Pizza Hut India Complaints & Reviews

Hi,

I placed an order on 14th feb from the website for Rs.468.75 and i got an error on the order confirmation page. The amount was taken from my account though. The phone # provided was [protected].

I called the delivery guys and placed an order. Unfortunately my phone fell down and broke. The person asked if i receive any confirmation msg from Pizza hut regarding the order and I couldn't check. I placed the order again by calling the number and for the same pizza i was informed that the price was 500.. The mobile number used for that order is [protected]
Also informed that they couldn't find any order that was placed online with the prev number and hence the amount will be credited back to my account in 2 days... Waited for 4 days and nothing happened yet..

Please check and refund my money back to my account.

Hello Pizza hut,

i wanted to inform you that on friday date (10th feb) ordered Pizza at RS 729 but due to some technical issue it has been cancelled and my balance also deducted to my account . after that again ordered 729 rs pizza it is successfully ordered
i did not get back my amount till today, so kindly try to refund my amount as soon as possible .

My Ordered mobile number is [protected], it is easy for you to track .
My Name is Akshay Panwar
My Email address is [protected]@gmail.com

Hi i called to order a pizza for home delivery . today at about 8 pm on 16/2/17, , i spoke to prashant he was very sarcastic and was laughing when i told him that last time the pizza was cold no proper topping and was late. to which he was very sarcastic. i wanted to speak to a supervisor but he said no one and i have to talk to him only . if this is the way your executives behave then sorry to say you will loose customers, please provide adequate feedback to the said executive.

Hi Pizzahut,

This is in regards to one of my recent experiences at your Pizzahut branch at 4rth floor Westend Mall, Ludhiana last evening, I had ordered two large pizzas for which I was given an Invoice on the name of different person with different contact details and address. When I demanded the staff to give me the bill/invoice on my name they were reluctant and tried convincing me to settle with the wrong invoice. When I demanded sternly they finally agreed to issue a fresh invoice on my name but instead gave me an order memo and that is too adding wrong address of ludhiana where as I gave my business card to them .. this was the end of everything when I asked for complaint or suggestion book he didn't gave me n said we don't keep any complaints or suggestions book ... this is totally frond

My concern is that these people are cheating the customers by releasing invoices on wrong names and helping their kins to get all the benefits/discounts.

pls look into the matter. Here are the pictures of both invoices and order memo.

Thanks
Vishal Walyat
[protected]@gmail.com
[protected]
Store details :- pizza Hut devyani international Ltd (PH)
4th floor, Westend mall
[protected]
Cin : U15135DL1991LC046758
TIN NO : [protected]
STR NO: AABCD5534AST002

I was trying to place an order online on 27th Jan, 2017 of Rs.715.81.The order did not get through but the payment went through. I Had done the payment on the billdesk gateway of pizza hut through Paytm.(Ref #HPT[protected])
I spoke to Paytm, they said payment went through and it was not in their hand and i need to speak with Billdesk.

On speaking with Bill desk, they said the amount has gone through their end and i will need to speak with Pizzahut.

On speaking with Pizzahut, they said the amount will be refunded in 15 days.Its been almost a month now and i haven't received the amount back.
When i call at Pizzahut they transfer to complaint department and they cut the call. Have really got fed up. My worst experience.Will never order again.

Gagan Mittal
Mobile-[protected]

My transaction no is[protected]
Dated 18/01/2017
Amount 510
Pizza order not taken. But money deducted.
Call me back at [protected] and provide me refund status
I have not received any email communication or message back till date.
Please resolve the issue ASAP. I am expecting a call back from you soon.

I don't have any other reference number or details.

Pizaa hut Noida Sector 27 took 2 hrs to deliver a simple 2 medium Pizza order. on continous call the reps kept on saying 10 min and this was done thrice. We had guest and friends for dinner felt ashamed and disgusting . The order was to be delivered by sector 27 noida. Also our door bell rang at 12:00 am by the delivery boy which is the next level of frustration. This is not safe.
Plz check and revert asap else as a customer i have a right to take further actions.
[protected]

I tried to place an order through pizza hut app. I paid Rs.418.15 through paytm.
But the order was unsuccessful. As received the mail from PIZZAhut I changed order to COD and I paid again.

But my money was not reverted back to paytm wallet. From paytm side got response. But pizzahut(BILLDESKnut) doesn't have support mail id to mail. I called customer care I didn't receive proper response.

Below is the...

Hello Pizza hut, I have ordered a online pizza on 22/01/2017 but i did not got anything delivered. Contacted customer care they said it would take 11 working days to refund the amount of rs.614. Still now i haven't received the amount can u please check and do it earliest.

TO TRANSFER
INB Yum Restaurants India Pri YUMRIND Payments HSBI[protected]IGAAQULTV0 TRANSFER TO 614.00

Hi

I have made a transaction of Rs. 3842.63 on 02/02/2017 evning IST and it was displaying as a Successfull transaction from ICICI Bank.
I actually tried with my credit card since its failed couple of times, and got success from Pizza Hut.

