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Pizza Hut India Complaints & Reviews

www.pizzahut.co.in

1.7

Updated: Sep 22, 2025

Complaints 2706

Resolved

777

Unresolved

1929

So far, so good. Pizza Hut India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Pizza Hut India will keep up the work and continue to help more customers with their concerns even better 🤝

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Address: Jaipur, Rajasthan, 302021

Website: pizzahut.co.in

I ordered pizzas from pizza hut on September 26th from pizza hut application the payment wasn't successful but the amount got deducted from my bank account 4 times more than the real amount. I have been calling them to refund my money they have been just saying that it will get refunded within 10 working days it has been 25 days and they haven't still refunded money. Such fraud and money hungry people

Oct 21, 2016

Complaint marked as Resolved

They refunded the money

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Address: 201301

Website: Pizzahut.co.in

I ordered pizza and it was delivered with next to no cheese and when i requested a return its been now over 50mins and i am still waiting for a replacement when i called the customer care about the same and requested a refund i was shoved off and said no refund can be initiated.
And now its been over two and a half hour and still no update never been so dissapointed with such poor service .

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M

Mohit-1

from Baragaon, Uttar Pradesh

Oct 24, 2016

Sir,
Its not a complaint i just want a person of your organistion to contact me at [protected]. I want pizza hut's pizza stall in my marriage. I want to discuss on it .

Regards
Mohit jain
[protected]
Mohit.[protected]@yahoo.com

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Address: Pune, Maharashtra, 411011

Website: online.pizzahut.co.in

HI,
I had ordered a Pizza today 16th October 2016 Via Paytm Wallet. My money Rs 627.38 got deducted from my bank account under Order Id HPT[protected] but I did not get the order Id or any details. when i contacted paytm customer care team they said contact pizza hut customer care, Pizza hut team says no order is placed. where is my money, I am a regular user of online banking and online payments this is really disappointing that Pizza hut is looting its customers.

Very Sad and Highly Disappointing, please never order from Pizza Hut

+2 photos

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A

Akira Kochhar

from Delhi, Delhi

Oct 17, 2016

I had placed an order at 3:30 from my mobile number [protected] but waited till 4:10 for the order the driver arrived at 4:12 and was very rude. He left without delivering the order. Till now at 5:00 I haven't received any callback from pizza hut.
I want an apology.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: online.pizzahut.co.in/?utm_source=Google&utm_medium=cpc&utm_campaign=performance_BOGO

I place an order 25 days ago.My transaction gets successful but till now i didn't get any PIZZA from PIZZA HUT side.
For this i call them everyday but the authorized people their always trying to make me fool, they always say you will get refund money soon.But I didn't get yet.
I also talk with senior persons their they ask me to send transaction details via Email.I also do that.But condition is same.

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Address: Vadodara, Gujarat

I had ordered a non veg pizza but because of navratri they did not have one and i had cancelled my order after that...It has been around 15 days now and i still havent received the refund as i had made an online payment with my credit card...And the manager i speak to keeps telling me to wait for 2 3 days whenever i call back...Is this the way of functioning ? They do not inform you or even send a message for the delay...Will i have to wait for a month more now ?

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Address: 788001

I am a regular customer of your outlet at Goldighi Mall situated at Silchar, Dist- Cachar, Assam.A few days back i ordered pizza which was served after 30 minute that too when i complained about delay and lodging complain.But today when i visited there and placed order all staff specially Miss.Sweta were laughing at me, joking at me and making fun of my family, apart the order was served within 5 minutes which was not even fully baked and was raw which we left unfinished and left the place.I want to know why they are doing this with us, are they instigated by someone if so who and why.

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C

cshep2022

Oct 17, 2016

I Order piza form shop. AND the Piza was gren in 1 part and I not order peper but it mouldey an hard an smell liyk a pig

Misconduct - Comment #2576820 - Image #0

N

navin s kashyap

Oct 17, 2016

The phone number doesnt exist.
and cant order online also
option of silchar doesnt appears on choose your city box

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Address: Hyderabad, Andhra Pradesh, 500072

Website: online.pizzahut.co.in

I have placed a order of Rs 578.40 on 16th Sept 20'16 at around 7:43 PM and later i received a call from the Madhapur store that they will not be able to deliver and the amount will be refunded back to my card within 11 working days. Its been a month now. Couple of times I talked to store manager and no positive help yet. The store manager is just blaming the pizza hut banking division but not taking ownership for the refund.

