Poorvika Mobiles Complaints & Reviews

I bought a new mobile RealMe7i Fusion Green in Poorvika Mobiles in Besant Nagar Chennai.. In Jan 2021 I bought the Mobile but within 1month the phone's speed was so slow and its actually hanging ..So I called the CUSTOMER care and I informed my issues and He actually Convinced me to not to go for the showroom and the CUSTOMER care employee asked me to go for the Poorvika's service center which is in Velachery, Chennai-42..So I visited and told the issues but they just Flashed my mobile and returned the Mobile to me and said me that the issues was solved..So I thought hereafter the Mobile will be Good But Actually it was not solved after 10days
again my mobile's speed got so slow...So Again I called the CUSTOMER care employee and informed about the issue again and they said me again to visit the service center and I was angry with them because is it my problem to visit the service with the new phone again and again..How much time I should visit. It's Poorvika's Mobiles responsibility to help the CUSTOMER but you guys were so bad... Now I was frustrated because I'm the one who bought the phone in Poorvika Mobiles ... It's so bad ..Atleast please try to respect the CUSTOMER...Only 50days it's been I had bought the Mobile but the phone was working like 2+years experienced or Second-hand Phone ...The Poorvika's Mobiles not even responding to the CUSTOMER...Please return my Money and I'll return your Mobile or Replace me with the new mobile ... It's was ### mad whenever I use my Mobile...You Guys are Not even responding the CUSTOMER...Please Consider this and please solve Issue...It was ### madd

I buy a mobile on 25th February Purasawalkam sales person said next due will be 45 days u need to pay due date on March 28 but I received a msg on 4th March ur due date on 5th march and also due amount they taken was high then the usual due amount and they taken twice 2966 and 235 . By selling one thing and amount after it's different why the person give worng selling

I just went to Poorvika kaliyakkavilai branch and to fix a temper glass (which was brought by me from online shopping) they collected rs 100 for charge to fix a temper glass
Why this much u r collecting for a service
Actually this is not fair to collect this much money from the poor

I bought glass for 120 rs and to fix I gave rs 100
Very poor show from Poorvika
This is the last time I visit this shop

I bought BoAt Rockerz 255R black neckband on 24 Feb 2020 from Poorvika Mobiles, Thiruvanmiyur ( Opp to RTO). Since my right earphone wasn't working, I went to replace it to from the shop. I had my Bill, IMEI number & the product in hand. Even though I had everything the showroom didn't take any further step since I didn't have the box of the product. Today is my last day and I find it fishy coz they want it to delay the process and cancel it saying the warranty date is expired. I'm very disappointed with your service in replacing or servicing the product. I have further decided that I'm never going to buy any product from Poorvika hereafter. And when I reached out to customer care they were out of reach and informed us saying that they are available only till 7 pm. Even though I raised a complaint before 7 pm, they informed us they'll call us again. But they were unresponsive. Later on for which they informed us to call tomorrow which won't do any justice to my product which isn't working. And the showroom manager didn't even assist to what we were saying. And as I mentioned earlier they purposefully want the process to be delayed as my warranty period expires by today.

I bought BoAt Rockerz 255R black neckband on 24 Feb 2020 from Poorvika Mobiles, Thiruvanmiyur ( Opp to RTO). Since my right earphone wasn't working, I went to replace it to from the shop. I had my Bill, IMEI number & the product in hand. Even though I had everything the showroom didn't take any further step since I didn't have the box of the product. Today is my last day and I find it fishy coz they want it to delay the process and cancel it saying the warranty date is expired. I'm very disappointed with your service in replacing or servicing the product. I have further decided that I'm never going to buy any product from Poorvika hereafter.

Just 1 hour back we purchased 2 phones but need to exchange with the onother phone due to phone is not satisfied with our expectations not even used the phone.

Need to return redmi 9 to other redmi model

Dear Team,

I have purchased a mobile (Redmi note 9pro) from tirunelveli branch, near Aravind eye hospital on 06:12:2020, payment through hsbc credit card.

Name: M. Seenivasan,
mobile number :[protected]

L have lost the original copy of bill, now I am in Chennai, hence kindly provide the duplicate copy of the bill. If possible I can collect it near the poorvika mobile stores at pallikkaranai.

Please do the needful.

