PVR Cinemas Complaints & Reviews

I visited PVR in Xperia Mall, palava city this Saturday to watch Bahubali, 9:00PM show. They do not allow you to carry outside food or snacks. During interval around 10:50PM my 5 year old son asked for something to eat, I went out to get something. I was hoping to get his favorite burger from the food court outside the theatre but the security did not allow me to go out. So I ordered a hot dog from the PVR counter but they didn't give me the hotdog instead they said that it will be dilivered to my seat in 10 mins. So I went inside and started watching the movie, after 15 mins my son started crying for food. I waited for another 10 mins but the food still did not arrive. finally I went out and asked the person on the food counter that I needed to talk to the manager. He said that the food has been sent just now and I should go back, I insisted to talk to the manager and inform him about this nonsense. The manager took his own sweet time while I was missing my movie. After 10 mins manger came charging and asked why I wanted to talk to him. I asked him why they want to starve us, if they cannot serve food then they should allow us to go outside for food. He said "so you are not complaining about the delay but want to go outside for food. Do you know how much we pay for our food counters?? We pay 2 lakh rent per month so we cannot allow customers to eat from outside." I told him that I ordered from your counter but did not get food in 30 mins, he said who told you that you will get your food in 10 mins, that's impossible. When I pointed to one of his employees he started yelling and abusing him. By that time I had already lost 20 mins of my movie and was worried about my kid . Moreover there was no point in discussing this further with the manager as he had started yelling so I went back to my seat. Somehow spent the remaining time in theatre till the movie ended and then came out feeling cheated and hungry. Wasted 1000 bucks and my families' evening.

Phoenix Market City Pune with booking ID WBDWFWX and combo order number 5352278. I was told on the bill and advertising that I would be getting a 600ml coke but what I received at the cinmas was just a glass of 250-300ml. Please email me if you need the pictures. Very unhappy with the way you guys advertise something and then give something else actually when you see your order. Another better gesture would be to deliver the food combos directly to the seat when you have the booking reference and the food tickets already in your system.

Hi,

I have booked the 2 tickets for Bahubali 2 @ 2:40 show on 7th May 2017 for PVR cinemas at Mall of India, Noida however that show has been cancelled by PVR and I haven't got any prior notification of the same. So when I reached there people at PVR told me that the show will not be played and you will get ur refund.
Now Its almost 6 days and i haven't got my refund. Today, When i called to PVR customer support, they told me to call back in the later half of the day and the whole day has passed and yet no response from their side.
WHAT THE HELL IT IS?
PVR is a Brand name but the way and behavior that they are showing to their customer is pathetic. The customer service is so bad that i can't even think about it from a brand like PVR.
I have paid so much of amount and booked the ticket well in advance, paid the taxes and what I got in response is that they cancelled the show without any notification.
Now they are showing such light response in refunding back the money.
I NEED MY MONEY BACK ASAP.

Regards
Jiten Gupta

PVR CINEMAS are famous for its thrilling movie experience. And i was very satisfied with them before my experience in Ratlam (Gaytri Cinemas). It was worse experience ever. Very bad management of staff. They cut off power of Air conditioners after Interval. It was very suffocated in theatre.

I sincerely want to inform The PVR CINEMAS to take action on them.
Hope for a positive CHANGE.

Hi, This is Nagesh Katke. My contact no is[protected], Email id: [protected]@gmail.com
I was Purchase 2 popcorn and 1 sandwich from PVR sion on 09.05.2017. Bill Scan copy attached.
cost of 1 large popcorn --230/-
cost of one sandwich -- 140/-
they have monopoly of not carry outside snacks item.Rates they are charging for food item are very high.
Please take some action so that they will not charge so high amount.

Date: 09/05/2017

Dear sir,

I have booked 2tickets for today's show of movie (Bahubali 2 at 7.20 pm) at pvr cinema, eternity mall thane but as received call from them, that which tickets i have booked that cancelled because technical issue.

I have booked tickets in 200 and rec'd cash back of rs. 100 from paytm also means purchased tickets in just 102 after cancellation they are saying buy tickets in (170 x 2 =340) each and they will allowed me to seat on red lounge. As they promised will get refund but i have gifted these tickets to my brother and this happened with me how insulting is this.

Sir, please note that, i am regular customer if technical errors creates they should take care of customers first, but this time they have disappointed me.

Kindly look into the matter.

