Pizza Hut India Complaints & Reviews

Sub:- wrongly imposed service charges

Dear sir,

Recently on 14.07.2016 i have visited pizza hut (Sapphire hospitality & recreated n pvt ltd. Gr. Floor, 6, shapath – sg highway – ahmedabad, bill copy attached herewith) with my family (Wife and two daughters) for dinner. After finishing the dinner i have received a bill which was indicating services charges. On my surprise when i have inquire about the same your representative told me that i have to pay the service charge (10%) as it is mentioned in the menu.

As per indian taxation & my knowledge i have to pay only service tax (5.8%) & cess (0.2%), while the service charge is not at all mandatory as it is only tip and it is purely depend on me whether i have to give the tip or not, they can’t force me to pay it compulsory. But the representative (Mr. Shadab – [protected]) force me to pay the bill along with service charge and then only let me & my family go out from the restaurant.

It was not expected from the reputed vendor like pizza hut and it was hurt us a lot. I would like to request you to look in to the matter and need some strict action. I want my extra paid money back and compensation for mental harassment to me & my family.


Hope for your early and positive reply.


Yours truly,


Saptak j. Thakkar
([protected])

Hello,

I have ordered Pizza thru online and cancelled later and Paid amount at time of ordering pizza. wherein till now I did not get my money back for cancellation of Pizza. Please do needful at the earliest. Thanks.

Name: S Kumar
Phone#: [protected]

I was trying to order a pizza on wednesday i. E. 13th july 2016 through the pizza hut app but there was some connectivity issue therefore i chose to call up 39883988 and after hearing my address the person said "we don't deliver at your address". I was so suprised to hear that at this was the second time i was ordering from pizza hut. After that i asked him for th number of the nearest outlet and he denied.
Somehow i got the number of my nearest outlet through just dial and when i called them no one picked up.
And a weird thing happened after an hour. I saw a pizza hut delivery boy in my locality who was here to deliver pizza.
Can't expect such behavior from such a magnanimous food chain.

This side gaurav singhal from rohini new delhi - 110085 had visited pizza hut dated 15.07.2016 at 05:04:44pm. no invoice no. found on the order memo, pos no. t1312, dine in.

The bill amounted to rs. 329 along with service charges @10% extra totalling rs. 361.91 (329+32.91).

The vat amount charged on the bill was at 361.91 instead of 329 which was the actual sale value of the bill, by 12.5% which totals 45.24 instaed of rs. 41.125.

Also the service tax @ 6% is charged from the customer and charged on the sale amount + service charges.

I kindly request the concerned team to look into the matter and take necessary action towards the company.

I'm also enclosing the copy of the order memo along with this mail.

—
Thanks & regards
Gaurav singhal
Ph. +91-[protected]

I placed an order by calling 39883988 from my number[protected] on 14th july, 2016. the delivery boy was delayed by 9 minutes and when i asked for the late discount, the rider called his store manager (amar colony branch). the store manager shouted at me and told me that they will not give pizza to me. his behaviour was atrocious. i called 39883988 thrice but they refused to intervene.

2 Choco mousse were delivered along with the other items on 10th july 2016 at my residence.Both of them had foul smell when opened, with its surface showing fungal growth.On further inspection it was found that the year of manufacturing was erased.Trying to contact the joint went in vein.Even sending a feedback of the service went unnoticed.Being a reputed food joint, lack of proper storage and periodic inspection leads to such downgraded quality of food.Since children in particular consumes such item on high numbers their health issues poses a great threat with such unhygenic items.This particular branch in mira road, thane located near at SK stone should be definately watched for...

Hi team,

My name is kapil garg, [protected] (kapilcool. [protected]@gmail.com). on 10/july/2016, i visited pizza hut at hinjawadi rd, phase 1, hinjawadi rajiv gandhi infotech park, wakad, pune, maharashtra 411057. i saw an offer for 25% off by payment through paytm wallet. i asked about this offer from the order taker but he refused for the offer saying this is not feed in the system.

Inv no. - 21c[protected]

Order no. - 21c[protected]

Kindly address the issue.

Regards,

Kapil garg

The ambiance of your Pizza Hut at Bhagalpur is poor.The behaviour of the staff is very rude.AC was not working and we were asked to pay for the tomato sauce. It was also very ridiculous to stand in line for our order while the salesman kept on playing games on his smartphone and of late informed us of some discreditable system error which has not been resolved in the last few weeks.

This incident is of 10-07-16 and the invoice no. is: 21Q60007268 Order no. 21Q[protected].

Ordered the pizza hut (Any pizza any size @199) offer on saturday, 09/07/2016 at 10:41pm. Number i called was [protected]. The agent took all details (Name, address, phone no.) created a profile and then took the order at 10:45pm. Currently it is 12:15am on 10/07/2016 and the order has not been delivered till now. Called the customer service to know the status and was promptly told that working hours are over. So now with no food and it being past midnight, this hungry customer has lost faith as well as trust in this brand. It is highly disappointing to see a brand like pizza hut to have such a lax in service, giving hungry customers service as such. Extremely disappointed with them, this would surely be my last time ordering from pizza hut.

