Pizza Hut India Complaints & Reviews

I ordered online and paid through net banking on 20th july 2017. The total cost was rs. 663.16. The store failed to deliver the order for 2 hours.
We called the store and complained at least 5-7 times within this time. After 2hours of placing the order when we called the store they had no clue as
To where the delivery boy was with our order. Thus we requested to process cancellation. The store manager called me and confirmed the cancellation and
Informed me that the whole amount paid will be refunded to me within 7 working days. But it did not. On 31st july i called the customer care and asked
About the status of the refund to which they said that the server shows that the order was successfully delivered on 20th july.
When i informed them it was not they arranged a call back from the store manager. The store manager first requested me to allow him to deliver the order,
When i refused he informed me that he has processed the cancellation (Again on 31st july) and the refund will come within 7-8 working days.
Today is the 16th day. I have still not received the refund. We have always been a very loyal customer of pizza hut and i fail to understand how
Difficult it can be to make a simple refund. It is not rocket science. I have talked to the store manager and the customer care representative (Shyam) very politely.
But, of course, that did not work. My order reference number is 8699162

I'm very much disappointed with the fact that such a brand are charging undue amount from the customer. Why I'have being charged more 10% service charges over and above 18% GST, at PIZZAHUT-DONAPLANET GS ROAD GHY ASSAM on 15th August, 2017.
According to the new GST system customers should be charged only at 9% of SGST and 9% of Cgst on their total bill amount.
I'm quite sure that I'm being deceived by this outlet because...

This happened in pizza hut branch on puttenahalli main road, jp nagar 7th phase, bangalore today.

We (Myself and my wife) were wrongly served with non vegetarian pasta with the item name as nv-mixes sauce add, instead of the vegetarian pasta that we ordered. We are taking this seriously and going the legal means as we feel this is a serious mistake and a crime against a strict vegetarian.

Restaurant general manager - srinivas md (Mob # +91 [protected]), saphire hospitality & recreation pvt ltd.

Having been a loyal customer to pizza hut for more than 20 years, we had this horrible experience today for the first time at this newly opened outlet. You may know that in other countries this is considered as a major offence and pizza hut can be sued.

I ordered through pizza hut mobile app on 31 may 2017. The money got deducted but order was not placed. I then placed another order and paid in cash.
From more than 2 months i am following up for refund by calling both customer care and the store but no refund till date.
My contact: [protected]
My email: [protected]@yahoo.com
Store: thakur village, kandivali east, mumbai
Store phone:[protected]
Order date 31st may 2017
Amount rs 1135.25
Transaction details:

Merchant reference number :ipz[protected]
Acquiring reference number :74799207151000798610265

I also complained on social network twitter where i was told they are looking into the matter but another week has passed and no action has been taken till date.

Hi, while ordering online pizza on 5th aug amount worth rs 607.70 reference number[protected] debited from my hdfc account but it gave failed message. When i inquired with my bank they confirms amount debited and merchant should receive it. Please refund the amount as the order was not confirmed. Post that i ordered for cash on delivery.

Thanks,
Nita

We had a pizza at V3S Laxminagar New Delhi.
Manager Name-Bharat Kumar
Today i.e,[protected] we went to have a meal at pizza hut v3s mall laxmi nagar and when we told our order to manager he said ONLY CASH. I asked why Not card on that he said Networks are not coming. So i asked to try once as i was not having cash on that he rudely said "mujhe pta h na"
I insisted again and on my second request he said" baki customer ko aane do aap gate pe khade hoke bat karo" which made me dumbfounded coz he treated us like Nothing. After that argument started and i asked for the feedback book and for that he said "Nhi h feedback book" then i asked for manager, and initially he didn't respond and later he said "Me hi yha ka amitab bacchan, bol diya na nhi h"
Very offencive behaviour.
After it i did not want to have pizza but i had just to complain you with proof.
Later one of the executive gave us feedback book and on which manager said "ye to mere pas hi rehti h"
Very rude behaviour,
Never expected such behavior from the employee of a company like pizza hut.
Won't go again.

