Pizza Hut India Complaints & Reviews

I had ordered a medium chicken Italiano along with chicken tikka pizza on 25 Nov 16 at 8:38 pm from Panchkula, HARYANA... despite repeated reminders till 10:15 pm, the pizza was neither delivered nor the manager contacted came to register our complaint... such unproffesionalism is unwarranted and uncouth... may I request an urgent and credible action on the people responsible... Col bedi...

Hi

This is nishtha
I placed an order on 11/15 of 2394 rs. But the order didn't get confirm and the amount already got deducted
And later when contacted customer care i was told that the amount would refunded in a week but haven't received the amount yet

Could you please advice by when will i get the money back bcoz i m trying to reach customer care from long but no reply to that... That's very frustrating

Also pls see below details fyr
Pls see below inserts -

• contact phone number - [protected]
• the phone number you placed the order under - [protected]
• i placed an online order and the store nearest to my delivery location is in ansal plaza sector 23 - so it must be that only
• it was a delivery order
• ordered on nov. 15 around 1:00 pm
• do not remember exactly but it was a bulk order for pizzas
• delivery address - li & fung, plot # 243, tower b, 7th floor

Regards
Nishtha chugh

I have recently order pizza on 15-th November (order No:4903) from pizza hut and paid through m-visa as there was a 25% cashback offer and offer is still existing, we get messages even today about offer. If you are not providing cash back why are you showing and misleading. If offer did not exist we could have paid through other means. I have not yet received cash back and any information regarding that. Could we know when it gets credited?

I Yogesh Agarwal had placed an order for pizza online on 9th Nov 2016(16:26:42) through my Hdfc debit card but my order was not approved from pizzahut and amount was deducted (Rs.573.60) from my account. I had raised complain many time but their executive are making contentious false promises regarding refund.

So please look into this matter & take action regarding this.

Thanks & Regards,
Yogesh Agarwal

I paid twice through Pockets Mvisa having Reference No.[protected] &[protected] on 20-11-16 for Rs 285.61 each on the Website, but both the times the confirmation didnt go through to Pizza Hut and order was not placed.
I also got an email from them that they shall refund the money if its debited. The amount has been debited but not reversed as yet

Mr. Virag joshi,
President & ceo
Devyani international limited
India

Dear mr joshi,

On 20th november 2016 i ordered at pizza hut shop no19, 20, 2nd floor, crown interior mall faridabad, with the pos no.137c, order no.[protected], token no-115, name of the guest – pooja, phone no - [protected], order punching time 8:45:57 pm and promised delivery time 9:15:57 pm.

Now here are the few points that i want to bring in your notice

1) i placed the order to the customer call centre no[protected] at 8:45 pm and got the promised delivery time of 9:15 pm
2) again called up the customer call centre at 9:17 to get the where about of my order.
3) again called up at 9:32 and got the assurance from the call centre that my order will reach in 5 min.
4) finally i got the order at 9:45 but it was cold and wrongly sent to me.
5) at 9:54 i again called up the customer care and this time the executive told me that he will send the fresh hot food to my place in 30 min and will ask the store manager to talk to me.
6) at 10:45 finally waiting to for about an hour i again called up and this time he said please be on line and he will check with the store and after waiting for 10 min my call got disconnected.
7) at 11:05 i called up again and this time also i have explain this executive the whole story and he said please be on line, after waiting for full 25 min there was this floor manager mr sonu chandelle from call centre came online and he told me very bluntly that now as the time is over and the store is already closed he will send my order tomorrow.

Mr. Joshi
My name is pradeep paliwal ([protected]) and i am working as a corporate chef with modi group (Chain of restaurant ego and ego thai).

This is not the first incident of this sort is happening with us but being part of the same industry i can very well understand that in weekend or on public holiday this can happen but my kids were hungry and they slept without having food last night, i can adjust but can’t compromise for kids and this is the reason that i am writing this letter directly to you.
.
Waiting for your reply

Sincerely’
Pradeep paliwal
Corporate chef
Ego group
[protected]

Dear team,

I placed an order yesterday (Order no. 8437) and made an online payment via m-visa.
I am getting promotional messages daily from pizza put mentioning about offer of additional 25% discount on payment by m-visa.
However even after i placed the order and made payment via m-visa, no discount was provided for that for m-visa payment.
I need an explanation why i was not provided with the discount that you are promoting daily via messages to the customer. It is a clear case of cheating with the customer by provided misleading offers and ultimately not fulfilling them at the time of actual order. Else provide me the discount immediately as you mentioned in your promotional offer messages.

