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Pizza Hut India Complaints & Reviews

www.pizzahut.co.in

1.7

Updated: Dec 13, 2025

Complaints 2713

Resolved

779

Unresolved

1934

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Address: New Delhi, Delhi, 110092

Website: online.pizzahut.co.in

Hi,

I have online ordered for pizza for home delivery at 26jan2017 and online pay for it rs 491.49 by the credit card. After that i have cancel this order due to not deliver on the time of after 10:00 pm.

Now i am waiting for my refund amount, more time i have called to online on pizza hut, but they asked they will refund within 2 days. I have wait for 1 month but payment not refunded.

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V

vijita

from Noida, Uttar Pradesh

Mar 6, 2017

I order one medium pizza margreta. But the delivery was late. It came after 55 minutes. When we asked for free delivery the employee requested us to co operate this time. He said he will give us a free pizza next time. And today we ordered a medium pizza Margreta and asked for free pizza. He refused..

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Address: Kolkata, West Bengal, 700020

Website: Pizza Hut

I ordered pizza online and made the payment online I didn't received the pizza but i received a mail instead that my order has been cancelled. Now i have not received any refund till date. I will complain in consumer court about your frauds.
I want my refund back as soon as possible.you people are frauds, this was the 1st time i ordered pizza from Pizza Hut and not from dominos and you people just disappointed me .

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Address: Ghaziabad, Uttar Pradesh, 201011

I booked a meal dated 4th march 2017 4:45 pm order number 7799066. Order was completely in cold stage.. When i asked customer care team [protected] and they told me that store manager will call you with in 10 minutes and now 1 hour 30 min is completed. Not received single call from anyone.. Again called them and still no progress.. This is the pathetic service. I have never seen.

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Address: Pune, Maharashtra, 411057

On 25th Jan'17, I'd placed an order for delivery and made an online payment of INR 889.06/-
The delivery was to be done by Pizza Hut at Hinjawadi-Phase 1, Pune but wasn't done.
On calling them up several times, a refund was agreed upon since the delivery wasn't made
On following up with the manager - Mukesh (on call and by personally visiting) I was assured the amount would be refunded ASAP but it is now close to 40 days with no sign of the refund
I've moved out of Pune so can't do a personal follow-up and am not able to reach the manager on the phone.
I've dropped an online complaint with the Pizza Hut branch a few days back but haven't received an acknowledgement, leave alone a response for that either!

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Address: Gurgaon, Haryana, 122011

Website: www.pizzahut.co.in

I was unaware of pizza hut timings. I ordered online and made the payment online at 11:13 PM and order number was 7789034.

After 20 mins I received a call from pizza hut stating that your order can not be deliver.

If my order was off working hour then they should have declined it immediately. After 20 mins, not at all acceptable. It was near to mid night and after placing order depending on pizza hut I lost my other options for dinner.

I talked to customer care executive and his behaviour was not good. He didn't accept that it was pizza hut mistake.

It's a completely pizza hut fault and they should compensate for this.

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Address: Mumbai City, Maharashtra, 400051

Website: pizzahut.co.in

Dear Pizzahut Team,

I travelled to Mumbai on Feb 22, 2017 and tried to place an order onile for delivery in Nyay Sagar, Kala Nagar, Bandra East, Mumbai.

While placing order online, the payment from my credit card (appx. INR 357) got debited to my account but the order was not succesful.

Now, I have been trying for so long and called multiple times at[protected] to get my refund but no help is provided by concerned executives.

I request you to please process my refund at the earliest into my account.

Regards

Pankaj Gupta
HP: [protected]

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ProtectMaharashtra

from Mumbai, Maharashtra

Mar 7, 2017

Even my amount of 572 got deducted on dec2 2016, they have not refunded, you wont get it back, as this problem have arised from billdesk side, even i am crying for it

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Address: 122001

Website: Pizza Hut India

I ordered 1 paneer vegorama 1 tandoori paneer at 7.30 pm. Around 8.30 I called up aging for tracking my order. But after waiting for at least 3 hrs I didn't got my order. This is not expected from Pizza Hut. I am really very disappointed with this kind of delivery from Pizza Hut. I think if I would order pizza from dominos it would be a better choice. I am not going to place any order again in future from Pizza Hut.

☹️☹️☹️☹️

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Address: New Delhi, Delhi

Website: online.pizzahut.co.in

I had ordered Pizza on 31st January for location Ashok Nagar, it was online order so it's by default reflected/selected for Tilak Nagar Location.

