Pizza Hut India Complaints & Reviews

We ordered pizza delivery on phone call bearing number [protected] jpnagar outlet. After an hour and 10 minutes did not receive the order. When called back. They asked to wait for 10 mins for cross checking and said that i would get a call regarding this. After waiting for another 10 mins called back and asked again about the order. They took another 5 mins to check and said that the order was not placed. Please order again....

This is regarding the poir respone getting from pizza hut.. I ordered pizza on 18 june. Phone was picked by ganesh from mulund branch, %when i ordered margeritta small. He said we dont deliver pizza less than rs 200. I am the regular cutomer of pizza hut and i was not espected such type of service.

There is a lot of comptition in market and such type of reaponse is enough to loose the customer.....

I have raised a complaint for pizza hut store located near magarpatta (01, green harvest bldg, magarpatta, 140/11 & 13 hadapsar pune - 411028). They are not refunding my amount after delivering the order late. I raised the issue multiple times but they are very unprofessional.
They are not able to identify the store even when i provided them correct details. They don't have my registered number but i am getting their delivery messages...

I'd ordered pizza online last night 8 pm online order. I got order confirmation. Made online payment a well thru my cc. To my utter horrer and surprise i got call @ 9:05 pm from store telling they just received order due to technical glitch at phd end and order will take s other 30 mins. While speaking with store manager he was rude and told me to escalate to cust support. I understood the fact later when called up call center. They directed...

Order no. 8483798

They mentioned on the call that online ordering of pizza for rs. 490 they will deliver one extra pizza free and only on online order is this option available. When i asked the status they told that only one pizza will be delivered and there is no free pizza option.

Why do you people do business in india to cheat customers?

We will close down pizza hut if cheating customers is...

Myself kaustubh chavan, resident of vishal nagar pune. I ordered pizza from pizza hut wakad via online website of pizza hut - pizzahut.co.in at 8.45 pm on 16th june 2017. Total amount paid for the order - rs.585.55 via netbanking. My order reference no is 8478997.
We receive sms from pizza hut at 9.36 pm that your order has been dispatched
We wait patiently and then series of call to pizza hut call centre starts
We try...

We have received our pizza 1 hour late after we placed the order.
Order reference #: 8478793
The delivery guy did not pick our phone during this 1 hour. He didn't even give the origami and chilly flakes. We called him for that but he did not pick the phone again. We had to eat chilled pizza that too without origami and chilly flakes. We had never faced such a poor service. We were promised fresh and hot pizza but in reality...

Hi pizza hut,

With due respect i enjoy your services and pizza.

But yesterday (Sunday) something very pathetic happened.

Its a incident from crystal world near rishikesh.

*. I ordered 2 small pizzas.
*. I was just eating and got to see a hair in pizza which i went and showed to the pizza hut stall man who was serving.
He was very illiterate, what he said you had added...

I ordered pizza at 9.40pm on 14th may 2017 and was delivered in 1hr 10 min after the order was done. The order no. Is 8260275 on 14th may 2017. I had raised a complaint on 14th may as well. The feedback id is 62283. I called up the store manager and i was told that within 15 days the amount would be refunded in my account but till date it has not been done....

I went with my family yesterday night i. E 11th june, to have dinner at pizza hut, ghod dod road, surat. We four had reached there at around 7.45 pm. We noticed that a table was vacant and had a perfect view to see the cricket match on tv there.
Some waiter called us and asked us politely to sit there.
However, then comes some young arrogant guy with mustache and told "take some other table with four seats, this is a table...

Date of the incident : 11/6/2017

Description of the incident.

I placed a order sum of 832 rs from pizza hut android application 2 times it took through payment process and tells order didn't go through.

I have called to customer care they replay with out responsibility. One guy says 11 days and one more guy says 21 days to refund.

I do not understand why it takes so much time to...

On friday night around 10, i ordered a pizza and one cold drink. The person said it will take 30 min to deliver. After 40 minutes when they didn't deliver i again called and checked the status of my order. The person on the phone said the delivery person will call me in another 5 mins. I waited for another 10 mins. I didn't get any call from delivery person. By that time the time was around 11.15. Again i called, but nobody picked up my call...

Horrible service by the call centre[protected] in hyderabad, not only are they unprofessional and rude but also have no clue about anything! Couldn't take an order, couldn't connect the call to the store and they hung up on me twice promising a call back. Never got one though! Extremely disappointed.
Please look into the matter and mainly look into the people you hire for the job!...

I want to say that pizza hut gaya, bihar is providing a very bad quality pizza. I ate pizzas in different states of india but pizza hut of gaya, bihar is delivering a very bad quality of pizza. I ordered pan pizza but the delivered pizza is very shocking and of very bad taste. Totally waste of money. Also they delivered very late. 45 min after ordered....

I have ordered a pizza from pizza hut kadubeesanahalli store on april 7th 2017 using foodpanda app. The order was made at 08:09 pm and the delivery was promised by 8:40 pm (Payment receipt from mobikwik & foodpanda order history available). Total payment amount : rs. 618.76.

At 8:35 pm i get a call from the store person who informed me that the pizza is ready, but since there are no delivery people available, it will be delayed...

Tried to order online but failed. Called Pizza Hut Delivery[protected] City Center, Durgapur. Phone rang but no one picking up. After 3 attempts someone picked up, took my phone no ([protected]) and informed mre of call back. Waiting for 10 minutes again I called. This time the fellow took my order and informed me that he will call back for confirmation. I got no call and again after 15 minutes I called back to confirm my order. The guy...

Yesterday i have ordered pizza and expected delivery time was 07:19 pm.

But it did not get deliver. I have followed up multiple times with customer care team and nobody answer my question correctly what causing to not deliver the pizza.

I really had horrible experience with pizza hut services. I am sure in future i am not going to shop anything from here.

Please refund my rs 467.55 on my bank...

Ref. Order #8401617, order was confirmed for delivery by 18:23... Its 21:05 now neither we have received the food not any call. It's a horrible experience. We would let people know on the pathetic service of phd. Can we have the complaint resolved? On enquiring, we were told that we would receive call that also in vain. How can a big chain like pizza hut be so irresponsible & horrible....

The worst experience ever with Pizza Hut. I made an online order on 3rd June, 8.21pm for which I got an instant confirmation. But I realized that the store mentioned is a Noida store while I live in Greater Noida. I instantly called up the call center to route my order to the correct store, but they reassured me that the order is confirmed and will be delivered. After 35min I got a call from the store that they can't deliver. I again called...

My order no 8382461 for pizza was given online and it was given at 7. 00 pm and delivery time was 10. 30 and i received a cal from store at 10. 15 pm saying we won't be able to deliver the pizzas but they need to escalate the order to other outlet near to our location. But the manager sachin gurav in growels mall was very rude to speak and suggested me to complain anywhere i wish against him....