Pizza Hut India Complaints & Reviews

Address: 560075

Ref. Order #8401617, order was confirmed for delivery by 18:23... Its 21:05 now neither we have received the food not any call. It's a horrible experience. We would let people know on the pathetic service of phd. Can we have the complaint resolved? On enquiring, we were told that we would receive call that also in vain. How can a big chain like pizza hut be so irresponsible & horrible.

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Website: Pizza hut.co.in

The worst experience ever with Pizza Hut. I made an online order on 3rd June, 8.21pm for which I got an instant confirmation. But I realized that the store mentioned is a Noida store while I live in Greater Noida. I instantly called up the call center to route my order to the correct store, but they reassured me that the order is confirmed and will be delivered. After 35min I got a call from the store that they can't deliver. I again called up the call center. After 1.5 hrs of calling, following-up they could only say that Pizza hut can't deliver here. My kids were hungry for that long.. the reason people order a pizza is that it's delivered quickly.. but pizza hut service is really going down the drains. Would ensure that I spread this word of mouth

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Address: Mumbai City, Maharashtra

Website: www. Pizza. Co. In

My order no 8382461 for pizza was given online and it was given at 7. 00 pm and delivery time was 10. 30 and i received a cal from store at 10. 15 pm saying we won't be able to deliver the pizzas but they need to escalate the order to other outlet near to our location. But the manager sachin gurav in growels mall was very rude to speak and suggested me to complain anywhere i wish against him.

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Address: Jaipur, Rajasthan, 302033

This is about pizza Hut, crystel court, malviya nagar, jaipur. I am a businessman yesterday I went to pizza Hut nd there was some problem in cooling so I decide to sit where cooling was good that time a guy came nd said this is waiting sheet nd u can't sit here if you want to eat pizza then u sit other side I told him that there is too hot so he said no if you want eat pizza then go there so we left pizza Hut...
If it's your service or manner than we will not go pizza Hut in whole life

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Address: Mumbai City, Maharashtra, 400093

Ordered 2 pizzas on Wednesday 24th may, order confirmed at 9.29pm with order number confirmation by SMS.
At 10.15 started calling pizza hut to find out how long delivery will take because the order was supposed to be delivered within 30 mins.
They kept cutting the call or keeping me on hold saying that they are checking. No pizza till 11.15pm after which they tell me that my order can't be serviced.
Very poor service and no communication. They have delivered to my address on multiple occasions we have pizza from them at least once a month

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N

Narayan Gargg

from Beawar, Rajasthan

May 25, 2017

I have visit your pizza outlet in Ajmer no one is there to take the order
I have waited 15min to give the order
That's not good n not satisfying coz I m hungry a Lott
After that no one is responding the customer all are busy in there work no one standing at the counter

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K

Kshitij Choudhary

from Mumbai, Maharashtra

Jun 1, 2017

I just ordered a veggie overloaded
Name - [censored]ij
Phone- [protected]
Order Id - 8365590
Email - [protected]@gmail.com
But there is no information about the order niether it has been delivered yet
It has been an hour since I ordered
If this is the pizza hut service then it's done from our side.

Pizza hut bad service - Comment #2746752 - Image #0

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201307

Website: www.pizzahut.co.in

Hi team,

It was the delay almost 20 min. We people were waiting at the time of complaining of delay. They promise to refund amount as per the term n condition. I have done payment by net banking. Still waiting for refund.

The pizza was also not well at all.

Requesting you to taken action at the earliest. We people order pizza for taste and to save the time only.

Order no 8222937
Estimated delivery time : 03:17 pm on 10th may 2017
Store address : kt 1 & 2, c 25 stellar it park, sec 62,, noida

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Jan 23, 2018

Updated by AmitKushwaha1411 they promise on call to refund my amount but no amount received till now.

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Rohit Polavarapu

from Hyderabad, Telangana

Jun 2, 2017

[protected]order number delivery failed because of location not in proximity of delivery center.kindly refund my 455 RS. Amount ASAP.

Another order with transaction ID:Transaction ID [protected] is also failed. Refund my RS.455 amount.

Email ID: [protected]@gmail.com

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Address: Ghaziabad, Uttar Pradesh, 201010

Website: www.pizzahutindia.com

Hi,

I ordered pizza from pizza hut on 29 April 2017. But due to delay in delivery I refused to receive the order and asked store to cancelled it. Store cancelled the order and assured me that I will get my refund within 10 Business days. Till now I have not received any refund moreover I have called customer service more than 5 times and even emailed them regarding the same issue but no response is received.

Such a pathetic service for refund from pizza hut is not acceptable. I want my refund.

Thanks.

Regards,
Kriti

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Address: 560017

Website: online.pizzahut.co.in

Pizza hut pizza is showing wrong prices/offers on there home page.

Cost for triple treat box on page is different from that of cart price.
On page, it shows 629, but in cart, it cost 755.