Thanks
Hema parsekar
[protected]

I did pay to pvr cinemas for bahubali 2 movie, my money got deducted from bank and pvr page showed bad transaction please try again...then i use to call the customer care and they said that the refund of my bad transaction will be initiated within 7 days of the transaction, but i still didnt received my money in my account, my email id is akash.dbz.[protected]@gmail.com
my contact no is [protected]
i tried to book the tickets on 3rd may. i tried 2 times, and my money got deducted 2 times as well but no tickets were booked, so i want refund, please make my refund. thank you

I booked 2 tickets of guardians of galaxy (7th may, 10:55 PM ) PVR Imax, Logix city center mall. Noida. I am residing in Gurgaon and travelled 50Kms to Noida for the movie show. I reached at the movie hall @ 9:30PM and after waiting 1 hour and 20 mins. People started started entering into the movie hall at 11:00PM.

PVR guys shown commercials for 30 mins and when they started the movie there is some technical issue. So they were not able to start the movie till 12:00pm.

People got angry and then they told the customers that show cancelled some server issue and they will refund the ticket amoumt.

There was big cue to take the refund. This is really ridiculous.

There is no value on customer time and money. They just told us show cancelled and money will be refunded.

This is really a harassment to watch the commercials people travelled for 50km and then came back to home.

I want to really file a legal case on PVR.

This is really annoying how can cinema hall manager for taking such an arbitrary decision without the customer consent.

Me and my friend returned home and decided to seek an unconditional apology letter from the PVR CEO and manager for causing them "mental harassment and torture" and the money spent in travelling and wasting my valuable time to go this PVR IMAX

Case against PVR for Showing commercials and cancelling the show.

Pratik Goyal
+91-[protected]

It was a real pathetic experience at PVR cinemas Nitesh Hub Pune. The PVR staff kept switching OFF the AC, it was unreasonably HOT inside causing breathing issues. Everytime I complained the staff switched the AC On for few minutes and again switched it Off in a short duration. This not only caused mental agony, it just spoiled the experience of watching the biggest blockbuster- Bahubali-2. In addition to this due to the unacceptable rise in temperature caused breathing problems and my 18 month baby could not sleep. Hope someone at PVR hear the plea of movie patrons. I am sure this was my Last movie at PVR cinemas, I would suggest patrons to choose a single screen theatre over PVR.

I am from Bangalore our state CM has sent a notice that all multiplex screen should sell there tickets for 200 but Wat u all are doing not even one pvr has a ticket of 200 all are nearly 300 we need u to follow the rules made my government

Secondly we have a PVR in MSR ELEMENTS MALL there was a issues that u will not provide AC for Kannada films Wat the hell is this guys u are allowed to introduce ur screen in KARNATAKA and u are degrading Kannada films u guys are great, u are doing this bcoz we are kind hearted right one or the other day u will face guys and I need a reply from u guys and a reson for non AC

PVR Cinemax at CIty centre mall, Nashik.
We ordered chicken burger n veg burger but the quality was so poor even you cant byte. Food served there is too costly and no quality at all.
It may harm anyone or can have food poison as it's neither fresh nor eatable.
After paying so much amount people are getting worst food.
Staff is also arrogant. Its pathetic.

I booked three tickets for a early morning show for 29th april through pvr app the show was to be shown in pvr rivoli in connaught place. Coming to the point money was deducted from my bank account but after a min i got a message that booking tickets failed i have that message in my iphone., may i know when i could get the refund of the amount rs. 1046 got deducted on friday 28 april 2017 and since i am trying teaching them but they have revert back to my calls on their customer care number nor i got any update about that amount.

