Pizza Hut India Complaints & Reviews

I had visited pizza hut, ambience, Gurgaon on Wednesday 1st November at around 2:20 pm. There were no such rush in restaurant due to weekday so I had waited for the guy to take my order, however strangely no come for 20 minutes and when I call them to take my order everyone is asking for 2 minutes to come. I had decided to walk away with the complaint as I was waiting for 30 minutes, however the manager was very rude and disrespectful, he had stated that you have to wait as we don't have only 1 thing to do, he was defending his waiter and trying to prove that I need some patience while going to any restaurant. seriously I was very fed up with the services of pizza Hut and decided not to go any of their stores any more. Pizza Hut guys should check their CCTV cameras recording to check their services.

I have visited pizza hut dine-in at bangalore mantri mall on 8th oct, 2017. I have purchased a coupon worth 500. Had my order and at the time of billing they've redeemed my coupon but they said they're unable to process that coupon and another payment from me. I have informed to management. But there's no response to me. I have all proofs which were required. Please find the attachments.

I would rather rate pizza hut management as careless and in negative... I had unfortunately visited this place today.. N guys nobody turns up to your table to note your order.. U have to look for staff around.. N they look and yet don't turn up to your table.. I then noticed the waiter had very rudely just placed the items v ordered without having the etiquette to serve it.. This was later complained by me to their manager there who turned a deaf year.. Guys dont visit this branch of. Pizza hut because of the mismanaged staff and service.. Shame on you pizza hut... Strict action should be taken against your branch at inorbit. Vashi.. Would never recommend anybody... Never. I feel the staff there should be taught basics or should be revamped

Yesterday 28th of october 2017 night me and my friend went to pizzhut in nerul, navi mumbai store. When we visited store it was totally unclean and unhygienic. Tissue papers, pieces of chips and other food pieces was also lying on the floor. Even floor was not clean and because of that mosquito and flies could be found on the store. Tables were also not clean once customer had completed the food. When we asked about cleanness issue on order counter he said to talk to manager and manager was not bothered to listen the complaint and not even came out. It seems they have not taken it seriously. We alzo asked them pizzahut itself is a brand and due to it people come to u to get hygiene food, ur staff must to visit other department store of pizz hut and learn the cleanness. Adding photos captured during visit.

On 28/10/17, we dined at pizza hut restaurant at v3s mall, distt centre, laxmi nagar, delhi-110092 and paid the bill by bank debit card. When we received the sms from the bank, it was rs. 100/- more than the actual bill we were shown. The cashier at the counter kept the bill purposefully without handing over to us. This is not the first time this particular branch of your outlet is cheating us. Even whenever we made cash payments, they used to return the change less than the actual amount, which ranged from rs. 500, rs. 60, rs. 50, rs. 40, rs. 20 like that. Such conduct from certain staff of your restaurants tarnish the image of your restaurant. We hope you will take proper action on this.

Hi,
Gst of 18% has been charged please refund the amount asap. As the tax should be 5% as per the last post. Else, with this gst no. I have to reach out to the concerned authorities. Normally for non access it is 12 % and for ac restaurants it is 18%. Recent change in gst changes by government has lowered it down to 12% though. But still no action has been taken up by the food chains on this.
The charged should be less, please take immediate action on the same. It is not only about me but everyone who is unknown to this and kept on paying without much knowing about it.

Thanks,
Soumya

Now hear this guys! Another blunder by pizza hut delivery!

In response to my earlier complaint, i received a phone call from pizza hut, jayanagar (Bangalore). The person apologised and said as a compliment they will deliver a pizza this evening at my residence. I was told that once the order is ready, i will be informed on the phone.

To my astonishment, i neither received a phone call nor the pizza! Hahahaaa! Ridiculous professionalism these guys have!

I order a pizza online at pizza hut on 16sep17 and selected my address from the automated pull down menu. The order was diverted to a wrong location and was immediately cancelled. However, i was advised the money would be credited back within 21 days. Today is 27oct17 (More than a 1.5 months) and my money is still not credited to my card. Their customer service is least helpful and uninformed. Nobody knows what's happening except offering apologies. I need my money back immediately.

Order placed online and amount is debited but order not confirmed on 23rd march 2017 and the same amount is not refunded back till now.

We are following up from long time with so-many people from pizza hut and none of them had helped me with this query.

I have received auto generated mail from pizza hut on order not confirmed. From hdfc bank end they are confirming that amount is debited to pizza hut.

Attaching snapshot of the mail received on order not confirmed and reorder placed on the same time.

Contace me on below details :

Email id : [protected]@gmail.com

First reason the table was not cleaned and even after we st workers did not clean. From ac the water was dropping the entire time. The sauce bottle was not closed and it was totally outside looked unhygenic. The worker who attended was like urging us i have to go home pls say fast and it was very bad. We ordered choco volcano and they gave us a truffle saying that it was not there pnly tgis we had. So many flies are revolving round inside. Totaly we had a disappointing experience there.