I had received call from the Team and he said "Mam we can not deliver this on your address so we are going to cancel your order and you will receive call from head office" and he cancelled the order. Again i had received the call from head office same day and he committed for refund within 3-4 working days.

But still i have not received single call after that complaint regarding my refund and it's not refunded yet.

My order no. is[protected]placed on 31/01/2017 10:56:53)

_Manisha

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Apr 9, 2017

Complaint marked as Resolved

Resolved the issue with direct visit...no one is helping here on consumer complaint

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Mar 24, 2017

Updated by mani-sha still no action taken by Pizza Hut team

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H

hiabhi2

from Varanasi, Uttar Pradesh

Mar 2, 2017

We do have pizzahut store in kanpur, but while placing order drop down menu not show kanpur as option in the list. phone number also not available all the time.

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Address: Hyderabad, Andhra Pradesh, 500045

Website: Pizza but.in

I have placed order through online on 14th feb17 and paid money also. They have problem to deliver to my place, so they have cancelled my order. Till now i did not get my money. I called customer care n number of times, but every time they say, the money will be refunded in 24 hrs. Its more than 15 days still not received money. It is worst online service i ever seen. I[censored] people not deliver particular address so how can allow for payment gateway. ###holes.. rascals. Now telling to me go to bank & place refund request.

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Feb 28, 2017

Updated by Umesh Mahamune I also didn't get mail & message after place order. I will show what will happen after fraud 510 rs. Rascals

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Address: Pune, Maharashtra, 411016

Website: www.pizzahut.co.in/customer-feedback.php

Due to some issue in Pizza hut site order is not generated but Payment is done successfully 1622.22 using mvisa and card is city bank credit card.
I was selected FC road Pizza hut Pune for home Delivery.
but they did not refund my money till now i called many times same day in Pizza hut FC Road Store and Customer care number but did not get any proper response they are blaming me.
Shalu kedia.

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Address: 560099

Website: Pizzahut.co.in

I have placed order through online on 28th jan'17 and paid money also. They have problem to deliver to my place, so they have cancelled my order. Till now i did not get my money. I called customer care n number of times, but every time they say, the money will be refunded in 24 hrs. Its more than a month now, still not received money.

order no: 4857
Amount:335

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Address: 560076

I ordered a pizza for my daughter on Friday at 8:50 PM. It was supposed to be delivered by 09:20 PM. But when I called them up at 09:40 they said it is on the way. I waited for another 15 mins and then they said actually due to some technical problem they received my order at 09:52 PM. My daughter almost started sleeping. They said please wait for another 20 mins. It will be delivered by 10:10. I called them again at 10:25 and they said it was on the way. I asked for 50% discount on my total bill of 600. Store managed refused. His name was Naveen. Finally pizza came at 10:45 and my daughter slept. I said give it for 300 but delivery boy refused. Whole Friday night got spoiled because of rude behavior and bad attitude of these store managers and customer care representative. They should not exploit the customer in future hence complaining. Please do something about this. Thanks.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Dear Sir,
On 23.12.2016, my son had placed online order with his registered mobile no. [protected] and my credit card account has been debitted INR 1, 315/- and got the message that order cannot be completed. When I contacted customer care, they adviced that the refund will be made to my account but till now no refund has been done.
my contact number is : [protected]
transaction ID: 75503726359010803526268
Credit card used - Standard Chattered Bank on 23.12.16 in favour of Yum Restaurant

Please refund the amount to my account else we would have have no option to contact the consumer court for the same.
thanks

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A

ania

from Delhi, Delhi

Mar 1, 2017

Malviya nagar store me helmat nai hai manager customer ka helmat le k delivery krata hai aaj mera le k gya 10 mint bol k 2 hours bd aaya

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Dear Sir,
On 17 feb 2017, I have placed online order through mobile and my account has been debitted INR 1, 457.56 and got the message that order cannot be completed. When I contacted customer care, they adviced that the refund will be made to my account but till now no refund has been done.
my contact number is : [protected]
transaction ID: HSBI[protected]CH55908728

Please refund the amount to my account else we would have have no option to contact the consumer court for the same.
thanks
Tarun

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Address: Gurgaon, Haryana, 122002

Pizza hut in district centre, details attached with the complaint, charged me extra for the service charge 6% and service tax @10% and VAT at 12.5% and 20% which is not right as per the tax laws of India, so I would like to lodge a complaint against them and I want them to stop charging extra from the consumer.
Also, when asked about this issue, they initially offered me to return the money but didn't do the same. [protected]

