Pizza Hut India Complaints & Reviews

On 12/09/2016, i visited Pizza Hut with my spouse and friends to celebrate my birthday party at your Metro Walk outlet in Rohini, Delhi - 110085.
The moment I stepped in at the outlet I found a closed tag though it was just 10:10 PM. I walked to the cash counter to enquire about the timings and before I could say anything, the cashier stated bluntly that only their outlet gets closed at 10:00 PM daily. So, I requested to speak with the manager because as far as I was aware of the timings and checked on internet that all Pizza Hut outlets gets closed at 11:00 PM daily.
After waiting for 10 minutes, the manager arrived and instead of giving explanation of the outlet timings, he entered into an argument with me and my husband.
All we were requesting to explain about the time of outlet and the notice of the same but manager refused to listen our grievance and kept on speaking abruptly with us like "I am the daddy of this outlet, I am Pizza Hut and only I make decisions of the time". They did not even have anything that shows about the outlets timing.
At the end, we had to leave as my birthday was already ruined by the staff of that outlet. After this I ended up calling Customer care Number and locked a complaint for this incidence and headed to your Sector 3 Rohini outlet. I must admit that I am so much impressed with Sector 3 outlet. The Hospitality offered by the staff was really courteous and appreciable.
Since, I am a resident of Rohini and this outlet is near to my place so one more thing that I want to highlight here that this is the third instance i experienced at the same outlet as every time they make different excuses to close the outlet early.
I have a travelling job and I visit your outlets in India and in abroad. I would say that You are renowned restaurant food chain and simply do not lose your goodwill with the ill-mannered staff, who do not even care about their job and your name.

Requesting you to please take some serious and strict action against the manager of Metro Walk outlet in Rohini, Delhi - 110085.

I am very unhappy and disappointed with the behavioural issue of the outlet's manager and appreciate your prompt attention to this serious matter we've been facing for quite a long time.

My order no. Is[protected]Placed on 14/09/2016 12:38:10) which is of 8 x pairs @ 199* each =3184+83.58 (Taxes)=3267.58

But have got delivery of 1 [protected]@199 each=398+59.70=482

And on speaking to store they claimed they received order for 1 pair only

Due to which i have to again place an order on phone for remaining 7 pairs which cost me 2786+417 (Vat)+167 (Service tax)=3371

O in totality have to pay unnecessary vat of 417 due to communication gap between online order and store order.

Which they have to refund to me plus they have to pay for embarrassment i face due to delay in rest of pizza while my guest is waiting.

Hi,

I placed an order with pizza hut, aliganj, lucknow on 4th sept at around 8pm india time and immediately an amount of rs, 845 got debited from my paytm account. I then noticed the order has been unsuccessful so i placed the order again and yet again rs.845 got debited from my paytm account for the 2nd time.

After few minutes, i received a call from pizza hut guys saying that they cannot deliver the order, not sure why, if the system has accepted the order for delivery in a given pin code and the same center has delivered to out home earlier too!

It is 10 days now, and so far both the debits have not been reversed.
Can i kindly ask pizza hut to take this seriously - 1. Why there is no intimation and amount not reversed even after 10 days?
2. How can your centers deny delivery?

I ordered this on my dad's birthday and after all this drama ultimately ordered from domino's, who never create this scene in our area.

I am in london currently, if you wish to call me, please call at +[protected] or email me on [protected]@gmail.com.

Regards, rashmi

I made transaction to purchase some pizza from pizzahut on the 10th of september via paytm the amount got deducted immediately but the site which said click on the link after payment kept saying payment is not recieved, so then i had to make another payment via paytm and that worked, i expected paytmto refund the amount, but they wrote to me that pizzahut has confirmed they recieved the amount. So i feel its pizza hut s responsibility to refund the incomplete transaction. Below is the details provided to me by paytm
Amount : inr 552.12/-
Mrn codes below

Paid for orderbilldesknut order #gpt[protected]
Paytm cash txn id [protected]-09-10 00:01:38 pm

Please check refund status for payment reference number - gsbi[protected]igocrqlgj1 & gsbi[protected]igocrqkai4. Please confirm refund status. As i dont get the order. But the amount deducted. Oreder date was 12th september. Nagpur abhyankar nagar branch. Still amount not received in my account. Do it earliest. My order was 1- corn veggi magic solo. 2- garlic bread stick. Total amount was rs. 170.65. And i have done transaction twice and the reference number given above.

