Pizza Hut India Complaints & Reviews

I have ordered pizza today from pizza hut but my order was not acknowledged but amount was deducted from Razor pay phone pay. I would need justification for this and i want my amount to refunded as soon as possible

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Address: Seema Society, Chaar Bungalows, Andheri West, Mumbai

I paid for a garlic dip that I never received and when I asked the driver he said he didn’t have it and to complain directly to Pizza Hut. I received all the other products except for the TX garlic dip that I paid for. I have the receipt.
I want either the product or a refund. Thank you!

+1 photos

Sep 7, 2021

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2021

Pizza Hut India Customer Care's response Dear Joanne,

We are sorry to hear this. We would request you to please DM us your email id via given below link so that we can look into this.

Link: https://bit.ly/2TPmesE

Regards,
Team Pizza Hut

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Here in pizza hut no billing system..the lady say on the counter plz check your ph.you received a bill.but after 12 hours..I didn't get it..it's shame full...no guidance on the counter for offers.za

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Name - Ankur Kumar
Phone number - [protected]
Order# 15078767
Date of order- 31st July 2021
order time : Arrond 08:30 PM, Expected delivery time: 09:33 PM
Pizza delivered by 10:45!!

Issues-
1. Order recieved delayed more than an hour through our location is well connected and falls under service area of Pizza Hut
2. Issue was raised thought Pizza hut customer care twice, however...

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Money deducted but order not placed
Payment by phone pay
Want my refund 266.70rs asap

Dec 17, 2021

Complaint marked as Resolved

Receive my refund

Pizza Hut India customer support has been notified about the posted complaint.

Aug 03, 2021

Updated by ShaluPratapRana Plz refund the amount

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Address: Kandivali east

Hi,

On sunday the 25thjuly i ordered chicken tikka supreme stuff crust pizza with extra cheese...through zomato .

The pizza was sent to me from kandivali east outlet.
The pizza was worst quality
first of all the size : it was small for a medium pizza the quantity was very less
For stuff crust there was hardly any kababs kept all it had was small (literally smaller than a size of marble) balls in between somewhere in the crust rest it was only dough.
I m attaching screenshot of my order number for you to chk further.

+1 photos

Aug 27, 2021

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2021

Pizza Hut India Customer Care's response Dear Anjali,

We are sorry to hear this. We would request you to please DM us your email id and mobile number via given below link so that we can look into this.

Link: https://bit.ly/2TPmesE

Regards,
Team Pizza Hut

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Address: Pandav Nagar

Today I visited Pizza Hut in V3S Mall, The counter lady kept me waiting for more than 10 minutes just to take my order, though nor many customers were around, When I asked whether they are understaffed she replied - all staffs are at the back - " god knows doing what "

It took more than 20 minutes to deliver the Pizza at my table.. & interestingly the pizza tasted very odd.. So I've decided not to visit Pizza Hut again in near future

Aug 27, 2021

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2021

Pizza Hut India Customer Care's response Dear Aurobindo,

We are sorry to hear this. We would request you to please DM us your email id and mobile number via given below link so that we can look into this.

Link: https://bit.ly/2TPmesE

Regards,
Team Pizza Hut

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Address: Paschim vihar

We ordered today 24.7.21 I the evening Magic pan pizza box.and the cheese that they put over it is if very bad quality

+1 photos

Sep 9, 2021

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

Jul 24, 2021

Updated by Dhara Kwatra When we called customer care of pizza hut, no action was taken .
Highly unsatisfied response and negligence to the complaint

Verified Support

Jul 26, 2021

Pizza Hut India Customer Care's response Dear Dhara,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://bit.ly/2TPmesE

Regards,
Team Pizza Hut

Oct 26, 2021

Updated by Dhara Kwatra Link provided by customer care to DM details is invalid

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D

Dhara Kwatra

Oct 26, 2021

Link provided by customer care is invalid

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Address: Navi Mumbai

I ordered Pizzas and garlic bread on 22nd July worth Rs. 1113 in Navi Mumbai, my swiggy order I.d is[protected].
I was anyways not happy with the charges as it looked too high to me for my order, I still went ahead to place the order for the brand name, but the worst part of it was still awaiting, when I got the delivery, all the items were badly stuck in the cover lid, leaving all the cheese stuck to the lid of the boxes, I still went ahead to taste the food, it tasted horrible, worst than any local pizza. I am highly disappointed and annoyed with the food quality that I received. Very shameful for a brand like Pizza hut.

Pizza Hut India customer support has been notified about the posted complaint.

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Swiggy Customer Care

from Bengaluru, Karnataka

Jul 24, 2021

Hi Sarika, we did not mean to leave you with such an experience. Kindly write to us at [protected]@swiggy.in with your registered details and we will be happy to reach out to you and make amends.

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I had order Pizza online on 18 Jul 21 at 20;30 hrs for an amount of Rs. 445. My order number is 19330187. I wait till 11:15 pm but not received the Pizza till date, however status is showing that pizza dispatch . i asked for cancel but not get msz fro pizza hut that ur refund is initiat.

2. It is very sad to know that Pizza Hut is involved in such fraudulent activities, ie showing the status as delivering.This is my first and very bad experience with Pizza Hut.

