Poorvika Mobiles Complaints & Reviews

Lot of struggle after only they hav exchanged. Nearly one. Month to and fro to shop. Shop manger in perambur not even turn up to my complaints. Once money received they are treating like slaves. No proper customer support. Its very risk for a customer to trust proovika.

Mr.rajesh higher official took action immediatly and told to manager to return. But manger says no stock what model i prefer. They charged 3000/ more. They have given backup in offer once i exchange they cancelled offer money and demanded to pay balance. More 3750 paid in order to return defective within in two hour we returned the defective mobile to shop. More than 20 days manger and sales person treated very badly. After a month only i ordered another Mobil as another customer. And went to shop and got the Mobil. They got shocked hence another customer ordered the mobile. Finally out of great struggle, stress, tension my wife got the mobile. Bad experience. Bad customer service. Any how mr.rajesh works great because of him. Proovika getting escaped. Sales person and manager need to learn customer support. Humble. Hospitality. Otherwise day by day year by year u will loose all the customers. Now a days online purchased r very supportive to customers. ..if mobile working fine no issue if any issues poorvika will make i mental stress. Thanks for mr.rajesh.hatsoff.kind and humbl person. Business skilled man...

Even i sent mail to owners of poorvika. No reply no responses ..never ever buy from your shop.

My mobile number is available only but i haven't recive proper response from poorvika. I am not picking the call is not correct answer. Anyway don't repeat again in future

Dear Valuable Customer,

Greeting from Poorvika Mobile Pvt Ltd!!!

First, I would like to apologize for the troubles and frustration that you experienced lately.

Thanks for letting know us the issue.

I had been trying to reach your contact number which is in switch off.
As per your request kindly share the Invoice bill copy and charge slip as pdf format to [protected]@poorvika.com for further support.

Appreciate your understandings

Thanks & Regards
Poorvika Escalation Team

Dear sir / mam

I would like to share my experience when I visited poorvike show room - Tumkur - 572102

1. When I visited poorvika there is no proper guidance for customers

2 I planned to purchase MOTOg60 mobile, the actually price is 14999rs but in poorvika they informed us 16500rs, even I get same model in offline shop why can't get same product for same price in poorvika show room..?? So I need clarity on this..

3. Well even we purchased same model mobile ( moto G60 ) as discussed with staff and they informed us to do online transaction for payment

4. As per discussion with center incharge Basvaraju we did online payment using poorvika website at 2.08pm and amount is deducted from my account and we clear the payment as per ur staff guide lines

5. Once payment done we asked bill and product but Basavaraj and there staff informed us payment is not yet credited so wait for some time

6. we wait till 4pm but we didn't found any solution, instead of solution they started arruging and rude behivlour with us

7. whole day we didn't get product and as well refund also, so asked plz refund the amount or else provide the product but again they started arraignments and wait some more time really I am feel so worst with behivours of Basvaraj and staff

8. The whole day I wasted for this reason, I hope Time is more precious then any thing

As of today I didn't get product or didn't get amount refund, based on trust we make the payment using poorvika website, but really I loose hope and trust on poorvika

So kindly suggest, whom I have to ask here, whose fault here.? I need clarity on this or else I will intiate the same mail to higher authority

Find the attachment of payment details

Name : Suresh L

Account no :
Transaction ID : T2209191408218042233397
Amount :15649/-
Date :[protected]
Mobile no :[protected] / [protected]

Thanks & Regards
Suresh L
Distric Co- ordinator
[protected]

Dear Valuable Customer,
Greeting from Poorvika Mobile Pvt Ltd!!!
First, I would like to apologize for the troubles and frustration that you experienced lately.
Thanks for letting know us the issue.
We have gone through the Complaint, but we are unable to get eh details in the complaint.
Kindly requesting you to share the details in Mail to [protected]@poorvika.com for further support.

Resolved