PVR Cinemas Complaints & Reviews

I went to the PVR Ansal Plaza recently and the booking was cancelled as we reached the entry gates without any prior information. The cancellation caused the loss of time and effort which we made unnecessarily. Hence we request for the refund from their end and the adequate compensation for the loss of time and effort. As it was an online booking using bookmyshow the booking cancellation could be intimated at an earlier point of time and our efforts could’ve been saved.

I have booked 9 movies on pvr but I didn't get any points I have booked Rocketry on July 24 lal singh Chadda on August 14 and many more movies but I didn't get any points solve this issue fast please

I booked the ticket for Avatar 2 in pvr cinemas mobile app on 1st January 2023 10.30 am show, while doing the booking the amount is deducted but ticket not confirmed, and again tried and happen same thing. So i lost 696*2= 1392 rs

I have taken movie pass in the month of Dec'22, but in the Last week I am unable to book the ticket for 3 days for which pvr App is under Maintenance.The Maintenance Period Mentioned in the App was only one day. When Contacted with the cutomer care they told me that they will extend the Movie pass period for another 3 days. I couldnt see any extension in my voucher.

Dated 25/Dec/2022, we booked online tickets for Avtar2 at PVR Cinema Grand High Street, Hinjewadi Pune Show Time: 7:00 PM. Before starting the cinema, we bought 1 regular cheese popcorn ( Amount: 200 Rs ) at the PVR cinema counter. The Payment was done two times via Gpay. I have attached the screenshot of the payments done with this complaint.
- We immediately reached out to manager telling him the payment is done two times. He did...

I booked movie kappa at lulutrivandrum screen 6. But still after interval I didn’t get my beverages .and I asked the restaurant!! They are saying too much busy . Booking iID WH3QW52

I have booked tickets for Avatar but did not receive a ticket and the amount has been debited from my account. I had to rebook for it. I haven't received the refund yet. Please look into this asap.

I have booked tickets for Kaapa movie on 25Dec 2022 for the show on 26 Dec 2022 at PVR Nexus Mall Kukatpally at 5.20pm. But tickets are not confirmed though the amount got debited from the account.

Please check and confirm

PVR deep, cinema kanpur taking diffrent pricing for one particular show of movie circus date 25 dec 2022 timing 7:50 pm

This is completely illegal and due to this I am financially and mentally harassed

Today at 25 dec on Christmas, Sunday I have booked tickets for cirkus movie on pvr app but didn't got tickets and total money deducted is Rs 289.76 . please try to send the money back to me as fast as possible

Tickets booked for 26-Dec-2022 in PVR VR mall. 797.58 Rupees deducted against the same but ticket not booked. refund the amount immediately

Booked 3 tickets for[protected] amounting to 797.58, SBI transaction ref no - IGAOWCYAP0. amount debited from bank but tickets not booked, pl refund the same immediately

One of your staff at food counter by the name Vipul was very rude and not professional while i ask for order during movie interval (7.15 pm show, Avatar) on 24 December 2022 at PVR Priya, Delhi. I ask feedback from from the duty manage and he replied that he will look after that but no feedback form was provided.
Please reply with resolution.

Theatre PVR Errum Manzil Hyderabad

Movie : Avatar
Screen : 1
Seat No : C9, C10, C11, C12

Time of the movie : 10:30 pm
Movie started : 11:00 pm

Reason given for delay : It’s mandatory to run 30 minutes ads.

This is ridiculous and wasting time of the viewers. It’s cheating in a way.

Hi, I had booked two tickets for 24.12.2022 on Friday that is on 23.12.2022., I had made payment through phone pe, at the first-time transaction failed, second time I tried then transaction was successful. on the second time booking it had taken ticket date as 23.12.2022 wrongly, I have not noticed the error & visited premises on 24.12.2022. At the time of entry, they did not let me in saying ticket is back dated, it was very embarrassing moment for me in front of my fiancée, then I had to buy 2 tickets paying additionally Rs 860 and saw movie sitting in very first row uncomfortably.

I am attaching both the tickets for your reference, I am requesting you to reimburse me the money I have paid additionally for buying extra tickets, also you can consider it as a compensation for loss my reputation in front of public & watching movie in a very uncomfortable situation.

I would appreciate your early response to close this grievance.

my number is [protected]
e mail : [protected]@gmail.com

Your positive response will encourage us to PREFER & VISIT PVR Cinemas again and again.

Negative response may result in losing a good client.

Watched Avatar 2 in 4DX 3D Screen at PVR Vega City Bangalore today. Movie time 10:35am but movie started at 11:15am. 40 mns of ads and nonsense trailers. Coming to the 4DX experience, firstly screen is too small, something like a home theatre and unfortunately we got the first row seats as it was a weekend. Distance between the screen and first row is so less that you have to lift your head up to watch the full screen. It's a neck paining experience of 4 hours. Horrible experience we had at this place. 4DX is just a gimik, seats are not well caliberated and they jerk unnecessarily.

There was a pathetic experience in your Thiruvananthapuram Lulu mall 4DX theatre. We were expecting more from your side. There is NO 4DX experienced in the auditorium. Water spraying, Wind, flash lights, smell, etc not activated. Only the seat drastic movement works.

Venue : Tvm LULU 4DX
Film : Avathar - The Way of Water
Date : 23.12.2022 (today)
Show Time : Morning 7am
Viewers : Housefull

If you can, please provide the actual experiences, minimum in housefull shows

I have booked for Avatar:The way of Water (IMAX 3D) on 23rd December 2022 10:45 Am in PVR:Lulu Trivandrum. Now it is informed that the show is delayed by one and a half hours and the show only start by 12:00 pm the day . It is very inconvenient that for a person booked ticket costing around 1000 rupees and travelled two hours in the morning to reach the Theatre . Kindly do the needful and give compensation for the inconvenience

Dear Team,

ticket booked dated (23.12.2022) for Connect movie on pondicherry for 4 seats amount debited Rs.703.84 but booking was not shown in pvr app also on WhatsApp notification. Kindly process the refund immediately.

I booked the following tickets to watch Avatar movie at PVR Pacific Subash Nagar on Dec 25 at 10:15 hours. Ticket details are :

Ticket Nos.H17, H18, H19 vide Booking id - SUBH[protected];
Code : WWNZ9NN

Ticket No.G1 vide Booking id - SUBH[protected]; Code: WWMF6HN

I have been getting calls from PVR saying due to technical glitch lesser payment has been collected for my tickets, and hence they are initiating refund.

However, it was not expected from a big brand like PVR to go back on its commitment.

Why should customers suffer for the technical glitch at your end. I do not want any refund and want to watch the movie as per my booking.