We went to pizza hut lucknow for dinner today (12/9/16) and had a very bad experience. The restaurant was extremely filthy and not at all maintained. To my surprise even the kitchen was very unclean. Nobody paid attention to wipe the tables. There were insects all around the place. Also, falling over the table. Imagine eating at such a place!!! We thought we would have a nice dinner for a special occasion but it was all ruined and ultimately spoiled everything.

Order no[protected] dated 13/09/16 wrong order placed no one bothered. Keep calling 39883988. Thank you Pizza Hut. Never Again.

Capt Mohit Vats
[protected]

I made two transaction to purchase some pizza from Pizzahut on the 31 of august via payzapp, the amount got deducted immediately but the site which said click on the link after payment kept saying payment is not recieved, So then I had to make another payment via paytm and that worked, I expected payzapp to refund the amount, but they wrote to me that pizzahut has confirmed they recieved the amount . So i feel its pizza hut s responsibility...

In the world of technology it was thoroughly disappointing to see what happened to me and definitely i am not the only one exposed to such an experience. The first step of booking a pizza is to fill in the address and i could not go any further than that because your site qas not able to take my location so whivh means no address no pizza. Really living in NCR and not able to locate my locality is a shame.Hope you people fix this. of you would like to check what i mean just type city as noida and locality as sector 71 and surely you won't find it.

Ref Chk 7164 Sep10'16
The pizza delivery was ordered @ 09:05P Gst5

the delivery was effected at 10.30 pm byBhavesh Dalvi.
Message recd at 21:14 your piping hot pizza are on the way... when recd the quality esp chicken was substandard, no extra taste-makers were provided

Recd at 10.30 pm . after followup in between recd uncertain replies.

you are a multi national company and this kind of slipshod and disgusting service, its a shame. I will always prefer Dominoes over you .

I made a transaction to place my order at Pizzahut on the 9th September, 2015 around 6:15pm via debit card, the amount got deducted immediately but the site which said click on the link after payment kept saying payment is not recieved, So then I had to make another payment via paytm and that worked, I expected induslnd to refund the amount, but they wrote to me that pizzahut has confirmed they recieved the amount . So i feel its pizza hut s responsibility to refund the incomplete transaction . Below is the details provided to me by payzapp
Amount : INR 1045.6/-

I ordered two Veg Pizza on 04-Sep-2016 online and paid via credit card amount of INR 471.64, the pizza were suppose to be delivered in 30 minutes, however its took over 50mins to get the pizza delivered, when the person name- Prashant finally arrived on inquiring about the delay he is didn’t reply and was rude didn't even care. When asked for the store manager number as advise by pizza hut customer care he didn't have it, when i refuse to take delivery without the store manager number he just went away, this kind of behavior is not acceptable, i am a customer paying for the services not like it been offered free by pizza hut.

When I called up customer care for the same there was a assurance given that I will get call back from store manager in 5mins its been like 3days still waiting finally raised a feedback complaint on the website same day got a reply
“Thank you for your feedback. We will get back to you shortly. Your feedback ID is 43299.
Thanks,
Team Pizza Hut”
That it, now today when I called up customer care I was informed that only INR 300 will be refunded as per policy, why should I suffer a loss the when pizza hut is not able to deliver on the assurance of delivery in the time which they themselves have set.

Best Regards,
Saurabh Mhatre
[protected]

After a very unsatisfactory experience the previous time, i ventured again to take the risk of ordering from pizza hut, shillong. Whereas my previous experiences with pizza hut in different cities have been much better, this outlet puts the basic premise of service to shame. I ordered a veg pizza, potato poppers, cheese garlic bread and two cheese garlic dips. I should mention here that i always order dips with my garlic bread and potato poppers and find it extremely unsatisfactory to have them without the dips.
The order was delivered to me after a good 55 minutes.
After such a delayed delivery i expected at least the food to be tasty. But i was mistaken.
The delivery boy had conveniently forgotten to get any dips, tissues, oregano or chilli flakes.
The potato poppers which i usually love, tasted disgusting. They were uncooked and under fried and we ended up wasting the whole of it after trying very hard to eat it.
The pizza we had ordered had been selected because of the toppings, mushrooms being among our favourite toppings. While taking the order it's unavailability had been conveniently ignored. We weren't informed of the same and we're delivered the pizza with put mushrooms and without any substitute for the same.
Needless to say it was a pathetic experience, worse than the one before. Either pizza hut should look at hiring competent employees for its outlet or shut down outlets it's not capable of managing. Other options like domino's are much better and much less waste of money and disappointment.
A pathetic experience

