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1.6
Updated: Apr 19, 2026
Complaints 2488
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791
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So far, so good. PVR Cinemas is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope PVR Cinemas will keep up the work and continue to help more customers with their concerns even better 🤝
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PVR Cinemas reviews & complaints page 3

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I
ImZankhAn
Jul 9, 2024
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complaint regarding non-refund and poor customer service

Dear Sir/Madam,

I am writing to formally lodge a complaint against PVR INOX Limited regarding an issue with my recent ticket booking and the subsequent lack of response from their customer service team.

On July 5, 2024, I booked two movie tickets for the film "KALKI 2898 AD" at the PVR Heritage RSL ECR Chennai, mistakenly selecting this cinema theater that is significantly farther from my location instead of...
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Shaannnn
Jul 6, 2024
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Not able to redeem gift card worth Rs. 500, If it is more than Rs. 500 (804) it says insufficient balance in card and if its less than Rs. 500 (464) it says its less then min redeem value. It is very wrong and by any means I cannot get a 500 value of my cart no matter what i add. this is a complete waste of my money and gift card. I need a solution asap.
PVR Cinemas customer support has been notified about the posted complaint.
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    M
    mohitsoni001
    from Bhinmal, Rajasthan
    Jul 2, 2024
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    Address: ahmedabad

    On 30/06/2024
    i have booked two movie tickets of kalki movie in ahmedabad as i am new to ahmedabad city i dont know all theatre location by name so i booked tickets of kalki movie and theatre name ed pvr motera ahmedabad but when i used direction shown in pvr application under my bookings section they directed me in wrong direction and i reached there my using location given by pvr app and when i reac there i come to know that it is wrong theatre address they directed me to pvr acropolis thaltej which is very far from pvr moter so i lost my show and also my money i need my refund
    inshort i have booked tickets of pvr motera and as i am new to city i used direction from pvr application but they give me wrong location
    i need my refund
    also i have proof attached down
    +1 videos
    PVR Cinemas customer support has been notified about the posted complaint.
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      I
      IDB
      Jun 22, 2024
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      Cancel ticket option not present in PVR Official app

      Address: Kolkata

      I booked a ticket for 3 people yesterday for the film Inside Out 2, but one of the guys can't make it. So. have to cancel the amount. I know about the T&C and the fact that 75% money will only get refunded. But I am not able to cancel the ticket since the option to cancel the ticket is not present in the PVR Official app.

      Please cancel my ticket and initiate a refund.

      Thanks...
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      S
      suneel705
      Jun 10, 2024
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      Had booked 4 tickets on[protected], money got deducted but tickets not confirmed
      Had to rebook on another app
      PVR Cinemas customer support has been notified about the posted complaint.
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        K
        knelly
        from Bengaluru, Karnataka
        Jun 6, 2024
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        non-refund of rs.191.50 booked 26.05.2024

        Kusuma Nelli
        Attachments
        Tue, Jun 4, 9:07 AM (2 days ago)
        to PVR

        INOX GARUDA MALL, MAGRATH ROAD, BANGALORE
        SHOW ON MONDAY 27.05.2024, TIME 9.30AM TO 12.33 PM
        SEAT NO. SCREEN 5 AMOUNT PAID :191.50

        ENGLISH, A
        FURIOSA: A MAD MAX SAGA (ENGLISH ATMOS WITH ENGLISH SUBTITLE) (A)

        MON

        09:30 AM
        27-MAY-2024
        TICKET ORDER SUMMARYbr...
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        A
        AmitKS101
        May 21, 2024
        Jun 21, 2024
        This thread was updated on Jun 21, 2024
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        No refund for PVR passport payment.

        Its been more than 2 weeks since a made the payment for PVR passport of rs.349 via upi.

        I didn't got the confirmation at the end and yet money got deducted from my bank account.

        I contacted your customer care couple of times, they said the payment failed due to some technical issues and money will be refunded within 10 days max...

        I also sent email to them twice but haven't got any response.

        I transacted on 2nd May...its 19th now.
        PVR Cinemas customer support has been notified about the posted complaint.
        May 21, 2024
        Updated by AmitKS101         Its 21st May now...its been 20 days.

        Still i haven't got my refund.
        Jun 21, 2024
        Updated by AmitKS101         It's been 50 days...still no refund.

        Never had an issue like this...ever.

        PVR is the worst company.
        View replies
        It's been 50 days...still no refund.

        Never had an issue like this...ever.

        PVR is the worst company.
        Reply
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          S
          SNEHA ZAZEN
          May 18, 2024
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          Address: promenade mall, delhi

          I am writing to report an issue with my recent food order at PVR on[protected]. I ordered a large nachos, Pepsi, and popcorn, and the payment was debited from my account. However, I did not receive any confirmation, and my order was not registered.

          This issue caused a significant disruption during my movie as I had to leave my seat to inquire about the order. The manager directed me to customer service, and I was then asked to write this email.

          I request a full refund for the unfulfilled order and compensation for the inconvenience caused.
          PVR Cinemas customer support has been notified about the posted complaint.
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            A
            Avyansh Singh
            May 16, 2024
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            Address: U block, DLF PHASE 3, GURGAON, 122010

            I mistakenly booked the ticket and I want you to please cancel it. I need refund. Although I was just applying my Gift card on it but it booked the tickets automatically.
            PVR Cinemas customer support has been notified about the posted complaint.
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              N
              naresh5038
              from Warangal, Andhra Pradesh
              May 14, 2024
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              Address: station road, warangal.

              I didnot get my order in time as well as manager is not responding properly. They are showing attitude and negligence towards the customers, today including me so many more then 3 people faced same issue. The bill you gave is missing, is said to have gone somewhere. They clashed with us that we had no seat number, no bill if we asked loudly.
              I want the action towards the issue.

