PVR Cinemas Complaints & Reviews

I sent an email to '[protected]@pvrcinemas.com' and '[protected]@pvrcinemas.com'' on 28th March 2017 requesting for bulk booking for Baahubai 2 on April 28th 2017 for PVR, Inorbit Mall, Hitech City- Hyderabad. I received a reply from Mr. Jagath Ravikumar on 5th April 2017 with the quotation and the last sentence of the email clearly states " The commercials given above are tentative for now as the final schedules will be made as per your confirmation". As per this sentence I called him multiple times to tell him that we are confirming the booking but he backed off in the last minute saying he cannot give us the tickets and directed to go to the site in Hyderabad, Hitech City, Inorbit Mall, PVR and meet the duty manager to check if he can help us with the tickets. On 25th April 2017, at 4pm we went to the duty manager to check for the tickets. That man asked us to come back again the next day (26th April 2017) at 1pm and meet the cinema manager - Mr.Naren. We went back again the next day at 1pm and asked for Mr.Naren. But nobody there was ready to make us meet him. At last one man called Rintu Roy, a duty manager, said Naren is extremely busy and he cannot meet anyone now but he advised us to drop an email to cm.[protected]@pvrcinemas.com and [protected]@pvrcinemas.com and assured us that Mr.Naren would reply to our email by 8pm on the same day. He even shared his own number (Rintu's) too. We sent 3 follow up emails to Mr.Naren and called up Rintu on his mobile around 25 times on April 26th 2017 for the tickets. Naren did not reply to our emails and neither did Rintu pick up our calls. We even called him this morning multiple times and he kept disconnecting our call.
This is utter disrespect for customers and definitely not acceptable from a reputed brand like PVR. I understand the complications involved in this particular movie but we are not bringing any loss to PVR in anyway. Moreover, we should have been told clearly that tickets will not be given to us so that we did not have to waste our time coming out of the office hours just to meet these so called managers. One straight information, either a straight forward reply on phone or a straight forwards reply from Mr.Naren should have worked out. We have not even asked for any discount. We even assured we'll make the payment right away. On the two duty managers and Bengaluru, DGM - Jagath Ravikumar's directions, we came to the site twice from a corporate company to request for tickets but we were given false and misleading information by Mr.Rintu who was not even willing to make us meet Mr.Naren and who ill-treated us by not answering our calls properly.
I'm sorry to say that our entire team of 160 members is utterly disappointed with PVR and their misleading behaviour towards their customers.

Hello there,
I have booked 2 tickets of bahubali 2 for 28 april at 7.00 am pvr arved transcube, ahmedabad theater from book my show. But today i dont see this time of show on same site bookmyshow.com. I am confused about if show is canceled or what.
While i am going to call customer suppoert or other telephonic number, no one response.

Response not get from any pvr contact number. Either is delhi or mumbai number. No any number can response. Even customer service number is useless.

O please kindly make customer service system smooth. Now i need to go there at theater personally and also get headeck now.

One side government advice for no cash transaction and here we faced this kind of stuffs. So where we need to go now? We just want to waste our times and all??

My money was withdrawn but i didn't get ticket mail or message

After that i got this mail from my bank can u plz hlp me

Dear kommuru krishnakumar,

There was a successful authentication attempt with your federal bank card 4504 xxxx xxxx 0685 for verified by visa on pvr limited

If you have any questions, please call us at[protected]/[protected]Toll free from india) or[protected]For customers from abroad) or email us at [protected]@federalbank.co.in

Regards,
Federal bank

Dear Team, I really love the charisma of pvr cinemas but I was really disappointed when my experience of watching baby boss with my kid was ruined at pvr dehradun. The ticket you charge is 275 rupees per person but the 3d glasses are not available for kids. So pls provide 3d glasses for kids as you charge them in ticket. The quality of normal 3d glasses is also bad..pls help in this asap..
Prabhat khanna [protected]

I have been visiting PVR Diamond Plaza for years. For few days the authority here is denying tickets to people who are carrying bags. Is this the way you deal with customers? We cannot enjoy a movie just because of a bag. Isn't it too weird? Please take a step against PVR Diamond Plaza or else should we go to the consumer forum? I am missing all the movies please take steps.

