PVR Cinemas Complaints & Reviews

I booked a movie ticket through the PVR mobile app on 1-4-2024 but when i reached the cinema i got to know that show was cancelled for some reason. the cinema staff told me that you will get refund with in seven days. but it has since 22 days passed but i have not got my refund yet. i tried many times to call PVR customer care through call and email also but they are not ready to help me. everyone is making excuses and always say that you...

My name is Devansh Mehta and I tried to book tickets from your website for the movie Maidaan on Apr 22, 24 at 0940 hrs. I used a gift voucher for Rs. 500/= and when I tried to pay for the remaining amount using credit card the website did not respond and I was timed out.

Now when I try to rebook the website says the gift voucher has been used.

Please call me on [protected] to resolve this issue and how to rebook the tickets.

Best Regards,

On March 25th, 2024 I placed an order for my food using PVR application and I chose UPI payment method. The app redirects me into Google Pay and I completed my payment of 190Rs it was successful. However, the order is not showing as booked in PVR app.
I asked about this at pvr Food counter they said I will receive a refund within 48 hours. After 2 days again I Called PVR customer care they asked me to send an Email. I have sent the...

We booked ticket from PVR app and even paid through upi but it should an app that the tickets for notebook and we will not send any receipt. We contracted the nearby PVR cinema, they told us that the money will be refunded to us within 48 hours but that never happen. We even try to call the numbers that is provided but it will nobody was picking them up so please give us our money back and also the customer service is very bad. Start providing a complaint number to file a complaints.

I had booked a show at PVR Growels, Kandivali East, Mumbai. Due to technical issues, the show did not start and the manager took pictures of our ticket saying we will receive a refund. IT HAS BEEN 4 DAYS BUT NO REFUND HAS BEEN OBTAINED. Can you please look into it so I can get refund as soon as possible.

Date - Sunday 7th April, 2024
Show time - 9:00pm, Screen 1
Seats #s - L5, L6
2 tickets - amount 583.36br...

Yesterday dated 25th Mar, Me and my friend been to Orion Mall, PVR, Bangalore to to watch a movie, We bought cheese popcorn - REgular size rated Rs 390/-

Once we got in all we got is only unpopped corn for most 60% in each bite it was uncooked .

Sir does money doesnt matter if it comes from commoners like us, Should we be dressed in hi-fi manner to get the food for money. Iam saying this first we got a popcorn then later that was putback and he gave a other one.

We are deeply disappointed Sir.

For us 390 is a huge money only, Spending it only to get uncooked popkernels made us real sad.
DInt expect in PVR.

Hello, I have booked today for Godzillavskong, but it got rejected after debited. Reference no.[protected].

I request to refund my amount at the earliest. Attached for your reference.

Hi team,

I tried to book tickets using the booking ID and the link provided on 23rd Feb 2024 for the movie Demon Slayer: Kimetsu No Yaiba - To The Hashira Training. Money was debited 3 times but the ticket was not received. When asked at the ticket counter, they informed me the ticket has not been booked due to some technical issues on their end and I gave the booking ID directly to and booked the ticket. He said that a refund...

In pvr aero hub ill book godzilla X kong movie but on time in theatre they will tell " the show was canceled due to electric power default " ill travel long distance to that show so pvr cinemas to refund the ticket cash and ill want extra composite charges for my travel...

Hello There,
I was trying to book ticket through INOX PVR app on 21 Jan for Main Atul hoon movie my first translation got failed For Rs. 393.44, and i tried again and i booked successfully but my 1st transaction amount still pending i called number of times on your customer care number[protected] i always got assurance you will get your amount with in 7 days but as per your calendar still 7 days not completed actually more than 2 months passed.
Please initiated refund for my amount 393.44 ASAP
[protected]
rahul.[protected]@gmail.com

I have booked tickets using my gpay but the movie was not booked

Yesterday I visited PVR Cinemas in GT WORLD MALL here in Bangalore. The actual movie ticket price was 150. When I went to box office there the staff were forcing me to buy tickets for 250 each in which food is included. I told them that its optional and we can deny it but they didn't agree . Then I asked them to call manager . Even the manager is telling that it's mandatory. I[censored] want tickets for 150 then buy them from online itself. How is this possible. He is not agreeing and arguing with me. Even for the payment they don't anything.

We were trying to book Kung fu panda 4 tickets from pvr website. The website incorrectly booked tickets on 21 march 2024 at 5:30 PM IST for the movie which was already started at 5:00 PM the on 21-march. We were trying to book tickets for 23rd march. Not sure why system changed it to 21st- the current day and that too at 5:30. We can share screenshots of the booking time from website. Request you to please reimburse the booking amount. Also, make required corrections in the website.

I called up PVR cinemas toll free no. [protected] just now i.e on 21st March 2024 at 14.28 hrs and asked for email id of PVR Cinemas. The person (Mr. Saurabh Kumar Sharma) asked me to pay Rs.10/- online and then he will give me email id...Twice I confirmed with him whether he was from toll free number of PVR Cinemas. He said yes and this Rs.10/- for information has been introduced recently. Is this correct ?

I have booked 3 tickets for 14.03.2024 of Article 370 running at PVR ranchi for 2.55 pm show. On 13.03.24 I was informed by PVR Ranchi that show has been cancelled and my money will be refunded within 2-3 days. Till date my money has not been refunded. They are not picking up the phone. This is complete unethical and unprofessional approach towards the customer. I want refund of my money immediately.

Movie name : Kung Fu Panda 4
Time : 6:10 PM
Date : 17 March 2024
Place : PVR VR punjab mall, mohali

Hi, My name is Nitish, I've ordered 1 Large pepsi with 1 Large popcorn at aroung 6:07pm for INR 1020 and I haven't got the bill. They ask for me my number during the start of the movie and told me that you will recieve the bill on your phone number but till now I haven't got any bill. After the movie ends...

Ive booked a ticket on 9th march the seat wasnt booked but money have been lost its not refunded yet even after 7days

Tried Online transaction on 15th March 2024 to Book cinema ticket at PVR Cinemas for 16th March 2024 10:25 PM Show at PVR Thyagaraja.

Amount Debited from my HDFC Bank Account but Cinema Ticket not generated from PVR as confirmation.

Date 15-Mar-24
Narration [protected]PAYTMPVRCINEMAS
Cheque/Ref. No. [protected]
Value Date 15-Mar-24
Amount Withdraw 397.2

I recently booked a ticket online on the PVR website and paid the amount of 213.60 rupees and even after paying the money they were showing no booking. i would like to request a complaint and hope to receive my refund as soon as possible

We went to watch lapata ladies movie today in 10:15 pm show at PVR grand High Street Pune. There were a lot of banners for marketing about unlimited refill offer. When we went to ask about the offer the guy mentioned that 650 RS is the price for flavoured popcorn and 590 is the price for salted. He did not say anything else. So we bought 650 rs tub of cheese popcorn. When we went for the refill in interval they asked us for 60 rs so we asked why do we have to pay 60 rs then the guy said you only get salted popcorns for free refill for flavoured popcorn you have to pay 60 rs for every refill. This information was not given to us when we bought it so I called the manager and complained about it and the manager started behaving rude and accused me of lying and said that it's not possible that our staff has missed to share this information. He did not believe me and started behaving so rudely. The manager's name was Sushil hinge. Even after so many arguments they did not even gave us the salted refill which they were claiming is free. Also one more thing in the entire promotion banner and menu on the screen they have not mentioned anywhere that you will get only salted popcorn free refills. The guy spoiled our mood to watch the rest of the movie.