Pizza Hut India Complaints & Reviews

All of them ##### are eqally responsible for my conditions at dat tym...i have ordered pizza and and they took the confirmation of it and after one hour when i called dem about my orders these ##### told me dat they r about to give me call regarding cancellation of my order... Mr R das, Nasruddin ansari and Raman das are eqally responsible for my condition at that tym...
It is kindly requsted to all pizza hut employee to take care of there customer and not to rely on past ##### job seekers...

On 3rd september i tried placing the order of 666.70 which was not confirmed yet the amount was deducted. And it's been 20 days the amount is not refunded. The store people also doesn't respond to it seriously. After repetitive call they just say they are forwarding the complaint to accounts but not result yet. And now they don't even pick up my call.

Hi,

We have ordered two pizzas which cost 560 and we have clearly mentioned our addresses. After all the process like ordering payment is processed we got call saying it can't be delivered. So we ask for giving money back so that we can order from other shop but they told no they can't and it will be given back after 15 days.

What i understand from this, is it they are investing our money somewhere and getting interest for 15 days.
Action should definitely be taken against them.

I placed an online order with pizza hut (Incl payment). Order : 9100216. I received email and sms confirmation that the order will be delivered. The outlet calls me and says they cannot deliver. I call the customer care. They put me on hold for 7 minutes and then disconnect the call. No call back and order not delivered. This is pathetic customer service. I'd like the refund processing to be expedited and get a compensation for the inconveniences caused.

Yesterday i have ordered pizza from the kayani nagar pune - pizza hut and they have delivered one wrong pizza. I have ordered veg pizza and a non-veg pizza has delivered to me. Wrong pizza is not replaced and not refund too.

When i have called customer care they said store manager will call back. It has already been 24 hours and no one has called back. I spoke to customer care at least 7-8 times and they are saying store manager will call you back. I am sure writing here will also not solve but still i am being bit hopeful.

I ordered a pizza with ansal plaza branch in new delhi. I received a text message at 9:06 pm that my order has been dispatched. It's been more than an hour but no pizza has been delivered to me. On calling the customer care number given, mr kartik who picked up the phone was very unhelpful. He was unable to give me any information. It seemed like he was not even from the store or had no authority to give me any answers. If that is so, why isn't the appropriate customer care number provided. There is also no way to register a complaint against this on their website.

Hi, i ordered veg magic pan for 4 pizza and in two i got cheese and in 2 i got mayo on it. When i complained in the store they said it is liquid cheese, they think i am a fool. Mayo doesn't have cheese and when i said that they said what you will get in rs 299. This is the way they can treat, even they have not mentioned anywhere about ingredients this is totally unfair....

I am very disappointed that just because i stay opposite phoenix mall i am not able to get a home delivery for my order. It is annoying that i have to go there and eat because no other outlets is able to diliver pizza at my place. U cannot decide where a pizza needs to be eaten by sum1. You have lost a customer and will loose many if this continues will surely spread the world with such an experience i wanted my 84 yrs old grandmother to eat pizza and she is not able to move very bad experience no more pizza from pizza hut now

After collecting money online they cheated and not deliverd order for get 30 min, not delivered even after 2hours.
I request for cancellation
Hope to see action against thease kind of cheating restaurants.
I have orderd pizza hutt from zomato at 8 pm. After paying all amount pizza suppose to delived @8.27, ibreceived sms saying its left out for delivery at 8.26.
Guy called me at 8.40 to confirm address again and now till time after more than 2hours neither zomato has answer not restaurant responding.

I am receiving too many promotional junk smses and there is no option mentioned in their website to stop this non sense. I tried calling local number and he said he would try to inform head office. I browsed through their websire as well and there is no contact number mentioned for customer feedback. I tried sending a feedback through online form, but no response even though i received a feedback number.

Pizzahut must clearly give an option to the consumers who do not wish to receive such smses. It seems there is also no option to cancel my account with pizzahut and this only makes me averse to order with pizzahut anymore.

I had ordered pizzas from Pizza Hut at 20:15 IST, order number: 48C0002117 on 16 September '17. I was told it will be delivered by 21:00 (45 minutes). Pizzas were never delivered till 22:15. Despite calling the call centre thrice, no help was provided. I had to cancel the order at the end.

A person after working whole day returns home and order something to feed himself and is being cheated by the company.
Now at 10 in the night where will I go to get food? Most markets are closed.
Please take suitable action.

Today i went to pizza hut phase 10 in mohali. The person their named manoj of your staff does not know how to talk to customers. He started arguing with me as i told him that the pizza topping should be good. Because of this kind of staff like manoj your company looses respect. I only told him that earlier the topping was not good and this time it should be good, but manoj started arguing.

Hi,
This to inform u that we went to the Rajpur road PIZZA HUT D.Dun with my friends we ordered some pizza's, the staff who attend us didn't serve us water, we ask for 2-3 times but we didn't get water, staff were roaming here & there but they didn't give us water until we had finished our meal. the customer service is very poor of this restaurant. these kind of service we can't accept in a local resturant the how can we accept these kind of service reputed company. I will never ever visit again.

