Pizza Hut India Complaints & Reviews

I had requested 2 pizzas to be delivered by 15:00 pm friday.

However, it was delivered at 11:25 am itself. In spite of making a number of calls no action was taken on it. They arranged for a call back two times and requested me to cut the line.

Though I waited for a long time, no one called or took my complaint seriously! My phone calls and mental harassment all gone wasted!

It was highly inconvenient being delivered at an odd time of the day!!

KIndly redress the issue at the earliest.

On 15 march 2017, I ordered for Rs 968 from Pizzahut Pondicherry, India. The amount had been debited from my SBI savings account. The transaction and reference number is ISBI[protected]IGAAYTPTC0

But I received an email from Pizzahut [protected]@pizzahut.co.in, That my order did not go through and I was asked do the transaction again and the debited amount will be refunded.
so I ordered again and paid through ICICI bank account.

I would like to know how many days will it take to refund the money back to my account.??

Regards,

Sulochana

I had placed order through my credit card through MVisa-mvisa : PIZZAHUTon 29/12/2016. On both attempts amount was deducted but order was not placed.
kindly initiate a refund for the same on below mentioned credit card.

CC No. 4893 77XX XXXX 0089
Date of transaction: 29/12/2016
No. of Transactions: 259/- * 2 = 518/-.

These many days they have not tried to contact me even after i asked them to initiate a complaint for the same

Shreyas S

As on 7:35, at 11/3/17 i ordered a pizza at pizzahut at the official website.It was a new experience for me.I gave the right imformation of my address, phone number etc. I used the american express card.Then after searching for the delivery i found the pizza had"nt be ordered i called the nearest pizza hut located in nerul.Navi mumbai, maharashtra, india the said me they hadnt recieved any order from me.Just then i got the message from the american express card it said"a charge of inr 579.58 has been iniciated fromyour american express cart no.***91007 at bd pizza hut-pg on 11/3/2017 at 07:35 pm ist.I requst you to please take notice of this incident and try it dosent happen again.I also want a refund of the payment.
Regard,
mr.Keshav pandey.

I have ordered the pizzahut through icici payback Payback Reddem points
at 4.11 pm today ie[protected] with the following
Order Batch ID: 1489140
Order Date:
Thu Mar 09 2017 16:11:32 GMT+0530 (India Standard Time)
Points Redeemed
400 Points
Amount Paid:
Rs.0
plz Delivery the pizza ASAP as this not fair to ur pizzahut online delivery which shows ur bad reputation towards the customer statisfaction

Thanks&Regards,
jagan sudula,
[protected]

I have placed an order on 24 Feb 2017 from account name- ANUP, mobile- *******666.
First order was placed online for Rs. 3190/- and due to unknown reason it was failed but money got deducted from my Axis Bank credit card. Hence, i placed a second order of Rs. 3230/- which was paid successfully at the time of delivery...

Now, regarding my first order of Rs. 3190/- which was deducted without receiving any orders and not yet refunded to my account . I have enquired with Axis bank customer service support they mentioned that amount got already delivered to Pizza Hut merchant on 27 Feb .

I called to Pizaa hut support center associate multiple times was was told one or the other reasons without knowing actual issue in details some told we didn't receive. some mentioned it will be credited back within 7 days and so on.. No one of your support staff helped me out and simply like pendulum played game with me.

For this i raised a dispute case against merchent with Bank and investigation is under process.

I will be happy that if the issue can be analysed into its depth and request you to please refund my amount of Rs. 3190. OI still have trust on this brand and service support please don't allow the customer trust let breakdown for minute amount.. Thanks

Hi,

I order online pizza from your website & I paid through CITI bank credit card but some technical reason (your website shows) payment cancelled but is has been debited from my credit card. For this reason i called your customer care (Mr. Chiranjivi) but he did not respond he busy to taking order and he put my call hold for 10 min. approx, Again i called your customer but i got horrible reply we are having offer today so we are very very busy call us tomorrow.
I am attaching you credit card debit mail & pizza hut order details.
I am looking ASAP solution & my money back.

Regards,
Priyesh Bhatkar
[protected]

Hi,

I have always been a loyal customer of Pizza hut but the latest incident that happened has forced me to write this message. I received a voucher for a free pizza from Phoenix Mall and when I went there, the manager told us that the offer wasn't valid. I understand there might have been an issue but the tone the manager used and whatever he said was unacceptable. He accused me and my friend of writing the store name on our own and asked to go somewhere else. He even said "mere baap ka nahi hai ki mei free pizza dunga". I understand there might be problems but this kind of behaviour isn't acceptable and sad considering you are a large chain. I demand a compensation for the misleading and humiliation faced by the manager for simply trying to use a valid voucher.

