Pizza Hut India Complaints & Reviews

I ordered pizza for rs 537 from online account on 17/08/2016. Money deducted from credit card, but bill didn't generated. So i have to order again by cash on delivery. I didnot received any cancellation mail or sms and money did not refunded.

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Sincere apologies as we noticed you were trying to place an order which could not go through.in case your money has been debited, please be assured that it will be refunded back.
Request to please try placing the order via “cash-on-delivery” as our payment gateway service provider might be facing an outage

Order reference #: 6506344 of pizza hut was supposed to be delivered at 2025, the order came to me at 2117,
There maximum liability of them is only rs. 300/-,
My concern is only that when they claim that have the pizza hot, then why the customer need to pay for cold pizza. Being a reputed company they should take it back, rather then pushing the food item which they claim that not good if it is clod.
This is forcing the customer to pay for inferior quality food
Seems to be monopolistic approach.

We 03 people, myself, wife and son had visited pizza hut at lake city mall on 14th aug at around 0930 pm and ordered for lemonade and 02 pizzas.
The water was not served at the time of order taking and later on told the attendant to bring it. The lemonade we got was having too much masala added to it which was not upto the taste and we told him to replace. The food was served in the chipped crockery which we even do not use at home. The ac was not working and was very conjusted and suffocated inside. It is the worst ever experience of pizza hut ever.
Solution is to provide a good opportunity of dining experience again at Co's cost to gain customer;s trust

I ordered pizza online on 15 aug 2016 and i paid it by net banking of kotak bank
My amount get deducted but i did not get any confirmation for order. Sometime later i received a mail like this.

"dear ayaan
Sincere apologies as we noticed you were trying to place an order which could not go through.in case your money has been debited, please be assured that it will be refunded back.
Request to please try placing the order via “cash-on-delivery” as our payment gateway service provider might be facing an outage."

I confirm it from pizza hut customer care then they replied that i will get
Refund after 12 days.

My email from bank,


"as requested, rs. 471.64 has been debited from your account no. Xx9566 on 15-aug-16 through kotak mahindra payment gateway vide ref no. [protected]."

Hi i was at mira road outlet now in mumbai and ordered a few pizzas the kitchen apparently is open what was seen that the person naming the pizza was filling the same without using gloves and with bare hands when i complained the same to the manager the reply i got was that it's the same way being prepared everywhere in fact he had the adorsity to tell me sir chinese food is also made with hand on street... I am highly disgusted with the way your outlet is operating given below are the details for your reference

Address - shop no 14-16, poonam shrushti lat if park, mira bhayander, opp sk stone, mira rd, invoice no[protected], pos no - t26714 order no[protected], manager name - yogesh kamle... Hope to hear a reply soon

I had ordered a garlic bread and pizza from pizza hutvasundhara sector 6 outlet on 13 august .there was a insect🐜 in one portion of garlic bread. My invoice no iso[protected].I am attaching a pic of it along with my complaint.

Very bad service. Food served like it was raped. All coating and cheese speeded on the box. Crap pizza hut. The delivery boy is talking on phone while coming home showing no respet to customer.
The box are crushed. And also they took 1 hour of time to deliver and my home is only 5 min away from this branch. I want to complaint against them.

Today around 7.22 pm i had placed an order amounting rs 744.69/- through https://online.pizzahut.co.in and paid through paytm. But the order did not go through and still the money was deducted from the paytm account. I dont even have any order number since it has been unsuccessful from the phd site but paytm already made the transaction successful. Anyways giving the details of the transaction below.

Billdesknut order #gpt[protected]
Paytm cash txn id [protected]
Time and date of transaction[protected]:22:56 pm

This is to inform you that I had placed an order online from Pizza Hut Application on 14th July 2016, order no[protected], even after 2 hrs my order was not delivered so my husband had to go to the outlet to check and get the pizza as I had already paid for the order. I was being assured that since my order was not a bulk order only 300rs will be refunded to my account after making an official complaint on it site itself complaint no. 39521 but it's been around a month now and I haven't received any refund. I would expect that my complaint will be considered and the amount will be refunded asap

Kriti

Hi,

We ordered a pizza on05-aug-2016 which had to delivered to lbs nagar near kaggadaspur.
First this order was placed to 1/1a, cmh rd, indiranagar, bangalore - 560038 branch they denied oreder by saying that"no 9, versova layout, kagadasapura main rd cv raman nagar bangalore - 560093 [protected]" branch will provide the delivery.
We again palced order to this branch, then these people also denied to deliver and they were not ready to tell that who will deliver the pizza at our location.
I have attached the order details for your reference.

