Poorvika Mobiles Complaints & Reviews

நான் நாகப்பட்டினம் poorviga showroom லவ் மூன்று smart watch வாங்கி உள்ளேன்..ஆனால் ஒரு பரிசு கூட கொடுக்கவில்லை..கேட்டால் மூன்று நாள் முன்பு வந்தது..ஆனால் இப்போது இல்லை.. என்று நான் எப்போதும் சொல்கிறார்கள்..நம்பி வாங்கினால் நீங்கள் கொடுப்பதை கொடுக்காமல் ஏன் இப்படி அலக்கடிக்கிறீர்கள்

I gave my phone service at poorvika servixe centre at simmakal madurai on 5.6.23 for display change. After 2 days on 7.6.23 they gave the mobile back without proper finish. Next day morning when mobile screen is on the lcd screen started burning inside and display startwd to break.. And I took to the same service centre and they said that they can't change the display and ask for more money.. And after 2 hours they are not responding calls.. my phone number [protected]

Hello Poorvika, This is to bring to your notice, I have visited Poorvika Mobile, Medavakkam branch Chennai to service mobile, after checking the hardware Poorvika Mobile representative Mr. Raj Kumar informed us that Display has got faulty due to water logged in, so i have requested to clear the said issue, he took couple of days to cleared the issue & charged Rs.4200, but after 2 weeks again Phone stopped responding, This time i have visited Poorvika Mobiles Coimbatore branch, After Verifying they have informed us, Mother board faulty due to fungus ( Why bcoz the Poorvika Mobile Medavakkam Branch has not done job correctly & haven't drain out the hardware before replacing Display) Now my Mobile has become useless due to unprofessional & lack of knowledge work which has cost my Mobile. looking at the condition of my mobile handset i fear that some of the internal parts has been replaced without our knowledge
Highlight of the issue is, My Phone is Useless. Because of Mother Board Fungus. And bill generated OPPO A17-K 5G but not with OPPO A78 5G, See how lack of knowledge.
Hoping for the positive response,

Hi,
I purchase S22 ultra from poorvika mobiles Hosur branch during April or may2022.I lost my bill and require the bill can u please provide the bill. Please consider this as emergency

Customer Name:Rathiban R R

Pls help me in this regards

I was told that this is a no cost emi, i would get the processing fees paid to the credit card issuer and interest paid to credit cash issuer along with gst, by way of a cashback from poorvika; however am yet to get any cash back from poorvika

My had bought a new phone in poorvika mobiles, which had 2 years replacement guarantee and after 1 yaer the phone had some battery issue, I have given it for replacement but after 1 month in the name of replacement they have given the same phone without any changes or replacement

My brother and myself went to enquire about iphone 14 plus in poorvika mobiles in salem tamilnadu, there was no proper explaination about the emi scheme the executives were only interested in selling the product. They got my card and swiped it saying that you hvae to pay 30k without any discussion or explaination about the emi. And they told after three days that we are cancelling your order please approach the HDFC bank for the cancellation. Now HDFC has debited the emi where i did not buy the mobile phone. Such an irresponsible attitute from poorvika mobiles. When a customers walks in it is their responsibility to tell the customers all the formalities there was zero clarity. I wish to get back my debited amount and request HDFC bank to cancel the emi and take actions on poorvika mobiles for their ignorance

Dear Sir / Madam,

This is to bring to your attention with regard to the cash sale transactions that had happened with my minor aged son R.Sanjit [Age 17 years] on 22/04/2023 at Poorvika Mobiles Private Ltd showroom no 37 MG Road Chennai 41.

Refer Poorvika Mobiles Private Ltd tax invoices

Tax Invoices - GSI/ADY/10121 22.04.2023 Saleperson - 18607 - Lavanya P - Rs 1500.00

Tax Invoices - OA/ADY/103 22.04.2023 Saleperson - 18608 - Bakkiyalakshmi - Rs 1999.00

Tax Invoices - GSI/ADY/593 22.04.2023 Saleperson - 18608 - Bakkiyalakshmi - Rs 19863.00

Spoke to Gopinath BM Adyar Poorvika showroom, Customer Care team and Escalation Team of Poorvika Mobiles Pvt Ltd on 25th and 26th April 2023. Gopinath asked me to speak with customer care team as product return shall be decided by them and spoke to customer care team and escalation team for product and cash return or product exchanges. It was denied by the escalation team member with pre-emptive statements without hearing customer concerns as there exists no company policy for product returns. A Female member of Escalation team told this issue being discussed by backend team with the Poorvika Mobiles management asked me to send email to [protected]@poorvika.com hence this mail is being sent.

