PVR Cinemas Complaints & Reviews

My name is Anoop Varghese and am a resident of Jp Nagar Bangalore. I booked a 9.30 am show for Pathaan movie at PVR Cinemas, Vega City, Bannerghatta Road. First of all for a 9.30 am show they allowed entry into the Plex only after 9.45 am. They started cleaning the Plex only after 9.20 am and once entry was allowed there was more than 15 minutes of ads after which the show started well after 10 am. My query is does this PVR branch think that all the people who have come to watch the movie is full of time and they can afford to waste more than half an hour when the actual show was supposed to start at 9.30 am. If they want to start the show only after 10 am then why can't they put a slot for that specific time rather than making the customers wait and spoil their jovial mood for the cinemas. I would like to have a genuine response on this or else I would like to escalate the complaint further.

Thanks and best regards
Anoop Varghese
(M) [protected]

I am a new user and installed PVR ap and booked tickets and then I saw join PVR privilege and get free large popcorn. I joined it but did not get anything. No voucher nothing. Went to the counter and showed him that I am a new member and I was promised a large popcorn upon movie booking but he said there is no voucher.

Payment was done through the UPI for YET TO COME in Cinemas on 25th January 2023 . But the loaded page closed on the app and there’s no update about the tickets.

I booked tickets for avatar on 23 Jan 2023 through pvr mobile app.Paid using google pay. The money got deducted from my account but I didn't get the ticket. I want refund. I lost 1186 rupees

The privilege points on my bookings of tickets are not being added to my account. This is quite disappointing.

I hope that this is resolved or atleast any other remedy is given. The app should be able to do it in an automated manner.

I had done my transaction but ticket didn't got booked, plz help immediately I want to book fast orelse seat will go off.

Pvr Maddox warangal screening at 1:30pm[protected] has delayed by more than 1 hour and no response from staff kept us waiting standing outside the screen. No cancellation and no response.

I have booked drishyam 2 for 2 people for 11:10 Am 20 Jan but I have not received ticket yet and my money has been debited from bank

Now I'm watching VARISU movie in PVR(screen - 8), VR Mall. The show time 8.30am we are facing sound quality issue in this screen and no one bother about this. When the Songs or BGM come its very uncomfort to hear. I have proof also for this issue.

Complaint registered by

Name - Manikandan N
Mail ID - [protected]@gmail.com

I didn't get my last salary

I've paid for 4 tickets but didn't receive any ticket via WhatsApp or email. What should I do?

Today i book a movie tickets on thunivu movie payment debited but ticket not booking

I had tried to book for Thunivu movie tickets, 4.15 PM show at PVR VR PXL chennai. I had booked two tickets F6 and F7 which was successful. Then I wanted two more tickets, hence tried to book F13, F14 using the same payment method as earlier (Gpay).The amount of Rs 387.48 was debited from my account but I got an error in my PVR app saying "You are offline and could not be booked". I tried after sometime and again had the same error after the amount was debited. Finally I was able to book using Credit card. An Amount of Rs 387.48 was debited twice from account without successful ticket booking.Kindly look into the issue and refund me at the earliest.

Dear Sir/Mam.

I had booked tickets for the movie THUNIVU on Jan 11th 2023 7:15 PM
at PVR: BHARTIYA MALL OF BENGALURU.

During purchasing of the food, the team rejected to redeem my coupon saying that their system has not updated to comply the coupon.

I recently booked a ticket for Varisu tamil movie for 147 rs and It took me to the payment page and I paid using Phonepe UPI and the amount of 147 got debited and after debiting i received a message "Bad booking" and amount will be refunded. But i did not receive any refund or the tickets from pvr cinemas. Do initiate refund or confirm the ticket asap.

I've been an active user of the PVR cinemas, on December 31st I made bought tickets for the movie avatar the way of water, in the PVR app.Unlike some bookings I never really got my PVR privelage points for my purchase.I contacted the customer care through call and told my issue but the response were minimal.Is PVR trying to avoid crediting me lots of privilege points for my purchase because I booked tickets for RS.3500 or is the customer care not responsive enough?

We have vistied pvr cinema subhash nagar Delhi yesterday[protected] and we have purchase some food items against bill no 0449695 dated[protected] in which according to details of item mention in bills the grand total of bill becomes Rs 3690 and your operator Mr Suraj intentional erase the grand total from the bill and they have swap the card for Rs 4685/- at the time of payment they said sir we will provide the bill at your seat while serving the food. We are unable to check the bills at there we will check the bill after leaving the place and i am surprised to see this fraud by pvr Cinema. You guys charge extra amount from customer this is cheating on your customer. I will take legal action against your as i have the copy of bill and credit card payment slip also.

Booked 2 tickets for Avatar Movie through Pvr mobile app. But after payment it is showing bad transaction. Tried 2 times already.

I bought PVR PASSPORT voucher . Voucher applicable from monday to friday. But while booking ticket it showing you already used this voucher today. But I didn’t booked any tickets.

I booked tickets yesterday at 6.30 PM 4 tickets at PVR Atrium. 720/- money got deducted from my account however they didn't give refund and I have to pay again for tickets in cash. Now they are making me run circles. No response whatsoever. Fake contact number provided of manager when asked at PVR Atrium. Need resolution in next 24 hours else I will contact police for this nuisance fraud