PVR Cinemas Complaints & Reviews

The visit to PVR panvel theatre was a disappointment due to the poor state of cleanliness. In light of the COVID-19 pandemic, it's imperative that public spaces prioritize hygiene and cleanliness, but this theatre failed to do so. The dirty and unclean Recliner with dirt and stains which led to an itching sensation after sitting in a recliner, making the overall experience uncomfortable and unpleasant. The management should have learned from the covid-19 situation and taken necessary steps to maintain a clean and safe environment for their patrons. It is essential to follow strict hygiene protocols to prevent the spread of germs and infections, especially in a public space like a cinema.
We pay our hard earned money for good experience not for this dirty experience

I was entering pvr with my helme and had a backpack with a water bottle in it.
I was denied entry with helmet and bag and was asked to keep them somewhere else by myself. When I asked manager he said it's for security purpose. If you guys can arrange for bike parking then should you also not arrange for keeping helmets if you're not letting the movie goers take helmet because if someone comes on bike he or she will definitely be carrying helmet. And in other cinemas like Inox they don't not deny carrying bags they just open the bag and check them for any potential dangers. This is really unexpected for PVR keeping it's reputation in mind but just because of these stupid stuffs I had to pay 100 rupees extra. So the movie costed my 290 instead of 190. Really disappointed

Out of focus result at shiv cinema screen 3 Ahmedabad Gujarat exit window light reflecting on screen while watching movie disturbing

Dear team my name is karthik I went to pvr lulu Trivandrum with my family my son carried one lays packet with him it’s not broken also but one of your staff mr Vishnu he is totally spoken badly and he is arguing with me I request that my child will cry if I through that but he didn’t consider about the request it’s totally worst experience I got I need a clear explanation for this

I didn't got my ordered popcorn yet and movie is about to end. I could have go and ask about it but this is the second time I am facing this

Recently I went to watch Pathaan movie, during interval I wanted to order some food to eat . I was standing in the line and the waiting time was so much that I missed around 15 to 20 mins of movie time. I have faced this kind of issues with pvr cinemas several times. The problem is that the person who is at the counter, bills what the customer wants and he is the one to arrange the food also. So one can imagine the time taken by that person...

Tried to book 2 Tickets at PVR at VR Mall Chennai Annanagar for Thunivu at 6:45 pm show on 02/02/2023. Amount of Rs 433.38 was deducted from my account while I was trying to book through PVR app but didnt receive my tickets. I here by attached the payment detail below.Kindly refund my money as soon as possible.

Yesterday[protected] I was booked a two tickets of Rs.433.48 I was paid through online payment and the payment detail also I here by attached below. But I didn’t get a ticket.
The show is 02:02:2023, 6:45pm show at PVR cinemas VR Mall Chennai Annanagar.
Pls refund my payment or booking the same. Pls do the needful.

Today I booked two tickets from the website of PVR cinemas. The site said that They will send a confirmation EMAIL or SMS if the money has been deducted from my account else they will refund Now it's been 4 hours and I still didn't get any confirmation message and the tickets aren't booked yet. I tried two times but both times It said the same thing. Please see to it soon as The show is on Feb 3 and just 1 day is left.

I booked my tickets online on the PVR cinemas website. After i selected the seats A message showed up that They will send a confirmation Email or SMS if the money has been deducted from my account else they will refund the money but still neither I got any confirmation SMS or Email nor I got the message if my ticket has been booked or not. Please fix this I want to know if my tickets were booked or not.

Audi 4 at orian mall panvel. Having colling issue. Don't know saving electricity???

Date 01st Feb 23

Pathan 7:45 pm show

Gift card not activated

[protected]

such a useless service - please give manager contact

I ordered food in cinema hall but food is not received

I received whatsApp and sms regarding some transaction receipt that i have not done. Is this another scam from pvr by sending malicious links through messages....

Hi Customer Care,

My name is Anoop Varghese and I had booked the 9.30 am morning show for Pathaan Movie on 26th January at PVR cinemas, Vega City Mall, Bannerghatta Road, Bangalore (seat no. J5 Audi IMAX Screen 02). My main complaint is that the 9.30 am show started only after 10 am which is more than an half an hour delay. First of all we had to wait outside till 9.45 am to gain entry into the hall. Upon enquiry, the reason...

Order id PAVP[protected] Amount deducted but not ticket received in email message or app.kindly refund the amount

I have booked ticket, But have not received ticket and same has been intimated to PVR, But yet not received by refund amount .
Kindly close this on top priority.

Ph -[protected]
Deepesh

PVR food counter staff at City Centre Gurgaon outlet purposely fraud the customers by charging higher for regular popcorns by misleading customers that they included add ons. Normal Rs380 popcorns are billed at Rs.449 and no bill is provided. On being questioned they put up false excuses and then immediately try and settle the matter by giving cash of the balance amount.

In recent weeks the service at Puducherry pvr is getting bad. Service with a smile is minimal from staffs. This needs improvement. I booked for 2 movies on 27 January 2023. The 11 am show at screen 1 was hot Owen with no AC and bad sound system. This was taken to the notice of duty managers Mr Hari and Mr Sudharshan. Mr Hari could be more polite and patron friendly. They corrected the issue for my second movie at 3 40 at screen 4.
Anyway this issue should not have aroused. Again at screen 4, no staff was present at the door until 3:31 for the 3:40 not before my averting the duty managers at their door.

The other key issue is the lack of good coordination between the duty managers and security agencies in frisking issues. It looks like PVR is trying to monopolise the cinema space with new abnormals with the frisking issues. This is a potential human rights and discrimination issues between male or female patrons by physical touching of patrons. We are advocating on contactless business on one side and rudely implementation of physical touch by security gaurds. This is clearly unwarranted. This should be moderated at large. The 3 step SOP should be clearly educated to the duty managers with the philosophy behind it. If and else loop is involved in this assignment and i understand that the duty managers Mr Hari has the least understanding of the same. Limited company in the service space should have sensitive protocols. The assumption to touch all patrons across board is a signal that all patrons are potentially intoxicated. I have spent few lakhs watching movie at PVR over the last few years. These new abnormals clearly discourage to engage at your business.

Hi,
I visited PVR Gaur City, Greater Noida west on 26th January 2023 to watch movie along with family.

I purchased popcorn and red bull from counter and paid the amount Rs 1915 via phonepe Transaction id T2301261158431002360151 UTR[protected]. Counter guy said payment is not received and forced me to pay again, I again paid via credit card, he told the payment of phonepe will be refunded within 48hrs but still money is not received.

Please refund the amount