Thank You,
Niharika Nandi

On 15th Feb, 2017 I have ordered 2 pan pizzas for home delivery and as per Pizza Hut rules, the pizza should be delivered within 30 minutes.
I have called Pizza Hut over 5 times and the pizza was delivered after 45 minutes and I am told if you do not like it then dont order from us.

On March 1st, I again ordered pan pizza and was told that we will not be serving you.

:I had ordered pizza order no. is[protected] on pizza hut online by paying rs 575.61 from credit card. But after that i got a call from them that the given area we can not deliver pizza so u will have to cancel order accordingly I cancelled when I asked for refund they said automatically I will be paid within 10 days.
Still it is not refunded.please follow up with them and help me to recover the amount.
Regards
Rajeev Upwanshi

Hi,

I have online ordered for pizza for home delivery at 26jan2017 and online pay for it rs 491.49 by the credit card. After that i have cancel this order due to not deliver on the time of after 10:00 pm.

Now i am waiting for my refund amount, more time i have called to online on pizza hut, but they asked they will refund within 2 days. I have wait for 1 month but payment not refunded.

I ordered pizza online and made the payment online I didn't received the pizza but i received a mail instead that my order has been cancelled. Now i have not received any refund till date. I will complain in consumer court about your frauds.
I want my refund back as soon as possible.you people are frauds, this was the 1st time i ordered pizza from Pizza Hut and not from dominos and you people just disappointed me .

I booked a meal dated 4th march 2017 4:45 pm order number 7799066. Order was completely in cold stage.. When i asked customer care team [protected] and they told me that store manager will call you with in 10 minutes and now 1 hour 30 min is completed. Not received single call from anyone.. Again called them and still no progress.. This is the pathetic service. I have never seen.

On 25th Jan'17, I'd placed an order for delivery and made an online payment of INR 889.06/-
The delivery was to be done by Pizza Hut at Hinjawadi-Phase 1, Pune but wasn't done.
On calling them up several times, a refund was agreed upon since the delivery wasn't made
On following up with the manager - Mukesh (on call and by personally visiting) I was assured the amount would be refunded ASAP but it is now close to 40 days with no sign of the refund
I've moved out of Pune so can't do a personal follow-up and am not able to reach the manager on the phone.
I've dropped an online complaint with the Pizza Hut branch a few days back but haven't received an acknowledgement, leave alone a response for that either!

I was unaware of pizza hut timings. I ordered online and made the payment online at 11:13 PM and order number was 7789034.

After 20 mins I received a call from pizza hut stating that your order can not be deliver.

If my order was off working hour then they should have declined it immediately. After 20 mins, not at all acceptable. It was near to mid night and after placing order depending on pizza hut I lost my other options for dinner.

I talked to customer care executive and his behaviour was not good. He didn't accept that it was pizza hut mistake.

It's a completely pizza hut fault and they should compensate for this.

Dear Pizzahut Team,

I travelled to Mumbai on Feb 22, 2017 and tried to place an order onile for delivery in Nyay Sagar, Kala Nagar, Bandra East, Mumbai.

While placing order online, the payment from my credit card (appx. INR 357) got debited to my account but the order was not succesful.

Now, I have been trying for so long and called multiple times at[protected] to get my refund but no help is provided by concerned executives.

I request you to please process my refund at the earliest into my account.

Regards

Pankaj Gupta
HP: [protected]

I ordered 1 paneer vegorama 1 tandoori paneer at 7.30 pm. Around 8.30 I called up aging for tracking my order. But after waiting for at least 3 hrs I didn't got my order. This is not expected from Pizza Hut. I am really very disappointed with this kind of delivery from Pizza Hut. I think if I would order pizza from dominos it would be a better choice. I am not going to place any order again in future from Pizza Hut.

☹️☹️☹️☹️

I had ordered Pizza on 31st January for location Ashok Nagar, it was online order so it's by default reflected/selected for Tilak Nagar Location.

I had received call from the Team and he said "Mam we can not deliver this on your address so we are going to cancel your order and you will receive call from head office" and he cancelled the order. Again i had received the call from head office same day and he committed for refund within 3-4 working days.

But still i have not received single call after that complaint regarding my refund and it's not refunded yet.

My order no. is[protected]placed on 31/01/2017 10:56:53)

_Manisha

I have placed order through online on 14th feb17 and paid money also. They have problem to deliver to my place, so they have cancelled my order. Till now i did not get my money. I called customer care n number of times, but every time they say, the money will be refunded in 24 hrs. Its more than 15 days still not received money. It is worst online service i ever seen. I[censored] people not deliver particular address so how can allow for payment gateway. ###holes.. rascals. Now telling to me go to bank & place refund request.

Due to some issue in Pizza hut site order is not generated but Payment is done successfully 1622.22 using mvisa and card is city bank credit card.
I was selected FC road Pizza hut Pune for home Delivery.
but they did not refund my money till now i called many times same day in Pizza hut FC Road Store and Customer care number but did not get any proper response they are blaming me.
Shalu kedia.