Pizza Hut India Complaints & Reviews

I want to inform you regarding the very poor service of delivering our order placed at Dehradun store on 16th March through your online portal... Despite various calls.. They have not responded and hence our order was not delivered.Kindly look into the matter. For this will affect your future business .. Because everyone will be discouraged by me to come to your store..Not thanking you because you guys deprived me of my dinner last night. Goodbye!!!

Yesterday i had a pizza from forummall at mangalore it was one of the worst experience...it's such a rubbish pizza...the bread was raw the chicken, capsiscum everything was raw...if i gave a complaint to consumer court it really put you in trouble don't make customer fool &also they hav taken the service charge for self servicing...if you are not beliving me go and hav pizza from there it would be ur worst exp...u will surely spit it and ran away...

Today evening we took some take away pizzas..very wirst pizza I never had like this pizza... your staff not interested to work at c m h road branch indiranagar...very bad pizza...my bill no-DODSL20-[protected]

Yesterday i placed order through pizza hut call center at 10:24, i never received the order when i inquired they said i never ordered . they disconnected me 3times . after long wait i talked to a manager he did apology and offered me rs 300 discount for next time as they cant deliver as outlets were closed.
todai i came to know the delivery guy called my landlords no and then misbehaved saying which village he is staying and his tone was rude as if he going to kill some one . however pizza hut call have no records for it.

I had been charged Rs. 300/- for 6 SMS which sent to the PizzaHut number 57575500 to check the Pizza Hut Prepaid card balance. It is really unfair and the amount should be refunded.

Hi,

I placed a order 2 times through pizza hut online service. My payment (Rs 372.88) got debited from my account 2 times but order was not placed.
Request your urgent action on this.

Thanks,
Tulip

I have ordered stuffed packet veg 3 quantity and one loaded miniz veg, total of rs. 196/-, online through application as on 12/03/2016, and payment was made through paytm wallet. The wallet showed it was successful, but pizzahut application showed that it was failed. The details of payment was, order - #fpt[protected], wallet txn id-[protected].

I order Pizza from kothrud with order no. is[protected] total payment made by me is 369RS but when I take the pizza they show me bill of RS 249 i want 120RS refund in my account I have all bills and statement from ICICI bank.please refund my money.

Date of incident: 11-Mar-2016
I had ordered one paneer overloaded big pizza and one veggie overloaded big pizza at 8:25pm. After checking the status for couple of times with customer care, all i was told that it will be delivered soon. However till now it is not delivered.
Order reference provided by customer care - [protected]

I visited Pizza hut Elante mall Chandigarh but the service is very poor. The food serving staff is disturbing us in between we are eating our food and also i have not finished my food the food serving staff has taken my plate.

I want to tell you, that i ordered a paneer overloaded pizza, and the delivery boy delivered the pizza 10 minutes late, when i asked for discount, he said, this offer is not valid on this pizza and so on, but when i checked the website, it was clearly shown, that the offer is valid, i asked him, to give me the pizza at some certain discount, but then he asked me to talk to the store manager, and he also did not agree with my claims, i also told him that i rechecked the website, but he made certain excuses, which are not acceptable from one of the best food brands of the country and across the globe as well..the deleivery time for my place was 9:20, as you can see in the mail, but he came at 9:31, and am glad with the response of the store manager, even he did not cooperate..!! i am providing you the details of my order, and it is my humble request to look into the matter, and reply to me asap
pizza details
order no. is[protected]placed on 07/03/2016 20:49:24)
Dear vivek,

Thank you. You have just ordered the ultimate treat for your taste buds.

Your yummy, lip smacking delight is being prepared with utmost love and attention at your own neighbouring Pizza Hut – Delhi - Saket.


Your order no. is[protected]placed on 07/03/2016 20:49:24)
Delivery time is 07/03/2016 21:20:00 approximately


YOU’VE ORDERED
1 X Paneer Overload Rs. 199.00
1 X Big Pizza
1 X Medium BP
1 X Paneer Overloaded

Sub total
Rs. 199.00

Tax (Service Tax + VAT)

Rs. 36.42
TOTAL
Rs. 235.42
Your chosen payment method is by CASH. The total payment due at the time of delivery/pickup is Cash.

**This is an order confirmation only and not an invoice, which shall be provided along-with your order (at the time of delivery/ pickup)

**Order of 4 or more pizzas qualifies as a bulk order. Not valid for service promise of
'30 minutes or free'. For details please click here.

**30 minutes or free promise does not apply on 31stDec and 01st Jan.

If you have any queries regarding your order, please call at[protected] / 6000 9000

Enjoy the yummy Pizza Hut delight and give your taste buds a satiating treat.

Pizza Hut Delivery

Please do not reply to this email as this is an automated confirmation.

Dear Sir,
I have Order Pizza from Pizza Hut and Paid for the same from my SBI Credit card on 06.03.16 around 9.30 to 10.00 PM. But I did not Received my Order Yet.
it is a very awkward moment for me before my Friends. i have waited till 12.AM and call to Customer care No.[protected] but No Answer Received.
then i have mailed in this respect but no reply received yet except System Generated mail.