Can you please investigate and provide my money back to my account

Bank: ICICI
Date of Transaction 02/02/2017
Reference Number: BIL/[protected]/Yum Rest
aurants India/PIZZAHUT_H
Amount------ 3, 842.63

Thanks
Srini

I ordered a pizza online on 31st January 2017. And I didn't even receive a call whether my order was placed successfully or not. And I waited for more than 1hr 30min. I called the customer care and they told me that the order was not placed. But I didn't even receive a mail or a message. I have been calling pizza hut office in Gurgaon but was unable to speak to the concerned officer as he did not pickup the call. I never expected this from Pizza Hut. Please respond quickly. I paid online 650.13/- . They didn't even promise me of my refund.

Pizza hut, Silkboard -560068
Order no.[protected]
Komal K

Order was delivered 40 min late and that too they served countryfeast pizza with only 2 basic toppings sweetcorn and capsicum.
And when we asked for manager, they "shabaz khan" the pizza hut employee and his freinds made jokes and said will take another 10 min to replace the pizza. When we refused to wait, he rudely answered then it is all your loss. He took that pizza and we denied to wait.. he dint refund.

Hi, I placed an online order on 29th Jan 2016 in the name of Priyanka Singal with mobile number [protected]. The store cancelled the order due to the location issue and they told me that the amount will be refunded. It has been 10 days and I have not yet received the refund. I called twice on the toll-free number and each time they told me that it will be refunded in next 2-5 days. I called again today and they said they have done the refund and I must check with my bank to confirm the same. I have no transaction number or name for any kind of reference in case I need to raise the query with the bank. Kindly resolve this issue and if they have done the refund from their side then atleast provide me with the transaction number, date or something.

I ordered a pizza online. And I didn't even receive a call whether my order was placed successfully or not. And I waited for more than 1hr 30min. I called the customer care almost 10 times. Some people said that is was cancelled. Some said we will deliver it in 5min. And they said u will receive a message that ur order is cancelled. But I didn't even receive a mail or a message. I again called them they said due to technical issues we are not receiving messages. I never expected this from Pizza Hut. Please respond quickly. I paid online 678.46/- . They didn't even promise me of my refund. They were so reckless, careless. I am adding the pictures for my order. Please respond as quickly as possible. I want my refund. My name:- K.V.S.M.SOURISH. My mobile number:- [protected].

I placed an order on 12th December 2016.
Order Id: [protected]
Price of the Order: 757.95

For bad weather, Pizza Hut cancelled my order and promised me to refund my money within 11 working days.
I have called the PizzaHut Customer Care several times. But each time they told that it will be delivered in next week.

Its now 2 months now and I did'nt receive my money back. Its very frustrating and disappointing for me.
Please refund my money as soon as possible.

This is to bring in your kind notice that on 03/02/2017, I had placed order from my office to be delivered at my residence by 19:30 hrs . The check for the order amount was Rs. 569/-. The delivery boy delivered the same, but took Rs. 669/- in place of Rs. 569/-. In the evening on returning from my office we called him up on his mobile, he said that it was by mistake he read 569 as 669 and took the money and will return the same after his shift is over. since he did not turned that day we again gave him the call in the morning, he said will come before the start of his shift to return the money back, but he did not. this is for your information.

Delivered Through: Pizza Hut-Devyani International Ltd. CBD SHAHDRA
STR NO AABCD5534AST002
ORDER NO[protected]
Token no. 62
Order PUNCH TIME: 5:20 pm

THANKING YOU,
Satinder Pal Singh
[protected]

I had paid for pizza hut order on 24/01/2017 via mvisa app twice because of which my money was debited twice from my Hdfc payzapp account & order was not placed on pizza hut site.

So kindly look into it asap and refund the debited amount back.Sending attached images of transaction details.

Transaction id 1: 9HLW0F
Transaction id 2: 9HLVRN

Total amount debited =752.76

Don't understand why your websites, enable consumers to order pizzas when you can't deliver to that location.
Ordered 2 Medium Pan pizzas on Saturday night and the transaction was successful. Pizza never got delivered, instead got a call from them that thy cant deliver.
Please refund my amount (Rs 573) as soon as possible.
Order number:[protected]

After remitting money online, before the delivery of pizza, got call from the outlet that they cant deliver pizza in my location and they need to cancel the order. I have requested a refund of my money and asked them to send me proof for cancellation of my order . They didn't do that. After multiple follow up with the outlet, resulting in no solution, I decided to write a complaint in their website. On response, I received an email stating that they will contact me to resolve my problem. I did complain twice through their website and till date I haven't received any thing from their end.In fact I waited for almost one month. I called them to the number provided and they assured that they will contact the outlet and kept my call on hold. I was kept on hold for more than 10 minutes and after that call got disconnected. I called again and again and they dont even arranged a call back to my number. This kind of behavior i have never seen in any of the outlets. My calls were attended by Likit and Vinod and some random persons. I am urging people to refrain from doing advance payment with pizza hut. Its a very very unethical and bad company to deal with. They dont have any proper system to track your details as well..Very very bad experience.

I had ordered pizza on 26/12/2016 through pizza hut offical website.
I made payment via my bank account but order not confirmed and money got deducted from my account .,
bank guys told that tranaction is succesful from their end and asked me to contact the customer care of pizza hut.
Transaction number was HUTI[protected]. Please check and revert the money back to my bank account.

I called multiple time to customer team but every time getting the same answer, We will call in 5-10 min .
But there is no response from customer team again.