Pizza Hut India Complaints & Reviews

I order today 4 pizzas and all the pizzas are burnt and has a bitter taste. We were forced to throw them in bin only.

Order 19440291 received

My name chandra shekhar my number [protected] from Sahakarnagar bangalore -560092 . I had ordered pizzas and other sides on this day at 8:58 pm and am receiving the delivary at 10:11 now and in between the store of Sahakarnagar had called me and saying there is no stock in Jalapano and chessy garlic bread. At 9:55 he is informing me the change it’s already late and again change in order this is very wrong from your side, I always used to order pizza from dominos, thought to see how it will be in pizza hut, very worst experience from your side

Dear Customer, your delivery order 13832094 from Pizza Hut has been confirmed and will be delivered shortly, If any query Pls call[protected]
Details of order

I had ordered for pizza for the family. After 35 min, I saw a missed call and within 3-5 seconds I called them back. They said the delivery is getting delayed and at the 35th min they were asking my address. The staff also told me arrogantly that he called me several time. When I asked him why is he asking the location when the address is there, his reply was they get incorrect address from call Centre 😳😳🙄🙄. When I said as per standards provide me the pizza with some discount, with arrogance he told I will not get the discount. When I said, in that case he should not deliver the pizzas, he said ok and kept the phone.
This is the third time I am facing this issue. Your staff do not know “customer delight” at all, looks like they are full with their pockets and care damn / take the customer for granted.
After I raised the issue to your call Centre and then there was conference call, and for almost 15 minutes, it was just arguments but no solution for the delays.
I did not expect such behavior from Pizza Hut. Extremely unhappy with the treatment.

I have ordered at 6:29 but I got my order at 8:08 what type of services u have this is ### and you guys really wasted my time I DOMINOS is better than you RAMESH your service boy is ### and I have called 4 times for your CUSTOMER care they told me our store manager will call you back but I haven't received any call from your ### mangers regarding this what a nonsence people you have in your store

### pizza... Looks like worst than roadside pizza stalls... And taste worst than that

I am very old customer of Pizza Hut. I enjoyed a lot of tasty pizzas from this esteemed company. But lately, the branch has shifted to some other location, that's why I had to switch to Dominos. But today I noticed that a new branch of Pizza Hut has opened in my locality again. So, I ordered Super Saver Meal Combo with same high expectation as I had before. But today the pizza that I ate was the worst pizza I have ever eat. I don't think I can ever going to order again from Pizza Hut. Dominos work well for me now.

Hi,
Yesterday night I had given order for two meal my amount is deductted but not recieved any pizza and any message from pizza hut want refund and I am not happy with your service..

I had ordered from POS API 9000001, 12224000, Pizza Hut Ambernath on 7/6/21 as a takeaway parcel. However, when I had opened the parcel, I noticed that I did not get 1 Pan Chicken Supreme Personal, instead they packed garlic breadsticks. Very frustrating! Moreover, I had ordered 3 choco sundae which I realised after reaching home, that all three were melted and frothy. I do not suspect the transit period as the reason for the icecreams to melt as I was traveling in my own AC car and it was a 20 minutes drive from my residence.
This franchise of Pizza Hut located at Ambernath, GNP Galaxy is not maintaining the cold chain for preservation of ice creams. Also I had called the store person thrice on realising incomplete product delivery, but no one cared to answer. Even the store people must have realised later that they had packed the wrong items for my order but still no one intimated me. Its very disappointing of Pizza Hut!
I had never faced such issues with Domino's Pizza.
Kindly refund my money for one pan Chicken Supreme Personal.

Hi,

My online order was not successful on 03/06/2021 on pizza hut website, but Rs.255.16 were deducted from my account. I have emailed pizza hut customer care team but no reply until now, I have had called them several times but no success. I request pizza hut to return my money please.

