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PVR Cinemas Complaints & Reviews

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1.6
Updated: Jan 2, 2026
Complaints 2481
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790
Unresolved
1691
So far, so good. PVR Cinemas is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope PVR Cinemas will keep up the work and continue to help more customers with their concerns even better 🤝
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PVR Cinemas reviews & complaints page 21

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A
Abhinavko
from Warangal, Andhra Pradesh
Jan 20, 2023
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Address: Pvr Maddox warangal

Pvr Maddox warangal screening at 1:30pm[protected] has delayed by more than 1 hour and no response from staff kept us waiting standing outside the screen. No cancellation and no response.
PVR Cinemas customer support has been notified about the posted complaint.
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    G
    Goyalabhay9686
    from Jaipur, Rajasthan
    Jan 20, 2023
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    I have booked drishyam 2 for 2 people for 11:10 Am 20 Jan but I have not received ticket yet and my money has been debited from bank
    PVR Cinemas customer support has been notified about the posted complaint.
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      M
      MANI Nagarajan
      from Chennai, Tamil Nadu
      Jan 16, 2023
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      Now I'm watching VARISU movie in PVR(screen - 8), VR Mall. The show time 8.30am we are facing sound quality issue in this screen and no one bother about this. When the Songs or BGM come its very uncomfort to hear. I have proof also for this issue.

      Complaint registered by

      Name - Manikandan N
      Mail ID - [protected]@gmail.com
      PVR Cinemas customer support has been notified about the posted complaint.
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        S
        Subhashh
        from Ghaziabad, Uttar Pradesh
        Jan 12, 2023
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        I didn't get my last salary
        PVR Cinemas customer support has been notified about the posted complaint.
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          A
          Anoop Hallimala
          Jan 12, 2023
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          I've paid for 4 tickets but didn't receive any ticket via WhatsApp or email. What should I do?
          PVR Cinemas customer support has been notified about the posted complaint.
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            R
            rk198
            Jan 11, 2023
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            Today i book a movie tickets on thunivu movie payment debited but ticket not booking
            PVR Cinemas customer support has been notified about the posted complaint.
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              P
              Premkumar93
              Jan 11, 2023
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              I had tried to book for Thunivu movie tickets, 4.15 PM show at PVR VR PXL chennai. I had booked two tickets F6 and F7 which was successful. Then I wanted two more tickets, hence tried to book F13, F14 using the same payment method as earlier (Gpay).The amount of Rs 387.48 was debited from my account but I got an error in my PVR app saying "You are offline and could not be booked". I tried after sometime and again had the same error after the amount was debited. Finally I was able to book using Credit card. An Amount of Rs 387.48 was debited twice from account without successful ticket booking.Kindly look into the issue and refund me at the earliest.
              PVR Cinemas customer support has been notified about the posted complaint.
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                A
                arjun026
                Jan 11, 2023
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                Dear Sir/Mam.

                I had booked tickets for the movie THUNIVU on Jan 11th 2023 7:15 PM
                at PVR: BHARTIYA MALL OF BENGALURU.

                During purchasing of the food, the team rejected to redeem my coupon saying that their system has not updated to comply the coupon.
                PVR Cinemas customer support has been notified about the posted complaint.
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                  S
                  Suman Raj 31
                  from Chennai, Tamil Nadu
                  Jan 11, 2023
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                  Address: 137, Velachery - Tambaram Main Rd, V.O.C Nagar, Doctor Seetaram Nagar, Velachery, Chennai, Tamil Nadu 600042

                  I recently booked a ticket for Varisu tamil movie for 147 rs and It took me to the payment page and I paid using Phonepe UPI and the amount of 147 got debited and after debiting i received a message "Bad booking" and amount will be refunded. But i did not receive any refund or the tickets from pvr cinemas. Do initiate refund or confirm the ticket asap.
                  PVR Cinemas customer support has been notified about the posted complaint.
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                    J
                    Jammyy7
                    from Chennai, Tamil Nadu
                    Jan 10, 2023
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                    I've been an active user of the PVR cinemas, on December 31st I made bought tickets for the movie avatar the way of water, in the PVR app.Unlike some bookings I never really got my PVR privelage points for my purchase.I contacted the customer care through call and told my issue but the response were minimal.Is PVR trying to avoid crediting me lots of privilege points for my purchase because I booked tickets for RS.3500 or is the customer care not responsive enough?
                    PVR Cinemas customer support has been notified about the posted complaint.
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                      R
                      renuka2023
                      Jan 9, 2023
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                      We have vistied pvr cinema subhash nagar Delhi yesterday[protected] and we have purchase some food items against bill no 0449695 dated[protected] in which according to details of item mention in bills the grand total of bill becomes Rs 3690 and your operator Mr Suraj intentional erase the grand total from the bill and they have swap the card for Rs 4685/- at the time of payment they said sir we will provide the bill at your seat while serving the food. We are unable to check the bills at there we will check the bill after leaving the place and i am surprised to see this fraud by pvr Cinema. You guys charge extra amount from customer this is cheating on your customer. I will take legal action against your as i have the copy of bill and credit card payment slip also.
                      PVR Cinemas customer support has been notified about the posted complaint.
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                        M
                        Manish1803
                        from Bengaluru, Karnataka
                        Jan 7, 2023
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                        Booked 2 tickets for Avatar Movie through Pvr mobile app. But after payment it is showing bad transaction. Tried 2 times already.
                        PVR Cinemas customer support has been notified about the posted complaint.
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                          K
                          Kishorekksk
                          Jan 6, 2023
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                          I bought PVR PASSPORT voucher . Voucher applicable from monday to friday. But while booking ticket it showing you already used this voucher today. But I didn’t booked any tickets.
                          PVR Cinemas customer support has been notified about the posted complaint.
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                            S
                            Sanjeet Sahoo
                            from Dhenkanal, Odisha
                            Jan 4, 2023
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                            Address: Gachibowli Hyderabad