3. In view of the above it is requested to refund the ordered amount of Rs. 445 at the earliest

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1. I had order Pizza online on 18 Jul 21 at 0853 hrs for an amount of Rs. 1230. My order number is 15297896. I have not received the Pizza till date, however status is showing as delivered. On contacting the delivery boy ( mob no. [protected]), he told me that pizza is being delivered by other personnel. The other personnel was non contactable as he stopped picking up the call.

2. It is very sad to know that Pizza Hut is involved in such fraudulent activities, ie showing the status as delivered without delivering the item.This is my first and very bad experience with Pizza Hut.

3. In view of the above it is requested to refund the ordered amount of Rs. 1230 at the earliest

Commandant Angello Innocent
[protected]
[protected]@gmail.com

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Hi

I did order from web page in 15/07/2021 and did payment through Google pay.. amount of 1041.59 at 12.54 ist with UPI ID[protected].

Order got stuck but payment completed as per above. So can you please initiate refund?

+1 photos

Aug 17, 2021

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2021

Pizza Hut India Customer Care's response Dear Vinit,

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://bit.ly/2TPmesE

Regards,
Team Pizza Hut

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Address: H.No.4-1200, Chattewadi, Gulbarga 585104

My transaction number is[protected]. Phonepe money was deducted but order was not placed from pizza hut. Amount was 472.50 rs

Aug 12, 2021

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

Jul 10, 2021

Updated by walidfstw Phone pe transaction ID : T2107101748223321792767

Verified Support

Jul 12, 2021

Pizza Hut India Customer Care's response Dear Customer (walidfstw),

We are sorry to hear this. We would request you to please DM us your email id, mobile number and store details via given below link so that we can look into this.

Link: https://bit.ly/2TPmesE

Regards,
Team Pizza Hut

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Address: Pizza Hut, Noida - Galaxy Blue Sapphire Plaza

On June 5th, 2021, I ordered pizza from Pizza Hut(Order number:[protected] for Crossings Republik, Ghaziabad location and due to some technical error in the app, order was redirected to a wrong outlet Noida - Galaxy Blue Sapphire Plaza location, I got a call from the outlet that the order shall be cancelled and I have to place a new order as only Crossings Republik Ghaziabad outlet would take the order. Even after a month I haven't got my refund and when I discuss this customer care, either they have some lame excuse every time, they don't entertain my problem or they come up with a copy paste response that they have coordinated with the outlet and the store manager will call me back in 10 mins, which never happened by the way. Please let me know how can I escalate this matter in order to get my redund.

Aug 12, 2021

Complaint marked as Resolved

Pizza Hut India customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2021

Pizza Hut India Customer Care's response Dear Arun,

We are sorry to hear this. We would request you to please DM us your email id, and mobile number via given below link so that we can look into this.

Link: https://bit.ly/2TPmesE

Regards,
Team Pizza Hut

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Address: House no. 122, 12 A cross, 3rd A main, A sector, Yelahanka satellite town, Bangalore.

Not able to apply my gift voucher or gift coupons to the order online

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Order number 14535922.

The food was late, cold and the wrong order!! The outlet is screwing around. Could not return the pizza as the kids were hungry!! Had to settle for substandard stuff.

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Order 19105943 from annanagar Chennai pizza hut

I ordered two pizzas Personal. And both pizza bread base was rough and stale. We couldn't consume and was thrown in the bin.

I lost my money.

I want a replacement good quality pizza delivered for the worst service.

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Order 19105943 from annanagar Chennai pizza hut

I ordered two pizzas Personal. And both pizza bread base was rough and stale. We couldn't consume and was thrown in the bin.

I lost my money.

I want a replacement good quality order or my money refunded for such worst service.

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I ordered a pizza yesterday from pizza hut amount was deducted but order was not placed. No information where is my money and no refund details.

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Dear Team,

Just want to bring your attention on hygien and cleaning related issue on your outlate.

After multiple reminder staff did not take it seriously.

I am attaching the few pics for your reference.

Outlate name - Showroom no 5, Ground Floor GT Central Plot no - 4 Jaipur.

Timing - 15:50
Date - 1st July

Please take it seriously as its badly impacting on your brand.

Thanks & Regards
Karan S
[protected]

Pizza Hut India customer support has been notified about the posted complaint.

Pizza Hut India Complaints & Reviews

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Pizza Hut India reviews & complaints page 29

Pizza/Amount deducted but no order was placed

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Did not receive product

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Pizza bill

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Pathetic Experience!! - Delayed delivery, Poor Services & Food quality and false blame on customer to fill wrong address!!!

Order not placed,Money deducted

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Chicken tikka stuffed crust pizza quality

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Chicken tikka Pizza

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Bad quality cheese on pan pizza

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Poor quality of food and packaging

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Pizza not deliver - north eye sector 74 noida

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Non receipt of PIzza

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Refund for stuck order

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Phonepe money deducted but order not placed

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Haven't got refund for my order

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Worst experience

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Food quality 14535922

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Pizza bread was hard and worst quality delivered

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Pizza bread was hard and worst quality

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Money was deducted and order was not placed

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Hygiene & Cleaning related

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