Order no: 12060288

Regards,
K. Patel
(M) [protected]

I Harshish Mallem had placed an Order of 2 box Pizza as on 30th May 2021, amount of Rs. 599 got deducted from my Bank account. Till date I did not get the delivery nor full amount refund. I raised complaint to customer care thrice till now, every time I get to hear from customer care executive that refund being processed but till date I have not got refund amount Back. I'm tired from false promises made by pizza hut to its customer. However Jubliee Hills (Hyderabad) branch store had been negligent delivering the services and not refunding even after order cancellation. Also I was given a free advice to pick the order from the Store, if had to pick the order from store then I would have ordered it online. Therefore requesting for neccesary action and get my refund Back asap. Thank you

While Ordering the order No 19679209 could not be completed online but Rs 492.46 were paid to you on my credit card. I shall be grateful if the amount is reversed and paid back to my card account
Thanks
Dr Raj K Tandon

I have ordered for pizza online and paid through Paytm wallet and received order no. 11308233 at 8:07 pm today but didn't receive it. This is very bad experience me n my kids want to celebrate my parent's anniversary but your service provider has ruined it . I was trying to contact but contact nos.are not working, I had also try to contact through customer care number but didn't get any response, I had also forward mail through reply on the same from where I got my order confirmation but received an auto generated mail response..
In this pandemic you have spoiled an important day of mine.

I ordered 2 pizzas from the pizzahut website on 29th may 2021. After an hour or so i got a call from the store that they cannot deliver me since their store is far away causing me inconvenience, the store manager said that i will recieve my refund within 3 days.
Next day i called pizzahut on the number given on the track order page the person told me that i will be refunded in 3 days.
1 week has passed now i still havent recieved my refund. And the track order page still shows my order is confirmed and will arrive by 8.08pm
My order number is :18764389
Name on the order: Mosarrat Naheed
Please refund me my money.

We have ordered pizza online, country feast n farmers pic with cheese max (order number 18774713 Meal combo Rs. 599). Pizza was not ho at all n it was stale. I was searching cheese all around the pizza. Seriously!!! It was very bad experience. No taste nothing. Corns were dired, yaakkkk... If you doest want to give people good pizza why do provide such offers... Even our money went in vain... please stop fooling people.

Respected,

In June 2nd 2021 i made 2 transaction & both transaction not placed but amount was deducted from my account.
Also note that today 4th June 2021 & still amount is not refunded. Kindly refund amount as soon as possible. Here i am providing the details of both transaction
order number & amount
[protected] Rs. 1682.1
[protected] Rs. 1682.1

I have ordered your hut treat meal today on 3 rd June 2021 and both the pizza taste very bad and also one with the name double cheese doesn't contain any cheese in it. I want my refund as your quality is degraded now. This is soo bad I hadn't expected such quality from your side. I want my refund anyhow.

Hi,

I ordered Pizza through Pizza.co.in on 15th May. When I completed the order and the amount got deducted, I got a message

Dear Customer, something went wrong & we are unable to fulfil your order no 13688990. Any amount deducted will be refunded.

I waited for the refund for almost 10 working days but the said amount is yet not credited

Date : 15th May Ref No.:[protected]Amount : 865.20/-

The above mentioned amount got debited and the transaction was not complete. Please reverse the amount

I tried to order pizza yesterday around 11 pm India using your application
money was debited Rupees 655 but the order was not placed and am not even able to reach your customer care number, kindly please help what can be done else its very risky to make orders from your app and neverdo so if i dont get that refund

please do reach out to me

Thanks and regards,
Mrinmoy Bora
[protected]
India, Pune

I placed an order over webpage on pizza hut account after waiting for 2 hr got a call from pizza hut person said over the phone we are unable to deliver the order due to unavailability in your location. and said cancel your order and you will get your refund within 5-7 days . till date i am not getting my refund. when I connect with customer care he said payment already initiate on 25.05.2021. but when i cross check there is no such payment from pizza hut and no notification from bank end when i get any payment.

Kindly issue my Refund ASAP.

Attaching is Screenshot of payment.

Registered Mobile No- [protected]

My order ID 15015849. I HAD placed a order and estimate time for arrival of pizza @9pm . But it is not delivered yet . I had talk to the store they deliverd the message of dispatch but pizza delivery boy said i havnot got the order yet its 9:27pm