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Pizza Hut India Complaints & Reviews

www.pizzahut.co.in
1.7
Updated: Dec 13, 2025
Complaints 2719
Resolved
779
Unresolved
1940
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Pizza Hut India reviews & complaints page 31

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P
Pavan Kumar s r
Jun 19, 2021
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Address: Gandhibazar Shimoga lashkar mohalla tigalara street near fish market

I have ordered at 6:29 but I got my order at 8:08 what type of services u have this is ### and you guys really wasted my time I DOMINOS is better than you RAMESH your service boy is ### and I have called 4 times for your CUSTOMER care they told me our store manager will call you back but I haven't received any call from your ### mangers regarding this what a nonsence people you have in your store
+2 photos
Aug 8, 2021
Complaint marked as Resolved 
Pizza Hut India customer support has been notified about the posted complaint.
Verified Support
Jun 21, 2021
Pizza Hut India Customer Care's response Dear Pavan,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://bit.ly/2TPmesE

Regards,
Team Pizza Hut
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    D
    DrGkc
    Jun 13, 2021
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    Resolved

    Address: Fatehabad road, agra

    ### pizza... Looks like worst than roadside pizza stalls... And taste worst than that
    Aug 9, 2021
    Complaint marked as Resolved 
    Pizza Hut India customer support has been notified about the posted complaint.
    Verified Support
    Jun 21, 2021
    Pizza Hut India Customer Care's response     Dear Customer(DrGkc),

    We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

    Link: https://bit.ly/2TPmesE

    Regards,
    Team Pizza Hut
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      T
      Tanmay3610
      Jun 9, 2021
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      Resolved

      Address: 615/A Nehru Nagar Street Number 1 Garh Road Meerut, U.P., India

      I am very old customer of Pizza Hut. I enjoyed a lot of tasty pizzas from this esteemed company. But lately, the branch has shifted to some other location, that's why I had to switch to Dominos. But today I noticed that a new branch of Pizza Hut has opened in my locality again. So, I ordered Super Saver Meal Combo with same high expectation as I had before. But today the pizza that I ate was the worst pizza I have ever eat. I don't think I can ever going to order again from Pizza Hut. Dominos work well for me now.
      Aug 10, 2021
      Complaint marked as Resolved 
      Pizza Hut India customer support has been notified about the posted complaint.
      Verified Support
      Jun 21, 2021
      Pizza Hut India Customer Care's response       Dear Tanmay,

      We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

      Link: https://bit.ly/2TPmesE

      Regards,
      Team Pizza Hut
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        S
        Sana R shaikh
        Jun 8, 2021
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        Address: 301,building number 1 motilal nehru nagar, bkc, bandra east,mumbai 400051

        Hi,
        Yesterday night I had given order for two meal my amount is deductted but not recieved any pizza and any message from pizza hut want refund and I am not happy with your service..
        Pizza Hut India customer support has been notified about the posted complaint.
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          S
          Suvarna Ramteke
          Jun 7, 2021
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          Resolved

          Incomplete receipt of order

          I had ordered from POS API 9000001, 12224000, Pizza Hut Ambernath on 7/6/21 as a takeaway parcel. However, when I had opened the parcel, I noticed that I did not get 1 Pan Chicken Supreme Personal, instead they packed garlic breadsticks. Very frustrating! Moreover, I had ordered 3 choco sundae which I realised after reaching home, that all three were melted and frothy. I do not suspect the transit period as the reason for the icecreams to...
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          K
          kpatel2021
          Jun 7, 2021
          Resolved
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          Resolved

          Hi,

          My online order was not successful on 03/06/2021 on pizza hut website, but Rs.255.16 were deducted from my account. I have emailed pizza hut customer care team but no reply until now, I have had called them several times but no success. I request pizza hut to return my money please.

          Order no: 12060288

          Regards,
          K. Patel
          (M) [protected]
          Aug 17, 2021
          Complaint marked as Resolved 
          Pizza Hut India customer support has been notified about the posted complaint.
          Verified Support
          Jun 21, 2021
          Pizza Hut India Customer Care's response           Dear Mr. Patel,

          We are sorry to hear this. We would request you to please DM us your email id, and store details via given below link so that we can look into this.

