PVR Cinemas Complaints & Reviews

I had booked a ticket for a late night show at PVR Logix (Noida). A few hours before the show, I received 5 calls from a stranger who claimed that he got my number from PVR staff at the cinema counter, and that he wanted to exchange one of his seats for mine.

How and why did the staff share my contact details with a complete stranger? Are they authorised to do so?

If suppose it were the contact details of some lady, who was then stalked by these strangers, would PVR take responsibility for the same?

This happen on the8th April 2017 at the PVR cinemas, Orion Mall, Bangalore.
My son is 9 years old and a US Citizen. We have recently moved back to Bangalore for our kids to learn about our country and the great culture we believed for so many years we lived abroad. Today was a shame to what my belief. My son who is 9 has severe food allergies to peanuts, treenuts and sesame. I had food for him that always carry with me where ever we go. I do not want my son to be discriminated because of his food allergies. I was stopped by the security before entering to movie hall, my back pack was checked and I was asked to check in my back pack at the bag counter despite my explanation of our situation. I told the security girls who have no education or any empathy what so ever nor do they have courtesy addressing people.I had medicines, like my sons epipen injections, his inhalers, benedryl, his antihistimine medications. I called the Managers whose names are Deepa and Deepak who were as ignorant and illiterates like the secirity guards. They did not let us carry our food bag with us. I told them it was for a 9 year old who will want to eat like any other viewers in the movie theatre who are allowed to take giant box of pop corn and beverages. India thinks it has changed. The people have an arrogance that just cannot be justified. They are so barbaric, inhuman, so rude. My both kids 14 year old and the 9 year old stood listening to the managers insisting we do not take any food for my son. In 18 years of my living in the US, traveling back and forth to my homeland, my place of birth that i was proud of took a tumble. Thre is food allergies for real.Please educate your employees PVR before you hire them for the job. Ask them to listen patiently, be emphathetic. I wish these kinds of behaviors from higher authorities does not happen ever again.

Sir, I have booked 02 seats for the Malayalam movie '1971-Beyond Borders' and my seat number was G1&G2 for the show at 0930pm on 07/04/2017. During the show after interval, some people interrupted the show and the show was stopped for more than 01 hour 30 minutes. They blocked the exit way and began a protest. Nobody from the theatre management intervened the matter and gave us further information about the show. Being a reputed company, we are having a lot of expectations from you. Therefore it is requested you to kindly get into the matter.

Rakesh AR

I booked tickets via bookmyshow for a different date mistakenly. So I asked the bookmyshow support if I could get a refund buy they said I have to connet to the cinema. So is there any way in which I can get a refund. Please tell me anything that can be done to get a refund of the same. If not can you change the date for today's show? Please do the needful as soon as possible.

Hi,

I am writing from Bangalore. Today I booked for a show through book my show and unfortunately chose the wrong date. And there is no provision to make any changes through an execute from bms or pvr. I understand and accept that it's my fault to have overlooked the details but I think there should be a provision to help customers in such situations. I am sure you guys have access to make necessary changes and shouldn't completely overlook the possibilities of human error.

Please enable a facility to be able to make changes to the bookings atleast within 10 or 12 hours of booking. Otherwise, the money paid is a complete waste.

Hopefully you will address my concern and suggestion.

Thanks,
Sylvia

Ye jo main batane ja raha hu wo ekdam sach hai muse English ni ati utni ialiye
main hindi m likh raha 10/3/2017 ko morning shift se evening shift tak jo hua hau wo koi soch bhi ni sakta PVR ICONE VERSOVA ANDHERI (WEST) MUMBAI. main candy main kareeb kareeb 50 thousand ka scamp hua hai
aur scamp sab samil the mngr bhi do bhi aur esp to rahte hi hain unke bare m kya batana agr meri baat p yakeen ni hai to m bolta hu management team se
10/3/2017 ka morning se evening ko closing tak ka camra cheq karle sara result saamne a jayga lekin pvr icone k manegar aur do pe bharosa n kare
strict action le aur icone m aur bhi bahut kuch hota h pls ye msg ko ignor na kare ... m ye sab apne ankho se dekha hu . that's it .

Hi,

I tried to book 5 tickets at PVR R-odeon mall, Ghatkopar Mumbai on 31st march at 5:45 pm in the box office with my debit card. But due to some connection failure the tickets weren't booked and my cash go debited.I had to do the transaction again for ticket booking and I still haven't received my refund back. Please look into this and do the needful.

Amrita Shetty
[protected]@gmail.com

Hi,

I have booked 8 tickets for the film KAVAN in PVR ampa sky walk by using my kotak debit card of amount Rs.1236 and my booking Id is WJN7N7M. kindly sale out my 8 tickets and refund my money as soon as possible. The details given below.

Movie : KAVAN - AUDI 03

Booking ID: WJN7N7M

Seats: D11, D12, D13, D14, D15, D16, D17, D18

No. of seats : 8

Amount : 1236.00 including tax

Regards
Vidyasagar. P
[protected]

I had booked 2 tickets for the movie " Beauty and the beast " in Audi 1, seat number q14 and q15 on 26th March 2017 in PVR, Prashant vihar but to my suprise I spotted a rat running on the red curtains besides us. My wife is pregnant. When I reported the matter to PVR staff they were rude and least bothered to solve the issue.
I paid to watch the movie not the freak show.
I want you to take appropriate action.

