Pizza Hut India Complaints & Reviews

Order placed online and amount is debited but order not confirmed on 23rd march 2017 and the same amount is not refunded back till now.

We are following up from long time with so-many people from pizza hut and none of them had helped me with this query.

I have received auto generated mail from pizza hut on order not confirmed. From hdfc bank end they are confirming that amount is debited to pizza hut.

Attaching snapshot of the mail received on order not confirmed and reorder placed on the same time.

Contace me on below details :

Email id : [protected]@gmail.com

First reason the table was not cleaned and even after we st workers did not clean. From ac the water was dropping the entire time. The sauce bottle was not closed and it was totally outside looked unhygenic. The worker who attended was like urging us i have to go home pls say fast and it was very bad. We ordered choco volcano and they gave us a truffle saying that it was not there pnly tgis we had. So many flies are revolving round inside. Totaly we had a disappointing experience there.

Locaation: 4, lal bahadur sastri street, busy street, puducherry, 605004

Very # experience i had today with kalayani nagar pizza hut pune. Very terrible service. Dominoz is outstanding service more than you and they are always awesome. I never ever order anything from you. Your delivery agent called me and asking to come pheniox market and my location is 100 m away from there. I told him to come at least the inorbit mall which is 50 m away from the location. He come on bike and still standing there don't even move. I go by walk at night to get the order and he doesn't provide me any cover to carry, i request him to give the cover to carry the order. His supervisor also mad, please take the necessary action against them. You guys are losing customer because of this terrible service. His supervisor also told me cancel the orders, what rubbish. [protected] this is delivery agent number.

Before 20 days i hv a oder an a pizzza
Cost - 281
So its nt delivered by me nd i alrady pay this cost
So pizza delivery boy told me that after 11 working days your money is refunded so even till that day money is nt refunded

Oder no-9181698
Oder date - 5th oct 2017
Payment mode - debit card
Store adress-lower ground floor ascendas park square mall, white field main road, bengaluru
Store no +[protected]

On diwali night i ordered a meal from pizza hut and decided to pay with paytm after the payment the order gets cancelled.. I don't know why... But 400rs payment was made to pizza hut.. After that i received an email regarding that my order got cancelled so i should try another method like cash on delivery and in email there was written that i will receive my money surely 2-3 days... But i haven't received it yet.. Very bad service.. And money doesn't grow on trees...

I bought medium pan pizza on 21/10/17 at 6:32pm from pizzahut, which is located on civil lines delhi rohtak road, rohtak, haryana.
So problem is they are advertising that any medium size pizza take away is 50% off. But when i asked them than they said the deal is finished two days ago. So i re-checked the advertising and notice two things
1. Advertising doesn't have any expeired date, so no one know when ot should finish
2. If the deal was finished two days ago than how come still they are advertising 50% offdeal.

Than i went back in an confirmed with manager and team member (Amit and parveen) about the deal than tbey said we are just doing what my manager told us to do.
That just rip off. It is so disappointing that how they are cheating with their customers everyday. I am hopping to hear from you guys something positive about it. Feel free to call me any time on [protected].

Pizza was not at all hot and delivery was bit late i didn't notice that and i tried to contact customer care but there is no response from there also totally am not satisfied with pizza hut pizza quality and the delivery its waste of money package is also not properly done and pizza is not be properly

Order number 14817g008878
Date and timing 19/10/2017 22:51

With reference to order 9233677, i was assured after calling to +[protected], that my order would be cancelled and money returned to my account. The booking site showed a pick up center at forum mall whitefield while the order went to forum mall koramangala miles away from whitefield.
When i called to +[protected], they admitted the confusion and assured of cancelling the order and refunding the amount but not refunded till date.

Pizza hut, my money got deducted twice on 18th oct 2017 but order did not happen, total amount deducted is 846 rupee. How i will get them back?? I am not finding any customer care number also. Please process my refund. Contact number 3988 3988 is also not reachable from vodafone number. I just got a mail from pizza hut informing failing of order and unfortunately i can't reply to mail, please let me know how to contact you and how and when i will get my refund back??

I made an order on 11 october through online pizza hut and made an order of 352 rs through paytm
There was some issue of delivery at my place and the order got accepted by some place not located to mine
So i was asked to order again and the previous order was cancelled
But its been a month now and i have not recieved my money back for the order that was cancelled.

I ordered a pizza at 8:03 pm on 15-oct-17 (Ref chk 7773, 31355 sf03 s) from jayanagar, pizza hut outlet in bangalore. I used call center for ordering.

Details:
Pizza hut india
Sapphire hospitality and recreation pvt ltd.
Cin - u55101mh2012ptc236494
Gst - in no. - 29aaecd4554s1zq

I did not receive any update though it was delayed. Hence i started calling up call center for updates. They kept telling me i's on the way. No call was received from the outlet, except when i ended up calling up 5 times.

The delivery person landed at my door by 10:20 pm without any clear reason for delay.

Very irresponsible attitude shown by the outlet. My kids and i have pledged that we will never order from pizza hut anymore.