Now i want my money Refund and Compensation too.

Order ID:-5337700 dt 06.03.16
Amount 269/-

Yesterday I ordered pizza from bangalore for a mount of 744rs & promised delivery by 9 pm.butI called at 9:15 to check status & I was informed that there was no order from my no.again I made order amounting to 588 & delivery time was 9:55 pm. Then I waited upto 11:30pm with numerous calls your centre & every time your executive told sorry for delay.ur pizza will be delivered form electronic city bommasandra branch soon.but ultimately nothing was delivered .my booking no[protected].
My mobile no.[protected]
Please provide resolution as it was highly unprofessional. If I am not given clear answer I will be forced to update in social platform.

I Ordered pizza from pizza hut and did online payment for the order, order no :[protected] was supposed to deliver at 10:11 PM, 06/03/2016.. They did not delivered any pizza and when i contacted their customer care around 5-6 times, they made false promise to deliver shortly.
I have left with no option to sleep empty stomoach

The pizza was saugy & not cooked properly. It was unfit to eat as the dough was clearly visible and did not got cooked.
It seemed as if pizza was taken out of oven in the middle of the process.
Very bad quality indeed.

I have ordered pizza approx 5-mar-2016 21:04:51 pm .And confirmed me predicted delivery time is aprx 5-mar-2016.21:35:57 pm .

My order no. Is[protected]Placed on 05/03/2016 21:04:51 and delivery time is 05/03/2016 21:35:00 approximately)

But my pizza delivered me cold and tasteless on 5-mar-2016 22:15 pm.
Pizzahut promised if not delivered with in 30 minute.Then give delivered free of cast .
This was delivered me by shopprix mall pizza hut – noida - sector 61
But me charged by piizahut .
It very fraud and unfair beheive with customer

I received following messages on 3rd March 2016 i.e. today,
Pizzahut All New Overloaded Big Pizza @Just Rs 199 - 8 slices to share, with 30%more toppings, Walk-in/Call[protected] /[protected]@ www.pizzahut.co.in TnC
And
Pizzahut All New Overloaded Big Pizza @Just Rs 199 - 8 slices to share, with 30%more toppings, Walk-in/Call 39883988 /[protected]@ www.pizzahut.co.in TnC
One at 6.2 PM and other at 6.19 pm, but when I called for placing the order I was not allowed to place the order as per above offer.
Order was placed on number[protected]
Therefore placed order for normal medium pizza which cost me 503 RS.
Also saw the pizza add for same offer on TV after some time.
Why was I not offered the order?
Also if that was mistake, plz refund extra money that I had to pay.
Order No.[protected]
Date/Time - 03/03/16 7.30 pm

My reference number is [protected] .I placed an order around 10;04 pm and received the message of dispatch of my delivery at 10;07 .But sorry to inform you that even after 1 hour of placing order i did not receive my delivery.I am a regular customer of pizza hut karol bagh

I have contacted your customer care service around 3 times but to no avail they put me on hold but even after such holding they did not respond to my comnplaint

I am very diappointed with such a poor service and would not like to place an order in the near future .Even i faced a problem in my last delivery that too was 40 miniutes late

I hope to receive your reply as soon as possible and also with some customary rights and benefits

I pleased an order for 2 medium sized pizzas online, and entered the coupon code phe07 to avail the 50% off on second medium size pizza.
It showed that the coupon was applied, but the amount on second pizza was not deducted from the total bill.

My mail id : lavanya.[protected]@gmail.com
Web mobile : [protected]
Time of order: 28feb 8:03
Place: SGS Mall, Pune.

I had placed an order at about 9:40pm on Feb 26, 2016 for a chicken overload pizza, a pepsi and a chocolate mousse. Since there were no signs of calls or delivery, I started reaching out to the call center from 10:20pm onwards and they kept dilly dallying stating that the order is in progress and that they were calling some other number and no one was answering. Firstly I fail to understand why they would call another number when I had placed the order and given my number specifically. They even retrieved my name from the database and confirmed so I cant accept that explanation.

After several more calls I requested to speak to the floor manager and was put across to a Mr. Sunil who again was not of much help. It was close to 11 and I was starving. Being very upset, hungry and angry I mentioned that I would go to the consumer forum as they could not handle this order after nearly 1hour and 15 minutes. I was promised a call back which never materialized till much later when the Marthahalli branch store representative called and apparently claimed that it was a mistake from the call center side and I would have to place the order again. They again mentioned a story of calling some other number.

I am convinced that the call center is highly inefficient and do not value the customers enough to ensure the meal is delivered much less provide a call back or an apology.

Right now its more than 12 hours and conveniently this is supposed to be a forgotten chapter for Pizza Hut. The attitude seems to be more of take it or leave it. So I have decided to leave it but not without letting a few people know how the patrons are treated.