Pizza Hut India Complaints & Reviews

This was the second time I ordered from Pizza hut. Both the time I had the same problems. It was my mistake anyway to order again from them. The issues are as below

Your order no. is[protected]placed on 26/05/2016 20:00:21)

1.The order was 45 mins late
2. When asked about it rude answer from the delivery person
3. No discount. However their website says 30mins or free
4. The pizza was horrible to eat.
5. It was like I am eating day before pizza by just re heating
6. The pizza was very cold.

Left feedback on their website but no acknowledgment.

I have done online transaction for 2 pizza which costs 476 rs. I have order 2 pizza as we need to take two pizza to apply 199 offer. The money got deducted from the account. I have informed pizza hut on the same day, they said that money will be credit back in 24-48 hrs. But still i didnt get money into my account. Ph no - [protected], date - 29 may 2016 around 8:30pm.

My bill was of 548 rupees. the delivery boy had to return me 52 rupees as i gave him 600. rather he asked for 8 rupees more. and then, instead of returning me 60 rupees he gave me 50 rupees and argued that he gave me the right amount in return. i've been robbed of rs.10. this is not a good way of having relation with customers. please teach your delivery boys some basic math and also give me compensation if possible

I have visited the city centre1, pizza hut on 02.06.2016 at evening. i am surprised to see the charges add with the actual price which are not disclosed in the menu card or any where of the resturant. I think it is the serious violation of sales of goods act. i demand immediate action from the higher authority and take this matter seriously. When i quaried on this matter and asked the manager he was very angry over me and misbehave with me.

I placed on order at Pizza hut on Friday[protected] after making payment by my credit card thru Pizza Hut website. The confirmation e-mail from them was at below:-

Your order no. is[protected]placed on 06/05/2016 21:40:32)
Delivery time is 06/05/2016 22:26:00 approximately

I didn't receive an order till next, 1 hour, I called them to[protected] to check the status, the Centralized executives they said that from Pizza Hut HSR Layout store they will call you back in next 5 minutes.

But for the next 30 mins, I haven't received any call or order update. I called again to check the status waiting in call fore more than 15 mins. Again he told the same reason. In total disappointment i have cancelled the order.

Its been 25 Days I havent received my money Rs. 550.98 to my credit card account. I have called Customer care twice in this 25 days its been told they have raised a complaint and will get a call back soon. But havent got any call or any update on the same.

I had ordered pizza on 25th of May from PIzza hut and I didn't know I would be making such a horrible mistake.
When the pizza was delivered due to network issue the delivery boy swiped the card twice. And I understood the situation and have been keeping my cool. I have been calling almost everyday asking for a cal back to inform the situation to me. But no, no matter how many times I called they are just not responding. And they have to refund ₹808 to me.

This is in regards to my dealing with Pizza hut staff yesterday.

I have ordered 4 Pizzas around 9:40 PM (payed online) and i received the Pizza around 10:40 PM.
I have got no call and no message about the pizza getting delayed.
when i asked the rider about the delay, he mentioned nothing and he called the store manager. The store manager doesn't pick up the call and then the rider mention that if you pay online then the store manager doesn't care and very rarely he picks up the call.
we keep calling the manager and i called pizza Hut customer care as well. but they were of no use, i called pizza hut customer care 6 times but all the time they were rude and keep cutting my call saying they cant do anything.

Hungry and Frustrated, we stopped calling them around 11:30 PM, throw away the cold pizza and went to CCD for our dinner.

i have been eating pizza hut since i was a child and i never expected this kind of poor customer care from a brand like Pizza Hut.

i have recorded all my calls and video the Rider's conversation just to show the whole world how humiliated i was yesterday from Pizza Hut guys. Please let me know if you like to see it before i distribute it to local Radio channels and facebook Blogs.

E-mail used for ordering: [protected]@gmail.com
Mobile used for ordering: [protected]

I had ordered 3 personal pan pizzas on a pizza hut outlet in a foodcourt in Saharaganj Mall, Lucknow, Uttar pradesh.
I was then asked for any extra keptchup satchet which would be payed i.e. Of ₹1.
When enquired they said no free ketchups would be given.
Every fast food restaurant be it mc donalds or kfc gives one satchet of ketchup free with each food item you order.
Even when I did a take away in another pizza hut joint in the city they gave us one free ketchup sachet with every pizza we ordered.
When i argued about it I was rudely given the answer that be it one or ten pizzas kepthup will be paid.
I understand if dominos says that they'll be giving a paid ketchup since they dont motivate ketchup as an add onto their pizzas. But pizza hut does so and a ketchup is an essential with every pizza of theirs.
Also later i was charged for 7 ketchups without my knowledge or asking me and further was given only 5 keptchuo satchets. Later when i asked them to refund me for the keptchup sachets hey hadnt given they plainly refused saying i may have not checked properly.
Giving no free ketchup sachet is a complete loot. And such casual, untrained and disrespectful staff members are not acceptable.
Please refund my money or look into the policy if it exists so and charge the members of this outlet. Every penny matters!

