PVR Cinemas Complaints & Reviews

Movie time was 10.15pm and not yet started its been 10.50pm. we have come through with a horrible experience with pvr cinemas this time.

I was ordered paneer thikka sandwhich but i didn't get my order and my money was deducted u want my money back

Today i.e. 15th August 2022 I visited PVR Madhapur Hyderabad and my wife was carrying KitKat, Snickers and Dark fantasy biscuits for my 8 yr and 4 yr daughter.
The security and their manager V Kiran stopped us and confiscated despite making requests. He infact called his additional security staff to pull us out.

During our argument, he said above ITC and Nestle items are security threat.

Further the staff...

I had booked 8 tickets of movie rakshabandhan on 13/08/2022 in PVR deep saket nagar kanpur uttar pradesh of rs. 2560 and I was told that I will get 1200 rs. Coupon of FnB which I got and ordered as well and I was also told that I will get 25% of total amount (2560+1200=3760) i.e. rs 940 as an add-on money in my PVR user ID linked with my mobile no. [protected]. I had not received any amount regarding. Now when I contacted your team on your no. [protected] they told me that the offer was to get 25% points not 25% amount . I am totally confused and highly disappointed with PVR team as I have been watching movies in PVR since last few years and I had really enjoyed your offers. But this is intolerable to give false information to customers just to manipulate them to buy tickets. Atleast provide correct information to customers as they trust you that's why they are connected with you. I want reply as soon as possible as this is highly intolerable and I want the money also which was told to me that I will get.

I went to movie today and i was not allowed to take a Chocolate Inside the theatre.
The security guard took my item and said that he will return it later but he didn't do it.
Later i went to ask him about it and he provided me with wrong item and we had a quarrel for which he didn't apologize.
Aren't we allowed to take a Chocolate Inside the theatre and the behaviour of security was too vulgar.

Dear Team,
This is to bring into your kind information that I have booked 35 tickets (details below) for PVR cinema Raipur at pandri city center mall for the movie named Kurukshetra. Right from the start of movie we were facing sound issues as we had already seen the movie at some other single screen we were well aware of the the sound quality of the movie. Along with mine friend and other people who have booked the issue were facing the same problem. We constantly went to duty manager but he said that he trying to improve but the sound quality was at its worst that we were not able to here the dialogues. Till at interval they said that they will try try but nothing worked out. Later at interval they said they have changed the setting and it will improve but again nothing went well til the end of movie. After that too to check there fault is there or not they played trailer of brahmastra movie which also was worst and then they accepted that fault is there. And they said that tomorrow you can come and claim for refund . All this conversation was with Mr.Hemant, duty manager and other staff members. To be specific everything was goin verbal. Today when I arrived inspite of accepting things they said they can't refund talk to our manager Mr. Azim. I tried to reach out to him but couldn't connect to his number. The behaviour of your duty manager is pathetic . He talks stupidity. He just passed the time to settle the thing. But when we demanding the refund they behaving irrelevant. Kindly do the needful as early as possible. I tried to connect to customer care which I was not able to. There is no representative to reach.

Please do find the attachment-
Details of tickets booked.

Contact number
[protected]
[protected]

Regards
Dr Raj Kumar Diwan

I had booked 3 tickets at Grand Mall Velacherry chennai for SITARAMAN tamil movie on 14th August 2022 and my bank account is debited of Rs.578.88 and the reference number is[protected]/pvr limited/20220813. kindly issue ticket or refund the amount to my bank account.

Siamsundar M
[protected]

During transaction of 261 rupeee through Debit Card my money got deducted but still I have not received money yet nor the confirmation of my tickets.
Address : PVR Garuda Mall Mysore Karnataka.
Movie: Vikrant Rona 3D Kannada 12.30 PM show 14th August

I have attached screenshot for your reference of receipt of transaction.
I hope you will consider my request.
Refund the money as soon as possible.

I booked 2 tickets for sita ramam movie on August 12th 2022 at Pvr musarambagh new malakpet branch for 4:40 pm show. The money got deducted but I didn't recive the confirmation of booking or tickets or anything . Kindly please refund back my money .

The manager of PVR Aura park square Mall feels like Hero and shown ### symbol to me. Which is very unfair and Please take quick action against him.

I have booked 4 tickets for karthikeya-2 film in PVR mall, Mallapur, Hyderabad through PVR app. I have paid from credit card and money got deducted. But it is not showing in my tickets section. Not even i received single confirmation mail or message from PVR cinemas.Today 10:10 AM show still no response from your side Kindly refund my amount ASAP…

Hello team,
I ordered movie ticket from pvr vr chennai for a movie : vinnai thaandi varuvaya, show time : 12:20 pm, date: 13 Aug 2022.
while booking the seat no: A10, the amount debited from my paytm account. But ticket not booked.

Order id: VRCM[protected]
Wallet ref no: [protected]
Amount debited: 73.05

(Screenshots attached below for reference)

I called pvr customer care, first they told me its because of technical issue, and they ask me to wait for 7-8 days for the refund. I asked complaint number from them for the refund. They said they can't see my payment status even though I gave all the payment details to them.

Please clarify when I get my money back.
And whom I want to follow further for the refund.

If it is a technical issue why it's not getting refunded immediately. Kindly take necessary action.

I had booked two tickets for Laal Singh Chadha for 13th August 2022, 3:05 PM Escape, Chennai today via website and the made UPI Payment which has been processed and successful. However, I haven't received any booking confirmation/ refund for the same.

I booked 5 tickets for movie Seetharamam in PVR cinemas. Payment was done through paytm. The transaction failed but my money got deducted.
Please refund .

I booked a ticket for raksha bandhan movie for 12:50 pm show tomorrow..the cost of a ticket was 236 rupees i paid thru Paytm still i didn't get a confirmation from pvr...the transaction occured though..there is no customer care for contacting

I lost my blue color sweatshirt in Sathyam Cinemas, Royapettah, chennai on 11th Aug 2022 — 22:15 show — movie name: Bullet train, Studio 5(3rd floor) . We were sitting in A row seat numbers A10 & A11. I kept the sweatshirt in the arm rest between A10 &A11. Please check and let me know. It is something memorable.

Hi PVR,

Today morning I was booked ticket to Viruman movie via PVR App. While that time my amount got charged without ticket booked. So I booked second time I was booked then. Please confirm me when will I get my amount back for the initial wrong transaction??? 550 rs

thanks

Logesh.s

I have booked 2 tickets for bimbisara film in orion uptown mall, old madras road, banglore through PVR app. I have paid from credit card and money got deducted. But it is not showing in my tickets section. Not even i received single confirmation mail or message from PVR cinemas.i have made booking on[protected], , the film show is on[protected].

As I was booking ticket for the movie VIRUMAN for 9:35 Am show in vaishnavi shapphire mall, the total payable amount was 579.52 i choose to pay through my gift card which is of 500 it asked for the card number and the pin i added it and even verified it as I clicked pay the pvr page reloaded and there was no transaction and the card was insufficient balance, kindly explain me how the amount is been deducted if the tickets are not booked, kindly refund my amount so I can enjoy my movie experience.

Im complaint about air conditioning in hall at PVR icon madhapur screen 2 . No AC from starting of movie till end .