Pizza Hut India Complaints & Reviews

Hello sir/madam,

I have ordered the pizza online on friday 9 dec 2016 1:59 pm, order was failed but payment was deducted form my credit card. When i called to customer care he said to me that he didn't received any order from your side and suggest me that please contact to your bank if your money has been deducted, when i contacted to bank they gave the arn "74332746345634481838250" and said

"dear mr chauhan,...

Dear sir/ madam
I am ashish Kumar from Chandigarh. I have ordered online pizza from pizza hut on 10/12/16 of 686.12 rupees. But order not completed successfully and payment deducted from my paytm wallet. I have called to customer care of pizza hut and they said I have not received any order from my contact no. So pl. Order again and this amount will refunded to your account automatically. And then I have ordered again by my credit...

I had placed an order on 2nd Dec 2016 via pizza hut website and made the payment online. However, I hadn't received any acknowledgement of my order. Later I called up customer care and they said there was no order placed.The amount had been deducted from my bank a/c.
I have send a feedback with ID 50406 but no one got back.
There is no email id or complaint no mentioned in the website. Seems like people are forced to like their...

On 3rd Dec 2016, I had placed an order and paid 512.13rs through SBI debit card. I received an error and the order wasn't pull through. On calling the customer care I was said told that the amount will be refunded in 11 days and I was told to place an order again which I did, Order No :721257.
I haven't received the money back.

Transaction No: #HU[protected]...

Hi,
I just made an online order from Pizza Hut and paid 510.92 through HDFC netbanking. But, once the payment was done, the website read "Order could not be loaded".

I never got a call from Pizza Hut but they deducted the money.

Narration - HHDF[protected] - BilldkYumRestaurants
Cheque/Ref. No.[protected]
Value Date - 12 Dec 2016
Amount - 510.92...

Hi,
I am Preety kaushik( # [protected]/ [protected]@gmail.com) regular customer of your delhi and patna centre .

Feeling very sad to let you know that unexpected things are happening in your Pizza Hut – Patna - Ashiana.and i am relly very unsatisfied with your worker performance and behaviour.

It's not the first time i had bad experience and i decided to complaint bcoz PHD was my favorite but after...

Hii Team,

My order number is[protected]placed on 11/12/2016 22:03:11) & allotted
Delivery time for this order was 11/12/2016 22:34:00.

This order got delivered to me after 1 hour of allotted time (at 11:30 PM) that too after much follow-up.When I received the order the pizza was not even slight warn & it was not eatable.Its taste was even worst as it took much time to be delivered to us.
br...

I ordered my pizza on 10th december, 2016 at night 8pm near norbert church road, kasavanahalli, sarjapur road, bangalore.
Order details:
(buy one get one offer with coupon code :phe01)
Chicken supreme -525/-
Triple chicken feast-525/-
Pepsi-35/-
Total: 672/- (including taxes).
After ordering i didn't receive a call, message and after sometime when i called the provided number in the website...

Order number[protected]
Date:10-12-16
Time:16:12:55
They didn't give three truffle cakes . amount has been already paid.T hey don't deliver it to our area telling that we are far so we had to send my husband to pick.On picking they had already packed and told that everything was inside the bag and handed the parcel. when I checked and called them they are not picking the call ....

We went to pizza hut, jawahal neru street at pondicherry . We ordered pizza & waited fr 1 hour. The peoples came after us had their pizza. pizza hut, pondicherry's staffs are arrogant & never apology for the delay. They gave us pizza after we aksed them. Im From Malaysia & Having Pizza hut outlet too. We are really dissapointed with their services. Please teach them how to treat customer. We pay for pizza & we are not wanting for free pizza.....

Transaction Id[protected]/MVISA Debit . time 6:50 pm 9th Dec 2016
I paid through pockets 'mvisa'. But the payment didn't go through. And the money got debited from my wallet. I tried calling 3988 3988 from my number but that doesn't work too. Furthermore there are no email that I could send my feedback to. There is a option of giving feedback at the site but it gives the message to the store in the respective cities. Please see that...

On 1st December i was made two transactions to order pizza. Both the time the amount has been debited successfully but order was not confirmed.
till the refund has not made. I was called the Pizza hut several times but all the times they used say that the amount will be refunded 2-10days. They are not taking the mater positively and they have not send any official confirmation about my complaints.

order amount: 417.20/-...

It's been 40 days since my the day pizza hut promised (Delhi) to initiate my refund back. But still, hasn't. Due to the problem in internet connectivity, the money got deducted (Rs 568) from the account, but still, the money hasn't been transferred back.

There is no mode of communication from their side. I want my refund back at the earliest from their side.

Does that mean I daily need to remind them to transfer...

It's been 12 days since my the day pizza hut promised (Bangalore) to initiate my refund back. But still, hasn't. Due to the problem in internet connectivity, the money got deducted (Rs 615) from the account, but still, the money hasn't been transferred back.

There is no mode of communication from their side. I want my refund back at the earliest from their side.

Does that mean I daily need to remind them to...

I had ordered on 1nd December 2016 via Pizza hut app. I payed Rs. 968.12 through my SBI Credit Card and the payment was successfully deducted from my bank account but after payment completion i found unsuccessful error message on my website screen and then no order placed for pizza hut. Immediately i contacted SBI Card Customer care but they replied that payment has been done to Pizza hut please contact to Pizza hut. Then I spoke to Pizza...

Forwarded message —
From: [protected]@pizzahut.co.in
Date: sun, nov 27, 2016 at 7:20 pm
Subject: phd: order not confirmed
To: harshil. [protected]@gmail.com

Dear harshil

Sincere apologies as we noticed you were trying to place an order which could not go through.in case your money has been debited, please be assured that it will be refunded back.

Request to please try placing...

I have ordered on 2nd December at 19:42:36 via Paytm. I had 200 in my paytm wallet so i reaming amount is deducted from bank account but after payment completion i found unsuccessful error message on my website screen and then no order placed for pizza hut. I did contact with Paytm customer service but they replied that payment has been done to Pizza hut please contact to Pizza hut....

Order number: 7230210. I placed an order for 2 pizzas, it was 8:49 then. It is 10:02, and i am yet to receive my order. I think i cannot cancel it too, thanks to the amazing policy of pizza hut. They used to be a great service. But my last 2 experiences have been same. I want the strictest action taken against these unprofessional people. They need to be taught a lesson for sure....

Order Reference number : 7208178
Mobile no : [protected]

I had ordered pizza and it dint get delivered. The store is not able to respond if it can be delivered or not. Neither they gave call to the store manager.
This kind of service is ridiculous and definitely makes me to not order anything from pizza hut ever.

Just because, it was a pre paid order, I am not getting my money back.
I want...

Thus is regarding the order that i placed on sunday 20th november, 2016 on pizza hut. The amount of rs 578.40 was deducted from my account but the order was declined.
On calling customer care, i was assured that the amount will be refunded within 8-10 working days and it's already been 12 days. I have called customer care 2-3 times but all i have got is 2-4 days of delay.
Pizza hut must look into the seriousness of this matter...