Pizza Hut India Complaints & Reviews

I have ordered your hut treat meal today on 3 rd June 2021 and both the pizza taste very bad and also one with the name double cheese doesn't contain any cheese in it. I want my refund as your quality is degraded now. This is soo bad I hadn't expected such quality from your side. I want my refund anyhow.

Hi,

I ordered Pizza through Pizza.co.in on 15th May. When I completed the order and the amount got deducted, I got a message

Dear Customer, something went wrong & we are unable to fulfil your order no 13688990. Any amount deducted will be refunded.

I waited for the refund for almost 10 working days but the said amount is yet not credited

Date : 15th May Ref No.:[protected]Amount : 865.20/-

The above mentioned amount got debited and the transaction was not complete. Please reverse the amount

I tried to order pizza yesterday around 11 pm India using your application
money was debited Rupees 655 but the order was not placed and am not even able to reach your customer care number, kindly please help what can be done else its very risky to make orders from your app and neverdo so if i dont get that refund

please do reach out to me

Thanks and regards,
Mrinmoy Bora
[protected]
India, Pune

I placed an order over webpage on pizza hut account after waiting for 2 hr got a call from pizza hut person said over the phone we are unable to deliver the order due to unavailability in your location. and said cancel your order and you will get your refund within 5-7 days . till date i am not getting my refund. when I connect with customer care he said payment already initiate on 25.05.2021. but when i cross check there is no such payment from pizza hut and no notification from bank end when i get any payment.

Kindly issue my Refund ASAP.

Attaching is Screenshot of payment.

Registered Mobile No- [protected]

My order ID 15015849. I HAD placed a order and estimate time for arrival of pizza @9pm . But it is not delivered yet . I had talk to the store they deliverd the message of dispatch but pizza delivery boy said i havnot got the order yet its 9:27pm

We ordered Pizza today... the delivered food was of very poor quality, bad taste & foul smell. Health Hazard.

On contacting customer care, they arranged a call back from store manager, who was very rude & arrogant

We ordered Pizza ... the delivered Pizza was having a bad smell and equally bad in taste... very bad quality and eating made like vomiting...

when we call customer care... they said store manager will call... when store manger called he was rude and not ready to listen anything... according to him this is what they make

Yesterday I had ordered pizza in your pizza hut app worth rs.915 through debit card, estimated delivery time was displayed and then after few minutes, the track order option disappeared...tried calling your waste unresponsive toll free number...no response at alll...I need a refund immediately!!...

Pizza package was tampered and arrived late

Last month, I had ordered two pizzas from the nearby pizzahut. I observed that the pizza contained around 3 to 4 small cubes of paneer only, while the other pizza must contain both corn and cheese, but there were no corns in it. What kind of service is this, in their advertisement they assure us the good service but they give us a bad service.

While ordering pizza from Pizza Hut app, My 364 rupees debited tonight at around 11pm from my account through PhonePay, but order not confirmed.
I want my money back.

I ordered my pizza at 5:30 pm and got it at 6 pm . When I ate it, it tasted bad and was stale.
I was disgusted by it as this was a thing which never happened to me .
When I tried to call and complain to pizza hut people.
They didn't respond.
I even gave feedback.
Please help.
I want a replacement or money back.

Hi Pizza Hut,

My name is Rahul, I have ordered 2 pizzas with couple of sides yesterday, for your reference my order no is 13864924.

I want to inform you people that yesterday I had my worst experience till date with pizza. I usually order from Domino’s, and they never failed to impress me with their taste but yesterday I thought to order from Pizza Hut as I had a coupon with was not accepted and I had to pay for the full amount. Bu that was not an issue but the taste that you people deliver to me was ###, actually ###.

I had a small get together yesterday and Pizza Hut ashamed me infant of everyone. Thanks A Lot for this memory Pizza Hut.

If you people actually consider your CUSTOMERs satisfaction even a little bit, I ask for the same order with the actual Pizza Hut quality.

Let me explain a bit more about the Pizza test:

Base Bread was so sticky and was taste like a 1–2-week-old, it had a very slight smell also.
Pizza was too much salty
No cheese at all.
The overall Pizza tastes and looks some 1-2 days old.
Note: I paid around 25% more in compare to Dominos. Just on yesterday’s experience I want you to know that your Pizza Hut is nowhere in compare to Dominos.

Regards
Rahul

Contact number [protected] / [protected]

Hi, i submitted an order no [protected] to Pizza Hut Sec 35 Crown plaza faridabad branch through Zomatao.

My order was accepted by Pizza hut and my Zomatao voilet was also reached at the resturant on time but my order was not prepared and due to curfew zomatao cancelled my order after waiting till 1.30 hours outside the resturant. Also no one is providing any details about order to zomato person...

Today i feel very insulting in front of my family guest as we have to celebrate a birthday of a kid...Due to not fulfill this order from.Pizza Hut bithday celebration is destroyed and every person is feeling very bad...

I suggest my family and friends to not trust on pizza hut for orders...

I ordered home delivery from pizza hut using zomato last night from outlet located at DB mall, Gwalior M.P. Order no. [protected] worth almost Rs.1700, the screenshot of order is attached. Pizza hut did not provide any seasoning along with the 2 pizzas ordered. I feel very disappointed as an old regular customer of pizza hut. My family could not enjoy the pizza and it was an awful unsatisfactory experience like never before from pizza hut. I request to take the needful action. Thanks

I have placed the order through toll free number of pizza hut, which is not the first time . I ordered with the number many times, but today I got a call from Rajouri Garden Outlet Manager whose no. is [protected] that this area is not in our delivery. told me to cancel your order . I think they check the order price which 209 Rupees . So they are not interested in delivering the order.
This is a serious issue which will be check by the Company .
Very shameful for the company to select the placement of order according to Amount.

I paid the amount Rs.734 on 24Mar2021 for the purchased pizza at Bangalore (Ramurthi Nagar branch) and bill for the same not received due to network issue at your shop. Kindly provide the bill to produce at my office by tomorrow. Please check the bill amount with mobile [protected]

I have purchased pizza at Bangalore ( Ramurthi Nagar branch) on 24Mar2021 and the bill for the amount is Rs. 734 is not given due to some technical ( network) issue at shop they said I will get e-bill but I havent received till date. Please refer the bill with [protected]....

We are regular pizza customer of pizzahut. But our today's order ( Order no.13599783 From: Baroda - Race Course Rd - [protected]) was unsatisfactory. All the 4 pizzas were burnt and toppings were very dry and less in quantity unlike other days. The photographic evidences are shared.
You would like to make necessary amends so that customers like us don't feel fleeced in these testing times. Hope you will take necessary actions to redress our grievance.

Quality of Pizza is very poor this is not expected from Pizza Hut