Yesterday i had availed dine in facility of pizza from star city mall, mayur vihar-1, delhi 110092. I availed cash back through paytm which is 25% cash back. I paid through paytm rs.1400, and i got cash only rs.100. I called them yesterday but they did not hear my complain. My order was attended by tanwar and arjun. My invoice number was[protected] and order number was[protected]. Pos number t943. Please help me in getting my money back.

I ordered the following from a store here in fort collins colorado and recived one completely wrong pizza and the other was of poor quality. having been a fan for years i am sad to be writing this complaints. my order was as followed from the shields store here in fort colons colorado yesterday.
Medium original pan pizza, toasted parmesan crust flavor
Whole ingredients: classic marinara sauce, easy on sauce, ham, bacon, mushrooms, black olives, italian sausage
1 medium original pan pizza, toasted parmesan crust flavor
Whole ingredients: creamy garlic parmesan sauce, easy on sauce, fresh spinach, bacon, chicken, mushrooms, italian sausage, diced tomatoes
Comments: bake a little longer

The first pizza was marinara it was delivered in white sauce and wet spinach on top which made the pizza sauggy and was undercooked. the second pizza was correct minus the spinach being placed on the other. and it was undercooked. i am frustrated with the service i recited please email me at [protected]@gmail.com or call me at [protected]
Thank you for your time
Sincerely joseph diller

I called up your centralised number at 7:28 pm today for a pair deal @199 (margherita medium and chicken tikka medium) and a garlic cheese bread valued at 599.00. while placing the order i was told the order would be delivered in 30-45 minutes from sahakara magar outlet. i was surprised that even after a wait time of one hour there wasn't any delivery of the order. what transpired after that was to say the least, frustrating. below is the sequence of events:

8:35 pm: i call to check the status of the delivery. an agent name chetan received my call. he said it has bene raining and hence the delay and said he would arrange for a call back from the store manager. i stay just 15 minutes away from your store and i know its not been raining.

8:45 pm: after a wait time of 10 minutes and not hearing back from any one, i call up again and my call was picked up by john who had nothing but standard responses for me. his take was that its a small delay due to festivals (great a different agent and a different reason). a delay of over an hour at this point of time is not a "small delay", it is "negligence". moreover if there is am expected standard delay that should be informed at the time of placing order. and in this case it been well over a good 1:15 minutes since the order was placed. hope your guys understand that. finally on my insistence that i need to speak to a manager, he put me on hold for a good 15 minutes before disconnecting the call.

9:02 pm: i call back again to be connected to an agent call manjunath to whom i had to repeat my ordeal for the third time. he in turn transfer my call to shivkumar. now i had to explain the same thing again for the fourth time to shivkumar who after listening to me created a conference call with the sahakarnagar store manager somnath. on speaking to somnath i realised they had already delivered my order to a wrong address and are unable to trace where it has been delivered. by this time i had run out of options and agreed when somnath said he can retake the order again. under regular circumstances i would never have agreed for a reorder. finally my order (which was taken the second time) reached me at 9:54. that is more than two hours after i place the order.

To say the least this has been the most frustrating experience i have had with pizza hut of which i have been a regular customer. i am now beginning to wonder the quality of customer service you provide and won't be surprised if this has to be probably the last time i am placing an order with you. may not really mean a lot to you loosing one customer, but it does make a difference to me.

I placed the order for home deliver on may 6, 2016 at 7:42pm at hyder nagar branch on mobile app. they gave me deliver time 8:12pm. but not get any call from store, then i call to customer care around 8:10pm, 8:25, 8:45, 9:05 and 9:24. all customer guys told me they will deliver shortly and get call from store. but not happened like that. until writing this complaint too, now time 9:55.

There is no solution until now about my order and where it went i didn't know anything.

My pizza hut order:[protected]

Complaint no:[protected]

Can you please tell me what i need to do now?