Locaation: 4, lal bahadur sastri street, busy street, puducherry, 605004

Very # experience i had today with kalayani nagar pizza hut pune. Very terrible service. Dominoz is outstanding service more than you and they are always awesome. I never ever order anything from you. Your delivery agent called me and asking to come pheniox market and my location is 100 m away from there. I told him to come at least the inorbit mall which is 50 m away from the location. He come on bike and still standing there don't even move. I go by walk at night to get the order and he doesn't provide me any cover to carry, i request him to give the cover to carry the order. His supervisor also mad, please take the necessary action against them. You guys are losing customer because of this terrible service. His supervisor also told me cancel the orders, what rubbish. [protected] this is delivery agent number.

Before 20 days i hv a oder an a pizzza
Cost - 281
So its nt delivered by me nd i alrady pay this cost
So pizza delivery boy told me that after 11 working days your money is refunded so even till that day money is nt refunded

Oder no-9181698
Oder date - 5th oct 2017
Payment mode - debit card
Store adress-lower ground floor ascendas park square mall, white field main road, bengaluru
Store no +[protected]

On diwali night i ordered a meal from pizza hut and decided to pay with paytm after the payment the order gets cancelled.. I don't know why... But 400rs payment was made to pizza hut.. After that i received an email regarding that my order got cancelled so i should try another method like cash on delivery and in email there was written that i will receive my money surely 2-3 days... But i haven't received it yet.. Very bad service.. And money doesn't grow on trees...

I bought medium pan pizza on 21/10/17 at 6:32pm from pizzahut, which is located on civil lines delhi rohtak road, rohtak, haryana.
So problem is they are advertising that any medium size pizza take away is 50% off. But when i asked them than they said the deal is finished two days ago. So i re-checked the advertising and notice two things
1. Advertising doesn't have any expeired date, so no one know when ot should finish
2. If the deal was finished two days ago than how come still they are advertising 50% offdeal.

Than i went back in an confirmed with manager and team member (Amit and parveen) about the deal than tbey said we are just doing what my manager told us to do.
That just rip off. It is so disappointing that how they are cheating with their customers everyday. I am hopping to hear from you guys something positive about it. Feel free to call me any time on [protected].

Pizza was not at all hot and delivery was bit late i didn't notice that and i tried to contact customer care but there is no response from there also totally am not satisfied with pizza hut pizza quality and the delivery its waste of money package is also not properly done and pizza is not be properly

Order number 14817g008878
Date and timing 19/10/2017 22:51

With reference to order 9233677, i was assured after calling to +[protected], that my order would be cancelled and money returned to my account. The booking site showed a pick up center at forum mall whitefield while the order went to forum mall koramangala miles away from whitefield.
When i called to +[protected], they admitted the confusion and assured of cancelling the order and refunding the amount but not refunded till date.

Pizza hut, my money got deducted twice on 18th oct 2017 but order did not happen, total amount deducted is 846 rupee. How i will get them back?? I am not finding any customer care number also. Please process my refund. Contact number 3988 3988 is also not reachable from vodafone number. I just got a mail from pizza hut informing failing of order and unfortunately i can't reply to mail, please let me know how to contact you and how and when i will get my refund back??

I made an order on 11 october through online pizza hut and made an order of 352 rs through paytm
There was some issue of delivery at my place and the order got accepted by some place not located to mine
So i was asked to order again and the previous order was cancelled
But its been a month now and i have not recieved my money back for the order that was cancelled.

I ordered a pizza at 8:03 pm on 15-oct-17 (Ref chk 7773, 31355 sf03 s) from jayanagar, pizza hut outlet in bangalore. I used call center for ordering.

Details:
Pizza hut india
Sapphire hospitality and recreation pvt ltd.
Cin - u55101mh2012ptc236494
Gst - in no. - 29aaecd4554s1zq

I did not receive any update though it was delayed. Hence i started calling up call center for updates. They kept telling me i's on the way. No call was received from the outlet, except when i ended up calling up 5 times.

The delivery person landed at my door by 10:20 pm without any clear reason for delay.

Very irresponsible attitude shown by the outlet. My kids and i have pledged that we will never order from pizza hut anymore.

Am not sure whether you will resolve this complaint or not. However would like the world to know how terrible and unprofessional pizza hut india delivery is!!! I am speechless. Worst ever experience. And not to say, i returned the pizza with thanks.

Sumit

We have placed an order @8.50 pm and order was not delivered till now and there in no response from the customer care people and they are also not providing the store no. To check the status of our order. This not the 1st time it happened earlier also.
We are very unhappy with this kind of service. Very poor service.
We will make sure we will not place any further order to pizza hut.