Regards,
Ashish agrawal

Hi, i visited pizza hut at m2k rohini delhi on 20 nov 2016
And tried to paid my bill via debit card but the transaction did not complete twice
Third time i paid the amount rs 1216 via cash.
But when i reached home i found that the amout has also been deducted from my accout twice.
My order number is : [protected]
Please refund my amount of rs2432

Shop details : shop no. 1 to 4, ozone spring survey no. 240/1, wakad, pune

Reference #: 7118169

I had ordered on 19-nov-16. The order was not delivered within committed time frame. When i called the customer care, they said your complaint has been raised and you will get a call within next 5 mins. But they never show up.

Since the order was a prepaid one, the delivery boy cannot give the refund in cash. When he called the store manager he did not gave any complaint number.
Now i do not know what should i do further.

Dear sir,

I am a resident of visakhapatnam and on[protected] i have placed an online order of pizza and paid the amount of rs 656.73/- and the banker has confirmed the successful transaction. The issue is - while doing the online transaction (Payment gateway) at the end there was an error occurred where i didn't got the confirmation. Than i called the pizza hut toll free number and placed the order. As per the condition the pizza was supposed to be delivered in half an hours time, but they were dragging to 1 hours time for delivery, so cancelled the order.

Request you to kindly look into the matter and advise the accounts department to refund the amount.

Regards,

Srinivas

I had ordered Pizza through online dated on 12th November 2016 at 10:17 PM, order number is[protected] & made payment through my credit card. The pizza was not delivered due to non availibility of delivery boy & promised by store (Miyapur, Hyderabad) that money will be refunded. Even while I called to customer care, I have told that refund has been initiated & I supposed to get a confirmation email. Till today neigher I get any sms or any email for refund. Twice I logged complain from pizzahut feedback page. Please help me out.

I placed an order online at 17:00 & 17:16 on 17.11.2016 with pizzahut, malvinas nagar, new delhi. Both payments went through from my credit card but there was no registration of the order. On speaking to customer care our order was sent but they demanded payment in cash. We returned the food. I have placed 2 complaints with hdfc. I am hoping that these payments will be reverted.

Pizza hut store - prashant vihar funcity mall, delhi
Order time - 1:45pm 15 nov 2016
Order cancelled by store at - 2:17pm 15 nov 2016

I had ordered some pizzas from pizza hut via online order today.
The pizza usually arrived in 30 minutes or was given free when i had used the same service earlier with my friends.
But today after 30 minutes time (After which pizza is free as per order terms of pizza hut), a person from the store called and said that there is some issue with their oven, so they won't be able to fulfill the same.

This led to my lunch break getting disrupted fully.

Later i had given feedback on the same at pizza hut's website but no one responded. Feedback number :- 48339

Kindly look into this.

I had placed an order on 21st october from pizzahut website. the mode of payment was airtel money wallet. (mobile no. [protected] and email - [protected]@gmail.com)

Money got deducted from airtel money account. however while redirecting back to the website, order didn't place and got no confirmation.

I talk to their customer care executive. she said if order got rejected then you will get your money back in 10 working days. next time when i called pizza hut regarding the status of the refund, he said that there is no pre-paid order placed.

I talked to the airtel money customer care also regarding the issue. the transaction was successful from their end.

There is no pizza hut customer complaint email id also where i can drop my issues or dissatisfaction. every time had to call and waste my 15-20 mins.

Transaction id i got from airtel money[protected].

Customer care is really pathetic. every time i call i get different responses from different people.

Hello

I placed an order online on 5-Nov-16 but the transaction failed midway after debiting the amount from my bank account. I called the pizza hut home delivery number and I was told that the amount will be credited back in 3 days time. The order number is[protected]. Its been 10 days since then but the refund is yet to be processed. Please can you process the refund at the earliest.