I gave an order today and my experience with your store was just very unpleasant. My order number is[protected]. i received the confirmation from the delivery boy prior to the order in 5 minutes and he didn't mentioned about any delay. The time the delivery boy reached to my house he was 10 mins delay. then i asked for the 30 mins or free. The way your store manager spoke to me is not acceptable, this the way you people treat your customers and says to be the number one pizza company and spread over 100 countries. I have the written details of the delivery boy and the number of the store person i.e [protected]. Order location is: Pizza Hut – Bengaluru - Marathalli

I placed an online order at Pizaa Hut through their mobile app on 5th May.. The order amount of Rs. 606 was deducted twice from account but the order failed. Its been 25 days and I have not yet received the amount in my account.

I have been calling the customer care but get the standard reply that it will be reverted back in 10 days. I also complained through social media, they took the details but there has been no action.

Hello

I was a worst ever experiance with pizza hut.
I ordered pair of pizza through food panda at 9.20 pm today at pizza hut funcity prashant vihar.
I didn't came even after 1 hour and when I called at pizza hut they said it is on the way.
When the delivery boy came with pizza after 1hr it was totaly dry, no toppings no cheese... the quality was so poor we send it back and told ur order will be delivered in 10 mins again..
Now its been 3 hours I haven't recieved my order and on phone they were just telling everytime that our order is out for delivery & will reach by 10 mins.. we almost made 10 calls...
IT IS SUCH A POOR SERVICE INFACT NO SERVICE.
Are we mad that we are ordering the pizza... dominos is much better than you.
IT WAS NEVER EXPECTED FROM PIZZA HUT.
YOU PEOPLE ARE MAKING FOOL O[censored]S.

Varuna Chawla
[protected]
Rohini

I have ordered 2 medium sized pan pizzas online at 7:30 pm today and made payment through hdfc credit card as well . The worst part is it is not yet delivered and when we called customer care they replied they will communicate with the store which received our order and let us know in some time, after some time when again we called up customer care to cancel the order they told us that our order is on the way and we can't cancel the order and we won't get refund as well.we said ok ... but now it's high time as after 3 hours also we did not received pizzas and customer care pupils are saying that we wont get refund for our order.pathetic service ever.will recommend others also not to order via pizza hut.. disgusted with the customer care pupils are responding.

I placed on order at Pizza hut on Saturday after making payment by my credit card. The confirmation e-mail from them was at below:-

Your order no. is[protected]placed on 28/05/2016 20:55:03)
Delivery time is 28/05/2016 21:26:00 approximately

I didn't receive an order till next, 1 and half hour, I called them to check the status, the Centralized executives (DIVYA, SANTOSH) they said that someone will call you back in next 5 minutes.

But for the next 30 mins, I haven't received any call or order update.

I want a serious action to be taken over PIZZA HUT, and their executives and wish that they be placed behind bars for fooling customers like this.

We ordered pizza 2 nos and 2 galic breads at tel 39883988and order was taken by mr chetan at 08 02 pm on[protected]. The order was as promised by mr. Chetan to be delivered within 30 mins. The order was directed to the nearest place at jayanagar 3rd block tel no[protected] and they received it at 0805pm as informed by the branch manager mr. Surjeet singh. Even after 1hr 35 mins, the time now is 09 40pm the order is yet to be delivered. Please refund the total amount of rs 686 as this delay has caused immense inconvenience to us. Also take action on the concerned persons for sleeping over the order for such a long time.

We will think twice before ordering pizzas in future

... From vaidheeswaran registration no [protected]