          Link: https://bit.ly/2TPmesE

          Regards,
          Team Pizza Hut
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            H
            Harshish
            Jun 7, 2021
            Resolved
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            Resolved

            Address: Jubliee Hills Store

            I Harshish Mallem had placed an Order of 2 box Pizza as on 30th May 2021, amount of Rs. 599 got deducted from my Bank account. Till date I did not get the delivery nor full amount refund. I raised complaint to customer care thrice till now, every time I get to hear from customer care executive that refund being processed but till date I have not got refund amount Back. I'm tired from false promises made by pizza hut to its customer. However Jubliee Hills (Hyderabad) branch store had been negligent delivering the services and not refunding even after order cancellation. Also I was given a free advice to pick the order from the Store, if had to pick the order from store then I would have ordered it online. Therefore requesting for neccesary action and get my refund Back asap. Thank you
            Aug 12, 2021
            Complaint marked as Resolved 
            Pizza Hut India customer support has been notified about the posted complaint.
            Verified Support
            Jun 21, 2021
            Pizza Hut India Customer Care's response             Dear Harshish,

            We are sorry to hear this. We would request you to please DM us your email id and mobile number via given below link so that we can look into this.

            Link: https://bit.ly/2TPmesE

            Regards,
            Team Pizza Hut
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              A
              Abhishek Jha
              from Mumbai, Maharashtra
              Jun 6, 2021
              Resolved
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              Resolved

              Amount is deducted but order not places

              Address: Noida sector 110

              On May 6th june i'd placed a take away order online on pizza hut app Although an amount of 135 was deducted from my account, the order was not successful. Hence, no order id was generated. I later went to the outlet and complained. They assured me that the amount will be automatically be reverted to my account in a few days which never happened. After there assurance, i'd placed another order in person at the same outlet the same day and...
              +1 photos
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              D
              DR R K TANDON
              Jun 6, 2021
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              Address: Mayur Vihar Delhi

              While Ordering the order No 19679209 could not be completed online but Rs 492.46 were paid to you on my credit card. I shall be grateful if the amount is reversed and paid back to my card account
              Thanks
              Dr Raj K Tandon
              Pizza Hut India customer support has been notified about the posted complaint.
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                S
                Shailja Kulshreshtha
                Jun 5, 2021
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                Resolved

                Address: Shoprix Mall, Sec. 61, Noida

                I have ordered for pizza online and paid through Paytm wallet and received order no. 11308233 at 8:07 pm today but didn't receive it. This is very bad experience me n my kids want to celebrate my parent's anniversary but your service provider has ruined it . I was trying to contact but contact nos.are not working, I had also try to contact through customer care number but didn't get any response, I had also forward mail through reply on the same from where I got my order confirmation but received an auto generated mail response..
                In this pandemic you have spoiled an important day of mine.
                +2 photos
                Aug 12, 2021
                Complaint marked as Resolved 
                Pizza Hut India customer support has been notified about the posted complaint.
                Jun 05, 2021
                Updated by Shailja Kulshreshtha                 I have ordered for pizza online and paid through Paytm wallet and received order no. 11308233 at 8:07 pm today but didn't receive it. This is very bad experience me n my kids want to celebrate my parent's anniversary but your service provider has ruined it . I was trying to contact but contact nos.are not working, I had also try to contact through customer care number but didn't get any response, I had also forward mail through reply on the same from where I got my order confirmation but received an auto generated mail response..
                In this pandemic you have spoiled an important day of mine.
                Verified Support
                Jun 21, 2021
                Pizza Hut India Customer Care's response                 Dear Shailja,

                We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

                Link: https://bit.ly/2TPmesE

                Regards,
                Team Pizza Hut
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                  F
                  Farhan Akhter
                  Jun 5, 2021
                  Resolved
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                  Resolved

