Pizza Hut India Complaints & Reviews

There is a fake Pizza Hut store at Manipal University Jaipur, Rajasthan that is run by 3-4 people who wear the Pizza Hut store uniforms and all what you can find in a standard Pizza Hut. But the quality and the taste as well as the service is no where closer to that of a standard store. I would like to request the concerned department to please investigate further. Position on Google maps 26.841417, 75.562971
Thanks

Order Number: 6816720
Email: [protected]@gmail.com
Order Made on: 5th October, 2016 - 11:21PM

This order was Made online through https://online.pizzahut.co.in/ and the Pizza reached to my place at about 1hr. 30mins. late.
I requested a refund of Payment Made online.
The store Manager Ensured me that he has initiated the refund and it will reach me withing 21 working Days.
However, I did not receive any confirmation SMS or E-Mail from Pizza Hut Stating that the Refund is initiated.
Also Its been 21 working Days now and yet I have not received any Refund from Pizza Hut.
On Calling the customer care, they simply transfer my call to the Store Manager of Pizza Hut Wakad, Pune who replies that he has forwarded the request but has no idea when the refund will be completed.

I am raising this complaint after last two experiences. Last time i got with all topping gone on one side, i could see only bread with bad shape. N today after calling customer after an 1 1/2 hour later, they sent pizza to me which is cold and i returned it back. I paid money in advance both times. I didnt get any call from the store y it is delayed and this time i didnt get any call after complaint to customer care.

This is the second time i got cold pizza from the same store.
I dont want to loose my money again and again on this.

I am expecting atleast an action on this store after this complaint.

Thanks,
Siva.

Ordered a pizza on 29th oct around noon through their website. Did my payment through mvisa mode. Now, the said amount got deducted from my account but the order was not confirmed from pizza hut. I also got an email from the company stating that their was some problem with the server and hence the transaction will be reversed.

I have even placed a feedback based complaint, but no one has contacted me from the company yet.

Feedback id: 47037.
I have been ordering pizzas from pizza hut from a long time. I am a satisfied customer who has always been vocal about the quality of pizza hut & advocated the same to my friends, specially the ones who order from dominos. On the ocassion of bhai dwuj, i ordered pizzas from nicco park pizza hut outlet & was bewildered with the chicken topping they gave. One measly piece on every slice which angered me to the hilt. This is so not the quality i have come to expect from you. I'll concede that this is the first time i ordered from nicco park outlet since the city centre one was closed for renovation, but still this is unacceptable & i demand compensation.
I feared the worst when they delivered pizza within 20 mins of mne placing the order & my worst fears came true when i saw the measly amount of chicken the had added.
Also it is literally a pain to order from their app or website. Fro the life of me i could not get any nearby outlets and even failed to get a time slot for delivery, thus failing to place an order asfter trying for 2-3 hours.

Dear sir/madam, this is to bring to your notice that i sachin maheshwari, resident of vaishali nagar, jaipur went to pizza hut branch of crystal palm c-scheme, jaipur on monday 31/10/16 around 10:30pm. well the staff did not greet us well and did not attend us for initial 20 mins, and in between when one amongst us got the take away order from mc donald's which was not even opened, but for that the staff started behaving rudely and took the menu kept on our table and we were told that our order cannot be placed and were asked to leave the place by mr. deepak which was very humiliating and embarrassing in front of other people sitting there. well i would make a request to please recruit some well educated and trained staff so that the same situation doesn't arise with somebody else. so at last i would request you to take some serious action against the staff member of pizza hut, crystal palm, c-scheme, jaipur (mr. deepak).

Regards,
Sachin maheshwari.
Vaishali nagar, jaipur.
[protected]@hotmail.co. uk

Dear Customer

Thank you for writing to HDFC PayZapp Team.

Apologies for the inconvenience caused to you.

As per your query, We would like to inform that payment of Rs.663/- done on 31-Oct-2016 towards mVisa: PIZZAHUT shows as successful from our end, we kindly request you to get in touch with the merchant with the below mentioned details.

Merchant Reference Number :MVISA[protected]UM5Xr7
RRN Number :[protected]
Order ID :[protected]hP17mX0
Card Number : 5242 xxxx xxxx 2082

In case of any further queries, please feel free to email us at [protected]@payzapp.in or call us on[protected]Toll Free) for more details.

Thanks & Regards,
Kavya
HDFC Bank PayZapp Team

-----Original Message-----
From: "akash m"
Sent: Monday, October 31, 2016 1:05pm
To: [protected]@billdesk.com, [protected]@payzapp.in
Subject: Account has been debited but order is not placed

Hi billpay,

We know you are doing well, but i have ordered pizzas from pizza hut using payzapp application from HDFC bank but payment is successful but order is not placed. please help us in this inconvenience.

order details are :

sale at mvisa: PIZZAHUT
card: 524254********82 ; MV
id: [protected]
transfer amount : 663.00
transaction status : success
type : withdrawal
txID :[protected]hP17mX0
billed : yes
on : 31 oct mon 16 12:23 pm

thanks and regards
Akash M

Hi,
Yesterday i placed an order @9.26 pm ist and payment also done during online order.. As per their receipt i should received the order @9.56 pm but these guys don’t know why a customer place an order for pizza. Its very upset and frustrate this behaviour from pizza hut hyderabad. I called more than 10 times to all their executives and all are telling different story.
My request is please read below :

1. If its a festival day like diwali why you guys receiving online order. You can cancel the order : but you didnt do that.
2. If you receiving order and found some problem with you executives you can call to me and cancel that order but that also you didnt do.
3. Why you are telling lies to customer if you cant deliver the order and wasting my time from 9.56 pm to 11.30 pm who will pay for that.??
4. We are waiting for the pizza upto 11.30 pm if you cant deliver what a customer will feel. And at that time all store and hotels is stopped. Did you guys think once.??