As my pizza was not delivered on estimated time from green park, i talked to customer care center to refund my money and he agrees, & commitment to refund it within 48 hrs with a confirmation call. After 3 days neither i received refunded or any confirmation mail. Please take the necessary steps to refund to maintain your faith towards customers. (Reference mail below)

Thanks,

Nikhil kr

Hi nikhil,

Thanks for ordering with pizza hut!

Your order details are as follows -

Order no 9040147

1 paneer overloaded 269.00
Gst 48.42
Total 317.42

Payment mode creditdebitcard
Order type delivery
Estimated delivery time 01:18 pm on 13th september 2017
Store address s-32, main mkt green park,, delhi
Store no +[protected]

Thank you for choosing the best pizzas!

"30 minute or free" deal is not applicable on order of four or more pizzas, wednesdays, new year's eve, public holidays, religious festivals and for the 50% off offer. Invoice will be provided at the time of delivery/pickup. T&c apply.

I ordered a pizza at 8:17 pm in bangalore online and the order was placed at nearby store which is marathalli.

The estimated delievery time was 8:48 pm till which i didnt receive the pizza.

I called the store and the response i get was that a store manager will call me soon and will let me the updates. I never receive the call.

Later at 9:20 pm i again called the store and got the same answer and still didnt receive the call back from the manager.

For the last time i again called at 9:50 still the same response.

I finally received the pizza at 10:05 pm which was all cold and hard and directly went in dustbin.

Firstly the response the store gave was so disappointing and un-professional.

Secondly i tried calling the customer care number for pizza hut and got a call from store manager and his response also was unsatisfactory.

The online site and the box says 30 minutes for free.
Request you to refund my amount.

Thanks.

I made an order from pizza hut. Pasta was not delivered. Pizza hut promised to refund the amount back to original payment mode but it's been a month i didn't received refund. When I try calling customer care or store person they are ignoring my calls. Strict action should be taken against pizza hut for cheating customers. I appeal all Indian citizens to boycott such foreign companies which simply make money out o[censored]s. We all are equally responsible for promoting such companies. Better to promote Indian products

The order details are as follow

Your order details are as follows -

Order No 8888047
1 Country Feast 460.00
1 Tandoori Paneer 460.00
1 Pepsi 60.00
1 Spanish Tomato Veg Pasta 139.00
GST 118.62
Total 777.62
Payment Mode CreditDebitCard
Order Type Delivery
Estimated Delivery Time 10:20 PM on 19th August 2017
Store Address 1/124, Shivaji Garden Moonlight Stop Nandambakkam Post, , Ramapuram, Mount Poonamalle Road, Chennai
Store No +[protected]

Hi,
I have visited in your branch in agra sikandra. I ordered 2 medium pizzas and one masala lemonade. I saw there an poster stating that masala lemonade is in 35rs but when i ordered that they charged 39rs without taxes for masala lemonade. I need some clarification on this. Let me know if there is any misunderstanding by me or really i have been charged extra for this my mobile number is [protected] and email id is pankaj. T. [protected]@kotak.com

Three times pizza hut veggie feast on west end mall. It quite best in comparison to dominos. So i want to shift my taste from dominos to pizza hut. But no body o[censored]r executive are ready to starved me properly, even nobody is able to tell me retail outlet if pizza hut. I tried to call 4 to 5 times ur pimple saudagar pune and aundh. Both of them r transfering different numbers one person is saying my near by area is aundh and another is saying pimple saudagar. And assured me to arrange a call. After lot of failure attempt. I could not get ur number. Kindly look into matte

The order was placed by using 879xxxxxx5, order no: 9021140. At 8.30 pm on 09th sept, but till now there is no delivery. When there was first call made at 9.11 been informed that order will be delivered, and been said arranging a call back from the store where in no call was received,. Same was repeated for next 3 calls. When i escalated the same calling again ajay, informed me that he will arranging a call back from the backend department.in 5 minutes at 9.40 pm but no call was made, called back asking for an update no response. Called back said wants to speak to supervisor no response. Keeping me on hold for 11 minutes and disconnecting the calls. My call was been disconnected in same manner by ajay, maneesh, manju and aruff repeatedly. Again called back, again ajaya pikced the call started saying call transfer to supervisor is not possible. But dont know which customer support don't have this facility. Have a call records for all of these and going to escalate. The last call was made 23.35 but still there is no response.

Had placed order on 06-aug-17 and then it was cancelled as the order was directed to different store. I was supposed to get the refund in 21 working days. It has been over a month and refund is not received. Moreover the contact number of this store where order was originally placed was not in service. This is so pathetic service pizza hut has they cannot even maintain their store information properly. Even the refund process is the worst ever. If any one plamning to buy online pizza from pizza hut, have this risk in mind. I have learnt a lesson. I hope readers be careful. I will never order any pizza from these #.