PVR Cinemas Complaints & Reviews

On O4/07/2011 , I purchased 3 tickets for a PVR movie (located in Juha, Andheri W, Mumbai) by using my ICICI internet banking account, the purchase transaction o[censored]nsuccessful due to website technical issues and i have acknowledged that if the money have deducted from my account i will be refunded, Its now more than a week , I don't see the money refund to my account yet.
i have charged for RS 1050. I have sent an email to PVR customer support but there is no response, i need my money back, can some one help me how i could complaint about PVR Cinemas and get my money refunded, Will appreciate your help
Thanks in advance

Regards,
Munnag

Account debited but no tickets !!
Same problem. I booked 3 tickets for Harry Potter & Deathly Hallows- Part 1 on 9 July, 2011.
However, after the payment was made it displayed 'Thank you for shopping with us but the transaction could not be processed'.

I was booking the tickets using HDFC Net Banking.
An amount of Rs. 825 has been deducted and no other message was displayed.

The reference nos as per my statement are:CCA11GCQF392-Avenues India Ltd and[protected].

Please refund the amount immediately. I have put a complaint at [protected]@pvrcinemas.com, [protected]@pvrcinemas.com.

The customer service should definitely improve for PVR esp when almost everything is processed online!

I have booked my ticket on 21/05/2011 via online booking on pvr's website. They have deducted my account with Rs. 540/- but do not conform my tickets for the show.
when i complaint them, they have told me that in 7 working days they have refund my money.
On 16/06/2011 they have mailed me that they have refunded my money in my account.
But i cant get refund money yet.

Hi,

On saturday 11 June 2011, I made online booking of 4 tickets for 4.30 pm show of the film 'Ready' in PVR EDM, Kaushambi. Out of the total payment of Rs 660 (150+15 per ticket), Rs 500 was paid through my PVR gift card no.- [protected] and balance Rs 160 through my ICICI netbanking account. While my account and card has been debited for the payment, my online booking was not complete.

I have already written an email about this matter to you at your mail [protected]@pvrcinemas.com, but there has been no reply till date.

Therefore, I request you to refund me Rs 660 at the earliest. Waiting for your response.

Regards,

Akanksha
[protected]

Dear Sirs

I had un successfully booked movie tickets twice on PVR Cinemas Website. My accounts were debited. The details of communication to PVR is enclosed. PVR cinemas is not ready to reply.
Please help

From: Deepak Goel
Sent: Saturday, June 04, 2011 1:17 PM
To: '[protected]@pvrcinemas.com'
Cc: '[protected]@vsnl.com'
Subject: RE: Online Booking - URGENT

Dear Officer

Please note Rs 825 X 2 = Rs 1650/- debited into my bank accounts but the ticket booking was unsuccessful

Kindly reverse the amounts immediately

Regards

Deepak Goel

From: Deepak Goel
Sent: Friday, June 03, 2011 4:54 PM
To: '[protected]@pvrcinemas.com'
Cc: '[protected]@vsnl.com'
Subject: Online Booking - URGENT

Dear officer

I booked twice on line just now for 5 seats for READY. The seats were in L row for todays 7.55pm show at PVR Faridabad ie 3rd June

The payment has been debited to my Axis Bank account and ICICI bank account separately. I booked twice and both the times the booking failed after payment debit to my accounts.

Is it possible to retrieve at least one booking out of the two?

I don’t want to block my funds and attempt another transaction

Please revert on priority

Regards

Deepak Goel
[protected]
[protected]@vsnl.com

I booked three (3) tickets on June 1, 2011 for the film “ready” for Sunday, June 5th show at 1:05 p.m at PVR Rivoli. When I was trying to make payment through net banking, time was over and payment process was not complete. Then a message appeared on screen saying that your payment time is out and if money has been deducted, it will be refunded. Money (Rs. 735) was deducted from my account (cheque/Ref. No. Was[protected], narration-cca11fbzw291-Avenues India Ltd), but tickets were not booked in the first time. Then I tried again and booked three tickets successfully with payment being complete this time (cheque/Ref. No. Was[protected], narration-cca11fbzw491-Avenues India Ltd).
The money that was deducted has not been refunded to my account yet. I sent three mails to [protected]@pvrcinemas.com describing the issue. But till date there has been no reply from them. Also there is no contact no. given at the website. This issue needs to be seriously addressed.