So from the above i can sure your service is very very poor. And please dont do with other customers. And strict action should be required. So that no other customer will face the same.

Here are the details of mine.
My name is sunil barik
Order no :6981166
Store details : jayabharthi's kalpana survey no.44/1, 50, 51, mumbai road, hyderabad
Store no +[protected]

Thanks
Sunil

Very rude delivery guy i will not order evr again and i will recommend not to order from this outlet in particular. he said his name is Gurpreet Singh and said " do whatever you want and complain anywhere you want" and he was bragging about how he is well connected within the co. and he "can get away with this kind of [censored]" . he also seemed to be under influence of some intoxicant. I feel he may harm my family as he knows my address.

Hi,

I paid through payzapp on pizza hut website for an order. The amount was deducted from my account, however, order didn't go through and an error of transaction failed was shown after some time.

I contacted my bank (Hdfc) and they said that transaction was successful from their side and i should contact pizza hut for refund.
They gave me the following details

Merchant reference number : mvisa[protected]yrhz01
Rrn number :[protected]
Order id :[protected]sa42ik6

Payment has been deducted twice and every time they are saying that order is not complete and you have to place a new order request . When contacted the customer care they are saying that within 10 working days refund will be done..Moreover there Team Leader disconnects the calls as he doesn't have any solution.The 1st transaction was done on 24th Oct'16 which was deducted from my account and haven't received any revert from them, when contacted my partner bank they said that merchant has already claimed the amount.. Now today also the transaction was made and i didn't received the product

Hi PizzaHut Team,

I orederd Pizza from your Karapakkam branch in Chennai from website on 25th Sepetember 2016 but to some issue the order was completed successfully though the money was debited from my account.

I have already raised this issue on your feedback portal couple of weeks back with ref ID: 45940 but still no action has been taken.

Can you please check the issue at your end and process the refund.

Details of the Bank Transaction:
mvisa Ref: 626919A00036
Transaction Ref:[protected]

Regards,
Smit

Hi,
I had ordered a Pizza on 21st October 2016 Via TATA SBI credit card online with the JP nagar store. My money Rs 2090.68 got deducted from my account but I did not get the order Id or any details(SMS or mail). when I contacted bank customer care team they said contact pizza hut customer care, Pizza hut team says no order is placed and contact bank only and pizza Hut not ready to place any complain. I called so may time but no response and no idea where is my money. Bank mentioned they pizza hut (Yum restaurant already claim the money) and so transaction was authorized. How come you people claim the money without order id and amount matching? Kindly refund the money.

I have ordered for the cheesy pizza on[protected] and they suggested me their new pizza Paneer Delight by saying that this pizza is the best if you need like cheesy pizza and after 50 minutes I got the pizza where I can barely see cheese in it and then when I asked them for replacement they said that they did raise my complaint for the replacement and I will get my pizza in next 30 minutes but I didn't get anything from their side even i called them 5-6 times including Sector 15 Pizza Hut store but they refused me for the replacement ..I don't know why these kind of jerks are working in this line where you can't argue with the customer regarding quality issues..I just want you to take some action to these people. Atleast the other person won't deal with the same thing. Poor service of Sector 15 Pizza Hut Chandigarh

Quality issues

I ordered pizza on 14-oct-16, at 8:30 pm. I paid through online (Mvisa) and amount got deducted from account, but not received any order id or order items. I am chasing this pizza hut for refund of my amount but no proper response and still i have not received my amount. Below are my transaction details.
Merchant reference number : mvisa[protected]dw10kk
Rrn number :[protected]
Acquiring reference number : 74799206288000357861653
Order description :[protected]lp96ge7

I booked a pizza by reference id 6730194 dated[protected]. They deducted rs. 478.77 from debit card but pizza not delivered by their technical reason. I requested many times since order cancelled by them. Still did not reverted my payment and i followed a lot. It is very hectic and sorrowful service from your account section. Hope for exact conclusion as soon as possible.

This is to bring to your kind notice that I have tried twice to book my order online for pizza on 07 October 2016, and both the time transaction failed due to some server issue at yours whose screen shot is attached for your kind reference. However, my account was debited twice by amount Rs. 816.00 & Rs. 977.87 respectively, as shown in the attached bank statement of mine.
Since then 12 days have been passed and I did not received any reversal credit into my account. As per your representative on call, amount is supposed to be reversed within a week.
Please look into the matter and do the needful on an urgent basis.
Regards,
Mustafizur Rahman
Mob: 91-[protected]

I have ordered pizza from pizza hut andheri store, after placing order online through website, they denied to place order at my location saying that they will not deliver to my area powai. I contacted to store manger and team leader to process my refund, on mail they have processed refund by saying that amount will be credited in 11 days, now its more than month but still i have not received money. I have tried and request them to process money refund but there is no response. I have paid through credit card of amount 568.80rs on 17th september 2016. Please do need full with penalty.

Dear Sir,

we had ordered two pizza on the name of sanjeev kumar maurya at the time 13:30 today . our phone number is [protected] . we had paid online by credit card but after 1 hour your customer care said it was a dispute in payment method . are you serious? you could tell us before and I already paid for it... I had ordered this first time in my life and I believe this was also my last.

have a nice day.

very very poor service.. please learn something from dominos

Order pizza offer buy 1 and get 1 free, placed order at 11:30 am and was confirmed that pizza will be delivered by 12:00 pm,

when called in response was that the manager will call us back.
called at 12:45 pm and the reason given was on buy 1 and get 1 free rush was unable to delivere on time, if you cannot deliver on time do not take the order

you have to send us a pizza ! and do not charge for it.

Date of Incident-22/10/2016, Neelambika 40447000