We on 1st of may had been to watch Bahabuli movie @ 3.40 pm show at PVR cinema Regimental plaza nashik with family, there we had faced the pathetic service level and the 3rd class behavior of the staff with the ladies of my family at the food counter. I had created lot of issue there and brought the complete incident to the notice of the center manager mr chavan, he had gone through the complete CCTV footage and found that the concern raised by us were correct, but he was very much incapable and least bothered to take action on the respective staff.
The complete incident occurred in the interval when my wife and i went to have a popcorn for my kid, there was bit rush which was obvious and we had waited in the que and ordered & waiting for the pop corn to be served for approx 10 min and we did't got the same for no reason, what we observed that the basic discipline was not followed by the staff at the counter.
1) No arrangement for people to stand que, People who maintained basic discipline were suffering and waiting in que and people not standing in que were served 1st.
2) No separate que for ladies was acceptable, but then basic understanding ladies should have been given priority since lot men standing behind were falling on ladies due to hurry.
3) SWAP machine available at counter, but the people paying through cards have to come and stand again in different que for swapping the card which ideally is not the process.
4) I think it is center managers responsibility to have a adequate staff at the counter, we were told that there was rush, hence such things happened, the funniest party was couple of staff on the other side of counter were least bothered of the rush and attending there cell phones same was seen by manager in CCTV footage as well, but as told earlier he was VERY MUCH INCAPABLE.
These people charge Rs 180 to 200 for Popcorn of 20 Rs and still unable to deliver the quality service and good food, when raised concern these 3rd class staff has so much attitude that hardly speak to the customer in a proper way, since most of the times Kids are with us hence it becomes difficult for us to avoid buying such food stuff at a PREMIUM.
We pay money to get entertained in good way, but these days watching movies @ multiplex had become wasting of your own HARD EARNED MONEY & instead of entertainment we most of the time land in dissatisfaction due to the management of the center.

These time i am sure i will take these issue to the highest concerned authority, so that the staff Mr Chavan ( Center Manager) Mr Rajkumar (DM) & Mr Shaikh (ESP) should face the music.

I request management to just have look at the footage of the movies interval, rest it will be understood by them.

I am very clearly expecting the termination of the respective staff, without showing any sympathy and i need confirmation of the same in writing as well from the management.

Dear Sir,

Throught your official PVR app I booked ticket of bahubali 2 and selected location PVR Cinemas at Xrbia Mall - Dombivli, I dont know how after payment i have got Sms stating that Ticket Has been booked successfully but the location changed and location is Cinemax Mira Road, I checked option to cancel booked ticket but it is not available on Your Official App then I tried to contact customer care number i.e.: [protected],...

I try to book the ticket for bahuballi 2 in pvr cinemas mobile app on 27th april, while doing the booking the amount is deducted but ticket not confirmed, and again tried and happen same thing. So i lost 273*2=546 rs. Then i compliant to customer service also and they said the amount will get credit within 48 hrs but still not credicted after 3 days....

Dear sir, I Gyan Prakash Srivastava had booked ticket in PVR phoenix at Lucknow.. Movie name was Bahubali, show time.. 4.55 ..on dated.. 29.4.2017 ..seat no. N-5 . Actually the problem was what seat I booked that was broken. I informed the management. But till show end I was sited on broken seat. So careless stoff was over there. Kindly do needfull. Yours. Gyan Prakash srivastava .

Hi,

I booked three tickets for Bahuballi 2 through PVR website online. They deducted 746.52 rupees from my credit card but i didn't receive any confirmation mail regarding booking of my tickets. Later I received a mail regarding bad transaction from [protected]@pvrcinemas.com stating that a bad transaction occured in my account. So If my tickets are not booked, I want the money to be refunded ASAP.
Transaction ref number:[protected]
Deducted Amount: Rs. 746.25
Email ID: [protected]@gmail.com

Regards,
Nabajyoti

Even though we had reached 1.30 hour before the show time to collect the tickets.. We were said the booking is cancelled without any proper reason and prior notification. I even have video proof to show pvr employees selling ticket in black to others..
Thanks for choosing pvr. Booking id: 7566000 no of tckt: 4. For baahuba-hi on thu, 27 apr, 2017 10:00pm at koramangla (Audi 9). Please collect tkts 45 mi

Since 3 days, I am searching to purchase tickets for Bahubali 2 movie in PVR, SUJANA FORUM MALL.
When I enquired about tickets. Management had informed me about giving tickets directly at FORUM MALL at 10 a.m on[protected].
I went to Theatre stood in row and after giving approximately 1000 tickets Theatre people told tickets for 27, 28 have got finished.
Moive is playing in 8 screens with approximate 300 seating capacity per screen per show. Overall there should be 9600 seats per day for 4 shows.

So my question is what happened to remaining 8000 tickets for[protected].?
There were no tickets present in online.

REQUESTING THEATRES NOT TO DO SUCH KIND OF CHEAP THINGS AND DON'T LET DOWN YOUR BRAND IMAGE.

Dear team,

I have pvr m-coupens with me and when i tried to book pvr cinema for date 29 april 17 - saturday show @ pvr pimpri pune location and tried to apply one of my m-coupen code which i have then system shows message like "this code has been expired" even though the code is in valid date period.

Second thing is that, when i tried to apply on day - before (I. E. Friday) for same pune location booking same...