Pizza Hut India Complaints & Reviews

On 31dec around 9.56 i placed an order for chicken triple feast pizza n expected time for delivery was given 10.25 at 10.26 i got message that my pizza is on d way. But at 11.15 i got delivery that too my pizza was semi cold limp. As a good consumer without creating any fuss i took d order n paid for it. This is to bring to ur notice that u can't take ur customer for granted.

My order reference no. 9729270 dated 31-12-17 time 22:03

I placed order for dinner but didn't received any order till 23:30 and delivery time which was informed to me was 22:33, i called the customer care aswell but haven't got any proper solution, such a irresponsible and poor customer service never saw and experienced, completely disappointed with pizza hut, worst experience ever, at the end i have to order something else feom local restaurants for my child.

Ordered from store: pizzahut, devyani international limited, shoop no.19, 20
Crown interiorz mall, faridabad, haryana-121003

Order no: 23417g018348
Token no.205
Pos no: t23450
Date/time: 31/12/2017, 9:08:31 pm
Promised delivery time: 9:36 pm
Actual delivery time: 10:02 pm

Extremely pathetic service. Following are the notable points:

1. Scheduled delivery time was 9:36 pm, the order was delivered to us at 10:02 pm.

2. Unprofessional delivery boy: came late, order was already out of the bag when we reached. The guy did not inform us that we can avail this order for free after 30 minutes.. Delivery was late by 24 minutes after scheduled time.

3. Extremely pathetic food quality: the meal was not even warm let alone it be hot. It felt as if we are chewing rubber

4. We strictly ordered tomato ketchup sachets immediately after we placed our order, the delivery boy was totally unaware of it.. Absolute lack of coordination and following of orders.

5. We strictly asked for pepsi and mirinda as beverages. We received pepsi and 7up, instead.. Again the delivery boy was dumbfounded.

6. Extremely poor quality of garlic bread.

All in all, the food quality was way-way beyond the amount that was charged for... Improperly cooked food, poor service, negligence of the order specifications on behalf of the staff made us think about choosing your brand in future.

Think about it. That is why you people are lagging behind dominos in indian market because of such unprofessionalism. Improve or we have certainly plenty of options at our helm.

If the gst is not adding to your profits, that does not mean you shall degrade customer satisfaction to such low levels.

We can only lament after such pathetic food that we had to eat, and when we were trying to contact them after this all, none picked the phone until we had to cut it ourselves.

As for compensation, the basic you could do is fulfil the promise of delivering the pizza free after 30 minutes.. Hence we demand full refund of our order.

Let us not ponder over legislative means, including district consumer forums.

Take notice of this message.. You can consider this as a warning.. It wont take long before you lose your customer base...

Hello,

I had order pizza maniya n estimated delivery time was 9:28
I had called the customer care around 9:50 n he confirmed that i’ll get it in 10mins or i wont pay for it but it arrived at 10:20. More than 1hour late. You are keeping your customers hungry and totally spoiling thier mood.

And it was discussed with the customer care person that am not going to pay for the pizzza and when i told the manger so he said you can return the pizza.

So after keeping your customer hungry for so long n after misguiding them about the time of delivery which is pizza hut speciality, your manger was not even thinking twice n asking your rider to take the pizzza back. This is not expected from a brand like pizza hut who claim in thier ads 30 min or free.

I am highly disappointed with your service and will going to write about this at your facebook page too.

On sun, 31 dec 2017 at 8:50 pm, pizzahut wrote:

Hi nitika,

Thanks for ordering with pizza hut!

Your order details are as follows -

Order no 9726192

1 magic pan box of 4 veg 385.00
Gst 19.28
Total 404.28

Payment mode cash on delivery
Order type delivery
Estimated delivery time 09:28 pm on 31st december 2017
Store address shop no 25, tagore market kirti nagar.,, delhi
Store no +[protected]

Thank you for choosing the best pizzas

Ordered a pizza from the andheri east store.
First they send a handwritten bill.
We had ordered a tandoori paneer medium and a veggie supreme medium, the prices of both listed on the website are attached.

They had overpriced both the pizzas and also the garlic bread in the handwritten bill.
Upon pointing out they said, this is always the case that the in store rates are different than the website rates.
When i asked them to send me a system punched bill, they refused saying system is not working and if i do not want to pay the said amount i can return the pizza.
I told them i will pay whats on the website, and not the inflated amount on the hand written bill, or i will pay the amount of the handwritten bill only of i get a system generated bill.

