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Pizza Hut India Complaints & Reviews

www.pizzahut.co.in

1.7

Updated: Dec 13, 2025

Complaints 2713

Resolved

779

Unresolved

1934

So far, so good. Pizza Hut India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Pizza Hut India will keep up the work and continue to help more customers with their concerns even better 🤝

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Pizza Hut India reviews & complaints page 84

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Address: Chandigarh, Punjab, 160019

I have ordered for the cheesy pizza on[protected] and they suggested me their new pizza Paneer Delight by saying that this pizza is the best if you need like cheesy pizza and after 50 minutes I got the pizza where I can barely see cheese in it and then when I asked them for replacement they said that they did raise my complaint for the replacement and I will get my pizza in next 30 minutes but I didn't get anything from their side even i called them 5-6 times including Sector 15 Pizza Hut store but they refused me for the replacement ..I don't know why these kind of jerks are working in this line where you can't argue with the customer regarding quality issues..I just want you to take some action to these people. Atleast the other person won't deal with the same thing. Poor service of Sector 15 Pizza Hut Chandigarh

Quality issues

+1 photos

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A

ajitkulkar

from Pune, Maharashtra

Jan 25, 2017

Pathetic service given for home delivery .I hot my order after 1 hour that too with pathetic quality food from Wakad pune Pizza hut store.I placed my order on25th Jan at 9.21 & I got delivery at 10:14 with dirty quality food

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Address: 560075

Website: www.pizzahut.co.in

I ordered pizza on 14-oct-16, at 8:30 pm. I paid through online (Mvisa) and amount got deducted from account, but not received any order id or order items. I am chasing this pizza hut for refund of my amount but no proper response and still i have not received my amount. Below are my transaction details.
Merchant reference number : mvisa[protected]dw10kk
Rrn number :[protected]
Acquiring reference number : 74799206288000357861653
Order description :[protected]lp96ge7

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Address: 110096

Website: www.pizzahut.co.in

I booked a pizza by reference id 6730194 dated[protected]. They deducted rs. 478.77 from debit card but pizza not delivered by their technical reason. I requested many times since order cancelled by them. Still did not reverted my payment and i followed a lot. It is very hectic and sorrowful service from your account section. Hope for exact conclusion as soon as possible.

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Address: Mumbai City, Maharashtra, 400051

Website: www.pizzahut.co.in

This is to bring to your kind notice that I have tried twice to book my order online for pizza on 07 October 2016, and both the time transaction failed due to some server issue at yours whose screen shot is attached for your kind reference. However, my account was debited twice by amount Rs. 816.00 & Rs. 977.87 respectively, as shown in the attached bank statement of mine.
Since then 12 days have been passed and I did not received any reversal credit into my account. As per your representative on call, amount is supposed to be reversed within a week.
Please look into the matter and do the needful on an urgent basis.
Regards,
Mustafizur Rahman
Mob: 91-[protected]

+1 photos

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P

Pritpal singh arora

from Kolkata, West Bengal

Oct 24, 2016

I visited the outlet with my family and got a chipped glass which created a cut on lips moreover the service charges was added in the bill and VAT was added in the amount which was the total of food bill and the service charge..however as per law taxes are added on food not on service charge. Please get this sorted.

Non receipt of refund against failed transaction - Comment #2582760 - Image #0

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Address: 400072

Website: online.pizzahut.co.in

I have ordered pizza from pizza hut andheri store, after placing order online through website, they denied to place order at my location saying that they will not deliver to my area powai. I contacted to store manger and team leader to process my refund, on mail they have processed refund by saying that amount will be credited in 11 days, now its more than month but still i have not received money. I have tried and request them to process money refund but there is no response. I have paid through credit card of amount 568.80rs on 17th september 2016. Please do need full with penalty.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: pizza hut

Dear Sir,

we had ordered two pizza on the name of sanjeev kumar maurya at the time 13:30 today . our phone number is [protected] . we had paid online by credit card but after 1 hour your customer care said it was a dispute in payment method . are you serious? you could tell us before and I already paid for it... I had ordered this first time in my life and I believe this was also my last.

have a nice day.

very very poor service.. please learn something from dominos

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Address: 560064

Order pizza offer buy 1 and get 1 free, placed order at 11:30 am and was confirmed that pizza will be delivered by 12:00 pm,

when called in response was that the manager will call us back.
called at 12:45 pm and the reason given was on buy 1 and get 1 free rush was unable to delivere on time, if you cannot deliver on time do not take the order

you have to send us a pizza ! and do not charge for it.

