Pizza Hut India Complaints & Reviews

On 26th november, i placed an order on pizza hut's website and paid via mvisa. The money was deducted from my account promptly, but the order did not go through for reasons i don't know. However, there was no indication on the website, or via text, whether the order was successful or had failed.

After waiting for close to an hour for the order dispatch default time, i contacted pizza hut on[protected] to find out when i...

Hi Team,

I'm Smruti from Hyderabad. I was trying to place an order on 25-Nov-2016 via m.pizzahut.co.in at around 6:30pm.

I reached till payment page and made the payment of Rs. 562.74; however after the payment the page said "try another payment method, order not placed".

Order was indded not got placed as I didnt receive any sms or mail (neither the food ofcourse); however, the above mentioned...

On 26th nov, 16 i booked the pizza for the same deducted, but the order was not booked. I got the mail from your server. Till now after 5 days i have not received my refund. Bank reference no :hf[protected].
Please confirm the status as this way pizza hut is making customer unhappy. On one end we are going digitalization, this way online payment transactions is not saved....

On 30 nov i had ordered pizza using the buy 1 get 1 free offer.I gave my order online and also online payment. At 9.27 i got a message saying the pizza i ordered has been dispatched.There was no sign of that delivery person and he finally came around 10.10pm.The pizza was not hot at all and when i said this to the vendor he told that it wasnt his fault and call the store from where i got the pizza ( he was rude too).Till then he went away...

Hello i placed an order on 26/11/2016 and payed using mvisa.
I called the pizzahut after 15 min they told my order is not placed at all, so i placed an other order for cash on delivery.
plz find the attachment below i have copy of my mvisa transaction and the cash on delivery order.
i called pizza hut no[protected] they where like you have placed any order plz check with my bank
Bank ppl was like with out the...

Hi,

Hi I am Rajendra Sahu from pune.This mail is regarding an incident that happened to me after placing an order request you. that time payment made success but the system cancel the order on 25th sep 2016. but till time i did not got my refund amount arround rupees 500. when i called to customer care they continuously told me within 2-3 working days, you will got your refund amount in your bank account. but still not happen....

Dear team,

This mail is regarding an incident that happened to me after placing an order request you to kindly help me on this

Order number - 7168803

Offer type - buy one get one free
Code - phe01

Today have placed an order through mobile, i have gone through the terms and conditions as well, so in the menu i have got two tabs first pizza and second pizza, have chosed first...

I am a loyal customer to pizza hut, and i like the taste of pizza hut pizzas over dominos or others.
However, i got a shock when i got the first order after moving to my new house in noida. The delivery from sector 110 sector. All 6 members of the family fell sick the very next day. The shock was such that i stopped ordering pizzas online.
I ordered again tonight, and specifically called them about my previous experience. Firstly...

I place the order 23 November 2016 around 9-10 for my pizza delivery. I placed the order online and got the delivery as well on time however i placed the order for 2 veg and 2 non veg pizzas. Veg pizza were good and upto the mark however the non veg pizzas were pathetic, they smell like pizza hut used 1 week old chicken to make pizzas they look terrible and ofcourse i couldn't eat them so i called the centralize number which [protected] and...

I had ordered a medium chicken Italiano along with chicken tikka pizza on 25 Nov 16 at 8:38 pm from Panchkula, HARYANA... despite repeated reminders till 10:15 pm, the pizza was neither delivered nor the manager contacted came to register our complaint... such unproffesionalism is unwarranted and uncouth... may I request an urgent and credible action on the people responsible... Col bedi......

Hi

This is nishtha
I placed an order on 11/15 of 2394 rs. But the order didn't get confirm and the amount already got deducted
And later when contacted customer care i was told that the amount would refunded in a week but haven't received the amount yet

Could you please advice by when will i get the money back bcoz i m trying to reach customer care from long but no reply to that... That's very...

I have recently order pizza on 15-th November (order No:4903) from pizza hut and paid through m-visa as there was a 25% cashback offer and offer is still existing, we get messages even today about offer. If you are not providing cash back why are you showing and misleading. If offer did not exist we could have paid through other means. I have not yet received cash back and any information regarding that. Could we know when it gets credited?...

I Yogesh Agarwal had placed an order for pizza online on 9th Nov 2016(16:26:42) through my Hdfc debit card but my order was not approved from pizzahut and amount was deducted (Rs.573.60) from my account. I had raised complain many time but their executive are making contentious false promises regarding refund.

So please look into this matter & take action regarding this.

Thanks & Regards,
Yogesh Agarwal...

I paid twice through Pockets Mvisa having Reference No.[protected] &[protected] on 20-11-16 for Rs 285.61 each on the Website, but both the times the confirmation didnt go through to Pizza Hut and order was not placed.
I also got an email from them that they shall refund the money if its debited. The amount has been debited but not reversed as yet...

Mr. Virag joshi,
President & ceo
Devyani international limited
India

Dear mr joshi,

On 20th november 2016 i ordered at pizza hut shop no19, 20, 2nd floor, crown interior mall faridabad, with the pos no.137c, order no.[protected], token no-115, name of the guest – pooja, phone no - [protected], order punching time 8:45:57 pm and promised delivery time 9:15:57 pm.

Now here...

Dear team,

I placed an order yesterday (Order no. 8437) and made an online payment via m-visa.
I am getting promotional messages daily from pizza put mentioning about offer of additional 25% discount on payment by m-visa.
However even after i placed the order and made payment via m-visa, no discount was provided for that for m-visa payment.
I need an explanation why i was not provided with the discount...

Hi, i visited pizza hut at m2k rohini delhi on 20 nov 2016
And tried to paid my bill via debit card but the transaction did not complete twice
Third time i paid the amount rs 1216 via cash.
But when i reached home i found that the amout has also been deducted from my accout twice.
My order number is : [protected]
Please refund my amount of rs2432...

Shop details : shop no. 1 to 4, ozone spring survey no. 240/1, wakad, pune

Reference #: 7118169

I had ordered on 19-nov-16. The order was not delivered within committed time frame. When i called the customer care, they said your complaint has been raised and you will get a call within next 5 mins. But they never show up.

Since the order was a prepaid one, the delivery boy cannot give the refund...

Dear sir,

I am a resident of visakhapatnam and on[protected] i have placed an online order of pizza and paid the amount of rs 656.73/- and the banker has confirmed the successful transaction. The issue is - while doing the online transaction (Payment gateway) at the end there was an error occurred where i didn't got the confirmation. Than i called the pizza hut toll free number and placed the order. As per the condition the...

I had ordered Pizza through online dated on 12th November 2016 at 10:17 PM, order number is[protected] & made payment through my credit card. The pizza was not delivered due to non availibility of delivery boy & promised by store (Miyapur, Hyderabad) that money will be refunded. Even while I called to customer care, I have told that refund has been initiated & I supposed to get a confirmation email. Till today neigher I get any sms or any...