Pizza Hut India Complaints & Reviews

I just wish to bring to the notice of everyone that they should be really cautious while having pizza or garlic bread or any other item from Pizza Hut.

I have ordered pizza and garlic bread at Sector 110, Noida Pizza Hut Delivery outlet.

I was about to receive the order, there came a gentleman who was very furious and started shouting to the manager of the PHD outlet.

To my surprise, I could see, his garlic bread(pictures attached) having fungus in it.

And his child happened to eat them.

The anger of the customer was genuine and logical, a "sorry" from the manager cannot repent the mistake being done.

If something happens to his child who is responsible.

Then again another surprise, when I checked my garlic bread order, I could also find them rotten and having fungus.

Then the series of surprises the whole lot of his stock was in fungus.

There is nobody in the quality check to figure it out. The management of the pizza hut looks to be very casual with a "sorry".

I am going to send out an email to the the food and safety officer to have a quality scrutiny in the Sector 110, Pizza hut outlet.

Please help to raise a complaint so that Pizza hut should take the food quality check seriously. They have no rights to serve rotten food to the customer and charge money for that.
If they cannot maintain the food quality, then they should stop serving food.

Hi,

I have placed an online order on 1st june, 16 from PizzaHut .I have paid full amount Rs.624 but for some reasons I wanted same order for cash on delivery and palced that same order for COD and cancelled online order. I got information through PizzaHut Customer care that I will get my refund back within 15-21 working days.I have cancelled online order because customer care told me that I will get online paid amount back to my account .

Its been around 2 months and I did not get back my money refund .Also I have spent around Rs.150 just complaining this to their customer care operator for same . There are simply avoiding my requests as if I am asking for thier mmoney.

Please help me .


Thanks,
Ankit Dixit
[protected]@gmail.com
[protected]
[protected]

I placed an online order on 30 JUL 2016 for Rs.395.12 on Pizza Hut however the amount got debited from my paytm wallet but on order page it was shown to be unsuccessful. I then made a payment through my credit card which was successful. However it has been nearly a month and my refund for the first failed transaction has not taken place despite making so many calls to the Pizza Hut customer care. Every time I call their Customer Care they tell me to wait for a week for the refund to be processed. I have never faced such a issue with Domino's. This is a pathetic service from Pizza Hut.

BILLDESKnut Order #GPT[protected]

I have ordered pizza on 26/08/2016 for the value of rs.658.00 order number:[protected]
Called pizzahut at 0400 and they have confirmed that will deliver by 0430
It was 5 and there was no delivery so i called 39883988 to check the status.. They have put me on hold for about 40 minutes and then bhavani who answered my call said they were unable to contact me. However i have clearly mentioned my other number on the very same call. To get it resolved i asked for a manager and i was put on hold for 40 min and they hung up on me.
At around 5 i got call from store and his name is kiran: very rude and unprofessional
I asked him
What was the delay?
Kiran pizzahut: we are unable to locate your address
Me: you have already delivered to my address many times in the past, so what seems to be the problem?
Kiran pizzahut: delivary boy will not be the same and you have to make sure that your phone is working
Me: can you tell me when you are talking to me on the same phone and number how can you accuse me that i am not responsible.
Kiran pizzahut: kept on repeating the same thing and the worst thing when i asked that what is he going to do about the delay and inconvenience. Vaguley said he will ask for the recording from call center and then will think about it.. Which is very unprofessional
He said i was wasting his time which is very rude

Please provide me justice i didnot lie

I made an order from number [protected] on 30th july of around 429.41 rs order number :[protected].
They didn't delivered and after many customer care calls i canceled my order and asked was refund. I was told my refund will be sent to my account within 2-10 working days. Since 22nd august i am calling continuously to the customer care and they say you will receive a call from store manager in half an hour, in 1 hour and i didn't received any call till now. Neither my payment has been refunded. I have several calls and the service and the commitment is just a farce. There is no support provided. I want to know whether pizza hut will refund my money or not.

Yesterday I ordered pizza from pizzahut online.I paid the bill amount from paytm wallet .Money got debited successfully but it threw some error from pizza hut site that your order couldn't be completed this time, try again later.Again I did the payment from paytm and this time bill got generated successfully.

Since I received only once order but money got deducted from paytm wallet twice.
When I contacted payTM they said that I should speak to Pizzahut CustomerCare as money is with them .
When I spoke to PizzaHut customer care, they are saying that contact payTm customer care as money is with them.

Bangalore, r. T nagar 560032

You people dont know to maintain hygiene standards i just saw a freaking fly in the chilly flakes bottle whe i opened it the fly was alive it flew away from the bottle and when i went to the sooo called washroom i saw a small dead cockroach in the handwash which was transparent. U people dunno to maintain standards of hygine and even a lady whose name i dont wanna specify showed some attitude and rudenes. Dominos is a quadrillion times better. Even more the person who takes orders didnt let us cancel the order. We waited for 1/2an hour for our cheese breadsticks and another 20 mins for our pizza thats it i request you to give us an refund of 820 rupees and we even forgot to take the bill and i thank this websit a lot to let us complain about our horrible experience

I do not thank you and regards a customer who lost belief in pizza hut

Bye bye never visit you again

I ordered pizza for rs 537 from online account on 17/08/2016. Money deducted from credit card, but bill didn't generated. So i have to order again by cash on delivery. I didnot received any cancellation mail or sms and money did not refunded.

Error message was like could not retrieve from sql table.