Reference to order no 14517g018228 on 29th dec at 9:13 pm done by me for home delivery at lucknow. The 2 pizza served were not of good quality and an hour after eating the pizza my wife, my 11 year old son and myself we all were not feeling well. We were developing vomitting feeling and gastric unrest. We slept with great discomfort and today morning also we all are not feeling good. I am in my bank office currently but cannot work as still vomitting feeling and gastric unrest is there. I also called on phone my family doctor and he has prescribed some medicines. This is highly outrageous to serve bad quality food.

I was very disappointed by your service my ref no. Is[protected]. I was surprised when i came to pick my order that it can't be delivered (Treat for 4). They said that the base is not available. And were giving personal base instead of pan medium pizza. We were getting messages your order is confirmed and it will be delivered shortly. Im very disappointed by your services when not available why taken the order. The manger was befooling us that was even more disappointing

We have placed our order since last one hour and still waiting...
Your staff are such rustic rude and shameless people who donot even bother about their customers. We are four persons with one child is with us, your staff are all illiterate and only thing they care is about the money nothing else... I gonna soon post this post on social media platform so that at least none of my friends relatives will face that... Say no to pizza hut

Dear concerned authority,

I went with my girlfriend to pizza hut located on the magarpatta road in hadapsar, pune, maharashtra on 24th december, 2017 at around 8:30 pm and were very unhappy and dissatisfied with the customer service there. We waited for more than 20 minutes in the long queue and after finally placing the order we waited for more than 15 minutes and picked up the pizza only to receive the pizza in a completely burnt state and the garlic bread that we had also ordered was under cooked as well. When we complained to the branch manager regarding this, he was not even ready to listen to the entire story and instantly snatched the pizza from our hands stating that he will arrange for the replacement of the pizza and garlic bread and told us to wait. Even after waiting for 10 minutes yet again the pizza and garlic bread that we received was half burnt and even the garlic bread was not hot enough and was soggy. The pizza was oozing from the middle with excessive ketchup.
Despite receiving the order in such a condition even after the so called replacement, we took it because we did not want to escalate the matter further and we had also paid for it and still thought it would be decent.

After 1-2 hours of consuming the pizza and garlic bread, we both began experiencing stomach pain and uneasiness. There was something not right in the pizza as expected from before and therefore were very upset and agitated. After investing so much of our precious time and money in waiting in line to receiving the "replacement" of the order, we gained nothing useful but instead dealt with deterioration of health. We would never have expected such an event to occur from the side of pizza hut corporation as we have been regular customers of the food chain but due to this incident we have been discouraged to ever visit this place again and will dissuade others to pay their visit there as well if this remains. This is definitely not acceptable from a restaurant of such dignity. We would appreciate it if you make sure that this incident does not get repeated in the future and ensure cleanliness, quality and safety in all the food products provided by pizza hut co as the safety of health is the utmost importance of all consumers.

With best regards,
Aakarsh kumar sinha
+91 [protected]
[protected]@gmail.com

Hy
I had visited to pizza hut at evening about 9 o'clock and ask the bill man to give me the pamplet of pizza hut and I order Spanish tomato veg pasta that is of ₹149 but they give me the pasta to ₹199 and when I talk to them about that they said the menu is changed there will be new menu soon so, why do he gave me wrong pamplet when it was not valid this is so rude and disrespectful care of costumer, so pls talk to them and return the money back to me, there number is [protected] and mine number is [protected]

I, v. Ramanababu, practising as an advocate in coimbatore, tamil nadu, visted your pizza hut outlet located at r. S. Puram, coimbatore, after seeing the pamphlets issued on behalf of you, regarding 'dont cook wednesday 50% off' served upon my residence at saibaba colony, coimbatore. On seeing the above attractive and sweet coated offer, i eagerly visited your outlet at around 10:30 p. M today (Wednesday - 20/12/2017) for a take-away. On enquiry, your sales person refused to give the offers that had been published in your above mentioned pamphlet, quoting that, the offers published were applicable only on online ordering. But, on verifying the above mentioned pamphlet, there seemed to be no such mentioning. Instead the phrases such as 'offer valid only on ala carte' & etc... Were only mentioned. Even after me showing your sales person (Mr. Ram) the pamphlet and explaining him that there was no such mention, he refused straightway that there was no means of him availing the offer for us. As i had visited your outlet along with the above mentioned pamphlet with an intention to make a purchase by availing the offer, i was met with great disappointment by your people's irresponsible talk. And i returned after buying just two 'choco volcano' at a cost of rs. 99 each (Exclusive of gst). I have paid rs.208 (Invoice no : ti812943 ; 1081 ramchan ; chk 2669 ; dec 20'17 ; 11:02p ; sac - 996331). Even though, as per your sweet coated pamphlet, the price of the item 'choco volcano' is only rs.89/-, i was cheated by your sales person, who asked me to pay rs.99/-. This act of yours (Pizza hut, r. S. Puram, coimbatore & pizza hut, head office, mumbai & pizza hut office at new delhi) amounts to deficiency in service and unfair trade practice. You are all jointly, severally liable for the above deficiency in service and unfair trade practices. You are hereby called upon to pay a sum of rs.20 (Rs.10/- each collected on excess for my above mentioned purchase) and rs.1 lakh as a compensation for the mental agony, physical stress and disappointment undergone by me. If the compensation is not provided within 15 days from the date of receipt of this notice, you will be liable to appropriate legal action before the appropriate court of law.

