Pizza Hut India Complaints & Reviews

I placed an order on 1st july in pune, hinjewadi store. Order was placed online so i paid in advance using my credit card.. First of all order came very late almost 1 hr 30 mins and then it was incomplete order delivery... When i asked the delivery boy for rest of the items he said he is getting it in 2 mins its in his bike but 1 hr passed he did not come back and then i called the store they said we forgot so we will refund your amount......

Asendas tech park Pizza hut - chk 4747 dt:21-09-16 time 5.34 pm. to deiver by 6.05. order no:[protected]. Bill amt : Rs.408/-
Feedback id is 44313 ( complaint lodged )

Called customer care to track order - that time it was already 11 mins delay.
When the delivery boy reached it was 18 mins delay. I called the customer care for refund, only put on hold.. told conference with store incharge, then no response....

Hello team,

Today my daughter was very hungry and so decided to order from Pizza Hut online for a Cheesy Garlic Bread with Hot wings at 18:47 hrs.. The app gave an error that there was something which went wrong and the order did not go through. Next thing i could relate to was that it was the second time I had such a bad experience. Last time we had ordered from my husbands phone and thinking the order did not go through...

I had an E-Gift Card of Value 300 INR. On 27th August I been to BTM Layout Pizza Hut Restaurant and I presented my card and they took my card number and said placed order then they said the card is out of balance and charged me with 300 Rs in Cash. Later when I contacted your Facebook page I got to know it was redeemed at same date as below response from your Facebook team.

Dear Sir, your Gift card[protected]****, activated...

I had placed order for pizza online at new delhi khel gaon marg outlet after placing order online on[protected] for Rs 508.37 Payment through Paytm wallet of Rs508.37 was sent/made by me to you online i.e BILLDESKnut order#GPT[protected] at 20:37. The said payment was successful but inspite of receiving said payment afterwards on screen order failed was shown.
After receiving said payment my said order should have been confirmed & bill...

Hi PizzaHut,

Instance from today.

My order no. is[protected]placed on 16/09/2016 17:09:19)
Delivery time is 16/09/2016 17:40:00 approximately

But Delivered at 18:40.

We thought of ordering for Hot Pizzas but got Cold ones.

And Cold pizza's are really bad to taste and dropped all to the Dust bin.

Wasted!!!

Felt completely...

I had ordered Pizza online from Pizza hut Rohtak on August 6, 2016. They cancelled my order due to some reasons and assured that I will get my money refund to account within 2-7 working days. Even after one month and so many follow ups at customer care, My money has not been refunded. Every time I call Pizza Hut customer care, They just reply that we are in process of refunding money....

On 12/09/2016, i visited Pizza Hut with my spouse and friends to celebrate my birthday party at your Metro Walk outlet in Rohini, Delhi - 110085.
The moment I stepped in at the outlet I found a closed tag though it was just 10:10 PM. I walked to the cash counter to enquire about the timings and before I could say anything, the cashier stated bluntly that only their outlet gets closed at 10:00 PM daily. So, I requested to speak with...

My order no. Is[protected]Placed on 14/09/2016 12:38:10) which is of 8 x pairs @ 199* each =3184+83.58 (Taxes)=3267.58

But have got delivery of 1 [protected]@199 each=398+59.70=482

And on speaking to store they claimed they received order for 1 pair only

Due to which i have to again place an order on phone for remaining 7 pairs which cost me 2786+417 (Vat)+167 (Service tax)=3371

O in...

Hi,

I placed an order with pizza hut, aliganj, lucknow on 4th sept at around 8pm india time and immediately an amount of rs, 845 got debited from my paytm account. I then noticed the order has been unsuccessful so i placed the order again and yet again rs.845 got debited from my paytm account for the 2nd time.

After few minutes, i received a call from pizza hut guys saying that they cannot deliver the order,...

I made transaction to purchase some pizza from pizzahut on the 10th of september via paytm the amount got deducted immediately but the site which said click on the link after payment kept saying payment is not recieved, so then i had to make another payment via paytm and that worked, i expected paytmto refund the amount, but they wrote to me that pizzahut has confirmed they recieved the amount. So i feel its pizza hut s responsibility to...

Please check refund status for payment reference number - gsbi[protected]igocrqlgj1 & gsbi[protected]igocrqkai4. Please confirm refund status. As i dont get the order. But the amount deducted. Oreder date was 12th september. Nagpur abhyankar nagar branch. Still amount not received in my account. Do it earliest. My order was 1- corn veggi magic solo. 2- garlic bread stick. Total amount was rs. 170.65. And i have done transaction twice and the...

We went to pizza hut lucknow for dinner today (12/9/16) and had a very bad experience. The restaurant was extremely filthy and not at all maintained. To my surprise even the kitchen was very unclean. Nobody paid attention to wipe the tables. There were insects all around the place. Also, falling over the table. Imagine eating at such a place!!! We thought we would have a nice dinner for a special occasion but it was all ruined and ultimately...

Order no[protected] dated 13/09/16 wrong order placed no one bothered. Keep calling 39883988. Thank you Pizza Hut. Never Again.

Capt Mohit Vats
[protected]...

I made two transaction to purchase some pizza from Pizzahut on the 31 of august via payzapp, the amount got deducted immediately but the site which said click on the link after payment kept saying payment is not recieved, So then I had to make another payment via paytm and that worked, I expected payzapp to refund the amount, but they wrote to me that pizzahut has confirmed they recieved the amount . So i feel its pizza hut s responsibility...

In the world of technology it was thoroughly disappointing to see what happened to me and definitely i am not the only one exposed to such an experience. The first step of booking a pizza is to fill in the address and i could not go any further than that because your site qas not able to take my location so whivh means no address no pizza. Really living in NCR and not able to locate my locality is a shame.Hope you people fix this. of you...

Ref Chk 7164 Sep10'16
The pizza delivery was ordered @ 09:05P Gst5

the delivery was effected at 10.30 pm byBhavesh Dalvi.
Message recd at 21:14 your piping hot pizza are on the way... when recd the quality esp chicken was substandard, no extra taste-makers were provided

Recd at 10.30 pm . after followup in between recd uncertain replies.

you are a multi national company and this...

I made a transaction to place my order at Pizzahut on the 9th September, 2015 around 6:15pm via debit card, the amount got deducted immediately but the site which said click on the link after payment kept saying payment is not recieved, So then I had to make another payment via paytm and that worked, I expected induslnd to refund the amount, but they wrote to me that pizzahut has confirmed they recieved the amount . So i feel its pizza hut...

I ordered two Veg Pizza on 04-Sep-2016 online and paid via credit card amount of INR 471.64, the pizza were suppose to be delivered in 30 minutes, however its took over 50mins to get the pizza delivered, when the person name- Prashant finally arrived on inquiring about the delay he is didn’t reply and was rude didn't even care. When asked for the store manager number as advise by pizza hut customer care he didn't have it, when i refuse...

After a very unsatisfactory experience the previous time, i ventured again to take the risk of ordering from pizza hut, shillong. Whereas my previous experiences with pizza hut in different cities have been much better, this outlet puts the basic premise of service to shame. I ordered a veg pizza, potato poppers, cheese garlic bread and two cheese garlic dips. I should mention here that i always order dips with my garlic bread and potato...