PVR Cinemas Complaints & Reviews

I went in #PVR Grand Highstreet Pune to watch the movie #PATHAAN on 13 Feb.
I directly went to kiosk and asked for Recliner ticket. The ticket seller on POS gave me option of Non Recliner category ONLY so I booked K8 and K9 in 10 PM show and paid Rs.440 and proceed to Audi 3.

Movie started and I saw that the Recliner Seat is vacant. As my wife is pregnant, I shifted to that seat. 10 Min passed and a person named Nihal Mandre came to me who was supposed to be on the ticket kiosk and asked for ticket. We showed him the ticket and he asked us to purchase another ticket for the Recliner. I handed him a Rs 500 note and asked him to get my tickets updated as I was in mid of movie.
He denied and asked us to shift to another seat. I requested him that since the seat is vacant and also my wife is pregnant so I'll shift in intermission.

To my surprise, he started acting rudely and took me outside in mid of movie and made me purchase the ticket again for Rs 700 and also wasted my 15 mins of movie. Because of him I lost the link and couldn't understand the movie till the end. So basically, I paid for 4 tickets and still was not able to watch the movie with mental peace.

He also told me that he is canceling the earlier ticket and I will get refund in 3-4 days but today 10 days has been passed.

I want this to bring to the notice of @_PVRCinemas @PVRSupport so that no other person can be harassed and mentally tortured by such goons when one is spending time with the family.

have few questions
1) Why Recliner option was not given when the seat was vacant ?
2) Why usher was not there to locate the seat prima facie ?
3) Who gave the permission to this ticket seller guy to come in between and take away our mental peace which was not his duty ?

Request you to kindly refund my money and also get your people rectified.

Not checking tickets inside theatre we pay high amounts to sit back comfortably without any nusense All bringing food of outside without any suitable checking of purses bags any bad crowd of starts disturbing people which are watching movie
Please increase the security of This cinema
As if girls will not be protected this will be not good
Pvr i expect a response,
As this matter will be in court soon

Hello, I received an invoice dated 21 Feb, transaction id : 16359186 of PVR, Oberoi mall, Mumbai.

However, I haven't purchased the items in the invoice. Probably somebody else is using my pvr account. Please look into it....

I’ve chosen pvr for the best quality of sound and visuals. But this branch of pvr, Mallapur at Hyderabad has got worst sound settings.
Inspite of complaining multiple times at the counter, no action was taken. Everyone here are closing their ears and watching movie.
Plz do take action when you are charging 200 for a movie.

I booked a ticket at Trivandrum PVR superplex at lulu mall tvm. I booked on 17th February 2023 for the movie Antman and the wasp quantumania. I am a registered member for PVR privilege points. But no privilege points were credited to my profile till now. I booked my ticket in IMAX screens which worth an amount of ₹630 for a ticket. So kindly do the needful.

Worst cinema dnt go here they are doing scam i have booked a ticket of shahzada on Saturday for sunday movie show i reached on time watched their adds and trailers for 20 min then movie started was pathaan then when i came out they said your show is cancelled they dnt even bother to inform and this is the third time it happened to us then they said your money will be refunded its been 5-6 days i got nothing then there customer care manager called will give you ticket for any other show you want and when i said give me ticket of evening show of the same movie they dnt even call or reply when i called they have put me on hold for more than 40min still on hold can check the screen shot also

I booked 3 tickets from the Pvr app and paid via GPAY the transaction was successful but I didn't got the nor its showing that I have booked the ticket it very disappointing since I used 250 giftcard and it's also redeemed.
So 619 rs from gpay and 250 voucher got wasted

I lost my apple watch ultra at PVR LuLu International Shopping Mall Kochi on 06 February 2023. The watch has an orange strap im sure I put it in a cup-holding section, and I checked my home CCTV footage and found out after coming from PVR item was not found on my wrist. I was looking everywhere, but I couldn't find it, but last I checked on my CCTV and found out where the item was lost.
Booking Details:
Booking ID: WMZK26K
Movie: ROMANCHAM (MALAYALAM)(2D)
Theatre: PVR Lulu Kochi
Screen: AUDI 05
Show Start: 06 February 2023 22:00:00
Show End (tentative): 07 February 2023 00:22:00
Your seat number/s is/are: RECLINER - T11, T12, T13

If it's found, please contact: [protected]
or Email: nym.[protected]@gmail.com

Film was to start at 3.10, but we got entry only after 10 mins .
After the entry, it took another 20-30 mins to start with too too much of advertisements

Payment debited three times of rupees 280/- each on 4 feb 2023 to book a single ticket, one amount is refunded on 11 feb and another is still on due, i have complaint two times on venue .

