Pizza Hut India Complaints & Reviews

Hy
I had ordered pizza about 9:20pm and the pizza that is delivered to me was ay 10:15
And when i say them to give l pizza free he call to pizza hut and while i have a talk to them they say there fake t/c to me and don't fell sorry for there mistake so, at last i have to pay because i was very much starving i need pizza so, plz talk to them to return my money there number is. [protected]

Pizza hut why not delivered pizza on thergaon they all so develop area near to wakad pizza hut but they not delivered pizza on the anandvan housing society thergaon you provide other littil area but not in our address i try many time but they not give the facility at home delivery please improve your service very disappointed domino's delivered pizza on my address but pizza hut is not do very well

I have ordered pizza through online on nov 8th. My location is banashankari, but request has been placed to shantinagar. I have paid the amount through my credit card, but the order has been canceled due to the wrong location. Iam following up them through pizza hut customer care and then now to the shanti nagar pizza hut. But there is no proper response. I am totally fed up with the way pizza hit is working.

I made an order on 6/12/17 which was cancelled by pizza hut. Money was deducted from my bank account but i have got the refund till date. It's been 10 days. I have also tried calling their customer care but they are not responding. Pizza hut also doesn't seem to have a customer care mail id where one can submit a complaint.

The transaction no. Is lt[protected]. The ordered amount was rs 665.70.

Hello.. I had placed an order one month before, one order i placed and i got error from your side after transaction.. So i placed order again.
The previous order which i got error was actually processed successfully and i got order.
Then i cancelled second order through phone he said that we will refund amount but it will take 1 month. I have waited a month and call the pizza hut. I submitted all the information regarding the order but now they are saying that we didn't get the order number in formation
And saying customer care will call you. I waited for a day but no call from you..
May b the amount is less for u. But from my view your not trust worthy people. And not expected from your side.

Hello, this is really very frustrating to tell that i have ordered pizza on dec 13 2017, night 8:30 pm ist. My order number :-9615440. It was supposed to be delivered by 9:09 pm which didnt happen anyway and i contacted pizzahut helpline number multiple times they said it is on the way on the way for 2 hours. Finally delivery guy called and he spoke very rudely with me and finally when i asked him the number of his manager to talk he was neglecting and going on his bike justlike that that is when i got to stop him forcefully at night alone on road being a girl, he gave number and left just like that. The box was open and pizza was completely cold. This is what pizza hut does?

Thanks,
Kethana
[protected]
Bangalore

I had first ordered medium pizza for rs. 1018 on nov 8th through online mobile internet. I made the payment through my credit card but the order screen was not completed. I called phd bellandur, bangalore on phone. They located my order and offered to execute same order through phone order. They promised to cancel online order. I paid rs. 1018 for this order on delivery using same credit card.

I find from my nov card statement that both transactions are shown. Online order has not been cancelled.

Please refund duplicate payment of rs. 1018.

Kavitha
Mobile [protected]
Email [protected]@yahoo.com
Credit card [protected]

Dear team
Today i have visited pizza hut store in surat piplod near big bazaar that is the very waid experience, staff give me water glass after waiting 20 mnt and this water glass is very dirty not clean properly, i have just complain service girl but they are not reply than i l go cash counter and tea counter boy to talk manager but they are not given any answer and left in counter, this is totally wrong i have disided not neaver visit pizza hut store anywhere in india

Regards
Atul shrivastava
Mob [protected]

Yesterday i visited along with family to your aundh pune
(Invoice no. Ti5515613 dtd. Dec-11-2017 for rs. 647.00).
I regret to note that services provided were very poor. Secondly prices charged were high e. G. Mineral water aquafina which is available in market for rs.20-25 was charged at rs.47.00 plus gst. Just double price was charged for a water bottle with normal room temparature. This shows looting attitude of the company.

The manager available accepted our views & agreed that prices were too high.

We are dissatisfied customers and request to take a serious note of our complaint & refund total bill amount of rs.647.00 immediately failing which complaint will be taken up with consumers' court in eight days' time.

P. D. Advant
Cell : +91 [protected]

I orderd pizza with online payment from store ok plus tower mansarover jaipur 302020 first the order was i received too late the executive told me he provide pizza with in 30 min but he was actual provide pizza in 1 hour and i orderd different flavour pizza he send me another flavour and the price of these was lower compair to my order they give extra charge and does not refunded dont buy here wrost pizza ever

I had placed an order (Order number:8498109) on 18th june at pizza hut by selecting my address from their list (Vijay nagari, waghbil naka, thane west) and paid via credit card. Then i got call from the store at cinewonder mall saying they will have to cancel the order as delivery location is outside their serving area (Strange as they decide store depending on address you enter and you can only select address from the list they have). I was told i would receive paid amount back in 21 days. I called store after 1 month as i had not received any amount, the store manager promised me to process it within next 10 days which was also not fulfilled. I have made multiple calls to them after none of their promises were fulfilled and i never got back the money. The store then stopped picking call.
I have also tried registering multiple complains on their portal but of no use. Same goes for their help support number.

