Pizza Hut India Complaints & Reviews

I ordered pizza worth rs. 447 today itself at 1'o clock in the afternoon. Delivery time was 1.30 pm. I received the pizza at 2 pm. I called the pizza hut call centre to file my complaint aginst late delivery and money refund. They said that they will arrange the call from the store only and within 5 mins i will get the call. Its been more than 5 hrs i didn't get any call from their side. That's not done! Kindly refund my amount.
Order no.[protected]
Order type - prepaid

Faulty app deducted money without placing an order on 1st April 2017. Customer care says 11 days for refund then says 21 days more. It's been more than 11 days now and I haven't got my money back. Just to refund my money via online transactions this is more time than postal service. Worst app and customer service ever. I'll never order online from Pizza Hut. Pizza Hut Feedback ID - 59968

Order data Mar 10'17, Order number not generated but money deducted ..

My sincere request to bring some transparency and speed up the process in refunding the public money which is stuck with Your YUM brands due to transaction failure.
I could not understand 21 days of holding period for refund and your company does not provide any tracking ID or status of refund.

Isn't it shameful, People have lots of hope specifically dealing with international brands and expect some quality and streamlined process, and not this kind of lethargic approach.

Requesting to look into this and change the people who do not work, at-least do not bring shame to international brand like Pizzahut.

Statement from bank:
as we have received the valid debit advice for the transaction of Rs.573.60 against M/s.Mvisa-Mvisa on 10 March 2017, the same was debited to your card ending 6211 vide Acquirer Reference Number 74799207069000606517570.

mVISa tracking id:[protected]vH80jN6
MV Id: [protected]

It has been 1 month but no updates from Pizza hut till now

On april 1st pizzahut got charged 624 rupees for online order but pizza hut did not delivery the order.
Pizzahut did not confirm the order and did not send the food.

I need to refund for the order.

I have request the pizzahut to delivery the food but pizza hut deny they have got the order.

Please resolve.
Attaching the screen shot.

Hi
Pizzahut,

I am sanjay my mobile no. Is [protected]
Mail id - [protected]@gmail.com
On 29-mar17 at 7:09 pm i ordered a pizza from pizza hut and payment threw mvisa option. Hdfc payzapp. But no status show in my account order history.
I confirm to your customer care they ask me please make a new order and you amount refund in with in 3 days.
Then i order a new one on same date 29-mar-17 at 7:20 pm.
And payment threw credit card.

My first order refund still not received today is 07-apr-17. Almost 12 days are gone.
And i already mailed you regarding this issue.
My answer is that's your service.
Please refund my amount as soon as possible otherwise i complained to consumer court regarding this.

Regards.
Sanjay kumar
[protected]
[protected]@gmail.com

Hello Sir, I have placed order on pizza hut online. I have placed order and paid once page was routing to order page, server hanged on and order not placed. Payment has deducted from my account with PRN no IUTI[protected]. I have called pizza hut meerut and inchage informed me it is accpted by mistake it will get refund. He has sent mail to pizza hut had office account dept. But he told me that they are doing with so many customers and not refunding usch type of money easily. They are using customer money for their business and when someone complained they didnot repond properly anytime. Customer feel very uncomfortable and some customer fed up and leave the balance. Pizza hut is working with this policy from last 4 years. It was good prior to same. Now a days so many cases are reported against them. You can review their account as well.

To whomsoever it may concern,

Order id[protected]
Order Date- 27 Feb 2017
Ordered Phone number- [protected]
Email id- [protected]@gmail.com
Order item- Magic Pan Box of 4 Veg
Ordered Amount- 330.64 INR

Hello there,

I had ordered a pizza on 27 Feb 2017 from my mobile app. Unfortunately the store was far away from my place and the store called me and said that they wont be able to deliver the pizza in my area but they charged us the amount of 330.64 INR from my debit card. after that they told me that the amount will be refunded within 7-10 business days but i haven't received any of the amount as per today's date. I tried calling Pizza Hut many times but they always made excuses about the companies policy and every time i call they would extend their days for refund but still i haven't received any refund. The store says they have refunded but there is no transaction of refund shown on my bank statement. Today is 2 April 2017 and still there is no sign of refund. So either you refund my money or else i will have to take strict action towards your company. i have wasted my time as well as got mentally tortured by them. So please go through the complain and i hope this should be solved ASAP.
To contact me dail [protected]
[protected]

On 5th March 2017, I ordered a pizza to be delivered to SRM University, Chennai from the Mahindra City branch. The full payment was made through SBI Credit Card. But after some time, I was informed that they do not deliver in that locality so the order was going to be cancelled. I immediately called the delivery person about the refund money and was informed that it will refunded within 10-15 banking days but it still has not been refunded after 26 days.
Please, look into this matter and refund my money ASAP. This kind of things really make a negative impact and affect any future decisions regarding ordering from Pizza Hut again.

