PVR Cinemas Complaints & Reviews

My complaint ID is 3441840.I complaint on 14th June 2023.But without resolving my complaint they mark as resolved complaint....

We have booked tickets for PVR, Chanakya, Delhi - Audi 1, Seats N10, N11. Both the seats were broken and dont know how they were adjusted that their width is less than all other seats in the same Audi. They were so so uncomfortable and it was almost impossible to sit especially in N10. We are a frequent visitor, but today's experience was extremely unpleasant.

I order two burgers and quality of food was not good as first time I had this much spicy burger and when I went to them for complaint they started argue with me and then manager came he said why you eat then few bites, I want to ask if I will not eat how I will talk about quality as a rude behaviour from pvr cinema

I booked 2 ticket from the PVR app and paid via Gpay. The transaction was successful but tickets are not booked. It is very disappointing and frustrating. Total amount of Rs.486.64 was deducted from my account.
Incident date: 14th July 2023.
Please kindly refund or confirm my ticket.

I booked 2 tickets for today's morning show, amount totaling to 270 after redeeming a 50 rs voucher. I didn't receive the ticket confirmation nor it is showing in my bookings . I waited for refund but it's been 8 hours. I made the transaction through credit card so I have proof of you need

We had booked a ticket online.
I have booked 3 tickets.
I was having with me my wife and two kids 1 kid was of 3.5 years.
And lastly we had to a movie for almost full month every sunday.
Means had 4 sundays at movie amd there was no complain.
And suddenly next week they didnt allowed.
And i told them ok i will purchase a ticket but unfortunatley theatre was full..
Then i told take money but leave me .

But he didnt allowed ..
And reply was not proper..
They didnt understood my kids and was saying leave ur kid .

Is he immatured..
How can we leave our kid.

Lam a news writer in The Times of India and I visited PVR ANUPAMA on 03.07.2023, today for a show at 12:40. At the security check, the female assistant checked my bag and kept my lunch as per policy. Later when I came to collect it, it was half eaten. This is very disappointing, it was a gift sent from my grandparents and this type of service is not relevant. We don't expect PVR to provide these disappointments. And I would like to fill...

I am a news writer in The Times of India and I visited PVR ANUPAMA on 03.07.2023, today for a show at 12:40 . At the security check, the female assistant checked my bag and kept my lunch as per policy. Later when I came to collect it, it was half eaten . This is very disappointing, it was a gift sent from my grandparents and this type of service is not relevant . We don’t expect PVR to provide these disappointments. And I would like to fill a complaint regarding the same against the staff and this can lead to a bad image for your company . I request PVR to take strict action against this and would like to have a full refund for the dissatisfaction caused. Or I can go ahead with an article in the leading newspaper.

We booked 3 tickets for movie carry on jatta 3 at pvr cosmo Zirakpur for 2nd July 2023 4:25 show.
The movie experience was completely disappointing as the sitting arrangements were not good at all and the people were continually standing and moving in between the show
Also, no executive was there to support the experience
The movie tickets was much high but it was worth it.
We had been at this pvr for the very first time to enjoy the movie but it was disastrous

We went to PVR juhu dynamic mall
Food was pathetic - samosas. Popcorn
This is not the first time

We have extra charges to Mr Mukesh to keep our car at VIP parking lot. He said he will park there but after movie when we came, our car was parked in general parking. All these things keep happening and this is the worst multiplex to go for watching movies. They are too big and know people like us if we complain, nothing is going to happen to them.

Today I went to PVR centra mall, chandigarh there I bought 3 tickets for carry on jatta 3 movie the show was at 2:55 PM, at that time they asked me to pay Rs-777/- and when the digital message of tickets came on my mobile number which showed only Rs-570/-, , then after the finishing of movie that girl who gave me tickets started arguing with me and spoke very badly to me and my mother it’s very disrespectful of you people this is very wrong I’m deeply hurt with this.I want my remaining balance back also see the attached screenshot I’ve shared

I Booked 2 tickets on 18.06.2023 in PVR cinemas app and bought snacks and beverages for 600 on the same day, .
It's been more than 1 week, still my privilege points is not added, .

Usually this kind of delay won't happened to me, but this time I'm totally disappointed,

I hope for the quick solution, .

My Registered Mobile no is [protected]

Thanks and Regards
Yokesh

I have been visited the pvr in centra mall phase -1 chd, on Sunday 25 June 2023.
Going to watch the movie name elemental 2d. They said if your want to pay by gpay will give you scan. And I scan the same and paid 438/-. Bt when I got the message from pvr two tickets price is of rs 300/- only. They have been overcharged me of rs 138 additional. This is really harassing the customer. I will never be visit this place again in my life. Horrible experience. I want my refund. Even they overcharged the food as well they give me the offer of combo snack of rs 240/-, and I asked them to add an additional. Burger they said then the total will 280/- but when they delivered the food they said the total is of rs 520/-, then I asked why, they said one additional burger price is of rs 280/-. Now it come possible even the total combo is of rs 240 only and only one burger price is of 280/- I mean this is a total harrasment of the customers. Very disappointing experience. I want my both the refunds 130+240 = 370/- . I have the bills that I had paid to them.

I have been to watch THE FLASH at PVR on 24 June 2023. Online tickets shows 200 per ticket but at the counter they are taking 250 per ticket. I have asked the same but they will not properly answer almost anything. then show should be starting at 11pm. Screening started with half screen delayed and delayed till 12am that is half of the movie time
LOOTING PUBLIC MONEY and not even giving little screen experience that should be to the viewers.

I book 3 seats for the movie 1920 on the date 23/06/2023, I paid 593₹ for the tickets and the amount was deducted but i didn't got the tickets. Please solve this issue ASAP and refund my money back

I booked 3 seats of the the show 1920 from the "pvr app" I paid the total amount of 593₹
The amount got deducted from my account but i didn't received any tickets of the movie. This incident happened in 23/06/2023. I want my money back ASAP

I booked 3 tickets for the movie 1920 on the day23/06/2023 I paid the money, the money got deducted form my account but i didn't got the tickets. I paid 593₹, I want a refund ASAP.

Stood in a line seeing cold coffee can available but they refused and asked to stand in another line. 2 counters available only 1 used and denied using other. Screen 3 10:15pm show Flash in Pvr soul spirit bangalore

The air conditioning for the screen 3 of PVR soul spirit mall was not functioning from the start and the experience was totally uncomfortable. The management is helpless and unable to provide any solution. In spite of knowing the issue from the beginning the show wasnt cancelled neither the issue was fixed.

I bought some beverages of total 680/- and then PVR cashier asked me to pay via card or upi. So i tried paying by card but there machine was not working then they asked me to pay via upi so i did and it was successful but they claim that they do not see it at there end and hence i need to raise for refund. So i again paid the same amount to them in cash and I am currently awaiting for refund of my original transaction which was successful...