              See we are sending you a copy of the bill for the food order.

              how many days takeing solved my complaint.
              PVR Cinemas customer support has been notified about the posted complaint.
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                P
                Prashant.T
                from Mumbai, Maharashtra
                May 3, 2024
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                Address: [email protected]
                Website: m.inoxmovies.com

                I have not received any response from your end, it's almost a month now.

                I tried to book tickets of " godzilla vs Kong " at Mansion IONOX JIO World, BKC on your website "INOXMOVIES com"

                The payent was successful but the tickets we not booked, I tried it 2nd time and same happened, this was a tecnical glitch on your website.

                The amount deducted are as below,
                Rs. 2093.62 and Rs.2418.40.
                PVR Cinemas customer support has been notified about the posted complaint.
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                  M
                  Mohanapreya
                  Apr 25, 2024
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                  I booked 2 tickets for the movie - GODZILLA X KONG : THE NEW EMPIRE (3D TAMIL) (U/A) on April 12, 2024 at 10pm and my money was deducted for it but the tickets were not booked. So I booked 2 tickets again. While my money was deducted and the ticket booking failed I received a message stating that my money will be refunded in 7 - 10 business days but I didn't receive my money yet.
                  PVR Cinemas customer support has been notified about the posted complaint.
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                    N
                    Naveen goud k
                    from Nizamabad, Andhra Pradesh
                    Apr 22, 2024
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                    I booked movie through Pvr pass on 28 March and -15 April both times movie was canceled I called to Pvr customer and mail also resolve always saying within 24 hr u will receive
                    PVR Cinemas customer support has been notified about the posted complaint.
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                      A
                      Aniket1992
                      Apr 22, 2024
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                      not got refund after show cancelled by the pvr cinema itself.

                      I booked a movie ticket through the PVR mobile app on 1-4-2024 but when i reached the cinema i got to know that show was cancelled for some reason. the cinema staff told me that you will get refund with in seven days. but it has since 22 days passed but i have not got my refund yet. i tried many times to call PVR customer care through call and email also but they are not ready to help me. everyone is making excuses and always say that you...
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                      M
                      mdevansh
                      from Mumbai, Maharashtra
                      Apr 22, 2024
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                      My name is Devansh Mehta and I tried to book tickets from your website for the movie Maidaan on Apr 22, 24 at 0940 hrs. I used a gift voucher for Rs. 500/= and when I tried to pay for the remaining amount using credit card the website did not respond and I was timed out.

                      Now when I try to rebook the website says the gift voucher has been used.

                      Please call me on [protected] to resolve this issue and how to rebook the tickets.

                      Best Regards,
                      PVR Cinemas customer support has been notified about the posted complaint.
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                        P
                        Pavi2001
                        Apr 14, 2024
                        Jun 6, 2024
                        This thread was updated on Jun 6, 2024
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                        Resolved

                        refund not received and poor response from customer care

                        Address: No. 7/9, Providence Mall, Puducherry, 605001

                        On March 25th, 2024 I placed an order for my food using PVR application and I chose UPI payment method. The app redirects me into Google Pay and I completed my payment of 190Rs it was successful. However, the order is not showing as booked in PVR app.
                        I asked about this at pvr Food counter they said I will receive a refund within 48 hours. After 2 days again I Called PVR customer care they asked me to send an Email. I have sent the...
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                        P
                        Parvati Bhatt
                        Apr 12, 2024
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                        We booked ticket from PVR app and even paid through upi but it should an app that the tickets for notebook and we will not send any receipt. We contracted the nearby PVR cinema, they told us that the money will be refunded to us within 48 hours but that never happen. We even try to call the numbers that is provided but it will nobody was picking them up so please give us our money back and also the customer service is very bad. Start providing a complaint number to file a complaints.
                        PVR Cinemas customer support has been notified about the posted complaint.
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                          V
                          Vanshika Mehul Rajparia
                          Apr 11, 2024
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                          Show was cancelled but Refund not Received

                          Address: Akurli Road, Kandivali East, Mumbai, India, 400101

                          I had booked a show at PVR Growels, Kandivali East, Mumbai. Due to technical issues, the show did not start and the manager took pictures of our ticket saying we will receive a refund. IT HAS BEEN 4 DAYS BUT NO REFUND HAS BEEN OBTAINED. Can you please look into it so I can get refund as soon as possible.

                          Date - Sunday 7th April, 2024
                          Show time - 9:00pm, Screen 1
                          Seats #s - L5, L6
                          2 tickets - amount 583.36br...
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                          S
                          Sasat1
                          Apr 9, 2024
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                          Address: Rajajinagar Bangalore Karnataka

                          Yesterday dated 25th Mar, Me and my friend been to Orion Mall, PVR, Bangalore to to watch a movie, We bought cheese popcorn - REgular size rated Rs 390/-

                          Once we got in all we got is only unpopped corn for most 60% in each bite it was uncooked .

                          Sir does money doesnt matter if it comes from commoners like us, Should we be dressed in hi-fi manner to get the food for money. Iam saying this first we got a popcorn then later that was putback and he gave a other one.

                          We are deeply disappointed Sir.

                          For us 390 is a huge money only, Spending it only to get uncooked popkernels made us real sad.
                          DInt expect in PVR.
                          PVR Cinemas customer support has been notified about the posted complaint.
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                            B
                            Bharathi L
                            Apr 6, 2024
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                            Address: Virugambakkam, Chennai

                            Hello, I have booked today for Godzillavskong, but it got rejected after debited. Reference no.[protected].

                            I request to refund my amount at the earliest. Attached for your reference.
                            PVR Cinemas customer support has been notified about the posted complaint.
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