Date of Incident-22/10/2016, Neelambika 40447000

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S

skjyoti86

from Noida, Uttar Pradesh

Oct 25, 2016

Dear Sir/Mam,

I have ordered pizza from pizza hut through on line and we have paid through credit card INR 578.40 but some reason order not placed and amount deducted from my account. Please check and refund my payment.

Your immediate revert, will highly appreciate...

Pizza not delivered on time - Comment #2584082 - Image #0

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Address: Jaipur, Rajasthan, 302021

Website: pizzahut.co.in

I ordered pizzas from pizza hut on September 26th from pizza hut application the payment wasn't successful but the amount got deducted from my bank account 4 times more than the real amount. I have been calling them to refund my money they have been just saying that it will get refunded within 10 working days it has been 25 days and they haven't still refunded money. Such fraud and money hungry people

Oct 21, 2016

Complaint marked as Resolved

They refunded the money

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Address: 201301

Website: Pizzahut.co.in

I ordered pizza and it was delivered with next to no cheese and when i requested a return its been now over 50mins and i am still waiting for a replacement when i called the customer care about the same and requested a refund i was shoved off and said no refund can be initiated.
And now its been over two and a half hour and still no update never been so dissapointed with such poor service .

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M

Mohit-1

from Baragaon, Uttar Pradesh

Oct 24, 2016

Sir,
Its not a complaint i just want a person of your organistion to contact me at [protected]. I want pizza hut's pizza stall in my marriage. I want to discuss on it .

Regards
Mohit jain
[protected]
Mohit.[protected]@yahoo.com

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Address: Pune, Maharashtra, 411011

Website: online.pizzahut.co.in

HI,
I had ordered a Pizza today 16th October 2016 Via Paytm Wallet. My money Rs 627.38 got deducted from my bank account under Order Id HPT[protected] but I did not get the order Id or any details. when i contacted paytm customer care team they said contact pizza hut customer care, Pizza hut team says no order is placed. where is my money, I am a regular user of online banking and online payments this is really disappointing that Pizza hut is looting its customers.

Very Sad and Highly Disappointing, please never order from Pizza Hut

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A

Akira Kochhar

from Delhi, Delhi

Oct 17, 2016

I had placed an order at 3:30 from my mobile number [protected] but waited till 4:10 for the order the driver arrived at 4:12 and was very rude. He left without delivering the order. Till now at 5:00 I haven't received any callback from pizza hut.
I want an apology.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: online.pizzahut.co.in/?utm_source=Google&utm_medium=cpc&utm_campaign=performance_BOGO

I place an order 25 days ago.My transaction gets successful but till now i didn't get any PIZZA from PIZZA HUT side.
For this i call them everyday but the authorized people their always trying to make me fool, they always say you will get refund money soon.But I didn't get yet.
I also talk with senior persons their they ask me to send transaction details via Email.I also do that.But condition is same.

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Address: Vadodara, Gujarat

I had ordered a non veg pizza but because of navratri they did not have one and i had cancelled my order after that...It has been around 15 days now and i still havent received the refund as i had made an online payment with my credit card...And the manager i speak to keeps telling me to wait for 2 3 days whenever i call back...Is this the way of functioning ? They do not inform you or even send a message for the delay...Will i have to wait for a month more now ?

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Address: 788001

I am a regular customer of your outlet at Goldighi Mall situated at Silchar, Dist- Cachar, Assam.A few days back i ordered pizza which was served after 30 minute that too when i complained about delay and lodging complain.But today when i visited there and placed order all staff specially Miss.Sweta were laughing at me, joking at me and making fun of my family, apart the order was served within 5 minutes which was not even fully baked and was raw which we left unfinished and left the place.I want to know why they are doing this with us, are they instigated by someone if so who and why.