- v. Ramanababu, advocate,
Coimbatore. Cell:[protected].

Hy
I had ordered pizza about 9:20pm and the pizza that is delivered to me was ay 10:15
And when i say them to give l pizza free he call to pizza hut and while i have a talk to them they say there fake t/c to me and don't fell sorry for there mistake so, at last i have to pay because i was very much starving i need pizza so, plz talk to them to return my money there number is. [protected]

Pizza hut why not delivered pizza on thergaon they all so develop area near to wakad pizza hut but they not delivered pizza on the anandvan housing society thergaon you provide other littil area but not in our address i try many time but they not give the facility at home delivery please improve your service very disappointed domino's delivered pizza on my address but pizza hut is not do very well

I have ordered pizza through online on nov 8th. My location is banashankari, but request has been placed to shantinagar. I have paid the amount through my credit card, but the order has been canceled due to the wrong location. Iam following up them through pizza hut customer care and then now to the shanti nagar pizza hut. But there is no proper response. I am totally fed up with the way pizza hit is working.

I made an order on 6/12/17 which was cancelled by pizza hut. Money was deducted from my bank account but i have got the refund till date. It's been 10 days. I have also tried calling their customer care but they are not responding. Pizza hut also doesn't seem to have a customer care mail id where one can submit a complaint.

The transaction no. Is lt[protected]. The ordered amount was rs 665.70.

Hello.. I had placed an order one month before, one order i placed and i got error from your side after transaction.. So i placed order again.
The previous order which i got error was actually processed successfully and i got order.
Then i cancelled second order through phone he said that we will refund amount but it will take 1 month. I have waited a month and call the pizza hut. I submitted all the information regarding the order but now they are saying that we didn't get the order number in formation
And saying customer care will call you. I waited for a day but no call from you..
May b the amount is less for u. But from my view your not trust worthy people. And not expected from your side.

Hello, this is really very frustrating to tell that i have ordered pizza on dec 13 2017, night 8:30 pm ist. My order number :-9615440. It was supposed to be delivered by 9:09 pm which didnt happen anyway and i contacted pizzahut helpline number multiple times they said it is on the way on the way for 2 hours. Finally delivery guy called and he spoke very rudely with me and finally when i asked him the number of his manager to talk he was neglecting and going on his bike justlike that that is when i got to stop him forcefully at night alone on road being a girl, he gave number and left just like that. The box was open and pizza was completely cold. This is what pizza hut does?

Thanks,
Kethana
[protected]
Bangalore

I had first ordered medium pizza for rs. 1018 on nov 8th through online mobile internet. I made the payment through my credit card but the order screen was not completed. I called phd bellandur, bangalore on phone. They located my order and offered to execute same order through phone order. They promised to cancel online order. I paid rs. 1018 for this order on delivery using same credit card.

I find from my nov card statement that both transactions are shown. Online order has not been cancelled.

Please refund duplicate payment of rs. 1018.

Kavitha
Mobile [protected]
Email [protected]@yahoo.com
Credit card [protected]

Dear team
Today i have visited pizza hut store in surat piplod near big bazaar that is the very waid experience, staff give me water glass after waiting 20 mnt and this water glass is very dirty not clean properly, i have just complain service girl but they are not reply than i l go cash counter and tea counter boy to talk manager but they are not given any answer and left in counter, this is totally wrong i have disided not neaver visit pizza hut store anywhere in india

Regards
Atul shrivastava
Mob [protected]

Yesterday i visited along with family to your aundh pune
(Invoice no. Ti5515613 dtd. Dec-11-2017 for rs. 647.00).
I regret to note that services provided were very poor. Secondly prices charged were high e. G. Mineral water aquafina which is available in market for rs.20-25 was charged at rs.47.00 plus gst. Just double price was charged for a water bottle with normal room temparature. This shows looting attitude of the company.

The manager available accepted our views & agreed that prices were too high.

We are dissatisfied customers and request to take a serious note of our complaint & refund total bill amount of rs.647.00 immediately failing which complaint will be taken up with consumers' court in eight days' time.

P. D. Advant
Cell : +91 [protected]