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Address: 110031

Website: www.pizzahut.co.in

Yesterday had a worst experience till now with pizza hut, ordered TTB for 4. I hardly eaten a single slice rest it was in junk. Out of My complete order not even a single item is worth full. 1st it wasn't baked properly 2nd vegetables are chopped like waste on it, cheese like glue stick. I hardly survived, i would have rather eaten on road side THELLA instead of pathetic food. If it was not a take away i definitely offer this to Pizza hut staff there to eat & get sick. I also had a medicine in evening due to stomach pain, almost vomited twice. And i would surely share incident this to social media as well as to consumer forum to other people not get suffered. I demand an apology with refund of my invoice.

Aug 12, 2017

Complaint marked as Resolved

Same is resolved...thanks

Pizza Hut India customer support has been notified about the posted complaint.

Feb 22, 2017

Updated by MaYanK DuTt You May contact on [protected]
Mayank Dutt
gp.[protected]@gmail.com

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Address: 560071

Website: online.pizzahut.co.in

I have been given run round for the past 3.5 months for the transaction happened on 5th Nov 2016. Same day when the amount got deducted & the order failed i contacted the customer care they informed i would get the amount back by 45 days. But nothing happened now that i'm calling pizza hut they are just not willing to do anything on this.I'm sick off waiting for the call back which never happens, incorrect information & don't care attitude of your agents.
I'm not able to dispute this amount through bank as the transaction is beyond 45 days.
Citi bank as confirmed my money is transferred to Pizza Hut.

Date :05/11/2016
PURCHASE SUBJECT: MCUPOS 05NOV0741
05NOV PIZZAHUT MUMBAI
Ref:[protected]
Ref No :- 05NOV0741
Amount: 1, 579.00

Suresh V
[protected]

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Address: Bangalore, Karnataka, 5660021

To whom so ever it may concern,

Date:[protected]
Place: Bangalore
I had a long day and was very hungry, I placed an order at Pizza hut for their Magic pan (4 pizza combo) via food panda, order-7768 then the Sadashivnagar branch ppl called me and told that I have to place an order with Rajajinagar branch and gave me[protected] number to call. I called that no and turns out it's the customer care no. when I placed an order again, they told it was with Sadashivnagar branch. I had placed an order nearly 2 times and all times it got rejected due to some "Not my branch" issue. Order no-7769, 7770.

I gave up knowing these were just lazy people. I get a call in 20 mins from [protected] saying the worst excuse I have ever heard " Maam, the dough for the day is over".

This is absolutely ridiculous!!

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Smiley Chhabra

from Noida, Uttar Pradesh

Feb 23, 2017

Ordered pizza but delivery boy didnt give oregano and chilli flakes not even a single pouch. We called back delivery boy 10 timesbut he didnt pick the calls neither service centre called. What the hell!!!

P

Palash Dashora

from Pune, Maharashtra

Feb 24, 2017

Pizza delivery Time 9.50 and deliver at 10.20. And they are considering 1 large and 1 small pizza as bulk order.

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Address: 400610

We had ordered a box of 4 pizzas from the Rutu Park, Thane branch, Maharashtra and they asked us the delivery will be made in 40 minutes and we agreed to wait for 40 minutes but the delivery wasn't done till another 50-60 mins which makes an hour. When we called them back, they were quite rude and misbehaved with us even when we asked them to tone down. We again called them after the hour and they asked us to wait for next 20 minutes. If this is the way you treat your customers then I think we need to publicise this section of your service and also bring it to consumer court. After complaining on call twice and still not getting any response from your side I think this is the only way left.

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Babita12

from Hyderabad, Telangana

Feb 20, 2017

I have cancelled the order and it has been 10 months money has not been refunded.. I have called the customer care several times but no fruitful response.

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Address: Thane, Maharashtra, 400601

Website: www.pizzahut.co.in

On delivery why service tax charge is put, first delivery is free service n other new regulation say service tax charge is voluntary.kindly reply. Also service tax is put for AC dinning but in delivery where is question of AC, so explain the billing of service tax of 6% in delivery bill. Also when we give call on call center for delivery we get message that it will be delivered in 30 min. But many times we don't get the order delivered n when we phone local outlet we get response that we have not received yet or received just now n i[censored] want to complain on line or cancel order, such arrogance

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