Regards,
M. Seenivasan

Hi
I am Vibhor Verma resident of pallavaram Chennai, I had purchased one Apple iPad air 4th generation silver colour and Apple pencil 2nd generation from poorvika kodambakkam (adjacent Chennai mobiles) on 18 th Feb 2021. I was probably the last customer that day. I collected my devices and went home believing that I have purchased a branded product from a branded store but to my surprise when I checked the device around midnight it was not connecting. I went to the store next day and gave them my pencil, I was told that replacement is not possible because o[censored]navailability of stock etc.
Till now i.e. 22.02.21 I have not received any affirmative response regarding when will I get my product, the showroom people are not even answering my phone. In this context I want you to tell me
1. Why should I suffer because of some faulty product in your store?
2. I had some urgent work because of which I bought the two devices.
3. If poorvika is unable to handle timely replacement then refund should be issued. Meanwhile I will buy from somewhere else.

Dear Sir. I bought a new boAt Rockerz 255 Sports in-Ear Bluetooth Neckband Earphone with Mic (Active Black) on February 25, 2020. The right earphone is not working and I need to change it because I have the warranty to claim it. It would be of great use if you can claim me the bill copy as soon as possible. Thanks in Advance

My head phone was damaged by my dog can I claim warranty for this head phone

I visited your shop in Gangavathi dt. Koppal. on Dt.14/ 2/2021 around 7.00pm to 8.30pm for purchase of Bluetooth for mobile, for this purchase I given my SBI Card for redeem of my rewards points . you r people swiped my card for Rs.1700 from my rewards points. and informed me that, redeem amount not success.
Next day I checked in poorvika shop hospet & found worth amount of Rs 1700 redeemed in Gangavathi Shop. Same I asked to Gangavathi shop, regarding this, they are not responding properly.
For your reference I enclosed my rewards points statement.
This is for your reference for further process. Please Do the needful immediately to avoid further action from our end.

Thanks & regards

Lingappa. H
AGM - PLANTS
Ph. [protected]

Purchased sony neck bank at Proovika Mobiles located at Perambur Paper mills road on 30th Jan 2021. After two days o[censored]sage, observed distortion in sound and approached proovika within two days. However, the sales person Mr.Aslam refused to give replacement and directed me to Sony Center. Further, when I approached Sony center, they said, since its two days from purchase, the same could be replaced at Poorvika Showroom itself. After one week of struggle and waiting, finally sony service center agreed to replace the unit confirming that I will get the same colour (Blue). Whereas after 4 days, they had provide replacement with Black colour unit which I wont use sentimentally. Finally holding the unsatisfied neck band because of Poorivika's poor customer support.

This is sagayaraj yesterday I bought the mobile Apple 12 128GB Rs-84900/- in poorvika contonment showroom trichy Tamilnadu. That mobile have some manufacture problem ( camera inside have white dot or dust).I already highlight the issue to concern poorvika service team. But still now I can't get any proper information. In this product I'm not satisfied so kindly help to replace the product or refund the money. Pls find the attachments. Kindly check and update.

Thank you.

Price not less, poorvika bag not give

Sir
with due respect to your reputation of being one among the
respectable mobile outlets for its genunity in pricing, I am submitting this complaint with a hope of justice from you.
I am 61 walked allalong from west mammalian to your Ranganathan street unit claiming all along stair case over railway track for buying a basic mobile to gift my mother 80 + years old.Bought a Micromax mobile x741 on 5 th Feb 2021 evening.(INV GSI/RANG/3159 DT 05/02/2021 -X741GREY MUCROMAX 8517 /Rs.1270.34+HF Verve-white Anderson sound core 8518/Rs. 677.12+SG Nokia Screen guard 3919 /Rs 42.37+Easy Airtel recharge[protected] /, Rs 127.24 totalling 2117.07+ CGST, SGST /190.53×2=381.08.NET BILL VALUE 2498.15.).
attended by By Anusya Jayaram as mentioned in the bill.I asked for basic mobile with maximum big screen, good speaker battery keypad mobile.I was first showed by the sales person (here after represent in this messages as SPER)Lava pulse then some Samsung, Nokia and also micromax x741.I opted for micromax and saw the MRP as 2499 inclusive of all tax.Then I asked him why so much high price as SPER told me it is 2400 only then went to consult his higher officials in the store.He came back with a hands free head phone and said if mobile alone purchased I have to pay 2400 or pay 2000+100 and take both mobile and headphone .Then told me to purchase sratch guaudfor 50( I asked for 40 and he accepted to give for Rs 40.).Then he said airtel prepaid Sim available on offer price of Rs 50 only.now you could have imagined my shock.For the mobile value of Rs 1493(this given in internet as porvika mobile price with free delivery).I was cheated to the extent of Rs 1000 just because I without seeing bill told that I am paying vide my debit card as well your Sp who is attending me even without the basic knowledge of that mobile like its size, whether it contain speed dial etc.As per actual price I should have paid only 1493+50+40= 1573.Instead forced to pay in a dubious way by way of mobile phone_1499, head phone_ 799, scratch guard at at 50, sim card _150.
IS IT MY MISTAKE to believe the porvika without referring their internet price and paying by card Or my old age is taken for granted by your T nagar unit for cheating and convincing for selling forcibly the head phone within the exorbitant price of 2499 against your own internet declared price of Rs 1493 of the x641 along with Sim card 150 against their offer price of 50, which I would have got it even outside by just paying 100 more??What is most shocking is even scratch guard also sold for 50 instead of 40 accepted.I am making this complaint only to get proper justice not only to me but also in future to old people like me should not be cheated like this.
Thank you