Would like to raise queries and seek replies on the following in these cash sale transactions/product sale by Poorvika Mobiles:

Can a minor child be allowed to transact with cash above Rs 20000/- in a Poorvika Mobiles showroom? With no other family members/ relatives accompanying him? No verification/ID /Age proof was sought for SIM sale which is clear violation of law.

Is Poorvika Mobiles allowed to do cash transactions above Rs 20000/- from a single person in a day? Is it allowed or permitted as per law of land?

How does Poorvika Mobiles raise tax invoice bills in the name of a person who was not present during these sales transactions and not being given a call to the person ascertaining her acceptance?

Will Poorvika Mobiles generate bills in any person’s name without verification? Bill had been generated in a person’s name who was not present during these sales transactions. Why didn’t Poorvika Mobiles generate bill in the name of the buyer? is it to promote illicit trade or deny repair services? Or knowing that the buyer being a minor who can't negotiate or can be easily cheated?

Is it ethical to answer that we do sales to anyone who pays for the same and that too to a minor child? Poorvika Mobiles sells/services mobiles of many MNC’s and national companies do these companies / trade regulatory bodies know these unethical sales / trade practices?

Customer Care/ Escalation team/ Back-end team of Poorvika Mobiles shall realise that they exist for customer service rather sales promo The team can’t blame the customer for a minor child unknowingly sending for these sales transactions and denying outright and asking customer to shut up.

Request to immediately send a detailed reply. Thank you

Dear Poorvika,

As we all are aware POORVIKA is a very reputed brand but in Hassan (Karnataka) the store manager and the employees are very negligible and not at all giving bills to customers.

Again if we need GST then they will tell one price and if not without bill there is a other rate. Really is this gain your reputation??

I bought two mobiles including iPhone really I fought hard to get my...

I have recently bought new launch of OnePlus Nord CE 3 Lite (8GB RAM 256 Internal memory) on the date of launch (11-Apr-2023) through Poorvika Mobile centre in Kovilpatti, Tamil Nadu, India.

It was mentioned that OnePlus earbuds is free if the order is placed on the date of launch which is 11-Apr-2023.

Initially, the Poorvika Mobile centre told that the earbuds is free for first day. But, after purchasing, now the Poorvika Mobile centre is saying that OnePlus company didn't give earbuds to them. Therefore, they refused to provide earbuds to me.

I am really unsatisfied with this experience.

Invoice number: GSI/KOV2/321

I request you to take action on my query and do the needful. Thanks

Dear Sir/Mam,

24 Apr 23, I have purchased a mobile from Poorvika Mobiles, Vadapalani Chennai. I got the invoice, I forgot to ask for the invoice on my Company name in order to claim GST. 25 Apr 23, I approached the show room, they said, we can give you amended invoice, they collected my company details, and asked to call the Manager today. Now the Manager refuses to give amended invoice. Do I have the right to claim the amended GST?

Had very bad experience with Poorvika washermenpet branch... I had purchased a VY100 mobile at Poorvika washermenpet and the sales person has explained about the product very clearly we thought okay and proceed the buying process.on first day itself we are facing battery dry issue as well as phone heating issue .
Now my wife visited and explain about issues display the sales man said no exchange facility here we having the issue we will send it to service centre and clear .we wanted to exchange the mobile immediately after purchase. But the store sales man denied to exchange and he is not at all understanding the issue. If the shop is not customer friendly and not understanding the problems of the customers its very disappointing. We bought this mobile at 25k they are denied for exchange means what who will say okay to service pls understand . POORVIKA IS NOT A CUSTOMER FRIENDLY SHOP ALL ADVERTISING AND ALL FAKE ADVERTISEMENTS

Bought on 5/3/23 from Poorvika Mobiles Kelambakkam invoice 3kela/6413.. While viewing a video if any message comes it restarts. While attending a phone call if a message or what's app message comes it restarts. I am using wifi only. Not even mobile data. Contacted [protected]. He tells to go to the service centre which is 30 km away. I bought from a shop that if any problem occurs, that Shop will help. Otherwise I could have purchased online. What is the use of purchasing from a reputed shop Poorvika.
Very bad...