I am at Malad Inorbit mall centre having a medium pizza with a chill guava drink !! After serving the first serving there was no one give tissues / change the sauce bottle and even help me for second serving for almost 10 mins and I was waiting for someone to respond. After paying 600 rupees for a single person is this the service we get from this MNC chain. Super Sad 😑

I Dhaval had ordered a pizza online on 22nd March 2017 at around 8.15 pm through PIZZA Hut online but the order didn't go through. I have also received a confirmation email from Pizza Hut that the order didn't go through but the amount of Rs 410 which was debited from PayZapp Account has not yet reversed although its almost 10 days since the incident took place. Please look into the matter at the earliest

I placed an order on the pizza hut online and paid the merchant through net banking, the amount got deducted from my account and order ID was not generated. This happened on 20th Jan 2017(Merchant ref no.HHDF[protected]/BILLDKYUMRESTAURANTS.) and since then i have spoken to multiple pizza hut executives about the issue but they claim that the money was never received by them. I also contacted the my bank through which i made the payment and they have given a written confirmation on the amount being received by Pizza hut.
Pizza hut executives including their floor manager Manoj dont seem to either understand the problem or provide a solution by which all the parties can come to a conclusion. And on asking pizza hut to share a email that they are unable to track my payment they declined and the floor manger kept saying that their customer service doesn't have a dedicated mail id to which i can share the mail received by me from my bank.

Extremely pathetic customer service.

Hi,

I placed an order with Pizza hut on the 8th of March in the Spice Garden outlet, Bangalore, India of Pizza hut. They cancelled my order and told me that it would be refunded.
Its been 20 days but I have not received any refund. Give me my money back else I ll go to Consumer court.
CHeck the attached picture. Fraud company.
Order no. - 7824221
My id is [protected]@gmail.com.

Dear sir,
As per your policy you have to delivered pizza in 30 min. I order pizza on date 26/03/17. 19:10 and your site/store provide me detail of my order to delivered my pizza by 19:47. I was called to the store on 19:48 but still the person was at the store with my pizza. Also when pizza reach to me at 20:05 it is not hot.
I am also not getting free pizza from the store.
Can i file a complaint to consumer court if you are not address my complaint.
Also feel feed back form and reference feed back id is 58950
Pls dont claim policy if you are not able to follow.

I have ordered pizza from your official site for bye one get one free. order id:[protected]
Online, i was selected Exotica and Paneer Vegorama and coupon code PHE01 was applied but in bill only one pizza was mentioned and i got only one pizza. I tried to call on[protected] but number was connected and showed invalid. Do the needful regarding this problem.
reply me as early as possible

I had placed 2 orders on the 19th of February . While one of the payments went through, the other payment did not go through even though the amount was debited from my account . Its been more than a month now and I still don't see a refund in my account . Going through the chain of similar complaints below, I am surprised to note that Pizza Hut has such a disappointing platform and a lack of Customer Service traits . I was reluctant to order from Pizza Hut as I've always ordered from Dominos, and this incident further ensures that I never place an order with Pizza Hut . I shall also ensure that I let all of my acquaintances know of this experience such that they do not have a preference for such an inferior Customer Service and support .

I am looking to get a refund of my amount at the earliest . Shame that I have to follow up for this despite tall claims made by the Pizza Hut Customer Service reps that the refund would be processed at the earliest . This is nothing short of cheating / duping the customers .

Dear sir,

till now I hv not got refund for my complaint against pizza hut free delivery as the official promised me that such incidence will never happen in future and this time full amount i.e. rs.714 will be refunded back within 48 hours... but even after 4 days my amount is not refunded yet... please track my complaint and inform me the status.

feel free to contact me over my phone no. [protected].

please acknowledge the receipt. waiting for ur reply

Hi,
I had ordered pizza on Feb 9 but due to some reasons that order had been canceled by me and the employee of pizza hut had assured me to refund the money.

But that amount isn't refunded by pizza hut store. Please tell me what further I can do. It's been so much time I am waiting for my money to be refunded.

Order No 7655593
Amt :- Rs. 753.30

I had called pizza hut store many times and also emailed at [protected]@pizzahut.com but I got no response.

On 17th March I placed online order of pizza n paid for it...After payment ws deducted from my a/c I receive a msg stating order was not placed so place another order and pay in cash for the new order...I called pizza hut cust care...Aft half an hour I got thru n ws told I wil receive a call from the manager... Till today that is 19th no call was received ...What abt my money which I paid in advance and didn't receive pizza??... Pizza hut feedback form does not work...Its just an eyewash ...The date of ordering column does not take any entry... Overall pizza hut Mumbai has no organisation or management... Total no no

Date of debit amount 23rd November
Mobile No [protected]
Bank UCO Bank
Amt. Rs.846
the pizza was got booked through net banking whereas the transaction failed but the amount got debited from my account and since then I have written number of email requests as well as personally making telephonic requests but I am surprised that such a big famous coy not heeding to any requests and not at all interested in refunding back my pocket money.

I vishwas pathak mob no.[protected] ordered pizza today from Chandra layout Bangalore store in evening at 8:56pm and the expected time of delivery was 9:26pm. the order was actually delivered at 9:53pm. I want this pizza for free. this is 3rd time delay consecutively from this pizza hut in Bnglor. highly dissatisfied with behaviour o[censored]r staff. please solve the problem as ur pizza hut store person is saying" do whatever u want to do". my order amount is 714 and chk no. is 2892