Pizza Hut India Complaints & Reviews

Jan 30, 2017

Updated by amitpanigrahi91 [Resolved] Pizza Hut India — Cancelled the order without refunding the money

1 Review
Am amitpanigrahi91 on Jan 26, 2017

I placed an order through Pizza Hut online website where they haven't mentioned about any cutoff time but they have deducted the money from my account. The amount is Rs.1518.00.

1. While processing the order the website allowed me to place the order.
2. After placing the order the website took me to the payment gateway where I was asked to make the payment. And I have made the payment of said amount.
3. After making the payment when I was re-directed to pizza hut website, now I am said that "Sorry! Something went wrong while placing your order to the store. Please call[protected]". I have a screenshot as well.
4.Now when I called the customer care, I was been bullied for couple of times and was kept on hold and my call was disconnected couple of times. On 5 try I was able to get one TL named : Chandan on call who said me that he is going to escalate the issue to store manager and I should receive call in next 2-3 minutes from store but haven't got any call.
5. Pizza hut forcibly took my money for no reason and I haven't got any value for money.
6. I wasted my precious time, my money and in return i got mental torture from Pizza HUT. VERY VERY BAD CUSTOMER SERVICE AND IS A FRAUD COMPANY.

Here is the transaction details from Pizza Hut:
Serial Number Transaction Date Transaction Remark CR/DR Amount (INR)
1 27/01/2017 BIL/[protected]/Yum Restaurants India/P Dr. 1, 518.31

Cancelled the order without refunding the money
Complaint marked as Resolved Jan 30, 2017
Still I didn't received my money on my account as I got a call from Pizza hut that your money will be credited within 2 days. Please return my money ASAP.

This is phone no. -- [protected]

Worthless and rude less reply from Pizza hurt managers. They have within their team few conflicts when answering to customers.
Complaint Status
[Jan 27, 2017] Pizza Hut India customer support has been notified about the posted complaint.

Jan 27, 2017

Updated by Pankajji Ji Pizza Hut’s much advertising: Don't cook on Wednesdays! - Buy 1 Get 1 FREE turned out to be a Pizza Hut Horror Wednesday.

My online order was placed at 1:38pm on 25/01/2017 for home delivery at 8:30PM. Order no. is[protected] placed on Wednesday.
When the order was not delivered at 8:30 pm. I started calling your customer care no. 39883988
I made several frantic calls to your call centre – every time I was mislead and told that order is out for delivery and will reach in next 7-10 minutes. Twice I was told the server is not working. Twice I was told I would get a call back from the Pizzahut, Shopprix Mall, Vaishali Store but that call back never came.
I had also asked customer care to lodge a complaint against Pizzahut, Shopprix Mall, Vaishali Store for giving such lousy service as I was sitting clueless about delivery of my order.
1) 8:30
2) 8:50
3) 9:10
4) 9:25
5) 9:40
6) 9:45
7) 9:53
8) 10:05
9) 10:15
10) 10: 26
11) 10: 38
12) 10: 44
At 10: 45 the delivery was made. AFTER FULL 2 HOURS AND 15 MINUTES DELIVERY WAS MADE. I again called your call centre and demanded for a full refund for giving such lousy service and making my entire family starve for the pizza. But to no avail.
MY ADVICE TO PIZZA HUT MANAGMENT:
1) Serious action should be taken against all those customer care executives who received my calls and misguided me throughout promising delivery in next 7-10 minutes.
2) Serious action should be taken against Pizza hut, Shopprix Mall, Vaishali Store for maligning & eroding Pizza hut brand value.
3) My order amount (of Rs 512) should be fully refunded.

Jan 30, 2017

Updated by amitpanigrahi91 This is still in existence. No solution has been provided till now to me.