                            I booked tickets yesterday at 6.30 PM 4 tickets at PVR Atrium. 720/- money got deducted from my account however they didn't give refund and I have to pay again for tickets in cash. Now they are making me run circles. No response whatsoever. Fake contact number provided of manager when asked at PVR Atrium. Need resolution in next 24 hours else I will contact police for this nuisance fraud
                            PVR Cinemas customer support has been notified about the posted complaint.
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                              M
                              Mimansha roy
                              from Patna, Bihar
                              Jan 3, 2023
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                              Address: Ansal Plaza, Pari Chowk, Greater Noida

                              I went to the PVR Ansal Plaza recently and the booking was cancelled as we reached the entry gates without any prior information. The cancellation caused the loss of time and effort which we made unnecessarily. Hence we request for the refund from their end and the adequate compensation for the loss of time and effort. As it was an online booking using bookmyshow the booking cancellation could be intimated at an earlier point of time and our efforts could’ve been saved.
                              PVR Cinemas customer support has been notified about the posted complaint.
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                                A
                                Ajay yash
                                from Bokaro Steel City, Jharkhand
                                Jan 1, 2023
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                                Address: Jharkhand bokaro Mall, Bokaro, Jharkhand
                                Website: PVR

                                I have booked 9 movies on pvr but I didn't get any points I have booked Rocketry on July 24 lal singh Chadda on August 14 and many more movies but I didn't get any points solve this issue fast please
                                PVR Cinemas customer support has been notified about the posted complaint.
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                                  R
                                  RajuM1989
                                  from Chennai, Tamil Nadu
                                  Jan 1, 2023
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                                  Address: Chennai skywalk

                                  I booked the ticket for Avatar 2 in pvr cinemas mobile app on 1st January 2023 10.30 am show, while doing the booking the amount is deducted but ticket not confirmed, and again tried and happen same thing. So i lost 696*2= 1392 rs
                                  PVR Cinemas customer support has been notified about the posted complaint.
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                                    S
                                    Sri Divya T
                                    Dec 28, 2022
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                                    Address: Hyderabad

                                    I have taken movie pass in the month of Dec'22, but in the Last week I am unable to book the ticket for 3 days for which pvr App is under Maintenance.The Maintenance Period Mentioned in the App was only one day. When Contacted with the cutomer care they told me that they will extend the Movie pass period for another 3 days. I couldnt see any extension in my voucher.
                                    PVR Cinemas customer support has been notified about the posted complaint.
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                                      R
                                      Rina Harde
                                      Dec 27, 2022
                                      Resolved
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                                      Resolved

                                      Payment done two times. Refund not received

                                      Address: PVR Cinema, 2nd floor, Grand High Street, Hinjewadi, Pune

                                      Dated 25/Dec/2022, we booked online tickets for Avtar2 at PVR Cinema Grand High Street, Hinjewadi Pune Show Time: 7:00 PM. Before starting the cinema, we bought 1 regular cheese popcorn ( Amount: 200 Rs ) at the PVR cinema counter. The Payment was done two times via Gpay. I have attached the screenshot of the payments done with this complaint.
                                      - We immediately reached out to manager telling him the payment is done two times. He did...
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                                      H
                                      Heliston Aloysius
                                      Dec 26, 2022
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                                      I booked movie kappa at lulutrivandrum screen 6. But still after interval I didn’t get my beverages .and I asked the restaurant!! They are saying too much busy . Booking iID WH3QW52
                                      PVR Cinemas customer support has been notified about the posted complaint.
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