Order reference #: 8303463

We also tried to check t&c, but they were not available anywhere online/on page.

Kindly have a look on the attached screenshots.

Thanks
Shubham

+2 photos

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S

Samarth Chopra

from Bengaluru, Karnataka

May 22, 2017

The pizza provided by the store is not providing the bill and are charging high rates for the same.
The managers are not cooperating with it and this is a matter of concern.
The store is located in Manipal University jaipur, rajasthan

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S

Samarth Chopra

from Bengaluru, Karnataka

May 22, 2017

The pizza provided by the store is not providing the bill and are charging high rates for the same.
The managers are not cooperating with it and this is a matter of concern.
The store is located in Manipal University jaipur, rajasthan

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A

Aavek Anjan

from Pune, Maharashtra

May 29, 2017

I had ordered pizza via Aundh Store, Pune on 7th May-2017 . The payment was placed online.We didn't receive the order & still the amount has not been refunded.
Order number: 8213377

Triple treat box on page are different from cart price - Comment #2743172 - Image #0

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V

vikas

from Lucknow, Uttar Pradesh

May 30, 2017

Pathetic service for you guys.ordered pizza at 9.22 pm lko gomti nagar.after several calls got sms at 11.30 that your pizza will be delivered in 15 minutes . It's 12.30 am Now . Who is responsible for this carelessness...If this is timely informed from your company alternative arrangement can be done .And at last it is not been delivered yet

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Address: 411033

Website: online.pizzahut.co.in

I placed an order on 7th may 2017 at 10:26 pm with online payment of rs.743.29, they cancelled my order, told me that i would get the refund of money within 11 days but its 12 days now, they are asking me to get your money from the store. Store people said to complain on contact [protected] to get your refund. They are simply blaming each other and not refunding my amount.
I have made a complain in consumer forum of pizza hut, complain number is 275108. Kindly help me out in getting my money back.

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Jul 12, 2017

Updated by shalini srivastav I have still not received my Refund.

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S

Samarth Chopra

from Bengaluru, Karnataka

May 22, 2017

The pizza provided by the store is not providing the bill and are charging high rates for the same.
The managers are not cooperating with it and this is a matter of concern.
The store is located in Manipal University jaipur, rajasthan

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D

Deepak Rautela

from Delhi, Delhi

May 29, 2017

Money deducted from paytm wallet against transaction I'd IPT[protected] and IPT[protected]. But order declined by the site. Want refund of 587.60 per transaction. Please do the needfull

Cancelled the order and no refund - Comment #2743184 - Image #0

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Address: Chandigarh, Punjab, 160101

I have been visited to pizza hut GH 22 Sector 5 Mansa devi complex twice.

Today I ordered something to eat but my got cancelled by them. They asked me to visit store at 9:30PM which was very inconvenient for me. They also said that they can not delevered it at my home. Person was very unprofessional.

I asked him that i can come to IT Prak Infosys building to collect the order coz its very close to my home walking distance 1min only. Still he denied for that.

Very bad service. Below 1 Star i would say.

Mohd. Harun
[protected]

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Address: 560100

Website: Www.pizzahut.com

Hi ordered pizza in electronic. As I stay in electronic city I placed order from there. Luckily they cancelled and told to reorder from bommasandra store. But I did not receive refund. Store guy and customer care are not giving me answer.
Your order no. is[protected]placed on 12/05/2017 13:32:04)
Delivery time is 12/05/2017 14:03:00 approximately

What should I do to get my refund

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Abhilasha Singhh

from Delhi, Delhi

May 15, 2017

I would like to complaint that PIZZA HUT is charging more TAX from the customers...

There was pathetic service and no place to sit.

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S

Samarth Chopra

from Bengaluru, Karnataka

May 22, 2017

The pizza provided by the store is not providing the bill and are charging high rates for the same.
The managers are not cooperating with it and this is a matter of concern.
The store is located in Manipal University jaipur, rajasthan

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Address: Gurgaon, Haryana, 122002

Website: www.pizzahut.co.in

Today i tried to make online order from www.pizzahut.co.in i get some error message with Order Reference #: 8255002, when i call on[protected] one of executive said your order has been processed and you will get this by 07:35 PM and after 7:35 PM when i call back they said your order has been cancelled, he arranged a call back for me with in 10 mins. when i received that call executive told we didn't received any order, so please call on same number[protected] they while help you.

Now please confirm me why customer care executives are giving wrong information and misguiding us.

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Address: Chennai, Tamil Nadu, 600061

Website: m.pizzahut.co.in

Hi i am located at nanganallur in chennai city.. Few months back we used to have home delivery to our area. But past few months pizza hut says delivery unavailable to your locality. This s very disappointing despite having a dominos outlet just a street away from our home we have always preferred pizza hut. Please make sure that you cater to all delivery locations else atleast delivery centers.