Hi this is Sagar DOP of a movie named "hondisi bareiri" i feel sorry that in Karnataka kannada movies struggling to get shows, kannada movie makers r begging for screens, even if we fight for screens we get noon shows in wh we can't bring audiance at that, "Hondisi bareiri" movie is going well, but we r asking for a prime time from the day it released but we r not getting it, wonder how other language movies r getting it, even wn v have a good response very disappointing.

Hi my pvr privilege points are not getting credited after several purchases at pvr on that app it shows its last updated on 20 october 2022and since then i have made atleast 5 bookings but not points were credited

SCREEN NOT CLEANING & CLARITY, SEATS DHUL DHUL REHTAA HAI, OR KABHI BHI PRIVILEGE POINT BINA BOLE MILTA HAI

Hum logo k group hai pura 10 se 15 person k, humlog wanhaa k regular customer hai, but experience bahut kharab, complaint k koi response hi nahi hai

PVR AVANI MALL
HOWRAH (SHIBPUR)
WEST BENGAL

Mere saath hi hua hai PRIVILEGE ke liye hamesha screenshot vejhte hai dekhiye

Hyderabad

15th February 2023

From : Dr.P.G.V.S.Prasad.

Hyderabad.

To

The Customer Care Office,
.
PVR cinemas, India.

Sir,

Given the virulent infectivity of Covid- 19, virus I have been only watching movies at PVR next Galleria Mall Hyderabad, believing that the Carona protocols are satisfactory.
This complaint is though unrelated and pertains to the cancellation of shows at the drop of a hat .In the past 6 months there have been as many occasions (6) of movies most of them highly rated getting cancelled without prior intimation. In 2 instances this abrupt descision not to screen was taken a few minutes before screening after tickers were sold at the counter .I am sure you appreciate the ordeal of commuting to the multiplex and buying the ticket only to learn that the movie is cancelled. The ostensible reason is technical glitch but as is always it is lack of quorum.
Conceding that money makes many things there ought to be exceptions as most of the movies cancelled are world class as was with The Fabelmans in this case.
It is indeed high time that this cancelling of movies being screened is best avoided, more so after advertising on internet as fast filling.
Thanking you, Yours truly, Dr.P.G.V.S.Prasad.

Air is not turned on and feeling very sophisticated. Audi 1 patam 8:30 show deep pvr Vadodara 390024

I watched a movie on 10.2.2023, , 5.35 show( Seats H4, H5) at PVR Vegas Mall Dwarka. To my great surprise, there was no interval, no advertisements in the start, no advertisements in the middle obviously as no interval. the movie was over by 7.20 pm. The matter was brought to the notice of service manager Mr Rishab but no satisfactory explanation was offered.
Are you taking Advertisers for a ride?
Are you taking customers for a ride?

I have been booking in the pvr app from past 2 years but it's not been updated from 5 months and the pvr previlige points are not been added.
Please do help

This complaint is in regards with the nonstop text messages I keep receiving from PVR Cinemas for rating the experience provided by them. I had gone to watch a movie for the 1:05 show at Bengaluru Soul Spirit Bellandur PVR Cinema, and had a brought a bottle of water for whose payment I had to give my mobile number. After the movie, my phone is getting bombarded with messages asking for giving feedback for the experience. I had already provided the feedback once when I got the first message, but it seemed to do nothing. I keep receiving the same text message soliciting feedback and this is causing pure annoyance to me. Please do take this matter into consideration and do the needful. Thank you.

Usually PVR Privilege points will be added before the movie ends. But nowadays, Privilege points are not getting added even after 24 hours and even after a week or even after a month. I booked Avatar way of life and it showed me that, I will get 65 Privilege points for booking avatar way of water but still not yet credited.

At PVR STAR MALL GURGAON ticket window employees are asking to pay 100 lRs/Ticket for compulsory food voucher