                  I ordered 2 pizzas from the pizzahut website on 29th may 2021. After an hour or so i got a call from the store that they cannot deliver me since their store is far away causing me inconvenience, the store manager said that i will recieve my refund within 3 days.
                  Next day i called pizzahut on the number given on the track order page the person told me that i will be refunded in 3 days.
                  1 week has passed now i still havent recieved my refund. And the track order page still shows my order is confirmed and will arrive by 8.08pm
                  My order number is :18764389
                  Name on the order: Mosarrat Naheed
                  Please refund me my money.
                  +1 photos
                  Aug 12, 2021
                  Complaint marked as Resolved 
                  Pizza Hut India customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 21, 2021
                  Pizza Hut India Customer Care's response                   Dear Farhan,

                  We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

                  Link: https://bit.ly/2TPmesE

                  Regards,
                  Team Pizza Hut
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                    S
                    Sonia Sharath
                    Jun 5, 2021
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                    We have ordered pizza online, country feast n farmers pic with cheese max (order number 18774713 Meal combo Rs. 599). Pizza was not ho at all n it was stale. I was searching cheese all around the pizza. Seriously!!! It was very bad experience. No taste nothing. Corns were dired, yaakkkk... If you doest want to give people good pizza why do provide such offers... Even our money went in vain... please stop fooling people.
                    Pizza Hut India customer support has been notified about the posted complaint.
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                      P
                      prashantkanade
                      Jun 4, 2021
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                      Resolved

                      Address: Vakola santacruz ease mumbai 400055

                      Respected,

                      In June 2nd 2021 i made 2 transaction & both transaction not placed but amount was deducted from my account.
                      Also note that today 4th June 2021 & still amount is not refunded. Kindly refund amount as soon as possible. Here i am providing the details of both transaction
                      order number & amount
                      [protected] Rs. 1682.1
                      [protected] Rs. 1682.1
                      +4 photos
                      Jun 6, 2021
                      Complaint marked as Resolved 
                      Issue resolved
                      Pizza Hut India customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 05, 2021
                      Pizza Hut India Customer Care's response                       Dear Prashant,

                      We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

                      Link: https://bit.ly/2TPmesE

                      Regards,
                      Team Pizza Hut
                      View replies
                      I have ordered from pizza hut yesterday[protected]. Money was deducted by my account and the order was not placed. What kind of fraud is done on your app.

                      Made 2 transaction & Amount deducted from account an both order not placed. Still amount not refund. - Comment #3853850 - Image #0
                      Reply
                      Pizza Hut India Customer Care's response, Jul 5, 2021
                      Verified Support
                      Dear Manju,

                      We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

                      Link: https://bit.ly/2TPmesE

                      Regards,
                      Team Pizza Hut
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                        N
                        Nupu2001
                        Jun 3, 2021
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                        I have ordered your hut treat meal today on 3 rd June 2021 and both the pizza taste very bad and also one with the name double cheese doesn't contain any cheese in it. I want my refund as your quality is degraded now. This is soo bad I hadn't expected such quality from your side. I want my refund anyhow.
                        +1 photos
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        Pizza Hut India customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 05, 2021
                        Pizza Hut India Customer Care's response                         Dear Customer(Nupu2001),

                        We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

                        Link: https://bit.ly/2TPmesE

                        Regards,
                        Team Pizza Hut
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                          J
                          Jaykartik28
                          Jun 2, 2021
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                          Resolved

                          Hi,

                          I ordered Pizza through Pizza.co.in on 15th May. When I completed the order and the amount got deducted, I got a message

                          Dear Customer, something went wrong & we are unable to fulfil your order no 13688990. Any amount deducted will be refunded.

                          I waited for the refund for almost 10 working days but the said amount is yet not credited

                          Date : 15th May Ref No.:[protected]Amount : 865.20/-

                          The above mentioned amount got debited and the transaction was not complete. Please reverse the amount
                          Aug 8, 2021
                          Complaint marked as Resolved 
                          Pizza Hut India customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 05, 2021
                          Pizza Hut India Customer Care's response                           Dear Jay Kartik,

                          We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

                          Link: https://bit.ly/2TPmesE

                          Regards,
                          Team Pizza Hut
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                            M
                            mrinmoy247
                            Jun 1, 2021
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                            Resolved

                            Website: pizza hut application

                            I tried to order pizza yesterday around 11 pm India using your application
                            money was debited Rupees 655 but the order was not placed and am not even able to reach your customer care number, kindly please help what can be done else its very risky to make orders from your app and neverdo so if i dont get that refund