This is regarding refund of my pizza order placed on 4rd of may, 2016.My name is Nikhil Nirhali.I had placed order under “Any Pan pizza, any day, any size @ RS. 199” offer. I ordered 8 pairs of pizza that means I made order for 16 pizzas. I made online payment through HDFC credit card and payment was successful for 8 pairs(16 pizzas.)I have attached bank statement and bill for the same.
I will walk you through the whole situation which I am facing since last two weeks. I had decided to give treat to my colleagues on 4th of May. So I had ordered 16 pizzas from pizza hut hinjewadi, Pune outlet. I made online payment of Rs. 3256.84 and payment was successful .So until then everything was fine. I was waiting for the delivery guy to get the yummy pizzas. So finally he arrived downstairs of my office and called me to take delivery of my order. So I went to take the pizzas but to my surprise this guy had bought only 1 pair of pizza (i.e 2 pizzas). When I asked him about the other pizzas he said that order was for 1 pair only and handover me the bill, the bill was for one pair of pizza only they have deducted 471 rupees for that pair of pizzas and remaining amount I.e.2785.84 was under 'remaining amount' section on the bill. I have attached bill for your reference.
Hence I didn’t take the delivery of that single pair of pizza and send him back. And this is the reason I am writing this mail to enquire about my money, where is that remaining amount? Bill is showing the remaining amount but how can I get my money back? And its not like that your delivery guy bought 16 pizzas and then I refused to take order, instead he bought only 2 pizzas for the prize of 16 pizzas, how could I have accepted the delivery?
Now its been 22-23 days I am getting the false hope, same lame answers and I am tired of calling the customer support, here they are clearly fooling me (or can I say robbing me), its not the question of 50-10 rupees but my entire 3256.84 rupees are stuck and I am not getting any single reply from their side. Please do the needful and resolve the issue.
Thank you!!

I have ordered pizza at 8:03 pm on 26.05.2016, and also before ordering got confirmation with the booking agent that delivery within 30 or free order. Also the same offers appears on pizzahut.Co.In

But at the time of delivery (As the delivery was made after 40 mins) the rider refused to provide the offer and collected full cash. When i call customer care they are not even bothered to listen to my complaint and they are asking me to speak with the rider. One of the worst experience i am facing with pizzahut. While taking the order your executives are cats, and after order delivery act like dogs. Pizza hut you can reach me on [protected]

Hi.. Myself rineeka.. I had filed a complaint against phd on 6th may 2016. To address the complaint, i got an unexpected call from your company on 10th may from[protected] by executive named shabana.

The solution provided to me was that i could order of any pizza. I asked her to call me sat (14.05.2016) since i wasn't consuming nonveg. Shabana had promised me a call back which she never did and then i got a call from the same number on 18th may 2016 twice in the evening at 5:02pm & 5:06pm respectively which i couldn't attend due to household work. Tried calling back on the nbr but it doesn't connects..

To check the status on the call back promise by phd delivery consumer service, i called your customer care number on 23rd june at 3:37pm (Call duration 2:46 minutes) and asked for shabana, the executive who picked my call said that shabana is on leave that particular day and will call back by tmrw that is on 24th may 2016, executive told me she will inform shabana to call me which never hpnd..

I called back again tday 26.05.2016 to check the status at 12:43pm (Call duration 2:14 minutes), and asked for shabana. Looked like that executive didn't know what he is supposed to do being a customer care executive and kept my call on hold without my permission... As usual disappointing and bad service.. I discntd the call from my end after few seconds since i don't have a tree of money to listen to your promotional ads and of a call which lands up no where.

Lets see if someone from ur company reads my complaint and gives a solution.. Or if shabana takes responsibility to call back her customer complaint.

A very unhappy and disappointed customer of phd,

Rineeka gaur

Hi,

I have had a very bad experience with ur staff member from Rt nagar branch, staff name Shakira.
She was very rude and had a very bad behaviour, attitude in addressing customers. I am was literally embarrassed in front of my family and other customers because o[censored]r staff member and had to cancel my order. Please take this matter seriously it is for the betterment o[censored]r company. One bad staff can loose many customers in future.

Thanks
Abbas
[protected]

I hv visited pizza Hut outlet near m2k rohini and ordered meal for 2 @ 699rs. I ws forced to pay the amnt as 917rs. Without bill as the bill whch ws generated earlier ws wrong and due to non availability of branch manager Mr.sandeep I ws made to wait for 25 min and even thn bill ws nt provided ...as a policy if bill is nt got thn no payment bt I hv made the payment without bill as I ws forced for the same...nw hw it will b adjusted or redeem kindly confirm

I am a regular customer of Pizza hut who wishes to order a Pizza and get it on time with all the hygiene checks done. But lately I have had really bad experiences with one of their outlet in Prem nagar - Delhi. I ordered 2 pizza’s and while having my 4th or 5th bite I found something unusual on the pizza, on checking it closely I was shocked to see pieces of paper on it. I called up at the call center thrice and each time I narrated the incident and the agent put me on hold for 5 minutes then the call got disconnected. I had also taken up this issue on their Facebook page and your feedback site but till now (after 4 days) haven’t got any response.

Order ID[protected]