Pizza Hut India Complaints & Reviews

On 28th sept. 2017, i placed order worth rs.578.20 ps. From pizzahut online at 17:45 hrs. I received email stating "sincere apologies as we noticed you were trying to place an order which could not go through.
In case your money has been debited, please be assured that it will be refunded back." for this order i received message in my mobile stating your refund of rs.578.20 has been initiated and the amount has been refunded on 29th sept. 2017.
On the same day (28th) again at 18:03 hrs. I placed order worth rs.578.20 ps. From pizzahut online. I received email stating "sincere apologies as we noticed you were trying to place an order which could not go through.
In case your money has been debited, please be assured that it will be refunded back."
I have not received any refund message to my mobile and till date the amoun t is not refunded back.

I am not getting correct response, to whom to contact regarding this. Call centre is pathetic. When i called the store, no proper response from them.

I am from bangalore, store selected, pizzahut, bommasandara
My mobile: [protected]

Hi, i have made an order on 1st oct 2017 at 9:16 pm, i got an error message that my session get expired but amount of 578.00 rs get deducted from my paytm account. I thought i will get refund so immediately after than i made another transaction at 9:22pm of same amount which got successful. Kindly refund my amount of 578 to my paytm account.

Paytm transaction id for failed order was jpt[protected].

This is with reference to my visit @pizzahut inorbit mall 2nd floor, goregaon on 17th sep'17.. My amount was deducted from my sbi card but no invoice for same was received due to some technical issues from pizza hut (As informed by pizzahut cs - sarika).. She instead of being in her customerservice role, ordered me to wait for next 10-12 tentative days.. She was so rude with the role n profession that it was the last visit of mine with any pizzahut ever now...

I called her up today[protected] to follow on same but again her rude very rude n arrogant attitude led the conversation on different path finally which she got a chance to disconnect the call...

My grievance against pizzahut india is to immediately refund my amount of rs.471/- (Attach is the written copy from pizza hut cs sarika)..

Also i suggest pizza hut not to appoint such employees which led the companys reputation spoil by there arrogance.. Technical error/issues is something that can b understood and rs.471/- is not much which could not be awaited to be refunded... But m very disappointed by the customer service experience from sarika as that my wifes birthday which spoiled because of her

Today i went pizza hut india for celebrating my friends birthday party. Employees were fighting with each other loudly. They gave me defective garlic bread i asked them to replace but i didn't get any instead of that receptionist said do a complaint. Unhygienic place a/cs were not working properly. Improve your service or else we have 2 dominos outlet and other local pizzas.

I ordered 4 pizzas on 01 oct 2017 at 2132 hrs through the pizza hut customer care. The customer care representative on the other end took the order, confirmed the delivery and amount, but still no order was delivered and neither a message was left on my registered mobile. I kept waiting and finally when i called up at 2245 the customer care personnel said that there was no order placed. I and my colleagues were stranded at the middle of the night.

Such response and such employees are unwarranted and would erode the customer base.

Waiting for a response if anyone in the management could really make a difference.

We placed an order at 10:30 and we were told that it will be delivered by 10:45. We called pizza hut at 11:15 and they told us that our order was cancelled by the store (Aliganj store). We did not cancel the order and it was only after we called that we got to know the order was cancelled. The store cancelled the order without even informing us and moreover failed to keep their obligations as this was a proper contract and a breach took place when the store failed to perform its duties. When we called again and asked for the supervisor's number, it was denied to us and kept us in abeyance. We were denied food when we needed it the most because at 11:15 which i was stretched to 11:30 no other alternative was available and we are forced to sleep on an empty stomach. An immediate action is required in the matter urgently under advise to us else we will be compelled to take legal recourse.

We have ordered a pizza on aug 19th and as they did not deliver it on time, we requested for a cancellation and refund of the money as i have paid it online.

Now, its been more than a month and i have been following up with them since last couple of days. But, they are unable to give any details on the refund.

Even the customer care people keep me on hold for more than 15 mins when i call and none responds to my query.

On 23/08/2017 i ordered the pizza through online transaction. While i was doing the payment the order did get confirmation but the amount of order was debited from my account. This money has not been reimbursed till now. I immediately called up, they said that you'll get the refund within a week. After twenty days, again i called up and again they said the same thing. Now it has been more than a month and i didn't get my refund. Kindly look through this matter. And i am sharing my order details: thank you for using your sbi debit card 559xxxxxx for a purchase worth rs352.82 on pos pizzahut at pizzahut txn# ju[protected].

I would like to officially register a complaint against the management team of pizza hut under the jurisdiction of sector 20 police station. When an incident of daily collection being stolen from the store occurred at the same store the minimum wage employees were harassed, beaten and locked up for almost the whole day yesterday. While the assistant manager who was in-charge of the money laid blame on others. The manager who also gets a daily basis profit of[protected] from supposed "bad orders" and discounts did little to resolve the issue. Please look into this asap. I haven't named anyone in this complaint because of the seriousness of the matter. And provide me how can such brutality happen.

Hi team

On 1st july i have lost the helmet (Cost: rs 2000) on pizz hut outlet (Marathalli, spice garden, bangalore).

I came to know regarding the incident after 3-4 days, once i visited the store the manager denied according to the policy it was not their responsibility which i did understand, however, i told them to check the cctv footage, they told they need some time after weeks of follow-up they informed that the cctv footage is not available. According to manager, they have given it to someone else, however, if they have given they could have taken any identity.

I have tried all the source to register the complaint, however, no response to calls or anywhere. Really disappointed to face such issue. When we do business with them more than rs 1000 on every month why can't they resolve the issue?