Sincere apologies as we noticed you were trying to place an order which could not go through.in case your money has been debited, please be assured that it will be refunded back.
Request to please try placing the order via “cash-on-delivery” as our payment gateway service provider might be facing an outage

Order reference #: 6506344 of pizza hut was supposed to be delivered at 2025, the order came to me at 2117,
There maximum liability of them is only rs. 300/-,
My concern is only that when they claim that have the pizza hot, then why the customer need to pay for cold pizza. Being a reputed company they should take it back, rather then pushing the food item which they claim that not good if it is clod.
This is forcing the customer to pay for inferior quality food
Seems to be monopolistic approach.

We 03 people, myself, wife and son had visited pizza hut at lake city mall on 14th aug at around 0930 pm and ordered for lemonade and 02 pizzas.
The water was not served at the time of order taking and later on told the attendant to bring it. The lemonade we got was having too much masala added to it which was not upto the taste and we told him to replace. The food was served in the chipped crockery which we even do not use at home. The ac was not working and was very conjusted and suffocated inside. It is the worst ever experience of pizza hut ever.
Solution is to provide a good opportunity of dining experience again at Co's cost to gain customer;s trust

I ordered pizza online on 15 aug 2016 and i paid it by net banking of kotak bank
My amount get deducted but i did not get any confirmation for order. Sometime later i received a mail like this.

"dear ayaan
Sincere apologies as we noticed you were trying to place an order which could not go through.in case your money has been debited, please be assured that it will be refunded back.
Request to please try placing the order via “cash-on-delivery” as our payment gateway service provider might be facing an outage."

I confirm it from pizza hut customer care then they replied that i will get
Refund after 12 days.

My email from bank,


"as requested, rs. 471.64 has been debited from your account no. Xx9566 on 15-aug-16 through kotak mahindra payment gateway vide ref no. [protected]."

Hi i was at mira road outlet now in mumbai and ordered a few pizzas the kitchen apparently is open what was seen that the person naming the pizza was filling the same without using gloves and with bare hands when i complained the same to the manager the reply i got was that it's the same way being prepared everywhere in fact he had the adorsity to tell me sir chinese food is also made with hand on street... I am highly disgusted with the way your outlet is operating given below are the details for your reference

Address - shop no 14-16, poonam shrushti lat if park, mira bhayander, opp sk stone, mira rd, invoice no[protected], pos no - t26714 order no[protected], manager name - yogesh kamle... Hope to hear a reply soon

I had ordered a garlic bread and pizza from pizza hutvasundhara sector 6 outlet on 13 august .there was a insect🐜 in one portion of garlic bread. My invoice no iso[protected].I am attaching a pic of it along with my complaint.

Very bad service. Food served like it was raped. All coating and cheese speeded on the box. Crap pizza hut. The delivery boy is talking on phone while coming home showing no respet to customer.
The box are crushed. And also they took 1 hour of time to deliver and my home is only 5 min away from this branch. I want to complaint against them.

Today around 7.22 pm i had placed an order amounting rs 744.69/- through https://online.pizzahut.co.in and paid through paytm. But the order did not go through and still the money was deducted from the paytm account. I dont even have any order number since it has been unsuccessful from the phd site but paytm already made the transaction successful. Anyways giving the details of the transaction below.

Billdesknut order #gpt[protected]
Paytm cash txn id [protected]
Time and date of transaction[protected]:22:56 pm

This is to inform you that I had placed an order online from Pizza Hut Application on 14th July 2016, order no[protected], even after 2 hrs my order was not delivered so my husband had to go to the outlet to check and get the pizza as I had already paid for the order. I was being assured that since my order was not a bulk order only 300rs will be refunded to my account after making an official complaint on it site itself complaint no. 39521 but it's been around a month now and I haven't received any refund. I would expect that my complaint will be considered and the amount will be refunded asap

Kriti

Hi,

We ordered a pizza on05-aug-2016 which had to delivered to lbs nagar near kaggadaspur.
First this order was placed to 1/1a, cmh rd, indiranagar, bangalore - 560038 branch they denied oreder by saying that"no 9, versova layout, kagadasapura main rd cv raman nagar bangalore - 560093 [protected]" branch will provide the delivery.
We again palced order to this branch, then these people also denied to deliver and they were not ready to tell that who will deliver the pizza at our location.
I have attached the order details for your reference.

Regards,
Smita srivastava

On 03/08/2016 I ordered pizza at Mohali Phase 10...after called 19 times to the store and 7 times there executive told me that pizza would be deliver any time...They deliver Pizza after 90 minutes and the both pizzas were not even hot and when I asked to delivery guy, he said he didn't have balance in his mobile phone and his bike become out of petrol also...where as me and my family put the cold and without taste pizzas into the dustbin...This is the worst experience with so called HI BRANDS, even a small thelle Waala have some gesture towards his customers

This is regarding my last transaction. Money (Amount =513 ₹) got deducted from my paytm wallet. But did not received any call or message and order from pizza hut.
Date : 30/07/2016

Please do the needful.
As soon as possible.
Let me know if any further information required from my end.
I already sent one mail to pizza hut regarding this feedback id is 41104 but did not got any reply.

I had visited pizza hut outlet mangalam tower gorakhpur. We orders a medium pizza and 3 lemenoids. When i checked the bill letter they had charged 6 - 7 ups which costs more when i asked them they said sir it costs same but actually it costs more. They also said tried to mislead me with some tax things but as i know a little about the details they told me to go and learn about it and he said that go and file a complain we will not entertain you.