Thanks

I was ordering pizza online by pizza hut indian android mobile app. While paying bank has approved my payment but i got the message transaction was unsuccessful. I have tried calling you so many times on your indian complaint support no. but din't get any response. The bank reference no. Is "[protected]" of 353.99 indian rupees. I have confirmed with bank also that the transaction was approved. Please help me regarding this.

Mananjay kumar
Contact no:+91 [protected]
Mail id- [protected]@gmail.com

I (mayuresh varute) ordered a meal pizza @11:30 pm on 12th november. I didn't receive the order but the order amount got deducted from my account.
I called the pizza hut staff and they assured me that money will be refunded and that their mamager will call me in this regard. But i didn't receive any call or message from them.When i tried to call the provided pizza hut contact numbers, none of them got connected, rather asked me to check the numbers.
This is an urgent request to be processed. Kindly process it asap.Looking forward to your response.

Due to this on going currency issue... We understand that everyone is facing but difficulties but last night i.e, on 12/11/2016 I went to your store located in GHAZIABAD VAISHALI, SHOPPRIX MALL, I found that nor he was taking taking card payment nor other mode of payment & On a lighter note when we were joking with the guy one supposed to be senior refrd by the name of "DHARAM" (guess it to be wrong info provided to us) but confirmed by the fellow person only by addressing himself as "RAWAT" pointed out the finger to my Father in an absurdly way and the tone was not right either..

My father being an RESPECTED "PUBLIC SERVANT" holding a A-CLASS DESINGNATED post of CENTRE IN A WELL REPUTED "COURTS OF DELHI" felt it like an insult to his post and along with that the same fellow disgraced my mother WHO ALSO HOLDING WELL REPUTED POST IN DELHI GOVERNMENT ORGANISATION

I being a DELHI HIGH COURT LAWYER took it as an insult to our prestigious posts which was useless in front of your Employees

I would have taken steps myself by calling the area SHO as being of such high post my father is permitted to hold such kind of acts but we acted in a societal welfare way n walked out of the store as that fellow RAWAT was poking us and giving us warning to beat us out of the store late in the hour

I have heard this kind of behaviour thrice now with the same store and I think its high time to replace such staff which are disgraceful to your esteemed organisation and I hope STRICT ACTION WILL BE TAKEN against the same & if not then I would be left with only my last choice to file an FIR against the same fellow person

I believe in your system that is way I am writing to you first.

thankyou!

I have ordered as per below mentioned order confirmation but the order was received without garlic bread.Moreover, I have ordered for different flavors along with corn but the delivery was made for 12 corn flavors & 4 other flavors.
Further when we ask for garlic bread then the person replies that he will delivered it again but later on he is not answering over phone.

However, i also want to add that you guys not answer over phone if i have already paid the amount online.I do not understand your objective whether it is to receive payment or customer satisfaction.

Due to the poor services, i have decided to avoid order from pizza hut in future.

Hi my name is Shine Batra, I very regular coustmr at ur Pizza Hut near BMC chock next to MBD mall Jalandhar..I order pizza twice a month .. As like earlier I had pizza orderd today around 16:06 ( 11/11/16 ) at Ma show room ( Batra mobile zone ) and we wouldn't knw that u guys not carry swaps machine on delivery nd I has 500 note which not working in nowadays so I said I ll come to ur Pizza Hut to pay money by debit card ...4:30 I received a call from ur pizza store for the payment I said I ll come around 19:00 to pay u and I also have more orders for pizza.. The manager was very rude to me they said u hve to b here with in 15 mins nd start yelling at me ..and said bad words ...etc. I said that is not na fault cos of hard cash which I'm carrying..ur delivery guy denied to keep Ma hard cash ... Around 18:50 I went to the Pizza Hut I met the Pizza Hut manager he start being rude to me I said relaxe bro I'm ur daily coustmer he said I don't care nd with is finger he is start point out me that I have complains again u.. I said what r u talking abt mite ...after I ordered two more pizza nd I was looking for discount ..again I said give me discount bro he start arguing again I said no problem Ma friend .. Nd I left from ur Pizza Hut .. The reason is why I'm completing agains him cos he doesn't know how speak English .. How to behave with coustmr... Nd his body language ... That's it ...