                            please do reach out to me

                            Thanks and regards,
                            Mrinmoy Bora
                            [protected]
                            India, Pune
                            Aug 12, 2021
                            Complaint marked as Resolved 
                            Pizza Hut India customer support has been notified about the posted complaint.
                            Jun 01, 2021
                            Updated by mrinmoy247                             adding screenshot of deducted money as i did it through netbanking

                            Verified Support
                            Jun 02, 2021
                            Pizza Hut India Customer Care's response                             Dear Mrinmoy,

                            We are sorry to hear this. We would request you to please DM us your email id, and store details via given below link so that we can look into this.

                            Link: https://bit.ly/2TPmesE

                            Regards,
                            Team Pizza Hut
                            Jun 07, 2021
                            Updated by mrinmoy247                             updated the comments in the given url still no feedback
                            ...from the Pizza Hut, added the screenshot as well

                            Verified Support
                            Jun 07, 2021
                            Pizza Hut India Customer Care's response                             Dear Mrinmoy,

                            Thanks for sharing the details. We have escalated your concern to our team and will share an update with you soon.

                            Regards,
                            Team Pizza Hut
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                              Z
                              Zishan0786
                              May 28, 2021
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                              Resolved

                              Address: 3C LOTUS ZING T-1 2001,SECTOR 168

                              I placed an order over webpage on pizza hut account after waiting for 2 hr got a call from pizza hut person said over the phone we are unable to deliver the order due to unavailability in your location. and said cancel your order and you will get your refund within 5-7 days . till date i am not getting my refund. when I connect with customer care he said payment already initiate on 25.05.2021. but when i cross check there is no such payment from pizza hut and no notification from bank end when i get any payment.

                              Kindly issue my Refund ASAP.

                              Attaching is Screenshot of payment.

                              Registered Mobile No- [protected]
                              May 28, 2021
                              Complaint marked as Resolved 
                              received the Refund
                              Pizza Hut India customer support has been notified about the posted complaint.
                              May 28, 2021
                              Updated by Zishan0786                               attaching a payment screenshot

                              Verified Support
                              May 29, 2021
                              Pizza Hut India Customer Care's response                               Dear Customer (Zishan0786),

                              We are sorry to hear this. We would request you to please DM us your email id, and store details via given below link so that we can look into this.

                              Link: https://bit.ly/2TPmesE

                              Regards,
                              Team Pizza Hut
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                                N
                                Nitin_nitin
                                May 27, 2021
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                                My order ID 15015849. I HAD placed a order and estimate time for arrival of pizza @9pm . But it is not delivered yet . I had talk to the store they deliverd the message of dispatch but pizza delivery boy said i havnot got the order yet its 9:27pm
                                Pizza Hut India customer support has been notified about the posted complaint.
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                                  A
                                  Ankit Saraf
                                  from Mumbai, Maharashtra
                                  May 26, 2021
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                                  Resolved

                                  We ordered Pizza today... the delivered food was of very poor quality, bad taste & foul smell. Health Hazard.

                                  On contacting customer care, they arranged a call back from store manager, who was very rude & arrogant
                                  Aug 12, 2021
                                  Complaint marked as Resolved 
                                  Pizza Hut India customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 28, 2021
                                  Pizza Hut India Customer Care's response                                   Dear Ankit,

                                  We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

                                  Link: https://bit.ly/2TPmesE

                                  Regards,
                                  Team Pizza Hut
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                                    A
                                    Ankit Saraf
                                    from Mumbai, Maharashtra
                                    May 26, 2021
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                                    Resolved

                                    We ordered Pizza ... the delivered Pizza was having a bad smell and equally bad in taste... very bad quality and eating made like vomiting...

                                    when we call customer care... they said store manager will call... when store manger called he was rude and not ready to listen anything... according to him this is what they make
                                    Aug 12, 2021
                                    Complaint marked as Resolved 
                                    Pizza Hut India customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 28, 2021
                                    Pizza Hut India Customer Care's response                                     Dear Ankit,

                                    We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

                                    Link: https://bit.ly/2TPmesE

                                    Regards,
                                    Team Pizza Hut
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