Last night i ordered two pizzas on pizzahut.co.in online. It was showing an offer of 50℅ off on pizzas. I ordered two pizzas. And the total bill was rs.580 after adding gst and all other taxes. When the delivery arrived it was just 1 pizza worth 580 and the bill was showing only 1 pizza. It was one the most untrusted order. Please help me having my cash back of rs. 290.

On 24th september, 2017 i was placing an online order for pizza delivery. While i was doing the payment the order did get confirmation but the amount of order was debited from my paytm account. This money has not been reimbursed till now. Please resolve this issue.
I have done the payment on 24th september, 5:27 pm. Through paytm. I am hereby attaching the message of deduction of money from my account.

Paid for orderbilldeskfood1
Order #jpt[protected]
Paytm cash txn id [protected]
[protected]:27:58 pm

I have order 2 capcicum panneer & 1 chole onion from surya treasure island bhilai (Cg) and billing was also done according to the above order.

But they delievered 1 capcicum paneer & 2 chole onion.

This type of mistake was unexpected from such a world wide famous food chain

That was may first experience and which was very bad.

Order no - 22q17g007179

Hi,

I booked an take away order (No ti408327) at pizza hut, second avenue, anna nagar chennai, i got my order after 15 minutes. I took it to my car and opened cheese garlic bread box. To my utmost surprise the bread was as cold as ice. I was some old bread which was handed over to me thinking that by the time i will reach home, i wont realise that i have been handed over an old bread intentionally.

I immediately went back to the oit let and scolded the staff for trying to fool me and told them to replce the bread which they did but then one of the staff members who was speaking only tamil followed me till me car and started shouting at me.

He kept on doing it even if he knew i wont understand a word but i could understand from his body language that he was using all bad words which he could.

Since i wanted to leave the place asap i started walking little fast towards me car, it was then the staff members started running towards me with an aggression.

He was about to hit me but i could manage to get inside the car and lock the doors. I immediately left the place and went home.

I am so surprised with this indecent that i have decided not to buy from pizza hut in future.

I am also planning to file an fir in the nearest police station about this incident.

Vishvesh
[protected]

We have order pizza on 8th jan from wakad road hinjewadi branch. Details below.
Order no 7465985
Estimated delivery time 09:03 pm on 8th january 2017
Store address wakad road hinjewadi,, pune

The order was delivered at 9:45 pm and the delivery boy assured that it will hot. The pizza cold, taste less and not baked properly. I called the store they agreed for refund of the bill amount. Me and my friend followed up many times but didnt get any proper response from store manager. After some days the new manager was appointed and assured that he will resolve the issue in 2 days. Till now we are looking for money which we paid for use less food.

Refer feedback id is 53692 which was entered on your website for details.

I had visited pizza hut, lulu mall, edappally on 25/9/17. I paid the amount of 599 rs via debit card. Money git deducted from my account. But it was received the store ppl said due to server issues. I paid the same amount as cash to them. I haven't got refund of this amount. Called the store to ask the same. They are asking for a mini statement from bank. They are behaving as if am taking this.

On 24th september, 2017 i was placing an online order for pizza delivery. While i was doing the payment the order did get confirmation but the amount of order was debited from my bank account. This money has not been reimbursed till now. Please resolve this issue.
I have done the payment on 24th september, 9:40 pm. With my debit card no.[protected]. I am hereby attaching the message of deduction of money from my account.

Observed an un-usual activity from the pizzahut delivery guy "akshay" about the below order which i placed a week before.
He came to deliver the pizza and i suspect he has taken away my brand new shoes "nike epic air" black and white color.
I have seen the cctv footages in my society and saw his pizza bag not to be empty even after pizza got delivered. This was the exact span of time my shoes were missing.
Had a chat with the store manager, ravi about the same and he said they will co-operate in this regard and waiting for the same. Also got to know about akshay leaving his job after this incident and is not coming since that day. This creates more doubt on him and hence the suspect seems to be valid.
I want you to inquire on this as soon as possible and let me know how can this be taken up, attaching the relevant images to make things simpler

I can go for the legal way as well but it will involve lot of my and your time and fame which i don't want to, so requesting you to kindly support here and help resolve this asap.

Thanks in anticipation.

I am a regular customer at pizza hut. It is highly disappointing that i have to register this complaint. Yesterday (24/09/2017) when i had ordered pizza for home delivery, i felt that my order was not freshly prepared and that it was prepared quite early during the day or the day before, and was only delivered at my address after reheating the pizzas. The toppings were not fresh, neither was the crust of the pizzas or for that matter nothing felt like the aroma of a freshly baked pizza. I want this to be resolved as soon as possible as i would think twice before ordering anything from pizza hut after this. I want the amount to be adjusted in my next order. I have ordered from pizza hut sector 5, dwarka, new delhi.

I visited at the restaurant with my 3 friends and we reached at the restaurant on 10:56 pm they did let sit us in (I think bcz their manager was there at that time). But after that they started doing things which should not be done by a reputable restaurant. We gave the order and then wanted to order more bcz we just ordered single pizza with 2 pepsi and they completed denied our request. Didn’t even let us order the sides. Infact the waiter there snatch the menu from my friend’s hand. I think this was my worst experience from any restaurant i visited in my life and honestly i have visited in lott of them.. My parents were out for the night and i went there to have a delightful dinner with my friends instead if ot they just spoil all the mood and i am writing you this email right now frustrated and hungry bcz your restaurant was unable to serve there customers with dignity and respect. Moreover when pay the bill in return they need to give ₹78 back and they gave us the coins for ₹78 just bcz we had an argument with them bcz we want to order more. This was cheapest thing anyone can do they gave us coins of 1 or 2 rs and when we asked them that why are you giving us all coins they said that they have already done the counting of notes so they can’t take money out of that counted notes. I don’t think pizza hut is even maintaining its minimum standards.. What is the use of the restaurant when you can’t fill the stomach of your customers..