I made a transaction to purchase some pizza from Pizzahut on the 24th of august via payzapp, the amount got deducted immediately but the site which said click on the link after payment kept saying payment is not recieved, So then I had to make another payment via paytm and that worked, I expected payzapp to refund the amount, but they wrote to me that pizzahut has confirmed they recieved the amount . So i feel its pizza hut s responsibility to refund the incomplete transaction . Below is the details provided to me by payzapp
Amount : INR 568.79/-
MRN : MVISA[protected]K3NG2b
Order Description :[protected]oN25gI1
RRN :[protected]
ARN : 74799206237000290393774

Hi I ordered pizza online on May 7th 2016 from Marathalli store and the amount was Rs.299with order id[protected] which was paid through net banking from HDFC account number [protected] which is in ITPL .I called the store and they advised that the oven has issue hence cannot deliver.I asked for refund and they said they will ask their office to do.I recently checked my a/c statement however its still not done.C an you please refund my money.My details are Bhawana Bist HDFC a/c no [protected], Whitefield branch, IFSC Code:HDFC0004182 .
Regards,
Bhawana
[protected]

I placed an order with pizza hut for pizza. The order no is [protected].I did not receive order even after 9pm. I placed the order at 6.21pm. I called twice to know the status and I got the reply the order is delayed by 1 and half hour.Later I got a call from [protected] saying I did not answer the call from delivery boy. I did not recieve any call but they saying they called.

Ordered online vtwo pizza in pair pizza skim.charged 478 rs. Not at all worth for money. Totaly waste of stomach and digestive system.topping cheese covered only central part leaving corner. Vegs were hard to find. Very very thuck base. Unable to digest. They claim best in town. What crap. Personally believe that state food and welfare dapartmnt should intervene regarding quality of food..

I orderd Pizza online in Pizzahut for delivering it in my address B 306, Satyam CGHS, Plot 5, Sec-18A Dwarka. New Delhi in the name of astha bhattacharjee. Amount 622.13 debited from my SB a/c of Kotak mahindra bank Ref. OSPIZZAHUT [protected], PG[protected] on 28th August '16.. Now I wanted my money back in my account. Otherwise I have to complaint to higher authority.

Hello
My name is Shivaditya from Jaipur
Last Sunday i orders a veggie overloaded pizza from pizza hut raja park
I have faced so many problems with that order
1. they have not placed the support thing and by the time pizza came to me it was fully mashed
2.the pizza was 10 to 15 min late
3.the driver was very impolite and arrogant said he will not give the pizza free (as per the policy I demanded ) and told the next time the we will provide a free pizza as per his talk with the store manager the name of the driver was Ankit
Today when i called the store they were not agreeing to provide me with the complimentry pizza but finally with a very annoying tone the agreed but said thry will not deliver you have to pic it up
So I said okay
When I went to the store the were soo angry as if I have done something wrong and they took all my number told me from now onwards you will never receive pizza from our side all the staff was cursing me like I have killed someone
Was I not doing right ? I was soo pissed off that i thought i should mention this to the authority
This kind of behavior was not expected from pizza hut who has strict policy for giving the pizza free if you don't like of its late but here it was totslly different
I am so not happy from pizza hut raja park
Please se to this and revert
Name of the manager Mr farook
Name of the driver mr ankit

I ordered two ultimate chicken pizzzas on 29 august. The chicken balls were ofnormal brown colour. But chicken salami wss of deep red colour and resembles of beef. I have never seen chicken sslami of deeprrdcolour. I had thrown two pizzss. I complained but no response from mayur vihar delhi. Pl get chack sallami from food deptt othrrwise i will vomplaint to food deptt. Also pl give me e mail of C E O PIZZA HUT