I have already spend good amount of time and money (phone calls) for getting the refund. Pizza hut should be asked to pay fine amount for the delay and pain caused to me as consumer.

Please look into it.

Order No. 6694487

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Address: 500081

I ordered meal for 4 and meal for 2 online with Madhapur Hitech city, Hyderabad, they said i would get delivery with in 40 min, when it said 30 minutes on website, i said its fine. someone came with wrong order and went back and came after 1 hour. i called the store some one called Mahesh spoke to me so irresponsibly. saying we have some correct items and no rule applies, person had to go back and get the right item. I say whats the point of saying something and doing something. this is exploiting customers totally, very disappointed with the service. i would at-least be ok if they accept their mistake. very rude and worst service.

Mastan
[protected]@gmail.com

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Address: 411013

Website: online.pizzahut.co.in

Hi, yesterday i.e on 11th of October, 2016, I tried to order a vegetable exotica from your website https://online.pizzahut.co.in/. I made the payment of Rs 452 using my credit card but received an error on being re-directed to Pizza hut site after the payment. The payment was deducted from my credit card but I didn't receive an order number neither on my phone number. On calling the customer care, they said the haven't received any order. I complained about the same and they said they would arrange a call back regarding the same from the technical team. Which never happened in 24 hours. Please get it resolved asap.

+2 photos

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Oct 20, 2016

Updated by pranshu777 I updated the Magarpatta branch Manager with the authorization id 3 days back. Still no action has been taken.

PIZZA hut authorization id
183138

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Address: Gurgaon, Haryana, 122002

Website: online.pizzahut.co.in

Order reference #: 6856271.
It has been more than 1 hour, but still waiting for my order to get delivered.
You guys just steal the money and make us wait for the order.
I called your customer care sohail twice and he was very rude to cancel my order after (30 min delivery time + 30 more min) and even did not transfer the call to his supervisor.
You damm guys are just after money and not fit for service.
Let us meet in consumer court.

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Address: 110032

Hi,

Today i have received a message from pizza hut that " buy 1 get 1 free (valid on signature & supreme
Range medium pan pizza) call pizzahut dilshad garden @[protected] valid for today only.

But when i called up on that particular number they refused me for the same and said they don't have
This type of information or scheme with their side

I have faced so much embarrassment in from of my friends at that particular time

I want to escalate this issue...

Or requesting you to tell me why this happen

Please also find the enclosed attachment of my phone screen shots for your reference

Regards,
Rohit sarna

+2 photos

Oct 27, 2016

Complaint marked as Resolved

It's more than a month now still not getting any revert from them!! Shemless

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Oct 14, 2016

Updated by Rohit Sarna Its more than 02 days but still i didn't get any reply on my complaint !!

Oct 27, 2016

Updated by Rohit Sarna and more over its shows problem resolved but the truth is no one contact me or solved the problem !!

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Address: New Delhi, Delhi, 110017

Website: www.pizzahut.com

I placed a order online yesterday around 10pm and received a order confirmation with orderno 6836328. Pizza didn't deliver at all. After complaining at customer care didn't receive a satisfactory response till now. So much for pizza delivery in 30 min, will not order from pizza hut again poor customer service. Where do you expect me to find food at 12 in night?

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Address: Bhopal, Madhya Pradesh, 462016

The quality of the pizza's prepared at kolar road has been very bad.
The toppings and the cheese are very minimal and bad.

I had ordered two thin crest pizza's.
The thickness was absolutely very bad. One of the pizza was as thicker than even pan pizza.
When i brought this to the notice of store head, instead of accepting the complaint, he started arguing.

Very bad for your company.
Please take appropriate action.

