Pizza Hut India Complaints & Reviews

On Friday 27th Jan, i ordered for pizzas online, coming a total of Rs 1997 at 6 pm in the evening, the order was supposed to deliver at 9.05 pm. to my surprise and dismay order was not even there, then i had to place a fresh order and order came in at 10 pm. It was a son birthday. I had to cut a sorry figure in front of my son and his friends. utter disappointment...

I ordered from pizza hut on 7th Dec'16 which was cancelled by the pizza hut store manager as they couldn't deliver to my address after i paid online for my order. I have been informed that my money will be refunded within 21 days, and its 27th Jan' 17 today yet my money isn't refunded. Meanwhile i have called the customer care a number of times, they assured me that my money will be refunded within a week but still I am waiting for the refund...

I have placed a orders for Pizza from Pizza Hut on 6th of Jan 2017 and orders money(Rs 568.80) get deducted from my HDFC bank account . I have orders to deliver it to new ashok nagar delhi PN 110096 but after 30 minutes i got a call from Pizza Hut and they was saying they can not deliver it to my location.And your order got cancelled and you will get your money back within 21 days but money still did not added in my account....

This has reference to a customer complaint made today with Pizza Hut regarding lousy delivery customer service meted out by Pizzahut, Shopprix Mall, Vaishali Store. Feedback ID is 55389.

I have justll received a call today at 1:09pm from your executive Sudarhan Sharma (#[protected]) from Pizzahut, Shopprix Mall, Vaishali Store.
The executive instead of accepting & owning up the customer service blunder committed on Wednesday...

I have order online pizza on 30th Dec 2016. Order failed Rs. 1462.68 was debited from my account.
Mail also received against online order failure from Pizza Hut.
But no refund has been received till date.

Mail :-

Dear Usha

Sincere Apologies as we noticed you were trying to place an order which could not go through. In case your money has been debited, please be assured that it...

This is complaint regarding the behaviour of staff Mr. Azhar Sheikh who works as a manager in Pizza hut, Branch- Shop no. 3 &4, Shally Complex, Surdhara Circle, Opp SAL Hospital, Ahmedabad, Gujarat.

We ordered Box 4 Pan Pizzas through online website of Pizza Hut (Order No.[protected]. The order got placed and confirmation mail arrived at 19:43:24 and delivery time was 20:14:00.
The delivery of pizza took more than...

I placed an order through Pizza Hut online website where they haven't mentioned about any cutoff time but they have deducted the money from my account. The amount is Rs.1518.00.

1. While processing the order the website allowed me to place the order.
2. After placing the order the website took me to the payment gateway where I was asked to make the payment. And I have made the payment of said amount.
3. After...

Its Shivangi belong to Moradabad, UTTAR PRADESH.I am not regulAR customer of pizza hut, generally i prefer to go dominoz, but today i decided to go pizza hut, moradabad only services like pizza is not hot..taste was not gud, weird feel hra tha us tym pizza was not tasty i feel like i wasted my 550 rupees its not much amt but my expectation were spoiled n return i didn't get anythng..
INCIDENT date-26-1-17
time- around 3pm...

On Jan 26th 2017 I placed the order and cancelled after 1 Hour & 30 Mins order because they didn't deliver it on time. I request around 04.55 pm but till 6.30 pm they didn't deliver because of the communication gap between the customer service people. (actual delivery add is B 147 DDA Janta Flat Jasola Vihar PKT-11 new Delhi-110025 but Pizza hut Mention Address on bill is D-147 DDA Janta Flat Jasola Vihar PKT-11 New Delhi-110025) call center...

On Dec 24th 2016 I placed the order and cancelled the order on the same day because they didn't deliver it on time. I request around 7.30 pm but till 9 pm they didn't deliver because of the communication gap between the customer service people so based on that i cancelled the order. They said they will refund the money within 10-15 days but it almost 30 days nothing was done. I spoke to customer service person twice regarding my refund. They...

Hi

Today I have placed an order Order Reference #: 7564133 for office party and order was placed around 1:30 PM for delivery at 3:35 PM but I received order at 3:55 which is 20 Minutes delayed and even I called up Pizza hut number at 3:35 and the guy who picked the phone conveyed that pizza is out on delivery and it would be delivered in five minutes. After waiting for almost 15 minutes I called them again and got same statement...

Transaction ID
[protected]
Transaction Date
Jan 23, 2017 17:55:56
You have paid ₹641.25 to BILLDESKnut.
Updated wallet balance is ₹0.88

According to paytm the above payment has been credited to your account. But Pizzahut call centre said this payment wasnt credited. So they actually cancelled the order. I had to place another order and pay by cash.

Paytm is still insisting...

Order no: 7556970
Order time: 5:11 pm

But the food was delivered by 5:55... clearly 15 mins late... but the person said that it is not free...

The website and the email i got while placing the order clearly mentions its 30mins or free for a order of less than 4 pizzas as i ordered just 2 pizzas...

Why give a timeline and a promise if you cannot abide by it? this is so cheap and impolite...

I have ordered pizza for home delivery on 22.01.2017 on call (#[protected]) at 20:50 and the order was supposed to be delivered within 45 minutes. After repeated calls, i got a return call at 23:30 from store manager with lame excuses. My child slept without pizza taking noodles. My image shattered in front of my child. Who is responsible for this??...

I am ur regular customer
Every time I go to pizza hut cinewonder mall Thane n enjoy the service food taste but today I went to Kurla pheniox mall but the service bad person came late to take the order
Order came late pizza was not so hot
I dint like the service at all
I felt today's service was waste of money
Will never visit at ur pheniox pizza hut location...

I have made order for triple value pack on 30th 12 2016 from [protected] form website of Pizza hut.

Payment was successful (715 Rs)and they said order rejected due to, this was for only dine-in menu(So why it was there on website and allows to add in cart :@)

After chasing on customer care for many times still i haven't got my money refunded.

Thanks and regards
Hiren Shah
[protected]...

With reference to order no. - 7355206 on 23.Dec.2016, I ordered pizza and sides worth Rs 624.20/- and placed the order around 9:10 PM. But my order was delivered at around 10:30 PM.

When I talked to the area consultant then he said the issue will be resolved. Since then I have called them many times and they say that they will refund the amount but it is not happening.

Kindly look into the issue and do the needful.br...

I made a transaction using internet banking on 27th November 2016 for my pizza on the website. money deducted from my account for an amount of 545. I got a mail that the transaction failed due to a server issue and the money would be refunded in 10 days. It has been more than a month and I did not get anything. kindly look into the issue and resolve it at the earliest.

i raised complaint also complaint no. is [protected] (...

I make a payment of Rs 465.80 towards Pizza hut pizza on 18/01/2017 at 9:12 PM from ICICI pockets application linked to my account No.[protected]. The payment got successfully debited from my account, however the order was not confirmed by Pizza Hut website. Post which I had to place another COD order. Please refund me back my money to my ICICI Bank account....

I made a transaction using my credit card on dec 9th for my pizza on the website. money debited twice from my card twice for an amount of 918.32 and 918.32. I got a mail that the transaction failed due to a server issue and the money would be refunded in 4 days. It has been a month and I did not get anything. kindly look into the issue and resolve it at the earliest.

with regards
k sai sravan
[protected]...