My name is Himanshu and I live in Jalandhar. I want to file a complaint against PVR Cinemas. Today I visited MBD Mall in Jalandhar City to watch a movie in PVR Cinemas. The price of the ticket was 190 rupees but when I asked for the ticket they told that the prices rupees 290 which included 190 rupees for the ticket and hundred rupees for popcorn and cold drink. When I told them that I do not want to purchase the popcorn and cold drink and just want the ticket for 190 rupees they told that it was compulsory to purchase the edible items. Clearly this is the violation of the right to choose under which a consumer is free to choose whether to purchase a product or not. As a responsible consumer I am making a complaint. I want you to take strict action against PVR Cinemas
Thank you

I had booked a ticket for a late night show at PVR Logix (Noida). A few hours before the show, I received 5 calls from a stranger who claimed that he got my number from PVR staff at the cinema counter, and that he wanted to exchange one of his seats for mine.

How and why did the staff share my contact details with a complete stranger? Are they authorised to do so?

If suppose it were the contact details of some lady, who was then stalked by these strangers, would PVR take responsibility for the same?

This happen on the8th April 2017 at the PVR cinemas, Orion Mall, Bangalore.
My son is 9 years old and a US Citizen. We have recently moved back to Bangalore for our kids to learn about our country and the great culture we believed for so many years we lived abroad. Today was a shame to what my belief. My son who is 9 has severe food allergies to peanuts, treenuts and sesame. I had food for him that always carry with me where ever we go. I do not want my son to be discriminated because of his food allergies. I was stopped by the security before entering to movie hall, my back pack was checked and I was asked to check in my back pack at the bag counter despite my explanation of our situation. I told the security girls who have no education or any empathy what so ever nor do they have courtesy addressing people.I had medicines, like my sons epipen injections, his inhalers, benedryl, his antihistimine medications. I called the Managers whose names are Deepa and Deepak who were as ignorant and illiterates like the secirity guards. They did not let us carry our food bag with us. I told them it was for a 9 year old who will want to eat like any other viewers in the movie theatre who are allowed to take giant box of pop corn and beverages. India thinks it has changed. The people have an arrogance that just cannot be justified. They are so barbaric, inhuman, so rude. My both kids 14 year old and the 9 year old stood listening to the managers insisting we do not take any food for my son. In 18 years of my living in the US, traveling back and forth to my homeland, my place of birth that i was proud of took a tumble. Thre is food allergies for real.Please educate your employees PVR before you hire them for the job. Ask them to listen patiently, be emphathetic. I wish these kinds of behaviors from higher authorities does not happen ever again.

Sir, I have booked 02 seats for the Malayalam movie '1971-Beyond Borders' and my seat number was G1&G2 for the show at 0930pm on 07/04/2017. During the show after interval, some people interrupted the show and the show was stopped for more than 01 hour 30 minutes. They blocked the exit way and began a protest. Nobody from the theatre management intervened the matter and gave us further information about the show. Being a reputed company, we are having a lot of expectations from you. Therefore it is requested you to kindly get into the matter.

Rakesh AR

I booked tickets via bookmyshow for a different date mistakenly. So I asked the bookmyshow support if I could get a refund buy they said I have to connet to the cinema. So is there any way in which I can get a refund. Please tell me anything that can be done to get a refund of the same. If not can you change the date for today's show? Please do the needful as soon as possible.

Hi,

I am writing from Bangalore. Today I booked for a show through book my show and unfortunately chose the wrong date. And there is no provision to make any changes through an execute from bms or pvr. I understand and accept that it's my fault to have overlooked the details but I think there should be a provision to help customers in such situations. I am sure you guys have access to make necessary changes and shouldn't completely overlook the possibilities of human error.

Please enable a facility to be able to make changes to the bookings atleast within 10 or 12 hours of booking. Otherwise, the money paid is a complete waste.

Hopefully you will address my concern and suggestion.