I bought Samsung A tab price 19, 300.00 rs. On 31st Jan in tirupattur showroom _635601. I received one OTP in my mobile. They asked that OTP from me. I asked why, they said that for billing purposes. But after researching it's not billing purpose. They steal my points. Please take necessary action for this. Bill I will attach soon.

Dear Sir,
This letter is to complaint about a bad quality headphone and poor response of your store. I have recently purchased from store (Poorvika – Mogaippair west-branch).
I purchased the headphone (Sennheiser headphone- Rs.2000/-) on September 05th, 2019. The headphone is having 2 years’ warranty but within the warranty period, the headphone pin molding naturally damaged and images are also attached for your checking. For the reason of this issue, I contacted and also gave the damaged headphone to the purchasing branch on December 31st, 2020. I visited three times to the same branch for getting the solution of the issue. They did not give the proper response which happened on January 7th, 2021 and they diverted the issue with a wrong guidance to meet some irrelevant persons / address to proceed (all the evidences are attached). I understand that your company is not responsible for the manufacturing the bad quality headphone, but you are responsible for selling this merchandise. Needless to say, I am quite frustrated.
I have anticipated a much higher level of service with caring from the company, and I am quite disappointed. Because I do not want to spend any more time on this problem, I am expecting the proper solution for this correct issue. I respect you for using your valuable time to read this complaint letter.
So, my genuine issue should be properly resolved at the earliest.
Yours sincerely
Dr. M. Vimalan
Attachment
1. Proof of headphone warranty
2. Purchasing bill
3. Evidence of last visiting date[protected] for receiving headphone
4. Damaged headphone images
5. Given Irrelevant address for service

This letter is to complain about a bad quality headphone and poor response of your store. I have recently purchased from store (Poorvika – Mogaippair west-branch).
I purchased the headphone (Sennheiser headphone- Rs.2000/-) on September 05th, 2019. The headphone is having 2 years’ warranty but within the warranty period, the headphone pin molding naturally damaged and images are also attached for your checking. For the reason of this issue, I contacted and also gave the damaged headphone to the purchasing branch on December 31st, 2020. I visited three times to the same branch for getting the solution of the issue. They did not give the proper response which happened on January 7th, 2021 and they diverted the issue with a wrong guidance to meet some irrelevant persons / address to proceed (all the evidences are attached). I understand that your company is not responsible for the manufacturing the bad quality headphone, but you are responsible for selling this merchandise. Needless to say, I am quite frustrated.
I have anticipated a much higher level of service with caring from prestigious company, and I am quite disappointed. Because I do not want to spend any more time on this problem, I am expecting the proper solution for this correct issue. I respect you for using your valuable time to read this complaint letter.
So, my genuine issue should be properly resolved at the earliest.
Yours sincerely
Dr. M. Vimalan
Attachment
1. Proof of headphone warranty
2. Purchasing bill
3. Evidence of last visiting date[protected] for receiving headphone
4. Damaged headphone images
5. Given Irrelevant address for service

I bought Oraima: G-Fit Band on Feb 25 2020 just a month before Covid hit then resumed using it after 6months
I Did not work after that so i went for check where i bought at poorvika centre.
They confirmed its not working but couldn't replace my defective band but insisted to get a certificate for not working from another service centre. They did not mention it while i bought but reflected me when i went for warranty. i cannot...

31/01/2021 9.00 A.M
[protected]
My Oppo Reno # pro phone is not turning on from 31/01/2021 9.00 A.M, it is still booting.
I want my phone to be repaired.