Pizza Hut India Complaints & Reviews

Pizza hut, Silkboard -560068
Order no.[protected]
Komal K

Order was delivered 40 min late and that too they served countryfeast pizza with only 2 basic toppings sweetcorn and capsicum.
And when we asked for manager, they "shabaz khan" the pizza hut employee and his freinds made jokes and said will take another 10 min to replace the pizza. When we refused to wait, he rudely answered then it is all your...

Hi, I placed an online order on 29th Jan 2016 in the name of Priyanka Singal with mobile number [protected]. The store cancelled the order due to the location issue and they told me that the amount will be refunded. It has been 10 days and I have not yet received the refund. I called twice on the toll-free number and each time they told me that it will be refunded in next 2-5 days. I called again today and they said they have done the refund...

I ordered a pizza online. And I didn't even receive a call whether my order was placed successfully or not. And I waited for more than 1hr 30min. I called the customer care almost 10 times. Some people said that is was cancelled. Some said we will deliver it in 5min. And they said u will receive a message that ur order is cancelled. But I didn't even receive a mail or a message. I again called them they said due to technical issues we are...

I placed an order on 12th December 2016.
Order Id: [protected]
Price of the Order: 757.95

For bad weather, Pizza Hut cancelled my order and promised me to refund my money within 11 working days.
I have called the PizzaHut Customer Care several times. But each time they told that it will be delivered in next week.

Its now 2 months now and I did'nt receive my money back. Its very frustrating...

This is to bring in your kind notice that on 03/02/2017, I had placed order from my office to be delivered at my residence by 19:30 hrs . The check for the order amount was Rs. 569/-. The delivery boy delivered the same, but took Rs. 669/- in place of Rs. 569/-. In the evening on returning from my office we called him up on his mobile, he said that it was by mistake he read 569 as 669 and took the money and will return the same after his...

I had paid for pizza hut order on 24/01/2017 via mvisa app twice because of which my money was debited twice from my Hdfc payzapp account & order was not placed on pizza hut site.

So kindly look into it asap and refund the debited amount back.Sending attached images of transaction details.

Transaction id 1: 9HLW0F
Transaction id 2: 9HLVRN

Total amount debited =752.76...

Don't understand why your websites, enable consumers to order pizzas when you can't deliver to that location.
Ordered 2 Medium Pan pizzas on Saturday night and the transaction was successful. Pizza never got delivered, instead got a call from them that thy cant deliver.
Please refund my amount (Rs 573) as soon as possible.
Order number:[protected]...

After remitting money online, before the delivery of pizza, got call from the outlet that they cant deliver pizza in my location and they need to cancel the order. I have requested a refund of my money and asked them to send me proof for cancellation of my order . They didn't do that. After multiple follow up with the outlet, resulting in no solution, I decided to write a complaint in their website. On response, I received an email stating...

I had ordered pizza on 26/12/2016 through pizza hut offical website.
I made payment via my bank account but order not confirmed and money got deducted from my account .,
bank guys told that tranaction is succesful from their end and asked me to contact the customer care of pizza hut.
Transaction number was HUTI[protected]. Please check and revert the money back to my bank account.

I called multiple time...

My name is Bhavan Kamble. I went to pizza hut to pick my orders at Kandivali Mumbai on 20 January 2017, orders were 5926 and 5926 which amounts Rs.1147 and 1787. a total of Rs.2934. But they deducted a amount of Rs.3669 which they later void (Void sale) and gave me the void sale bill. and I again paid the amount of Rs.2934 from my debit card.
The manager told me that the amount of Rs.3669 will credited to your account in 2-3 hours.Now...

Hi,

On 23rd Jan 2017 I ordered some pizza from your online store. The money was deducted however the order was not confirmed.
On contacting the customer care I was told that the money will be refunded but it is yet NOT refunded.

Total amount deducted: Rs 817.50

Mail from pizza hut:
Dear Rahul

Sincere Apologies as we noticed you were trying to place an order which could...

Hi,

I have orders a pizza on Nov 26th 2016 but immediately after order confirmation it got cancelled from your side but amount got deducted from my account. I called to customer support nearly 10 times. I am fed up o calling .Are you not ashamed of doing such ridiculous things, Please close the store if you cant answer properly to the customer. Pizza hut is India's most worst company, I am going to file a complaint within...

I had ordered pizza yesterday at Nigdi branch in Pune but store guys told me that order has not been placed. I made payment via paytm, so i contacted them, they told that tranaction is succesful from their end and asked me to contact the customer care of pizza hut. Transaction number was HPT[protected]. Please check and revert the money back to my wallet.

FYI, I placed order again after sometime, this time by calling the store...

Pizza Hut gateway problem as usual. Location Mira Road branch
20 January 2017 placed an order worth 627.38 from them. Money deducted yet no order placed as per Pizza Hut Customer care. Only informed that transaction. will be reversed. Customer care keeps reverting back to the bank who have no update
Money still not received
Terrible service. Other companies provide nearly immediate refunds....

I have ordered pizza on 26th Jan for my friend and amount paid by Credit card. My order no. is 7576848. At the time of delivery, delivery boy has taken money again. Same was complained to Customer care center by phone and through mail. Customer care rep. told that the phone will come from the Pizzahut shop where we have ordered. As on today we have neither received money nor call from the Pizzahut, Cybergreen, GGN. Delivery is also poor,...

Dear Admin,
I did order one pizza worth rs. 402.90, the amount was deducted from my debit card as i did online payment but i still not get any email or text message regarding my payment. When i asked from call center, the guy told me, no payment has been done...if payment not done then how my card deducted with pizza hut reference code? It seems there is big loophole in online transactions...people using card but not getting for which...

No resolution provided. Now pizza hut asking me the registered phone no. Please take a necessary action against them. I want my phone bill too as I am calling again again for my money refund status.

I have called the pizza hut on this no. [protected] as I got a call from this no. 3 days back. Now these guys are saying we didn't receive anything from your end. There is third party DIL who is taking care of money part. They will...

I wanted to order from Pizza Hut on 28 Dec, 2016 but payment was done and my order was not placed instead it showed page unresponsive while making online transaction. I did my transaction through mVisa option. The amount deducted was 632.63 Rs. with Payment Ref. No. 636313A00008 on 28-Dec, 2016 from my account, named Shubham Nirbhay. I contacted to customer care service and they said the amount will be refunded back within 2-3 weeks but I...

I were ordered four box veg pizza combo on date 1/26/2017 and 08:15 pm by calling pizza hut number 3988 3988. Because of rush i think order will be delivered after one hour but order was dispatched after one hour at 09:16 pm and delivered at 09:40 pm. At the time of order pickup i was asked region for delay from delivery boy he said that i confirm you after calling to the store after he was calling, store boy said that pick up the order and...

I ordered from pizza hut on 21st Dec'16 which was cancelled by the pizza hut store manager as they couldn't deliver to my address after i paid online for my order. I have been informed that my money Rs 482 will be refunded within 21 days, and its 29th Jan' 17 today yet my money isn't refunded. Meanwhile i have called the customer care a number of times, and sent mail to V . Kushwaha he assured me that my money will be refunded within a week...