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C

cshep2022

Oct 17, 2016

I Order piza form shop. AND the Piza was gren in 1 part and I not order peper but it mouldey an hard an smell liyk a pig

Misconduct - Comment #2576820 - Image #0

N

navin s kashyap

Oct 17, 2016

The phone number doesnt exist.
and cant order online also
option of silchar doesnt appears on choose your city box

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Address: Hyderabad, Andhra Pradesh, 500072

Website: online.pizzahut.co.in

I have placed a order of Rs 578.40 on 16th Sept 20'16 at around 7:43 PM and later i received a call from the Madhapur store that they will not be able to deliver and the amount will be refunded back to my card within 11 working days. Its been a month now. Couple of times I talked to store manager and no positive help yet. The store manager is just blaming the pizza hut banking division but not taking ownership for the refund.

I have already spend good amount of time and money (phone calls) for getting the refund. Pizza hut should be asked to pay fine amount for the delay and pain caused to me as consumer.

Please look into it.

Order No. 6694487

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Address: 500081

I ordered meal for 4 and meal for 2 online with Madhapur Hitech city, Hyderabad, they said i would get delivery with in 40 min, when it said 30 minutes on website, i said its fine. someone came with wrong order and went back and came after 1 hour. i called the store some one called Mahesh spoke to me so irresponsibly. saying we have some correct items and no rule applies, person had to go back and get the right item. I say whats the point of saying something and doing something. this is exploiting customers totally, very disappointed with the service. i would at-least be ok if they accept their mistake. very rude and worst service.

Mastan
[protected]@gmail.com

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Address: 411013

Website: online.pizzahut.co.in

Hi, yesterday i.e on 11th of October, 2016, I tried to order a vegetable exotica from your website https://online.pizzahut.co.in/. I made the payment of Rs 452 using my credit card but received an error on being re-directed to Pizza hut site after the payment. The payment was deducted from my credit card but I didn't receive an order number neither on my phone number. On calling the customer care, they said the haven't received any order. I complained about the same and they said they would arrange a call back regarding the same from the technical team. Which never happened in 24 hours. Please get it resolved asap.

+2 photos

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Oct 20, 2016

Updated by pranshu777 I updated the Magarpatta branch Manager with the authorization id 3 days back. Still no action has been taken.

PIZZA hut authorization id
183138

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Address: Gurgaon, Haryana, 122002

Website: online.pizzahut.co.in

Order reference #: 6856271.
It has been more than 1 hour, but still waiting for my order to get delivered.
You guys just steal the money and make us wait for the order.
I called your customer care sohail twice and he was very rude to cancel my order after (30 min delivery time + 30 more min) and even did not transfer the call to his supervisor.
You damm guys are just after money and not fit for service.
Let us meet in consumer court.

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Address: 110032

Hi,

Today i have received a message from pizza hut that " buy 1 get 1 free (valid on signature & supreme
Range medium pan pizza) call pizzahut dilshad garden @[protected] valid for today only.

But when i called up on that particular number they refused me for the same and said they don't have
This type of information or scheme with their side

I have faced so much embarrassment in from of my friends at that particular time

I want to escalate this issue...

Or requesting you to tell me why this happen

Please also find the enclosed attachment of my phone screen shots for your reference

Regards,
Rohit sarna

+2 photos

Oct 27, 2016

Complaint marked as Resolved

It's more than a month now still not getting any revert from them!! Shemless

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Oct 14, 2016

Updated by Rohit Sarna Its more than 02 days but still i didn't get any reply on my complaint !!

Oct 27, 2016

Updated by Rohit Sarna and more over its shows problem resolved but the truth is no one contact me or solved the problem !!

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Address: New Delhi, Delhi, 110017

Website: www.pizzahut.com

I placed a order online yesterday around 10pm and received a order confirmation with orderno 6836328. Pizza didn't deliver at all. After complaining at customer care didn't receive a satisfactory response till now. So much for pizza delivery in 30 min, will not order from pizza hut again poor customer service. Where do you expect me to find food at 12 in night?

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Address: Bhopal, Madhya Pradesh, 462016

The quality of the pizza's prepared at kolar road has been very bad.
The toppings and the cheese are very minimal and bad.

I had ordered two thin crest pizza's.
The thickness was absolutely very bad. One of the pizza was as thicker than even pan pizza.
When i brought this to the notice of store head, instead of accepting the complaint, he started arguing.

Very bad for your company.
Please take appropriate action.

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