Pizza Hut India Complaints & Reviews

Here in pizza hut no billing system..the lady say on the counter plz check your ph.you received a bill.but after 12 hours..I didn't get it..it's shame full...no guidance on the counter for offers.za

Name - Ankur Kumar
Phone number - [protected]
Order# 15078767
Date of order- 31st July 2021
order time : Arrond 08:30 PM, Expected delivery time: 09:33 PM
Pizza delivered by 10:45!!

Issues-
1. Order recieved delayed more than an hour through our location is well connected and falls under service area of Pizza Hut
2. Issue was raised thought Pizza hut customer care twice, however remained unresolved
2. Store representative blamed that address shared was incorrect /insufficient to place order. We checked with Customercare and delivery person as well if there were discrepancies in the address entered and they both confirmed that address was complete only and absolutely traceable.
3. Food delivered was not hot and of very pathetic quality that I never seen at any Pizza Hut store
4. Order was cancelled calling to customer care still delivery was done.
5. Delivery guy requested hard to accept the order as it may create an issue with his job. So we out of humanity accepted order thought faced issues mentioned above.
6.Delivery guy also committed to get rs. 300 refunded if order is accepted. However, same is yet not refunded and it is quite shocking how the delivery guy made a false commitment.
7. Delivery guy was not carrying any phone and he requested us to help him in contacting another customer living in same society.
8. We being Pizza Lovers, have been old customer of Pizza Hut but this incident has forced us to switch our preferences. Also, wont be ever able to suggest anyone to order from Pizza Hut

Money deducted but order not placed
Payment by phone pay
Want my refund 266.70rs asap

Hi,

On sunday the 25thjuly i ordered chicken tikka supreme stuff crust pizza with extra cheese...through zomato .

The pizza was sent to me from kandivali east outlet.
The pizza was worst quality
first of all the size : it was small for a medium pizza the quantity was very less
For stuff crust there was hardly any kababs kept all it had was small (literally smaller than a size of marble) balls in between somewhere in the crust rest it was only dough.
I m attaching screenshot of my order number for you to chk further.

Today I visited Pizza Hut in V3S Mall, The counter lady kept me waiting for more than 10 minutes just to take my order, though nor many customers were around, When I asked whether they are understaffed she replied - all staffs are at the back - " god knows doing what "

It took more than 20 minutes to deliver the Pizza at my table.. & interestingly the pizza tasted very odd.. So I've decided not to visit Pizza Hut again in near future

We ordered today 24.7.21 I the evening Magic pan pizza box.and the cheese that they put over it is if very bad quality

I ordered Pizzas and garlic bread on 22nd July worth Rs. 1113 in Navi Mumbai, my swiggy order I.d is[protected].
I was anyways not happy with the charges as it looked too high to me for my order, I still went ahead to place the order for the brand name, but the worst part of it was still awaiting, when I got the delivery, all the items were badly stuck in the cover lid, leaving all the cheese stuck to the lid of the boxes, I still went ahead to taste the food, it tasted horrible, worst than any local pizza. I am highly disappointed and annoyed with the food quality that I received. Very shameful for a brand like Pizza hut.

I had order Pizza online on 18 Jul 21 at 20;30 hrs for an amount of Rs. 445. My order number is 19330187. I wait till 11:15 pm but not received the Pizza till date, however status is showing that pizza dispatch . i asked for cancel but not get msz fro pizza hut that ur refund is initiat.

2. It is very sad to know that Pizza Hut is involved in such fraudulent activities, ie showing the status as delivering.This is my first and very bad experience with Pizza Hut.

3. In view of the above it is requested to refund the ordered amount of Rs. 445 at the earliest

1. I had order Pizza online on 18 Jul 21 at 0853 hrs for an amount of Rs. 1230. My order number is 15297896. I have not received the Pizza till date, however status is showing as delivered. On contacting the delivery boy ( mob no. [protected]), he told me that pizza is being delivered by other personnel. The other personnel was non contactable as he stopped picking up the call.

2. It is very sad to know that Pizza Hut is involved in such fraudulent activities, ie showing the status as delivered without delivering the item.This is my first and very bad experience with Pizza Hut.

3. In view of the above it is requested to refund the ordered amount of Rs. 1230 at the earliest

Commandant Angello Innocent
[protected]
[protected]@gmail.com

Hi

I did order from web page in 15/07/2021 and did payment through Google pay.. amount of 1041.59 at 12.54 ist with UPI ID[protected].

Order got stuck but payment completed as per above. So can you please initiate refund?

My transaction number is[protected]. Phonepe money was deducted but order was not placed from pizza hut. Amount was 472.50 rs

On June 5th, 2021, I ordered pizza from Pizza Hut(Order number:[protected] for Crossings Republik, Ghaziabad location and due to some technical error in the app, order was redirected to a wrong outlet Noida - Galaxy Blue Sapphire Plaza location, I got a call from the outlet that the order shall be cancelled and I have to place a new order as only Crossings Republik Ghaziabad outlet would take the order. Even after a month I haven't got my refund and when I discuss this customer care, either they have some lame excuse every time, they don't entertain my problem or they come up with a copy paste response that they have coordinated with the outlet and the store manager will call me back in 10 mins, which never happened by the way. Please let me know how can I escalate this matter in order to get my redund.

Not able to apply my gift voucher or gift coupons to the order online

Order number 14535922.

The food was late, cold and the wrong order!! The outlet is screwing around. Could not return the pizza as the kids were hungry!! Had to settle for substandard stuff.

Order 19105943 from annanagar Chennai pizza hut

I ordered two pizzas Personal. And both pizza bread base was rough and stale. We couldn't consume and was thrown in the bin.

I lost my money.

I want a replacement good quality pizza delivered for the worst service.

Order 19105943 from annanagar Chennai pizza hut

I ordered two pizzas Personal. And both pizza bread base was rough and stale. We couldn't consume and was thrown in the bin.

I lost my money.

I want a replacement good quality order or my money refunded for such worst service.

I ordered a pizza yesterday from pizza hut amount was deducted but order was not placed. No information where is my money and no refund details.

Dear Team,

Just want to bring your attention on hygien and cleaning related issue on your outlate.

After multiple reminder staff did not take it seriously.

I am attaching the few pics for your reference.

Outlate name - Showroom no 5, Ground Floor GT Central Plot no - 4 Jaipur.

Timing - 15:50
Date - 1st July

Please take it seriously as its badly impacting on your brand.

Thanks & Regards
Karan S
[protected]

I placed an order 3 weeks ago and didnt receive my order. Asked for refund for more than 200 times to the store manager but i haven't received any refund. Mr. Tinkal is the store manger of noida sec 27 pizza hut and he is very arrogant and is not refuding my money. Kindly take a strict action against him else i will make sure to file a strict action against pizza hut.

3 days ago I have ordered the pizza online. Do you do some technical conditions My order got canceled.
But I didn't got my money back yet.
I don't know anything when it's going to be back.
Thanks.