Pizza Hut India Complaints & Reviews

This was the second time I ordered from Pizza hut. Both the time I had the same problems. It was my mistake anyway to order again from them. The issues are as below

Your order no. is[protected]placed on 26/05/2016 20:00:21)

1.The order was 45 mins late
2. When asked about it rude answer from the delivery person
3. No discount. However their website says 30mins or free
4. The pizza was...

I have done online transaction for 2 pizza which costs 476 rs. I have order 2 pizza as we need to take two pizza to apply 199 offer. The money got deducted from the account. I have informed pizza hut on the same day, they said that money will be credit back in 24-48 hrs. But still i didnt get money into my account. Ph no - [protected], date - 29 may 2016 around 8:30pm....

My bill was of 548 rupees. the delivery boy had to return me 52 rupees as i gave him 600. rather he asked for 8 rupees more. and then, instead of returning me 60 rupees he gave me 50 rupees and argued that he gave me the right amount in return. i've been robbed of rs.10. this is not a good way of having relation with customers. please teach your delivery boys some basic math and also give me compensation if possible...

I have visited the city centre1, pizza hut on 02.06.2016 at evening. i am surprised to see the charges add with the actual price which are not disclosed in the menu card or any where of the resturant. I think it is the serious violation of sales of goods act. i demand immediate action from the higher authority and take this matter seriously. When i quaried on this matter and asked the manager he was very angry over me and misbehave with me....

I placed on order at Pizza hut on Friday[protected] after making payment by my credit card thru Pizza Hut website. The confirmation e-mail from them was at below:-

Your order no. is[protected]placed on 06/05/2016 21:40:32)
Delivery time is 06/05/2016 22:26:00 approximately

I didn't receive an order till next, 1 hour, I called them to[protected] to check the status, the Centralized executives they...

I had ordered pizza on 25th of May from PIzza hut and I didn't know I would be making such a horrible mistake.
When the pizza was delivered due to network issue the delivery boy swiped the card twice. And I understood the situation and have been keeping my cool. I have been calling almost everyday asking for a cal back to inform the situation to me. But no, no matter how many times I called they are just not responding. And they have...

This is in regards to my dealing with Pizza hut staff yesterday.

I have ordered 4 Pizzas around 9:40 PM (payed online) and i received the Pizza around 10:40 PM.
I have got no call and no message about the pizza getting delayed.
when i asked the rider about the delay, he mentioned nothing and he called the store manager. The store manager doesn't pick up the call and then the rider mention that if you pay online...

I had ordered 3 personal pan pizzas on a pizza hut outlet in a foodcourt in Saharaganj Mall, Lucknow, Uttar pradesh.
I was then asked for any extra keptchup satchet which would be payed i.e. Of ₹1.
When enquired they said no free ketchups would be given.
Every fast food restaurant be it mc donalds or kfc gives one satchet of ketchup free with each food item you order.
Even when I did a take away in another pizza...

I gave an order today and my experience with your store was just very unpleasant. My order number is[protected]. i received the confirmation from the delivery boy prior to the order in 5 minutes and he didn't mentioned about any delay. The time the delivery boy reached to my house he was 10 mins delay. then i asked for the 30 mins or free. The way your store manager spoke to me is not acceptable, this the way you people treat your customers...

I placed an online order at Pizaa Hut through their mobile app on 5th May.. The order amount of Rs. 606 was deducted twice from account but the order failed. Its been 25 days and I have not yet received the amount in my account.

I have been calling the customer care but get the standard reply that it will be reverted back in 10 days. I also complained through social media, they took the details but there has been no action....

Hello

I was a worst ever experiance with pizza hut.
I ordered pair of pizza through food panda at 9.20 pm today at pizza hut funcity prashant vihar.
I didn't came even after 1 hour and when I called at pizza hut they said it is on the way.
When the delivery boy came with pizza after 1hr it was totaly dry, no toppings no cheese... the quality was so poor we send it back and told ur order will be delivered...

I have ordered 2 medium sized pan pizzas online at 7:30 pm today and made payment through hdfc credit card as well . The worst part is it is not yet delivered and when we called customer care they replied they will communicate with the store which received our order and let us know in some time, after some time when again we called up customer care to cancel the order they told us that our order is on the way and we can't cancel the...

I placed on order at Pizza hut on Saturday after making payment by my credit card. The confirmation e-mail from them was at below:-

Your order no. is[protected]placed on 28/05/2016 20:55:03)
Delivery time is 28/05/2016 21:26:00 approximately

I didn't receive an order till next, 1 and half hour, I called them to check the status, the Centralized executives (DIVYA, SANTOSH) they said that someone will...

We ordered pizza 2 nos and 2 galic breads at tel 39883988and order was taken by mr chetan at 08 02 pm on[protected]. The order was as promised by mr. Chetan to be delivered within 30 mins. The order was directed to the nearest place at jayanagar 3rd block tel no[protected] and they received it at 0805pm as informed by the branch manager mr. Surjeet singh. Even after 1hr 35 mins, the time now is 09 40pm the order is yet to be delivered....

This is regarding refund of my pizza order placed on 4rd of may, 2016.My name is Nikhil Nirhali.I had placed order under “Any Pan pizza, any day, any size @ RS. 199” offer. I ordered 8 pairs of pizza that means I made order for 16 pizzas. I made online payment through HDFC credit card and payment was successful for 8 pairs(16 pizzas.)I have attached bank statement and bill for the same.
I will walk you through the whole situation...

I have ordered pizza at 8:03 pm on 26.05.2016, and also before ordering got confirmation with the booking agent that delivery within 30 or free order. Also the same offers appears on pizzahut.Co.In

But at the time of delivery (As the delivery was made after 40 mins) the rider refused to provide the offer and collected full cash. When i call customer care they are not even bothered to listen to my complaint and they are asking...

Hi.. Myself rineeka.. I had filed a complaint against phd on 6th may 2016. To address the complaint, i got an unexpected call from your company on 10th may from[protected] by executive named shabana.

The solution provided to me was that i could order of any pizza. I asked her to call me sat (14.05.2016) since i wasn't consuming nonveg. Shabana had promised me a call back which she never did and then i got a call from the...

Hi,

I have had a very bad experience with ur staff member from Rt nagar branch, staff name Shakira.
She was very rude and had a very bad behaviour, attitude in addressing customers. I am was literally embarrassed in front of my family and other customers because o[censored]r staff member and had to cancel my order. Please take this matter seriously it is for the betterment o[censored]r company. One bad staff can loose many customers...

I hv visited pizza Hut outlet near m2k rohini and ordered meal for 2 @ 699rs. I ws forced to pay the amnt as 917rs. Without bill as the bill whch ws generated earlier ws wrong and due to non availability of branch manager Mr.sandeep I ws made to wait for 25 min and even thn bill ws nt provided ...as a policy if bill is nt got thn no payment bt I hv made the payment without bill as I ws forced for the same...nw hw it will b adjusted or redeem...

I am a regular customer of Pizza hut who wishes to order a Pizza and get it on time with all the hygiene checks done. But lately I have had really bad experiences with one of their outlet in Prem nagar - Delhi. I ordered 2 pizza’s and while having my 4th or 5th bite I found something unusual on the pizza, on checking it closely I was shocked to see pieces of paper on it. I called up at the call center thrice and each time I narrated the...