I purchased OPPO A78 from Poorvika at Kelambakkam on 5/3/23. Invoice3KELA/6413. For the past 1 week it restarts very often. While viewing a video if any message comes, it restarts. While attending a call, if a message or what's app message comes it restarts. Contacted [protected]. He tells to go to the service centre 30 km away. If any problem, Poorvika will help. Only with this hope I bought from a shop. Otherwise I could have purchased online...

We've bought nokia mobile for my wife with ADLD Insurance . Before 2 months in an accident the mobile screen got broken . We contacted nearby poorvika showroom and the done the procedure.
The phone was picked up at home and after 15-18 days it was returned in a parcel as it was sent WITHOUT BEEN REPAIRED.

Dear Sir/Madam,

Greetings of the day..

Today (12th April 2023) i have purchased phone from above branch.

Sales person - Mr. Krishnan

Cash counter - Mr. Vijay Sarathi
(who sitting at counter.

I have bought 2 oppo mobile (model details enclosed tax invoice).

I went showroom today at 1.30pm Mr. Krishnan who attended me. I have purchased 2 oppo mobile model A55 & A17K. He have told 2 mobile cost Rs. 25, 500.00 i asked for better price he told Rs. 24, 500.00 i negotiate Rs. 24, 000.00 after he given.

I have made payment thru HDFC bank credit card got extra 10% insta discount.

He have given invoice but i did in see that invoice copies details.

After reached home i have gone thru the invoice i seen the 2 phone got billed along with samsung headphones also billed.

I went to there showroom again I have checked with that gentleman and cashier you have told 2 phone cost was 24, 000.00 why you added samsung headphones. Mr
Krishnan and Mr. Vijay Sarathi told we have given combo offer and the headphones was free of cost, i have asked with them if you are given free of cost why you billed? Again the 2 gentleman said for warranty and guarantee if you want to claim like service are any issues for we billed.

I have told to theme you guys are cheated me, you are selling indirectly to consumer and you saying we giving free of cost.

100% I'll say there cheating the consumer and before billing they are told any thing about samsung headphones we going bill the cost was rs. 500.00

I have enclosed all the details.

Kindly go thru details, and revert back ASA.

Thank you
S Gopala Krishnan

Dear sir/ Madam

I have brought FG antimicrobial film S/N [protected] from Bijapur unit, the product is worst I have ever seen and charged Rs.820 and service issue faced from all staff especially from employee Mr. Ravikumar Sunagar emp no 11302 and Miss.Shashista kudachi 17554 . While selling the products they have miscommunicated everything about the product and now they are telling not possible to exchange the product. The way of behaving with customer also not good, behaved rudely. I need product exchange or else I am filling a consumer complaint against the company . Hope I will get reply within 2 days of this Msg.

I have brought 2 smart watches after 5months approximate, both are not working not charging i took to showroom where they deniedto replace because of minor scratch on 1piece and Box is not available for another peace, . really feeling very bad for the reason to reject/ Replace

I visited Poorvika mobile store in Adyar today
I went there to buy iPhone 14 plus 256 Purple Varient For that particular model type I was going to pay 60k down payment and the remaining amount through EMI mode
They agreed to finance me and said they would give it without any interest. 94900 +(5000 document Charges )more than the Product Amount for me including document charges and I agreed to that . They kept us waiting for two hours saying that they were going to another branch to pick up the particular mobile phone as it was not in that branch But after receiving the mobile they said that we can't finance you because the IMI number of this particular model is in the name of another customer.
So they forced us that if you want this mobile immediately then you have to pay full amount or pay this amount through EMI type with interest.
And they used words to make fun of me and my stepfather and hurt our feelingsSo would you offer your customers an item booked in someone else's name? this is how you treat the Customer like this
I'm totally disappointed

My mobile bill missing so I want duplicate bill copy plz urgent