Pizza Hut India Complaints & Reviews

I ordered home delivery from pizza hut using zomato last night from outlet located at DB mall, Gwalior M.P. Order no. [protected] worth almost Rs.1700, the screenshot of order is attached. Pizza hut did not provide any seasoning along with the 2 pizzas ordered. I feel very disappointed as an old regular customer of pizza hut. My family could not enjoy the pizza and it was an awful unsatisfactory experience like never before from pizza hut. I request to take the needful action. Thanks

I have placed the order through toll free number of pizza hut, which is not the first time . I ordered with the number many times, but today I got a call from Rajouri Garden Outlet Manager whose no. is [protected] that this area is not in our delivery. told me to cancel your order . I think they check the order price which 209 Rupees . So they are not interested in delivering the order.
This is a serious issue which will be check by the Company .
Very shameful for the company to select the placement of order according to Amount.

I paid the amount Rs.734 on 24Mar2021 for the purchased pizza at Bangalore (Ramurthi Nagar branch) and bill for the same not received due to network issue at your shop. Kindly provide the bill to produce at my office by tomorrow. Please check the bill amount with mobile [protected]

I have purchased pizza at Bangalore ( Ramurthi Nagar branch) on 24Mar2021 and the bill for the amount is Rs. 734 is not given due to some technical ( network) issue at shop they said I will get e-bill but I havent received till date. Please refer the bill with [protected]....

We are regular pizza customer of pizzahut. But our today's order ( Order no.13599783 From: Baroda - Race Course Rd - [protected]) was unsatisfactory. All the 4 pizzas were burnt and toppings were very dry and less in quantity unlike other days. The photographic evidences are shared.
You would like to make necessary amends so that customers like us don't feel fleeced in these testing times. Hope you will take necessary actions to redress our grievance.

Quality of Pizza is very poor this is not expected from Pizza Hut

I purchase item and swipe card for payment but not received cash in mechine but my card was gone cash date 8.4.21 time 7.38 and 7.39pm amount of 734 two times, i paid cash by hand, pls check u r bank statement and refund my cash. My goggle pay [protected]

I had ordered pizza from Pizza Hut outlet at stellar mall, hubli
After 2 hours of placing order, the store manager calls and informs that, there are no bikes to deliver the pizza

I had to cance the order..
I made online payment of Rs.620

My order number :[protected]

I want my refund and make sure strict action is taken on store manager

I ordered the pizza for delivery and paid online payment, I got the call from pizza boy said we can't delivery come n pick the pizza, after I called customer care they said raised the complaint store person will call n delivery, wait more than 45 min, still not get response, again called customers care they saying store cancelled the delivery, I waited 1 hours .
I need proper answer for this, if they can't delivery why they allowing us to order, my time n money is wasted for this.

Received Pasta with Rotten and bitter Mushrooms. Pizzas cheese quality, taste and quantity, everything was terrible. Can't believe big foodchain company could do this.

I ordered a pizza from korum mall thane on 29 March 2021 but due to unfortunate circumstances the order was not delivered I received a message saying refund will be initiated but nothing has happened yet
order no 19058365. It also is showing delivered when it wasn't delivered the amount paid was 370 Rs

Low quality oil was used. For the first time, I had oil in my hands while eating the pizza. The paper at the bottom shows the oil it had. There was a poor fragrance of oil coming from pizza.

Dear Team
Today I have ordered pizza. My Order id :10056300 .
received
From: Jajpur - Utkal Centre Point - [protected]
Delivered To: Shree vihar,[protected]
Expected delivery time: 18:28

I called the delivery boy @6:30; he told within 3 min I ll reach you.Again called after 10 min again he told just wait for a second I m In front of your house.Then after some time I called to your store manager, he told delivery boy face an accident so he is not able to deliver, I ll send another guy. Repeatedly they are giving absolutely false statement. And the behavior of Delivery person is not good.
The delivery location is max 1.2 km from store.What is about 30 min guarantee delivery

Kindly look into the matter.

Worst experience in recent visit for pizza Hut, about the quality of my good what they given, I sent my person on[protected]:10 pm @ pizza Hut brigade golden Triangle mall to bring the Pizza s but quality of food and behavior of staff, it's worst, and my bill number is TI7855837 and my phone number is [protected]

- date of incident : 3-3-2021, around 3 pm IST
- I was trying to order the pizza from pizza hut app. I added the pizzas to the card, proceed to the payment step using UPI method (GPay), the money was deducted from the bank but when i returned to pizza hut app order was not placed and the cart was empty.
- The disadvantage using the pizza hut app, is there is no option to lodge a complaint when an issue occurred. Only FAQ's are available.

Ordered on 26 January 2021 but order cancelled by Pizza Hut itself well after the delivery time and didn’t even inform me. I kept on waiting for my order and trying to call Pizza Hut about my order. Finally after about one and half hours I was told about the cancellation of my order when I called the Laxmi Nagar outlet. Refund is also pending till date. Very pathetic and disappointing.
Seems a cheat company.
Ph [protected]

I had placed an order today through the app code order Number 19302810. I received a SMS @ 2145 hrs confirming the dispatch of the order.

I called the call center twice 2205 and 2230. At 2205 Hrs the call center executive told me that he will ask the store to call me back which never happened. At 2230 the person on the call said he will connect me to the store which also never happened.

I eventually went to the store which is at a distance of 7mins from my residence the store Manager Mr Sachin told me the rider has taken the delivery and he will give me a fresh delivery but I was aghast as the same order which was cold was handed over to me.

This is absolutely ridiculous and non acceptable. I need a response and a detailed investigation and if this is not resolved to being transparent with your customers I will not hold back and let the entire country know of PIZZA HUT BEING NOTHING BUT A CHEAT.

I order pizza around 8:40 ... estimated delivery time is showing 9:10 .. I called the customer care around 9:15 they told me I mentioned the wrong number, so I request to change my number and make the delivery. He told me he is informing the store and I will receive the call within 10 minutes.
After 20 minutes when I didn't receive the call I called again the customer care..they told me they are escalating the matter to manager and I will get the call within 2-3 minutes.

They called me around 10 and saying can you please confirm us your address...
what type of behaviour is this??
Done with pizza hut service...
Not gonna order again to them..

Order number 10002275

My order no 14457139 cancelled after money deducted from my account on the occasion of my wife's birthday. When i called CUSTOMER care they said that they are redirecting the number to nearby store and you will recieve a call in 5min. After waiting for 10min i called back they said they have stopped taking order now. THIS IS LITERALLY ###. WHAT A HELL PIZZA HUT IS GIVING SERVICES. NEVER EVER RECOMMEND ANYBODY TO DO ONLINE ORDER TO PIZZA HUT AS THESE PEOPLE DONT DESERVE. THAT IS WHY THERE COMPETI TORS HAVE GROWN SO MUCH IN INDIA. KINDLY REFUND MY AMOUNT ASAP

Pizza order at 1205PM.

So far no response and not delivered.

Many times called Call center but they keep saying that it will be delivered after speaking to the concerned store.

So far no one has called me and give an update.

Very Very Poor service even though we have paid in advance.