On Aug-9th, I ordered pizza from PizzaHut, RT Nagar, Bangalore via Swiggy app order #[protected]

I have attached the swiggy bill and the restaurant bill
#1) item price in restaurant bill is lesser than swiggy bill
#2) restaurant had added additional items, which were delivered and neither part of my original order. The additional items are added such that the restaurant bill matches the inflated swiggy bill.
This is complete violation of consumer rights, falls under cheating consumers and also ethically, morally wrong business ethics.
This clearly shows that both Swiggy and PizzaHut restaurant have knowingly involved in this activity.

I ordered pizza on 30 july but it was cancelled by the manager and he told me that i will receive refund in 2 days but didn't get it till now. I called them many times and fir same reply like they call me back but didn't get any call back too... Is this is the way of treating a customer. Can you please look into this issue or i further need to escalate it to higher level.

On 9/8/2017 i placed an order to call centre[protected] which was forwarded to profit centre, mahavir nagar, kandivali (W), mum-67. The time was 9.27 pm. And i got the order no. 4453. Immd. At 9.37 pm.
After a long waiting of 1 hour i called up to the call centre.. The guy said u will get a call from profit centre... But unfortunaltly nobody called up. I made 5 calls to call centre... Same reply. But no call back from profit centre.
Finally i ordered from dominos. They delivered the pizza within 20 min.
And after that on 11.10 pm a pizza hut guy came for delivery we i didn't accept.

Vidya talekar
[protected]
Mahavir nagar.

This happened 3-4 times before also...

There is serious issues for taking orders which needs to be attended. When you order on phone the order is taken along with address and after some time somebody else call you back for re-confirmation of address. When you again after waiting call back then come to know the delivery is out but after sometime you will receive a call back asking about the location of the said address given by us. If the delivery boy is not well versed with the city addresses then they should be given google map to track the location. Despite of this even after giving them guidance of location then also they are not able to deliver the pizza to desired place. Due to this we have to depute our person for collection of pizza.
Point -2 - the order is in thin crust pizza and the delivery made in normal base pizza which again is very bad.
The delivery is made on 31st july at 2.00 pm for m/s paliwal home furnishings with a bill of approx. Rs. 1200/-.