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Address: Mohali, Punjab, 160072

Website: www.pizzahut.co.in

Worst ever Experience with Pizza Hut (Phase-10, Mohali). I placed an online order (Order Reference No : 8252483), dated 14-May-2017 through Pizzahut Website. Entire order was badly crushed, Cheese & vegetables on Pizza's was badly scattered, seeing it was pathetic. Delivery Boy also got late and gave me excuse that he is the third Party delivery boy. I paid him the bill amount & was shocked while opening my order. I tried approaching Pizza Hut on there various numbers but of no use. Really very bad on such a leading chain part..! Spoiled my holiday & money. Never recommend Pizza hut to any one. Dominos is far better than it..!! Guys beware of Pizza Hut Mohali..!!

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Address: Lucknow, Uttar Pradesh, 226021

Website: Pizza Hut

I have complained about the Pizza, booked the 2 Pizza in yesterday on dated 11 May 2017, but unfortunately your delivery centre in Lucknow, guy told me that I did not send to your at order place, my order no. is[protected] and Supply addeeseser Arti Dwivedi from Jankipuram Garden Near Sahara Estate gate number 2 and addressee mobile no have 91 [protected].

I already paid amounts against above order number.

I requested to you pleaese refund my money as soon as possible in my account and inform to me.

My email I'd is
[protected]@yahoo.com
Mobile no. 91 [protected]

+5 photos

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Address: Ahmedabad, Gujarat, 380015

Dear Sir,

Kindly find attached herewith details of the communication done with Pizza Hut for wrongly imposed service charges.

I have waited for the reply for almost 10 months and still there is no communication has been done from Pizza Hut.

I have attached herewith

1. Pizza Hut bill
2. Complaint which I have written and poseted by speed post to pizza hut
3. Spped post details (Throught which I have submitted my complaint to pizza hut)

Kindly look in to the matter and do the needful justice at the earliest.

Regards

Saptak J.Thakkar ([protected])
Sr. Manager
Arvind Group,
Ahmedabad

+2 photos

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Address: Faridabad, Haryana, 121008

Website: www.pizzahut.co.in

I had ordered 2 medium pizza online on 12th may at 20:22 hours and confirmation message. The store (Sector 21 d) chosen by me delivers at my location. At 20:37 hours i got call from local store that my pizza will get delivered within 45 minutes of booking time. I was okay with that. I waited till 21:15 & called the store where by i was informed that they do not deliver in my sector and my order is cancelled. When i checked my order online, i realized that the store mentioned was nehru ground, which does not cater to my sector, as it is quite far. Very unprofessional approach to customer handling.

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S

Sumitpradhan14

from Delhi, Delhi

May 12, 2017

Hi,
My name is sumit from vaishali Ghaziabad, i would like to inform you that i have ordered pizza at 9:43 PM but executive says me pizza was not ready for delivered and still it not delivered..
kindly take some action regarding the same.

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Address: 560060

Website: Pizzahut [email protected] via amazonses.com

Hi team,
Tried placin an order on May 8th and the amt was deducted from my account but the order wasnt confirmed and received a error message in an email stating the "payment gateway service provider is facing an outrage kindly perform this with cash on delivery" by then the amount had vanished from the account.

Booked in the name of Pradeep, fromm Deepu account, HDFC rs720.

Waited for 2days expectin g a response but havent heard anything !!!

Thanks,
Deepu

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Address: New Delhi, Delhi, 110034

Website: online.pizzahut.co.in

Ordered food online, got confirmation on mgs. After waiting for 1 hour. Called up customer care number for confirmation agent informed it got cancelled for reason. But again i got a call from a person from pizza hut sector 3 staying he is out with the order and will reach within 20 mins. But i received nothing nor an apology call again when i called pizza hut, the caller informed that the order was cancelled and put the call on hold till it got disconnected. Very pathetic customer service. Worst i have ever seen in these kind of business where company shows adds in tv stating promises about delivery and different offers its giving to customer

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Address: Bangalore, Karnataka, 560103

Website: online.pizzahut.co.in

I ordered two veg pizzas and they sent one veg and one chicken pizza. when I called the store, they said they can't do anything about it. been 4 days and they keep saying they will call back. They never did. Am I supposed to eat a chicekn pizza being a vegetarian just because your delivery guy messed up?
and when I called the customer care the guy says it is my fault. How? He doesn't have an answer to that.

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Pizza Hut India Complaints & Reviews

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Pizza Hut India reviews & complaints page 70

Horrible service

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Worst ever service

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Not delivering the order

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Services and talking manner

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Pizza hut bad service

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Delay and false promise of refund

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Refund: order id: 9910321326

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Triple treat box on page are different from cart price

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Cancelled the order and no refund

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Order cancelled - poor service

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Amount

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Giving wrong information

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Delivery location

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worst product quality & delivery

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Complaint for pizza

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Service charge on dining bill

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Home delivery woes

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Amount deducted from account but order confirmation failed

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Non delivery of food

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Received a non veg pizza when I ordered a veg pizza

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