Dr Abhinav Parihar

PVR Guwahati in dona planet puts on flexible rates. It's understandable on weekends, but there is not a clear explanation on the bill about the extra charge amount. The Normal rate for a platinum seat is 150/- but at times it goes up as high as 225/-. I have attached an example of the bill. If you add up all the rate, charges and taxes. It adds up to 150/-, while the bill shows total 175/-. is it to evade taxes?

PVR cinemas charging extra amount of 20 INR for 500ml watter bottle which is to be 30INR.

Then there is no value for government order and words.

look at the below links and photo attached.

https://www.aaramshop.com/product-detail/himalayan-the-natural-mineral-water-500...⇄

https://www.zopnow.com/himalayan-mineral-water1-v-500-ml-p.php

First of all i want to train the manager of pvr sion who doesnt have any sense about how to talk to the customer and the security staff is very rude regarding checking. We were 6 friends and 5 came before and 6th came late so when the 6th person came our 1frnd came on the gate to show the ticket but he was like we r 1extra and manager was very rude he should be fired from his job as he was warning us that he is calling the police so we said that we will complain against u for rude behaviour so he said that do whatever u want, like he was taking advantage of his post, actually he doesnt know what a customer can do especially us we have many political contacts too so we can easily fire him away so it will be better u do the following procedure yourself or else if we may do from our side something extra bad may happen legally.
Thankyou

No allowing food items even for my pregnant wife at hyderabad central pvr cinemas punjagutta hyderabad.

All other para allows but this pvr punjagutta have prob even for medical problem.

Supervisor is too rude n staff behaviour is poor.

Process is ok i have always followed process but for medical reasons food should be allowed.

These people are very much greedy and have no respect fr customer

I have purchased five tickets for the movie Logan and then not asking for any type of ID but during entry the security guard was asking for id and not allowed to go to inside he cinema hall, Later manager came and he too was demanding id and his behavior was too bad. Again n again we are requesting for entry with self declaration but he denied for entry.

We came to PVR kolhapur to watch Movie Logan, show 4.30 pm on 7th March
And we 4 friends were not allowed for the movie
The person named Yogesh Atigrr, in charge at ticket counter told us he needs an I'd proof for all 4 o[censored]s..one o[censored]s had and even showed him
And on the same time ..he did allow few boys without asking for a single I'd proof and allowed them
On asking he told that those boys seem to be adults and you people don't
I want to know on what grounds he refused us
If I'd proof was thus compulsory then those boys must not be allowed too
What kind of stupid policy is this that u see people physically and allow them for movie!
Disappointed totally
.
Come on !

This is a complaint against the pvr cinemas (Rk cineplex) located in banjara hills, hyderabad. We went to the logan movie (English) on 3rd march 2017 11:00 pm show. The film was certified as a rated movie which is intended for mature audiences above 18 years of age. We saw many kids under 18 yrs with their parents inside the cinema hall watching the movie. The management is allowing kids to the a rated movie without proper checking. Please...

Dear Sir,

I had booked 2 tickets on 17.02.2017 for the show at 3.20 PM for "Singam 3" in Grand Mall at Velachery, chennai. Payment made through my CITI BANK internet banking for Rs. 309.00 vide ref. MCUPOS 17FEB0900 Card no.: 5497XXX4XXXX4539 17FEB CITRUS PAY PVR CINEMAS MUMBAI Ref:[protected] Ref No :- 17FEB0900. But later understood that booking was not accepted and no show was booked for us which is also confirmed through booking history in my PVR cinemas login account. i understood that booking was not made so the debited amount will get refunded to my account in 7 working days but till date the amount was not yet credited in my account.

As the payment is gone from my bank account and no booking was made against the above payment ref. no., please help me to get the refund ASAP

Please send me your reply

P.S:I had already send mail in PVR mail ID "[protected]@pvrcinemas.com" through mobile app and yet to get response.

Regards,

Madusudanan

Hi.. I hv been PVR from Bangalore and Delhi days.. well I had a very unpleasant experience at PVR Kochi, which is at Lulu Mall. I was in for the 10pm show of Jolly LLB 2 on 16th Feb. 20 min to interval the audio of some speakers failed, we could hardly hear the dialogues. During interval many o[censored]s raised this issue with the duty manager and he promised it is rectified. Post interval the issue started in 5 minutes and continued till the end....

Today i visited PVR cinemas in kurla to watch jolly llb 2 in morning but in interval i came out to order popcorn then I met one of your staff his name was HUSSAIN he was showing me attitude he abused me n he said whatever you want to do you can do he provided me his name n he said take my name n do whatever you want to do so I want to request you and specially to Ajay bijli sir this is how you keep your staff they don't even know how to talk to there customer now I have decided now I m not going to visit any PVR anymore bcoz today I fell ashame on me that why should I came to watch movie in PVR really PVR staffs are disgusting

I booked 3 tickets for Jhonny LLB 2 at 04:30 PM on 11th Feb at FR Cinemas, Chandigarh. Due to a 30 minute late start, I missed an important meeting in office and I need a strict action to be taken against it and I also want a refund for the three tickets. Please look into this issue and resolve it as soon as possible. Please contact me at [protected]@gmail.com