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Address: New Delhi, Delhi, 110008

Website: pizzahut.co.in

On 30th September 2016, I ordered 1 Regular Tandoori Paneer pizza in South Patel Nagar and it was delivered late. Since there is a 30 minutes or free guarantee, I asked the rider (Aditya) to give that for free. He called up Store Manager (Mr. Ashwani Dubey) and explained him the situation. The manager told him to tell me that he would rather give me any Free Medium pizza with any Regular pizza that I order next. So I accepted the offer..
I called them today and Aditya said he has been transferred to Kirti Nagar and the Manager said that the Patel Nagar store has closed down permanently and he cannot do anything about it. I raised the complaint on pizza hut customer care but they always put me on hold for 3-5 minutes and then disconnect the call.
Here are the phone numbers -:
Mr. Aditya (Delivery boy) [protected]
Mr. Ashwani Dubey (Store Manager) [protected]

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P

Pradip Singh Bhadauria

from Mumbai, Maharashtra

Oct 7, 2016

I have place an order of rs 573 from pizza hut on 18 september 2016..but store manager said he will not deliver the order in that area so he canceled my order.but my money not returned even after 18 days.every time they are givingme new timr..what to do

Fraud. Wrong commitment. - Comment #2569411 - Image #0

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

I am living in noida sector 76
It's been more than one year and even more
But still pizza hut delivery is not available in are area. So many apartments are here then also they don't deliver here. It's is so difficult to take away an order when we are ordering from home then what's the use of home delivery.
Please make sure our area comes under delivery zone it will be really helpful to us.

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Address: 560036

We have ordered for pizza on 7th Aug16 using pizza hut mobile app and cancelled the order much before it was delivered by calling pizza hut executive. Executive accepted my cancellation and informed us that the amount will be duly refund within 20 working days. Unfortunately the refund transaction did not happen even after following up Piazza hut a few times. It's more frustrating the P.H executive keep me on hold for long and then replies that someone will call back me which never happens... hence making false promises.
Wanted to know Piazza hut intention for not refunding the money. I feel that P.H is trying to evade from refunding and doesn't care to look into this issue.
Wanted to know who is the escalation point in Piazza Hut to take this complaint forward if this forum cannot resolve my issue... Thanks

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Address: Indore, Madhya Pradesh, 452010

Website: www.pizzahut.co.in

I order pizza at 30/09/2016
Congratulations! your order has been successfully placed.
Order reference #: 6775673

Details have been sent on your email id ([protected]@gmail.com)
Order will be delivered by 14:54

But now timing is 14:59. i have not recived pizza delievery...

And i talk to pizza branch but her say agent savita from vijaynagar opp. sayaji branch.. you pay not deliever pizza in free...

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Sep 30, 2016

Updated by singh99778 i want a solution within1 days .. please.. its pizza policy ... after 30 min. deliever pizza its totally free

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K

Kejas Shah

from Mumbai, Maharashtra

Oct 4, 2016

Pizza hut R-mall Mulund (west), Served bone in water, outlet manager pic attached with the glass for proof

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Address: Pune, Maharashtra, 411001

Website: www.pizzahut.co.in/mvisa-offer.php

I ordered pizza on 16/09/2016:
Order no[protected] and delivered. As per pizza hut website, payment made via mvisa will be given 25% cashback upto max rs. 200. So i paid via mvisa using hdfc payzap.
I then inquired after week about my cashback to the email id provided in the pizzahut website for the dispute. They said no cashback for your transaction and contact the pizza hut.
Pizza hut has not grievance redressal system, only way to communicate via feedback.

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Address: 411028

Website: www.pizzahut.co.in

On 14/09/2016 i ordered pizza from pizza hut's website and made the payment via payzap app using m-visa. Money got deducted from my account but order was not placed, then i talked to their customer care they told me that the money will be refunded within 2-3 days but i haven't got my money back yet, it has been more than 15 working days already as per their policy for refund. This was my first order with pizza hut and it was the worst experience. Please give my money back. Below are the transaction details

Transaction date 14 sept 2016
Merchant reference number :mvisa[protected]sfbm
Card number: 4799 xxxx xxxx 5518
Merchant: pizzahut website india
Mode: m-visa
Payzap transaction id 9cs70e
Amount 764.34

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Address: Mumbai City, Maharashtra, 400080

Website: pizzahut.co.in

I have visited pizza hut mulund in r-mall, and ordered a veg pizza, the table there was stinking like [censored] and on request the person there whisk away.

After completing the dinner when we asked for the water he gave and after i drank it, i saw that the glass is having a fish bone at the bottom.

The pictures are attached here with the manager who served water.

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