[Resolved]  Eureka Forbes / Aquaguard Total Enhance — cheating

Aqua Guard of Eureka Forbes — salres Rpresentative Cheater

I bought Aquaguard from Authorized sales representative of Eureka Forbes even after i know that eureka forbes has hired cheaters from all around the India. they do not provide service, satisfaction. Only thing these person do is to speak to customer in good manner till he gets money and later on only thing u can do is spend money on phone calls to them.
I paid Rs 8750 by credit card for the aquaguard but to my surprise they deducted Rs 8850 i don;t know how can theyu do that. I submitted complaint to my bank for that by that time i got call froom them stating they r sending me money, if i do complaint the person might lost his job. so i just asked them to return money . They sent me cheque after one month which also got bounced. this is the second illegal matter in small dealing of Rs 100 from SE of EF. Now even on callign i m not getting any response and i think i should make ppl aware that do not belive sales person of EUreka Forbes.

Eureka Forbes
Asaf Ali Road Darya ganj Delhi
name of Sales Person : Ashok Kumar
Code : 9003155
"BEWARE OF EUREKA FORBES CHEATERS"

i am also a victim of this company . i have worked in this cheater company . this co. belaimed me Rs.14500/- . send me notice of such amount . but i am not a cheater . i am belong to a respectable family so kindly attention to my complained. thanks > zuber ahmed

Dear Sir,

Please accept our deepest apologies for the trouble and inconvenience we have caused you regarding the issue with your Aquaguard Total Enhance.

We deeply value your relationship with Eureka Forbes and wish to provide you with the best solution to resolve your issues as soon as possible. Please give us a chance to serve you better.

In order to prevent this problem from occurring again, we require your cooperation.

If you’re facing an issue with our product or service then please visit the service redressal page on our website: http://www.eurekaforbes.com/escalate-your-service-request.aspx and place your complaint online. Or provide us with your service request number if you have already registered a complaint with us

Service request number ______________________________

If you don’t have the same, then please share with us your contact details. This way we can ensure that our customer service personnel will address your issue immediately.

If you have any queries about our product and services, please feel free to write into us at [protected]@eurekaforbes.com

We once again are truly sorry for the trouble you had to face.

Regards
Eureka Forbes Team

I am staying at Palam, New Delhi. I requested to change all my filters and membrane of my aqua sure ro(My customer code is [protected]). They reacted promptly. I have paid Rs 4130/- + installation charge. The technician fitted only four filters and told me at present membrane is not available with company. Within two days he will come and fit the membrane. Technicians name- Sonu Grewal mob no.[protected]. He fitted four filters on 14 Aug 13. I made several call. He always assure not to worry. But it is almost one month past. I think I have done a major mistake to believe them(cheaters????). I doubt whether they fit original product or road side product.

Eureka Forbes Team, I hope you will agree that your service is below the level of footpath sellers. Shame!!

I have bought this enhance water filter.while selling the product to me
the sales executive never mentioned that there will be a need to change
the filter very often. And to me who cannot afford this filter
change, this is greatly disappointing and shocking. Right from the time
the product was installed the The Automatic Water Level Sensor control
never worked. And till Oct 13 I used this product since 1 year I had
bought this, water either keeps on overflowing thro the top lid or keeps
on drizzling thro the tap or inlets and outlets. So through out the 1
year I used this machine a broad space below it was always flooded with
water. Water was good to taste but the mechanic who came to stop this
leakage, instead of stopping it leak said you have to change the filters
for 4000 rupees and change and place an AMC every year.The sales
executive had cheated me without informing about all this yearly
expense.He assured me I wouldn’t have to spend anything for this machine
for the first 4 – 5 years. Now the expense threatens me to stop using
this machine as we cannot afford this much every 6 months. Now since
last Oct 2013, I have switched off the machine and left it off without
using as the water started pouring out along with the two inlets for
water in the bottom of the machine. So is it a must that the filters
must be change every year or How often do we need to change the
filters…Somebody please explain in detail and how do we get to know its
time to change the filters?

Hi,

I brought RO Reviva model, after one week o[censored]sage it is not working.
I called executive, he told, I need purchase new part.
I was surprised with the answer; I told them clearly it is manifucture defect not mine.
Executive is agreed for this defect but not ready for change of part.
I escalated to several levels, then they changed the part with working one (not new one).

Always call to +[protected]on every second and fourth Thursday between 2:30 PM - 4:30 PM) your issue will be resolved (some what).

Thanks
Kumar

They simply cheating customers
I ordered one euroclean vacuum cleaner on 5th may 2015. I did not get the product yet. I have called them more than 50 times. Initially they told me excuses and now they are simply disconnecting my connection.
I have one aquasure purifier in my home. For annual paid service they promptly calling me every time. But when we have some trouble they cheating us