When i was ordering a pizza in pizza hut, the manager is not using proper language, he is using abusing language, he do not have knowledge how to talk with customer, he is handling pizza hut not a vada pan stall at all so he has to talk in decent language, the manager name is irfan working at infiniti mall lokhandwala andheri west, i hope you would understand what i mean to say...

I had ordered reference 9574981and it got mistakenly placed to kalyani nagar outlet which was supoosed to be placed on kothrud outlet. So i called customer care and the person i spoke to transferred the order to kothrud outlet but when i went to pickup[protected] i came to know that i need to pay and previously paid amount will be creditted to my account but so far i haven’t receive any message or mail so can you help me on getting the refund here

Pizza hut cheats customers!!!

I ordered a pizza from the cmh road pizza hut at indiranagar on 17th november 2017. From the registered mobile number [protected]. Fourth time in a row my pizza was delivered late! I put my foot down and asked the store manager to refund my money as it was a credit card payment. At first he made many excuses and then he agreed to do it. I also called up customer care and they assured me that the money will be reimbursed by the store manager within 11 days.
Nothing happened till 11 days. Since then i have been calling up customer care & store manager daily, who keep assuring me the payment will be made the same day but nothing has been done till now.

It is a shame that pizza hut is cheating its customers like this! And it is a disgrace that they are appointing managers who repeatedly send out late deliveries and make all kinds of fake excuses.

I am mailing this to the ceo of pizza hut and hopefully at least he will take some responsibility on account of his company.

The worst experience ever. First of all i was misguided about the offer and they refused to cancel the order. Later i told them to home deliver and they refused. Then i asked for more chilly flakes and they also denied that. The pizza was supposed to be delivered within 20mins and it took them 50mins. After opening the box the box was stuck to the cheese and paper came out from that which was spread entirely on the pizza. After so many mistakes they still refuse to give me my refund. Worst pizza store!!

It has been a week and i'm yet to receive a refund for order no-1819 placed on 29th november 2017. I made an online payment, the site crashed and the order had gotten cancelled but the money had been debited from my account. I called the restaurant and they said the money would be refunded within 5-7 working days. Please look into the matter and respond at the earliest

I placed an order on the app on 1st dec' 17 which comfirmed at the end of the order being placed and the money got deducted from my bank account, however i got an email 5 minutes later stating the order is cancelled and i will recieve the refund. I called in to check what was the matter and i was told not to worry about it as the order was showimg comfirmed and that i should recieve it within sometime. I waited for my order which never arrived at estimated time given so i called back to enquire about it and was assured the order has left the store and should be delivered within 15 minutes which again never happened. I called back to ask what happened this time and was informed due to some technical issue the order is cancelled and will recieve the refund in 11 days. I said not refund the money and to place another order. The guy on the other end informed its not possible however he will check it and be back with a quick solution and placed my call on hold. I waited again for someone to come back on the line amd tell me what was happening however what happened instead was the line was disconnected by the guy. I called again still giving them a chance instead was connected to a guy who knew nothing about customer service or even a normal conversation, he kept repeating we are closed and no order can be placed and when asked what his name was he stopped replying and eventually had to disconnect the line. Worst experience i ever had in my life. Would think hundred times or even more before ordering from pizza hut.

Hi
I placed pizza order three times, twice on nov-9 and one time on nov-11 and every time my money of rs.728 got deducted but everytime i received attached error message.
I raised the complaint to my bank as well but they have enquired and told me since the transaction was done hence it has to be refund initiated from pizza hut side.
I have attached all three responses which i received. Kindly initiate refund.

I placed an online order near picnic garden road(kolkata). your pizza hut app was showing that the order no is 16 and will be deliver within 30 mins but your delivery boy called me and told it will deliver within 1 hour and the behavior of boy was not good. Then he transferd my call to the manager he told give us 5 mins extra we will reach on your address. The delivery boy came after 15 or 20 mins of my order delivery time. I talked to the manager named shabaz at the same matter. i told shabaz who is the manager about their service promise but he told we cant give So i told to cancel my order. He said we are cancelling your order but don't place the order next time. I dont think this is a behaviour of professional manager of anywhere. Then i told him to give the call to your senior he gave call to his senior manager named ali. After a long communication i was still unhappy. The manager didnt take any action what he should be do.
i have ordered for my dinner but cause of your service, staff and manager behaviour i have to order my dinner through swiggy.
I am totally unsatisfied with pizza hut and never ever order also worst experience ever through online food delivery service.

We have ordered pizza online and done payment online but payment has done but order has not placed and cancelled but refund is not done. When called customer care they are saying order is cancelled and now saying order detail is not available. Order placed with name laxmi patil. We have bank transaction showing payment to pizza hut with amount 585ts