Jan 27, 2017
Updated by Pankajji Ji Pizza Hut’s much advertising: Don't cook on Wednesdays! - Buy 1 Get 1 FREE turned out to be a Pizza Hut Horror Wednesday.
My online order was placed at 1:38pm on 25/01/2017 for home delivery at 8:30PM. Order no. is[protected] placed on Wednesday.
When the order was not delivered at 8:30 pm. I started calling your customer care no. 39883988
I made several frantic calls to your call centre – every time I was mislead and told that order is out for delivery and will reach in next 7-10 minutes. Twice I was told the server is not working. Twice I was told I would get a call back from the Pizzahut, Shopprix Mall, Vaishali Store but that call back never came.
I had also asked customer care to lodge a complaint against Pizzahut, Shopprix Mall, Vaishali Store for giving such lousy service as I was sitting clueless about delivery of my order.
1) 8:30
2) 8:50
3) 9:10
4) 9:25
5) 9:40
6) 9:45
7) 9:53
8) 10:05
9) 10:15
10) 10: 26
11) 10: 38
12) 10: 44
At 10: 45 the delivery was made. AFTER FULL 2 HOURS AND 15 MINUTES DELIVERY WAS MADE. I again called your call centre and demanded for a full refund for giving such lousy service and making my entire family starve for the pizza. But to no avail.
MY ADVICE TO PIZZA HUT MANAGMENT:
1) Serious action should be taken against all those customer care executives who received my calls and misguided me throughout promising delivery in next 7-10 minutes.
2) Serious action should be taken against Pizza hut, Shopprix Mall, Vaishali Store for maligning & eroding Pizza hut brand value.
3) My order amount (of Rs 512) should be fully refunded.
The outcome is my favorite pizza is no more my favorite and i have grown a hatred with the word 'Pizza Hut' itself.