Pizza Hut India Complaints & Reviews

Placed an order with pizza hut online on their website with order # 8634627 on 9th july 2017 at 8:35 pm. Payment was made online through netbanking. But i did not receive my order. When i called was told everytime that it is on the way or there is some technical order. Lastly i was told around midnight that order is cancelled and i will receive my refund within 10 days. It is now almost 3 weeks but i did not receive my refund. When i enquire...

I placed my order online on 08:04 pm on 5th april 2017 which is not delivered and refunded yet.

I have been complaining about my refund from around 4 months over various channel such pizza hut phone no., store phone,
https://online.pizzahut.co.in and pizza hut store manager.
But not refunded my money yet or they do not want to return money.

I have spend lots of time to call your below store always...

Maine 26/07 10:05 pm ko lucknow gomtinagar me pizza order kra tha. Apke yha se phone aata hai ki pizza 45 min me pahuch jayege. 11:00 pm pr jb pizza nhi aaya to maine call kri. Mujhko bola gya ladka nikal chuka hai. 11:20 pm pr ladka nhi aaya to maine phir call kri mujhko bola bas pahucne wala hai. 11:45 pr maine order cancel kr diya. Phir manager ka phone aaya plz order le lijye. Maine ok bol diya. 27/07 12:10 am pr pizza mila wo bhi cold...

Hi

Its been 22 days, we raised the complaint that we have lost our helmets (Vega 2200) and one more in spice garden marthahalli branch bangalore,.
Still no response
Help on this use cctv camera, we also got reply in twitter that they will check on this,,
No solution yet.
Dont we have any values for 2200 helmets..
Please help me on this...

Hello,

For my order no. 8217 dated 21/07/2017, pizza hut (Location: bkc, mumbai) charged me twice from my paytm account. He was supposed to charge rs. 1271 but deducted rs. 1271 two times.

I am regularly chasing the store manager for the refund of rs. 1271 but he is clueless how this amount will be refunded.

The amount needs to be refunded at the earliest in my paytm account: [protected]
br...

An employee of pizza hut gachibowli hyderabad branch insulted me alot. He bluffed me & tried to missguide me about the offer. He talked with me rudely. After then his manager came & he was trying to calm down me & he didnt said anything to that employee. Worst experience. That employee name is sudheer. I went with my boyfriend. We both meet only twice a week. Because of that employee behaviour our evening got ruined. I was feeling like to...

Placed an order with pizza hut online on their website with order # 8526317 on 22nd june 2017. Payment was made online through their website by credit card. The website confirmed that delivery would be made to our specified address and took the payment.

The delivery store (Pizza hut, bkc store, mumbai) called and cancelled the order because it was not within their delivery limits and i was promised refund of my payment within...

Order placed on 20 July, 2017, I had ordered a pizza from the Shapath branch at Ahmedabad, and I did not receive my order in thr stipulated time. When I called the helpline, I was told that it will reach me in 10 mins and the manager would call me. I received no call, not the order. When I called again, I asked for the manager to contact me. Again, I received nothing. Then on calling again and asking for a refund, as one hour had already...

Sir,

Today i. E. 20.07.2017 at 8:45 p. M i have placed a order and after waiting twenty minute my son (9 year old) asked for delivery but boy (Lokesh) said wait 2 to 3 minute and after that he called my name for delivery but suddenly he give that delivery to the other customer who placed the order just 2 minute before and in my presence.

I have asked for the same from lokesh why are you not give the delivery...

This is pertaining to order no 8679904 in the name of smriti on 16th july, 2017 which was scheduled to be delivered at 9:23 pm. The order was done by my alternate phone number [protected].

However till 10 pm i received nothing.

I called up customer care four times in between 9:30pm and 11:30 pm and spoke to mr keshav, mr kumar and mr shashi (The records of which you would surely have in your system).
At...

Hi,

I am quite unhappy with the service by pizza hut.. My wife is unwell and placed order online for the kids however my first experience is pathetic. After placing the order and making payment - i got error message stating the transaction will be cancelled on pizza hut website.

However the payment of rs.1018.34 has been debited from my account.

When i call pizza hut they confirm order is not...

I have ordered cheese max vaggie pizza at pizza hut outlet at indirapuram habitate centre but they deliver me simple vaggie pizza which is cheaper than cheese max pizza. I choose take away choice when i opened it to eat it was different pizza which i ordered. My name is rahul kumar and my number is [protected]. Please look into the matter and take suitable action. After that they couldn't again cheat the customers....

This is inform you that i have given order of pizza from pizza hut continuous three days 12, 13, 14 july 2017 with mobile number [protected] from different store. Two times i received the offer of 50% but the order which i have placed on 13/07/2017 from muzaffarpur (Bihar) where i got an information from the store manager that the offer was only valid on limited days, so you need to give full amount.

But again when i have placed...

I had ordered online pizza through the pizza hut web site. After successful payment i received the order confirmation @ 8:26pm. After 40 minutes i received the confirmation my pizza was out for delivery. But after waiting for additional 1 hour when i called the store the manager informed me that the order was not executed & it will take another 30-40 minutes. After long wait of almost 2 hours such response is really frustrating. Finally i...

I ordered pizza and not for the first time. The person who took the order was nice but the delivery person was not at all good and seemed drunk. He called me twice for confirming the address and but he was quite wired in his way of communication. Also when he came to deliver the pizza, he was more in the state of argument regarding everything like for the amount, the oregano etc. For the very first time this kind of attitude encountered from...

Hi my name is rajesh mahajan i already called pizza hut customer care 4 times and they told me that dombivali shop keeper call you within 3-4 min but nobody call me and when i visit web site and enter add= ganesh nagar dombivali west them they show that this area is cot cover but as per the terms pf home delivery can be possible location within 5 km from store and ganesh nagar dombivali is from approximate 2km so why it it not cover for home...

Dear Sir,
On the bill amount I have been charged
SGST @9% and CGST @9% = Total @18%
The slabs for GST are: NIL, 5%, 12%, 18% and 28%
Where is the 9% GST, Also the tax is as GST and not as CGST & SGCT
The restaurant seems to fall in the 5% GST Category. It is requested to explain the 9% + 9% (18%) and also refund me the balance amount (13%) at the earliest failing which the matter may have to be referred...

I have ordered for a pizza on 24/6/2017 my order no is 8540338 and I had paid the money through the credit card . but I got call from pizza hut that the order has been routed to some other pizza hut location in Bangalore itself, though i order it through pizza hut app, the person told that he has cancelled the order and he has initiated for refund as its far away from my place . no even after 13 days i have not got the refund. kindly help.br...

Hii, I yesterday had a very bad experience with pizza hut Surat . Firstly they did not deliver to the house even after committing delivery in less 30mins we waited for like 1 hr 30 min, also when we went to take the order it was all cold, so not consumable. Very disappointing the food and the behaviour of the delivery guys. It was a complete waste of time and money....

Hiii

I am ordering pizza at their store sector 38 chandigarh but they are not updating their menu list. They are charging thier bill and taking tax on it SGST 9%& CGST 9%.
But according to our new tax system we have to pay the final amount directly... As the same tax is included in the price list.

As this is a big brand so this kind of service is not expected from you...

Regards
Gurnam...