It 05/08/2017 eve time
Nd was my second time i hv been move to pizza hut as i less like fast food but as it ws my frnd promotion she insist me for pizza hut i agreed nd we move to hydrabad central mall
There in basement we found 2 or 3 fast food options but as we wr mently prepared for pizzaa hut we went nd start searching cmfrtabl table nd we found
As we were expecting that menu should be served by servd boy but it ws not aftr 12 to 15 minats we saw a sevrd boy we try to atract by hand reaction but due to lot of rush that so he could nt notice
Again when he back with the meal for the cstmrs we tried again nd finaly he look at us nd came, we ask for menu he provide nd left
We start discussion wht to order nd wht wht not to
As it she my frnd ws giving party nd she was my junior i dnt wnt to make unneccesarry expences for her it ws her
Lv to me that she invite nd we wr together so i decide to order veg pizza price 279
Nd only one pizza
Nd again we start waiting for him
Him means the server boy
He ws bussy with other cstmrs
As it ws rush
Then aftr 10 minats
We succed nd ordr
Nd till this process no water ws served
Thn aftr 20 or 25 mints as pizza came nd other boy came nd served
We finish pizzaa still no water servd
Then aftr finishing we ask for water
We ask for child water he servd normal watr
Let it be we wr trying to ignor his every mistake due to the rush
We wr trying to manage our mind that its rush so m8 he did nt notice let leav him
Then we ask for bill he said it will be there at counter
We went to the counter the boy or can say that biling boy make bill of nov veg pizzaa and as we order vej pizzaa i askd this is wrng bill we ask for veg pizza then the boy at countr asked me who wr serving u
I point to one guy
The guy who wr serving us
He call him loudly shravan
Shravan listn him but ignord him
Agai he called him by his name
Then again he again ignored
He called him on his phn he cut the phn
That guy dnt wnt to cm on countr
Thn the boy at bill coutr moved to the kitchn area nd called him
He came
Countr boy askd him abt which pizza we order he said he the shravan said that non veg pizzaa nd i ws like
Surprized i gav angr expression nd askd kya kaha apne "apne hmko non veg serv kr diya hmare veg order krne pe bhi nd the same line he was with ki non veg khaya hai
My tears ws jst to cm from eyea bcs it i m pure vegitarion nd aftr ordring veg pizza he servd non veg to us
Nd i askd him
By cntroling my tears" aap pagal ho kya"
I mentiond that ya i us wrd pagal here its my genuan reaction like in surprising way
Nd the way that boy shravan reply to me"mind ur langauge madam pagal kisko bola he shout in so loud voice every one who wr sitting in the outley ws start stocking us
Nd i ws like unexpectivly ek to sala non veg khilaya uper se aap apni fault accept krne ki bjay mere bole huve wrd mai khud ka protection dhunda
Bt ws still sure that it ws veg if it ws non veg then i m8 came to know then my frnd she cleard no it ws veg pizza i hv idea abt non veg too
Bt that bill is wrng we will not pay as we ordrd veg pizzaa
Bt rather listing this that guy shravan he ws forcefully shouting cntinously pagal kisko bola tameez baat kro gwaar kahi k
Ok agree we r gawaar who u r
The well educated employee of the well known firm yess the firm is well known but wht abt ur tarining which wr given by the oraganisation or it ws not given jst hired nd put them on job that jst servd nd aftr finishing meal forget them
Serch another hungr bkraa to misbehave the same like previous one
I dnt hv any cmplain to shravan
I have fully complain with the hr abhilesh or m8 abhishek
(As i askd for hr that i wnt to talk to him that countr boy gived me his nmber [protected])
We pay bill of veg pizza as wht we eat nd went out side but still those reactions were playing in my mind the louded mind ur language wht did i say kuttaa kminaa or xyz i said aap pagal hai kya it ws the situation who made me to ask with thia wrd vrna vo bol k bhi mujhe koi charm nahi mil raha tha meri skin pe
M very disapointed with the hr
That if he could hv a hr education in him then why dnt he is using
Why that boy shravan gone blaast on me
What make him that he forget that is not the r8 way to talk with cstmrs
He even forget that to whom he wr shouting it ws lady
I evn can undrstand that shravan m8 hv the prsnl problm which he m8 trying to sort out or m8 not
Where is the abhilesh or abhishek training get less or get furrrr
Nd why it has furrr
It bcs he did nt train as a family he traind them as a asset
Nd dame sure the all who wrking there, all the emoloyees are disapointed by wrking shift nd. The envirmnt nd too less nmber of members they r facing stress over preasure.. Why dnt u hv a more employee when u know that its hydrabad centrall everyday rush cm nd enjoyeed the meal then why only 5 or 6
Nd where s the li8 music
Music make mood so freshy nd chilld
Even of employees cstrmrs too alteast l8 music should be there na
I[censored] cant tc ur employeees as ur own dearones who giv u result nd from them cmpany giv you reward then how could u expect a good nd positiv mail
Whn ur hr dnt know how to make employees happy, stress free, focusd
Problm solvong then he need good training for himself 1st, then make himself to for others trained
M sorry it m8 took so long time to read
As m expected that u will read nd will reply me back
Its i took 3 days should i mail or dnt should i inform or dont
But then i went to flash back it i miss the taste of ymmi pizzaaa i thought i should mail bcs due sm hr a cmpny should not face the bad rivew abt meal
Thank you
Have a nice day ahead.

I have book lot of time but not delivered right time. Today i have book again my order no 8811328 delivery time 05:05. Way you always late tell me. Your service very bad. No call no status, tell me sir... Your service is very poor, i have book lot of time but not delivered right time. Today i have book again my order no 8811328 delivery time 05:05. Way you always late tell me. Your service very bad. No call no status, tell me sir... Your service is very poor

I ordered today (6th aug, 17) 2 pizza with garlic bread & cold drink at lucknow gomtinagar at 10:28 pm and i was promised to get same by 10:58pm with possibility of delay for 5-10 min.
However i received pizzas at 11:26pm which was absolutely not served hot with delay delivery of 58 min.