Am not sure whether you will resolve this complaint or not. However would like the world to know how terrible and unprofessional pizza hut india delivery is!!! I am speechless. Worst ever experience. And not to say, i returned the pizza with thanks.

Sumit

We have placed an order @8.50 pm and order was not delivered till now and there in no response from the customer care people and they are also not providing the store no. To check the status of our order. This not the 1st time it happened earlier also.
We are very unhappy with this kind of service. Very poor service.
We will make sure we will not place any further order to pizza hut.

I ordered pizza online and it was suppose to be delivered by 8:30 pm (14th oct 2017), but the pizza guy delivered it after 1 hour at 9:30 pm. Even after calling repeatedly he kept telling one or the other reason. Its frustrating.

My order number is 9243316.

Since i have paid online i have no other choice but to accept it.

Will the pizza hut will give me the pizza for free.

Regards
Sachin

I have three vouchers of rs 100/- each and i had gone to the pizza hut of g. S road, guwahati, dona planet where me and my husband had pizza for rs 932/-. But during bill payment they refused to accept the voucher siting the reason that the voucher cannot be accepted as they had certain link issues, no argument the girl accepted that actually the girl didn't know the procedure how to redeem the voucher. They he contacted me to her boss mr ghulam osman (Arm) and he also gave me weird excuse that they had certain internal issues which he could not explain to me. Please look into the matter urgently as the staff here lacks gross knowledge and so the customers had to face the inconvenience. So i paid the bill 300rs less and the rest amount they can collect from me anytime whenever there issue gets resolved. But i will pay through voucher only.

Date-14th oct 2017
This is to inform you that i visited pizza hut, plot no 19, satyam janak palace,, district centre, new delhi - 110058 today on 14th oct 2017. The outlet is edenred's registered affiliate (Screenshot enclosed). But my edenred meal card was not accepted there. Therefore, i faced problem and was forced to take help from my friend as my bill amount was rs 717/- (Bill enclosed) and i usually dont carry enough cash. Also, i visited the same outlet on 9th september 2017 and my same card worked that time.

Placed an order at 9.20 pm on call, after the person agreed to give deliver from alternative store as the nearby one was closed. And after an hour we get the call that it will not be possible. What the hell were they doing for an hour? Why fool customers like this? Where can we find an alternative at night 10.30 pm? If you can't deliver then dont take orders. AND THE ALTERNATIVE LOCATION FOR WHICH ORDER PLACED WAS 3KMS AWAY ONLY. ALSO YOUR STORE MANAGERS CUT THE CALL EVEN BEFORE SPEAKING. IS THIS THE WAY YOU RUN A STORE? CLOSE IT, THAT IS BETTER. IF YOU CANNOT DELIVER FOR WHATEVER ### REASON, WHY CAN'T YOU CALL WITHIN 10 MINS OF THE ORDER AND INFORM? WHY WASTE 1 HOUR OF YOUR CUSTOMER?

Hi,
I have ordered pizza of 1200 rupees today around 3:55pm. It was supposed to be delivered by 4:25pm but it got delivered by 4:48pm. The restaurant is only 2km away and it was not raining at all. If you can't adhere to your policies then please don't fool your customers. By this you are losing your customer and their trust. When we spoke to the delivery guy he was very rude to us. So kindly look into the issue and refund the amount

I had ordered online (Over the internet) for 2 veg. Pizza's (1 veggie supreme and 1 exotica) on 8th october 2017. The order number is 9206562.

The total amount including gst was rs. 578.20, which i paid by credit card. But since the store where the order got registered was far away from place where i stay, the delivery boy cancelled the order and i was told that the amount will be credited back to my credit card within 48 hours.

But till now i haven't got the refund of amount (Rs. 578.20).

Giving below the details of store where the order got registered:
Store address: ground floor 14-16 1st floor 116-117 e wing, latif park, mira road, mumbai
Store no: +[protected].

The mobile number of the delivery boy is [protected].

Please look into the matter and do the needful.

Thanks in advance.

I visited with my son nine year old.

Evening today ordered pizza take away with the bill number 2314 / october 9th 2017. New bel road pizza hut opposite to ramaiah hospital.

Made a bill of rs.421.

This fellow by name ajith who is an in charge like a manager.

Asked for a water fifteen minutes later asked he says i am alone.

Forgot.

Is it an answer to give.

I told him i will complain he says no issues.

Is it the way u guys give a training.

I need a reply with details.

I am an advocate

I will not leave for this.

Thanks

Harish
[protected]

Its been thrice that i have visited pizza hut and came back disappointed. Yesterday was a nail in the coffin. You lost very loyal customers of yours. Service was not just bad but they take the orders wrong and under pressure they just snap. They served us the wrong order when they brought back the correct it was as if they were bringing it with vengeance, "hog to #" was the subtext to what they served us. It was #. Unmelted and rubbery cheese.
Spoilt the entire day.
I guess i would give papa jones a try, tried 3 times at friends places seems lovey. Thank u for whatever time i had with u guys.
The point of writing all about this to u is that there were many like us and more would be there. U might just live by closing that particular store. They are really spoiling ur reputation of a cutting edge, dedicatedly doing that.