Regards,
Purandaran. v

My husband had order two medium size chicken ultimate pizza and chickenwings by. recipt no[protected] on sunday 3 rd july at 7.52 pm on pizza hut call centre number.we were delivered one chicken ultimate pizza and one veg pizza.we had guest at our place.we first tried to talk to call center where we were informed store manager will call u back in 5 mnts.but nobody called we once again called call centre after 30 mnts.they kept us on hold for 15 mnts.and finally disconnected our call.once again we called back after lot of difficulty we got hold of store manager mutthu kumar..but was no use to me.because there was no offer of replacement.second thing was ki there was no red or green dot on pizza box so we could have refused to take delivery.
So today morning i went to pizza hut of Thakur village.i wanted to show them veg pizza and informed them about absence of red or green indicator.i was informed by miss priyanka kharvi that niether mahesh kumar or mutthu kumar is on available.so i left pizza and box there and was assured that they will talk and confirm what i was saying uptill afternoon.As i did not recieve any call from there i called priyanka kharvi on cell number provided by her.she told me rudely that she was informed by mutthu kumar everything is sorted by him with my husband.which was not the case so i called mr mahesh kumar he informed me that he is not awear what priyanka kharvi is talking he is on his weekly off.so i went to store where priyanka kharvi had allready left by 4.50 pm.i asked current manager to call her and clarify, he called her back from her way to home.she came back and started abusing me on my fatness.and then she went away in kichen and wont come out.after lot of shouting from my side as i was even very angry by that time and after waiting for more then 1 hour madam priyanka comes back with attitude and says sorry as if she does not care abt customer.first of all pizza hut delivers wrong pizza without any neccessary indecator (red or green dot) which is mandetory by law, and on top of that pizza hut staff including mr.mahesh kumar and priyanka kharvi shows this kind of attitude.i am totally disappointed by this incident.i have my recipt, my ticket no 0407162 of my complain to call center.and in writing from priyanka kharvi abt confirmation of veg pizza delivered without any marking on box, i will be taking it all to higher authorties and social media as i have recording of all my conversation which i made ur current manager to listen if my complain is not taken seriously.
Sangita mehta

I ordered three pastas from Pizzahut fanchisee in Bommasandra Branch in Bangalore on Friday, 01st June 2016 through online.

The order was placed at 7:00 PM.

Knowing very well it is a weekend, I chose a later delivery at 8:30PM, hoping they will deliver on time.

Within 5 mins, I recieved a call saying the oredered item is not available, and I was asked to chose a pizza.

Then I told them, I want to cancel the order.

They said, they will call me in 5 mins,

They called me in 5 mins and told me the item is available from a different location nearby (ELectronic City) and it will be delivered from there.

The delivery was delayed, and the quality of pasta delivered was terrible.
Undercooked food.
Food was delivered in cold condition.
ingredients used was bad
Unprofessional service

Even after contacting the customer feedback there is no response.

I had placed my order in Pizza Hut which was confirmed by them. I called again and i was assured the second time as well that the Pizza would reach me in 40 mins. Inspite of reconfirmation, i did not get the delivery of the pizza. The company violated the promise made and kept me waiting till 12 and finally did not deliver the pizza. There was no information given by them regarding their failure of delivering their pizza.I ordered pizza from the number [protected].

We ordered 2 Pizzas . One tandoori paneer and one veg supreme . It was ordered at 10.19 PM on Saturday . It wasn't delivered. After calling after an hour, it was said it will be delivered within 5 min . And it wasn't delivered.

Name - Gitank Sharma
Address - C-33, Sector -34, Noida, UP, pincode- 201307

Thanks and regards
Gitank Sharma
Ph - [protected]

#pizzahut disappointing!!! as always they failed to make delivery by giving foolish reason of rain in mumbai.
My order no was:[protected]placed on 01/07/2016 13:13:27)
Delivery time is 01/07/2016 13:44:00 approximately.
But at very next minute of 1.45pm person from pizzahut calla and give reason for delay. because of their unprofessional attitude, i have to face bad face in front of my client.
I make sure i spread the news of your lethargic attitude.

I have ordered pizza at 3:20pm on 20 june 2016.
I have made payment of around rupees 1550, with paytm gateway. the amount got deducted, but i didn't get any confirmation from pizza hut. than i called customer care service to ask about my order, they said that the order is placed and it will get delivered within 1 hour. but again i didn't get any email or message, so i called again and again but got same reply. at 5 pm i got a call that my pizza is on my way, i have waited for half an hour for the delivery guy, than at 6:25 he came, and said that your total amount is around rs. 3100 and you have to pay it now to get the pizza (12 pizzas now but i have just placed order for 6 pizzas). i said that i have already paid it online, just give me 6 pizzas, i have also showed him the mail confirmation i received. but he refused to give pizza, as told by his store manager. than i called customer care for this issue, thrice and every time they have put me on hold for 15-15 mins and told me to call back, but they didn't. and finally on the last call they said, that they will refund my amount and will drop me an email regrading the refund. but as usual they didn't.
Now i don't have any email or message or my money.
The customer care is the worst part of pizza hut. i have told all of my friends and relatives not to order any pizza from pizza hut. this is the worst experience till date.

I received notification on my pizza hut application of buy 1 get 1 on any medium pan pizza by using the code Phe01.
So in the pizza hut application, after adding medium pan pizza to cart and applying the code Phe01 mentioned in notification, the product was still not discounted.
It was showing the price of both the pizzas which is incorrect.
Giving false notification.