Thanks,
Sylvia

Ye jo main batane ja raha hu wo ekdam sach hai muse English ni ati utni ialiye
main hindi m likh raha 10/3/2017 ko morning shift se evening shift tak jo hua hau wo koi soch bhi ni sakta PVR ICONE VERSOVA ANDHERI (WEST) MUMBAI. main candy main kareeb kareeb 50 thousand ka scamp hua hai
aur scamp sab samil the mngr bhi do bhi aur esp to rahte hi hain unke bare m kya batana agr meri baat p yakeen ni hai to m bolta hu management team se
10/3/2017 ka morning se evening ko closing tak ka camra cheq karle sara result saamne a jayga lekin pvr icone k manegar aur do pe bharosa n kare
strict action le aur icone m aur bhi bahut kuch hota h pls ye msg ko ignor na kare ... m ye sab apne ankho se dekha hu . that's it .

Hi,

I tried to book 5 tickets at PVR R-odeon mall, Ghatkopar Mumbai on 31st march at 5:45 pm in the box office with my debit card. But due to some connection failure the tickets weren't booked and my cash go debited.I had to do the transaction again for ticket booking and I still haven't received my refund back. Please look into this and do the needful.

Amrita Shetty
[protected]@gmail.com

Hi,

I have booked 8 tickets for the film KAVAN in PVR ampa sky walk by using my kotak debit card of amount Rs.1236 and my booking Id is WJN7N7M. kindly sale out my 8 tickets and refund my money as soon as possible. The details given below.

Movie : KAVAN - AUDI 03

Booking ID: WJN7N7M

Seats: D11, D12, D13, D14, D15, D16, D17, D18

No. of seats : 8

Amount : 1236.00 including tax

Regards
Vidyasagar. P
[protected]

I had booked 2 tickets for the movie " Beauty and the beast " in Audi 1, seat number q14 and q15 on 26th March 2017 in PVR, Prashant vihar but to my suprise I spotted a rat running on the red curtains besides us. My wife is pregnant. When I reported the matter to PVR staff they were rude and least bothered to solve the issue.
I paid to watch the movie not the freak show.
I want you to take appropriate action.

Dr Abhinav Parihar

PVR Guwahati in dona planet puts on flexible rates. It's understandable on weekends, but there is not a clear explanation on the bill about the extra charge amount. The Normal rate for a platinum seat is 150/- but at times it goes up as high as 225/-. I have attached an example of the bill. If you add up all the rate, charges and taxes. It adds up to 150/-, while the bill shows total 175/-. is it to evade taxes?

PVR cinemas charging extra amount of 20 INR for 500ml watter bottle which is to be 30INR.

Then there is no value for government order and words.

look at the below links and photo attached.

https://www.aaramshop.com/product-detail/himalayan-the-natural-mineral-water-500...⇄

https://www.zopnow.com/himalayan-mineral-water1-v-500-ml-p.php

First of all i want to train the manager of pvr sion who doesnt have any sense about how to talk to the customer and the security staff is very rude regarding checking. We were 6 friends and 5 came before and 6th came late so when the 6th person came our 1frnd came on the gate to show the ticket but he was like we r 1extra and manager was very rude he should be fired from his job as he was warning us that he is calling the police so we said that we will complain against u for rude behaviour so he said that do whatever u want, like he was taking advantage of his post, actually he doesnt know what a customer can do especially us we have many political contacts too so we can easily fire him away so it will be better u do the following procedure yourself or else if we may do from our side something extra bad may happen legally.
Thankyou

No allowing food items even for my pregnant wife at hyderabad central pvr cinemas punjagutta hyderabad.

All other para allows but this pvr punjagutta have prob even for medical problem.

Supervisor is too rude n staff behaviour is poor.

Process is ok i have always followed process but for medical reasons food should be allowed.

These people are very much greedy and have no respect fr customer

I have purchased five tickets for the movie Logan and then not asking for any type of ID but during entry the security guard was asking for id and not allowed to go to inside he cinema hall, Later manager came and he too was demanding id and his behavior was too bad. Again n again we are requesting for entry with self declaration but he denied for entry.