This new standard set by pizza hut has absolutely crossed all limits and highest time of delivery till now for me.
I have sent the order back where am got promised to deliver fresh hot stuff in next 30 min which has been maintained finally. Thanks to deliver the order at 11:56 pm where it was placed at 10:28 pm and keeping longest delivery of 1 hour 28 min when it wasn't even raining..

Thanks pizza hut for holding the hunger for an hour. Haven't expected such a poor service.

My order no is 3817g006386

Hi, i tried to order one pizza (Tandoori paneer) on aug 4th, 2017 with a total bill amount of 271/- from pizza hut mobile application but after payment has been made i got the mail from pizza hut about non-confirmation of order. According to pizza hut the money is supposed to be refunded in my bank account which never happened.

Kindly escalate the matter to concerned authority and get my money back. Please ask me for any other additional details.

For reference, i've attached the screenshot of vishu. [protected]@gmail.com from pizza hut about non-confirmation of order.

- vishu verma
+91-[protected]
Vishu. [protected]@gmail.com

I booked an order of pizza on 22nd july, the store canceled the order without giving any written communication (Message or email). Now even after 14 days they have not returned my money and whenever i call them they ask for more time. I have requested them many time to give me this in writing but they just give me verbal assurance.

My order no was 8716271 and in the name of anshul singh

Pathetic online ordering system and response:
I placed order around 9.43 pm on 2nd august, 2017 online and paid amount online. My order no 8781647 placed and even after waiting from delivery time there is no delivery or call.. After making some calls to customer care, i got store number and they respond no order has been placed.. After several call back for cancellation and refund they calling around 11.10 pm asking me to get my order saying number switch off and all reason agreeing the store manager mistake... For the order which is placed by 9.43 pm with estimate delivery time 10.13 pm they bring my order 11.10 pm. Keeping all mistakes from their end after making 6-7 calls to both call center and store manager, these people telling that it will take 15 days or minimum 11 days to refund my money, which i paid for nothing and wasted time and energy. Pizza hut just gives falls promise on fast delivery and very poor services at last. Every time the customer service people keep on saying same answers and sorry sorry for all the time. What can i do with all ur sorry it's not going to fill my stomach. Very very poor services and refund policy.

I have placed an order in pizza hut and my order was incomplete. For that i complained to customer care as well outlet at kandivali –mumbai. Complain number[protected]. However, i have not received any justification from him. When i ordered that it took them 2 hours to deliver the same. What kind of service this outlet is providing i am unable to understand but this was the worst home delivery service i have ever experienced.

Hi team,

I had ordered pizza from your shop through online, and we were supposed to recieve the order within 30 min, however there was an delay in delivery of the pizza by 2hours, and we called the pizza hut customer care and they said they would refund the amount i paid. But we had to face lot of inconvenience due to this act. When finally pizza arrived we denied taking the delivery for the same, as everyone already left due to the delay and we were forced to have our dinner too. Upon telling the same to store manager, he promised that he would refund the complete amount to our account. But we dint receive the amount yet. Also they have not reach out to us. I have already raised an complaint in your feedback portal. Below are details for the same.
Order no: 8658856
Date of order: 14 july 2017
Store manager : sunil
Pizza hut branch: banashankri 3rd stage kathri guppe

I in fact personally liked the quality and efficiency of your delivery before, but after this experience i am totally annoyed on the same.

For more details you can reach out to me on below details:
Name: sreenivasulu
Email id: srinivas. [protected]@gmail.com
Phone: [protected]

I have placed an order in pizza hut from foodpanda and my order was delivered late. For that i complained to outlet at kolar road, bhopal (Mp) so they offered me to order a free pizza next time. When i ordered that it took them 2 hours to deliver the same. What kind of service this outlet is providing i am unable to understand but this was the worst home delivery service i have ever experienced.

Hi, i would like to raise a complaint here regarding the late delivery of pizza almost 45 min. More than delivered time. One of the item was missing here and later they came and delivered the wrong item instead of the one which i have ordered. I have decided not to go with pizza hut in future with this frustrating delivery without proper reasons.

Address : pizza hut, arekere main gate, bannerghatta road
Order no : 8756729