Pizza Hut India Complaints & Reviews

I had placed an order at pizzahut website for delivery at btm 2nd stage bangalore on[protected] and had done payment via mobikwik (Transaction id jmbk[protected]) amount rs 811 from mob no. [protected]. The order hasn't been delivered and didn't refunded till date even after several queries. First they told money will be refunded automatically after 11 working days. When contacted after 11 days they gave the reason it will come after 21 days....

Pizza outlet at bkc mumbai is in shabby dirty pathetic shameful conditions plates are not cleared from tables garbage is just thrown in a room behind the cash counter staff is shabby the outlet requires a makeover the outlet is filled with mosquito and flies

Prasad sarang
[protected]
Invoice no. Ti11111278
Staff name. Kishor
Date. 18.11.2017
Time. 7.43 pm...

Date - 17/11/17

Location - pizza hut, shivalik arcade, panchvati, c g road, ahmedabad, gujarat

All the things i am mentioning here are about the pizza hut franchise mentioned above.

1) the pizza hut dine-in is not identified on the website or on the national call centre, please either acknowledge the same or confirm whether it is a legit store or not.

2) since the inception of...

I had ordered pizza at 7.20 pm but i got the pizza at 9.30pm n the deliver y guy was from zomato n his name was vijay kumar. We had ordered 4 pan pizza but we got only 3 (Corn one was not there) that too cold and without chilli flakes n tissue paper. Wen i asked him for his manager's number he just ran away from there.. Disgusting experience.. Waste of money n time. Please remove 20 min guarantee plan.
Please revert back to me...

Order no. 9451122

Ordered online for wednesday offer making debit card payment. Received msg stating "your order will be delivered shortly". I was under impression that someone will call for delivery. When it' was more than half an hour, i called them n was informed them that it is pick up and will take another half an hour for delivery. I asked them to cancel the order and refund my money back. They confirmed me of cancelling...

I have ordered pizza for home delivery on 11th november 2017 (9:07 pm) for the address k-12 jupiter enclave sector 104, noida (201301) & after 4 follow ups pizza got delivered at 10:25 pm & that was same as garbage for me i have also complained to delivery boy but he was not giving any response on that he have collected money & he left from there. This kind of service i never expected from pizza hut, it was really waste of time & money (As...

I placed an order on[protected] wednesday at 0854 pm through online. As i stay at ina the nearest store was ansal plazza (Which it took automatically), order no at 0904 got a message "your pizza is on the way, n get ready to drool!!". Later at 0926 the store manager (Mob no: [protected]) called n told me that we dont deliver pizza in your area.
Thereafter i called on pizza hut complaint number[protected] at 0933. But nobody was...

I had placed an order from the mobile no. [protected] on pizza hut mobile app. Though the payment went through (On my citibank credit card), the order transaction failed and pizza was not delivered. But, pizza hut has not refunded the amount paid for that failed transaction. I have made multiple calls to pizza hut customer care to get the refund, but i haven't received any satisfactory response.

The customer care is refusing...

I have orderedपि ppizza online and got the order details & confirmation on my registered email ID.
Clearly mentioned in that mail that delivery with in 30 minutes after that free delivery.
Then also I spoke to Mr punit & Mr Prashant at pizza hut call center for late delivery and they have allowed me to get ₹ 300 on my order to accept the delivery boy.
But Mr Alpesh, the store manager has denied to allow the free...

I ordered a pizza through customer care number and got a message from the centre that the pizza order is accepted and will be delivered shortly but when it didn't arrive on time i called the number and they said they aren't able to deliver. It was so embarrassing in front of guest. Kindly take necessary action why they book the order if they are not able to deliver...

Ordered meals for 2 through reg no [protected], delivered wrong one with delay of 30 minutes, customer contact center is not responding properly,

Initially i used foodpanda for ordering, i ordered overloaded chicken pizza which cost is 399 without gst but i got delivered normal veg pizza with delay of half an hour.

Both foodpanda and pizza hut both not responding properly

I request you to resolve...

Ordered a full price pizza at 9:20 pm on a friday. Website offered a coupon code on order asking me to change my order to cheese maxx since my current order didn't qualify for the coupon. Since i was clearly not interested in ordering the cheese maxx, i decided to go ahead with my regular order (1 pizza medium size and 1 calzone pocket) which cost me rs. 720.

As i'm writing this complaint at 10:20, the pizza still hasn't come....

Mail id : [protected]@gmail.com
Number : [protected]

Iam shahabas e n from kerala cochin. We opted for unlimited pizza offer. Their was no conditions in unlimited offer but while we were having our food they said in this offer everything is limited upto a certain number. My feelings got hurt. If you respect your customers reply me in the mail as soon as possible....

Hi,

I have ordered pizza on 3rd sep from pizza hut online service. My money got deducted but order was not confirmed. But till date i haven't got my money back, the amount is rs 708. I tried calling many times and send message on whats app regarding this issue but they are not doing anything. Please solve my problem and take a strict action on them.

I have been waiting since date 3rd sep 2017.
Cheque/ref...

I bought a chocolate volcano from pizza hut in patia, bhubaneswar. Invoice number - 21517g014492 and order number - 21517g014919. The item was not at all a volcano cake. It was a plain chocolate cake which was heated. When i asked the manager, he told me that the only difference between a chocolate volcano and a truffle cake is that they heat up the volcano. This is cheating your customers....

Hi all,
I ordered pizza online today under order reference 9388460, order was placed at 8:45pm and i received automated email confirmation about delivery at 9:25pm.9:07pm i received a message that pizza was on the way. But i didn't receive my delivery until 9:30pm.
I dialled up centralized team starting 9:30pm thrice and every time i was told that i will receive my order in 5 minutes. Finally i received my order at 10:05pm....

We have ordered a chesse maxx tandoori paneer medium pizza from alpha mall ahmedabad pizza hut for a take away parcel and paid the amount for the same but when we reached home and saw it was a basic medium pizza and not upgraded to cheese maxx in spite of paying the money for chesse maxx this is a something which is not accepted please look into the same...

I placed the order on 3rd november 2017 at 9:45 pm and delivery time was 10:16 pm. I was tracking those order since 10:05 pm to till 10:48 pm with the pizza hut executive over the phone call. I called six times within this time frame and i had conversations with few more executive some of are mr anup sinha (Sr executive), paban kumar, sujit kumar, amit, and so on.
I was pretty sure that i will get the delivery at least half an hour...

On 27th oct i'd ordered 2 medium pan pizzas at 7:30pm. As company policy it didn't arrived at my home at 8 but at 8:35. I asked them for free of cost as policy they denied and promised for complimentary pizza, next when i ordered telling the previous problem they sent a complimentary pizza but 45 min late again. Again i asked for the policy of discount of 300 and to pay rest amount, the manager naming akash of store sector 10 a behaved too...

I had visited pizza hut today. I ordered 10 magic pan pizza. But the quality of the pizza was very bad. There were no cheese on the pizza. I m a regular customer of pizza hut. I never expected this from pizza hut. I also took some photos of pizza. The quality of the pizza was worst and also staff service was very very bad. I m sharing you the address of pizza hut which is situated in ahmedabad. S &n 3, 4 shailly complex surdhara circle thaltej...