Regards,
Smita srivastava

On 03/08/2016 I ordered pizza at Mohali Phase 10...after called 19 times to the store and 7 times there executive told me that pizza would be deliver any time...They deliver Pizza after 90 minutes and the both pizzas were not even hot and when I asked to delivery guy, he said he didn't have balance in his mobile phone and his bike become out of petrol also...where as me and my family put the cold and without taste pizzas into the dustbin...This is the worst experience with so called HI BRANDS, even a small thelle Waala have some gesture towards his customers

This is regarding my last transaction. Money (Amount =513 ₹) got deducted from my paytm wallet. But did not received any call or message and order from pizza hut.
Date : 30/07/2016

Please do the needful.
As soon as possible.
Let me know if any further information required from my end.
I already sent one mail to pizza hut regarding this feedback id is 41104 but did not got any reply.

I had visited pizza hut outlet mangalam tower gorakhpur. We orders a medium pizza and 3 lemenoids. When i checked the bill letter they had charged 6 - 7 ups which costs more when i asked them they said sir it costs same but actually it costs more. They also said tried to mislead me with some tax things but as i know a little about the details they told me to go and learn about it and he said that go and file a complain we will not entertain you.

Hi, please note based on my previous complaint, i got a call from shabana from phd who apolozied me on the poor service given to me by phd call center.

Habana had promised me a call back which i had never got from her.


Its being a couple of months and my issue still not resolved.

Phd call center number is expensive for us.. I hv spent almost rs.800 to speak with these phd people and i dont get any positive response.

Being a customer, m v much unhappy and i need a solution, i need my money back.

Thanks,
Rineeka, [protected]

I placed an order yesterday at 9:51 for a medium size pan base pizza at my home and it got delivered 20 minutes late. I accepted it and paid for it. But later i noticed it was not pan base it was thin crust pizza.
Because i was hungry i ate two slices and called pizza hut people just to let them know. Guy (Ashraf) said, donot eat this pizza, i will arrange another pizza for you in 15 minutes. I got pizza at after 1 hour of that conversation.br...

I ordered pizza on july 29, 2016.. My order no was[protected].. I ordered pizza for my kid's frnds and particulary mentioned while giving order tht i dont want green capsicum in pizza becis of allergy to capsicum but i got the pizza wd capsicum... The child got allergic reaction n i had to suffer becos of tht... Pure ignorance... Cant expect this from pizza hut

Hi,

Yesterday, I went to Pizza Hut for the first time and it turned out to be the biggest mistake.

After having our meal, when we looked closely at the given bill of Rs 1, 596 (693+876) we noticed that it includes Service Charge of Rs 117.50 (51.90+65.60) and Service Tax of Rs 77.54 (34.25+43.29), which means I have paid Rs 195.04 as a service charge.

Can you please explain me why taxes on services have been charged twice??
I have attached the bill of the same below:

I seriously don’t understand this!! We have been to many restaurants, big ones as well and I have never seen this. For what reason will I pay the service tax twice. This is totally ridiculous, it’s like you are actually cheating on us. Pathetic!!

This is the first and the last time I have been to Pizza Hut and will strongly recommend my friends, relatives, colleagues and everyone I know not to visit this place ever. Will post the same in Zomato so that everyone gets aware of this.

I placed this order at 9:55pm amd i have been waiting past 12am
I didn't even receive a phone call.
I called pizza hut and all the kept saying is that they will call the store manager and i would get a call back
However, i did not receive any call back for 1 and a half hour post delivery expected time.
What kind of fast food service is this?
At least some decency to call up the customer and inform if it gets late.
I rang up pizza hun 6 times and each time i got the same reply.
The last agent on the phone told me that i would receive my order at 11:30pm sharp (Which i didn't). He also stated that the delivery boy left at 11:20 with his bike.
If a customer can understand the rainy season inconvenience where is the understanding and responsibilities of the pizza hut management to atleast give a call to that customer and inform about the status
I called 6 times and till now i haven't received my order neither a call back from any manager and at the moment it's past 12. Pizza hut has really been dissapointing this time..
I've ordered my order at miraroad branch and i live in miraroad itself.
I don't see the point of not getting the pizza post 12.
My debit card payment has already been through to pizza hut and this is a highly customer dissatisfaction and a nuisance to deal with when you are hungry and trust them to atleast get it before 11:30pm if not, atleast a call.

They claim thirty minute delivery, which is theoretically not possible in powai, mumbai location. Despite several tries, unreasonable explanations from customer care and their manager will irritate you. The contact number they provide is also invalid, which adds to injury.

In my case order was placed at 9:00 pm, 31st jul. I tried until 10:50pm to get a solution. Nothing happened. So placing this complain.

I have ordered for thin crust pizza and they delivered normal pizza and when we call up the store they are not ready to accept that they delivered normal pizza. I have taken all the photographs of delivered item.
Order no. 4498
Name. Sneha
Store phd rt nagar
Mob [protected]
The garlic bread they have delivered also was not taste and hot. Wwe don't want to try phd next time onwards.