dear
sir/madam

i had booked my tickets with pvr allahabad on 27 may2011 through hdfc internet banking. amount of r.s. 1485 has got debited from my account but the ticket has not got book. i had booked 9 tickets. also till now money has not been refunded even after 15 days and there is no proper responce from customer care also.
please arrange for money refund.


thanking you

praveen kesarwani

I had tried booking for 2 tickets for the movie Hangiver 2 through online booking portal of PVR cinemas on 03/05/2011. Both the times there was a message displayed on the failure of transaction. But I have later found that my HDFC account is debited by Rs 600 (Rs 300/- per transaction) for the said transaction.

I had sent a mail to [protected]@pvrcinemas.com regarding the above issue and they still haven't reverted. Request you to please assist me in getting my refund of Rs 600/-.

Sajith Raj
[protected]

while online booking in PVR Cinemas Chennai
i sent mail to [protected]@pvrcinemas.com, [protected]@pvrcinemas.com

but no reply from them

today 3/6/11, while booking ticket for movie pyar ka panchnama for 4.06.11 6.45 pm show, using HDFC INTERNET BANKING, operation failed and Rs. 300 Debited from my account and ticket was not generated

HDFC REF. NO. 316580

kindly arrange for refund it.

Sir,
i was trying to book tkts for a movie in PVR cinemas bangalore on 04/05/11, 0645 pm for KO movie.. Amount Rs.360/=has been debited in each transaction from my account but no booking confirmation from PVR. It was thru SBI Net Banking ref nos: IG 49782964, IG 49778783, IG 49778521, IG 49787917. kindly arrange to get refund. email id: [protected]@yahoo.com
regards
senthil kumar...

while online booking in PVR Cinemas Chennai
i sent mail to [protected]@pvrcinemas.com, [protected]@pvrcinemas.com

but no reply from them

yesterday 28.4.11, while booking ticket for movie THOR for 1.05.11 4.45 pm show, using SBI INTERNET BANKING, operation failed and Rs. 300 Debited from my account and ticket was not generated

SBI REF. NO. IG[protected] Avenues India Pvt. ltd transaction.
CCA11DAUC484IG49100405 TRANSFER TO [protected] AVENUES INDIA PRIVATE

kindly arrange for refund it.


b. chandrakumaran
[protected]

Dear Sir / Madam,
This is w.r.t. the 3D glasses that were distributed during the screening of RIO movie at PVR ---- Nirmal Lifestyles Mulund (W) on 23rd April 2011 (03.30 pm show).
It was shocking to find out that the glasses distributed were only of one standard size and there was no provision made for children.
I never expected an organization of the calibre of PVR to be so in--sensitive towards children, when such animation movies are made keeping in mind the target audience to be "kids".
How can an organisation like PVR not think about the target audience and just think about cutting costs by handing--out only standard size 3D glasses ??
It was so frustrating to hold the glasses onto my child's eyes all the while so that it does not fall--off.
Eventually he had to watch the movie without one. I am sure one can understand how bad the resolution is when you watch a 3D movie without glasses.
I expected that multiplexes like PVR will be more sensitive and not just think about cutting costs.

I would appreciate if you can highlight this issue so that parents who take their kids to 3D movies dont feel let down and the kids are not left feeling disappointed.

Regards,
Ajit Gurow
[protected]

I booked ticket for Yutham Sei on April 1,2011 thru pvrcinemas.com site using by standard chartered net banking for 10 persons totalling to Rs. 1500.
After payment, it said transaction failed and it will refund the money.
Money is not returned back even after several hours. I checked google for similar complaints and to my surprise i found pages and pages of complains all over india every one stating the same issue and their money not refunded even after 3 months. That moment i realized how bad cheater is this PVR cinemas and almost lost hope of recovering it.

Significant things about PVR Cinemas online booking scam:
1) Many complaints of same nature are way back from several years ago. This denotes, this is not a temporary fault in their website or transaction processing. They are maintaing this fradulent online booking system for stealing money from customers for several years.
2) There is no phone nos for even supporting their customers anywhere in their site. It shows how little they care about customers. They know they are stealing money and they are keeping their ears closed.
3) There are hundreds of customers complaining online about this non refund issue. I have never seen this many complaints on a single issue against a smaller scaled service company. This clearly shows, they dont want to refund in all cases. They are impartial to all customers in this regard.
4) After a transaction failed, a small box appears and it shows the transaction is failed but money will be refunded even if charged. This information is cleverly used to make the customer believe that the service is properly functioning to keep them cool and use it again.
5) When u send a mail to them regarding this issue, we dont even get an acknoledgement and there is no response from them at all. They dont have any intention of supporting the customer, they dont want to refund the money. Thats it, atlast we have found another big online scamster.


Will i get my money back, i dont think so without huge efforts. Anyway, this is a lesson learned.
I will tell atleast 1000 people thru my multi level network and make them aware of this PVR cinemas scam and make them stay away from it.

Pls tell everyone to stay away from PVR cinemas online ticket booking.

I wanted to buy movie gift voucher online using a debit card. while processing the transaction, the pvr website informed the transaction was not authenticated and could not be completed. But the amount had been debitted to my account. There is no proper helpline where i can get the information on my lost money. The Helpline does not exist. On mailing at [protected]@pvrcinemas.com there wasn't any immediate reply. I don't know how i can get my money back or even the gift voucher.

I had booked 3 tickets from PVR website 2 times on 12/02/11 for the movie MAKE UP MAN(MAL)for PVR chennai,but due to some glitch Rs.900(450.IG41052240+450.IG41052922 Avenues India (p)ltd)was debited from my account(sbi.[protected],but i did not receive any confirmation,instead a message was displayed''TRANSACTION NOT SUCCESFULL YOUR AMOUNT WILL BE CREDITED BACK' but as on date that amount Rs.900 has not been credited back to my account.i hope PVR company will take strong action against my complaint and get my complaint resolved as soon as possible...

I had booked my tickets with PVR bangaloreon the 6 of feb 2011 through ICICI internet banking, my card number [protected]. Amount of Rs 1620 has got debited from my account but the ticket has not got booked i had booked 6 tickets.Also till now money has not been refunded & no proper responce fron customer care also.

I booked 2 tickets for PVR anupam Saket premier show for Patiaala house 2.15 pm show . As soon as transaction completed for payment my connection lost and i didn't get any conformation message for booking. I didn't get any mail or sms for the conformation.

Transaction Id for the payement :-[protected].
Phone no for booking:-[protected].
Email for booking :[protected]@yahoo.com

I have done a transaction at PVR cinemas of Rs 680/- which was failed, on 13th Jan 2011. When contacted the bank, they told it should be checked from vendor side. So, I am trying to contact PVR cinemas, Hyderabad, but no one is responding for the query.

I had booked 2 tickets through PVR site on date 22 december'10 with card number [protected] for mgf metropolitan mall, gurgaon.
Due to some error the transaction failed, but money was deducted from my account. I booked tickets again using same card presuming , like usual process, that earlier deducted money will be reversed.
But till today(i.e 08/01/11) the money has not come back.
Even after providing them with phone no and reference mail id that was used to book the tickets for reference, there is yet no reply from there side.
Highly frustrated over such non customer friendly services provided by PVR

Bad Transaction Refund PVR:[protected] on dated 15/12/2010

Dear Mr/Ms. Ashwani Srivastava,

Greetings from PVR Cinemas !!!


Due to some technical problem your transaction could not be completed.

So we have refunded the charged amount, It will reflect in your credit card/debit card/net banking account, as the case may be, within 7 working days.

Kindly use any of the below mentioned methods to book your PVR movie tickets in future:

1) Visit our website www.pvrcinemas.com to make online booking

2) If you are on facebook, you can use PVR application on Facebook to book tickets

3) By calling 505787 from your Airtel, Vodafone or Idea mobile to make a telebooking

Regards

PVR Cinemas

This above mail sent by PVR Cinemas but my debited amt. Rs. 560 not refunded yet my ABN AMRO Bank a/c
Plz help me to take my amount from PVR Cinemas.

Thanks
With Regards
Ashwani Srivastava
Mobile - [protected]
Email - ashu.[protected]@gmail.com