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PVR Cinemas Complaints & Reviews

www.pvrcinemas.com

1.6

Updated: Dec 4, 2024

Complaints 2449

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789

Unresolved

1660

So far, so good. PVR Cinemas is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope PVR Cinemas will keep up the work and continue to help more customers with their concerns even better 🤝

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refund not received and poor response from customer care

pvr inox cinemas movie ticket money deducted but not booked

Movie ticket money deducted but not booked

Bill not received

Invoice copy not received

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Cost of snacks-popcorn

water bottle price

Regarding Compulsory food combos with movie tickets

Ticket not booked but amount debited from my account

60 rs tickets not sold in the counter

compulsory selling of food coupon with tickets

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Disappointing staff actions

Complaining regarding wrong commitment

Non reimbursement of tickets money

PVR Cinemas reviews & complaints page 3

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Dear team,

i booked my voucher with axis bank edge rewarsds.
The pvr wesite did not show the option to settle the rest of the amt of inr 156 after using the voucher .
My voucher showed used and i did not rec any ticket also.

I tried calling them but of no use....

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The movie is still delayed by more than 5 minutes just because there was some event held at Audi Screen-1 of PVR RK Cineplex and that too without prior intimation to us. We were waiting outside and then let in late only to see the cleaning still going on. There was lots of inconvenience caused to general public waiting outside the screen/theatre. On these grounds, the PVR Cinemas should be penalised or the audience for the 9pm IST show should...

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Address: velachery, chennai

Website: PVR Cinemas

I tried to booked 5 tickets for movie VADAKKUPATTI RAMASAMY
today 17/2/2024 in PVR cinemas app. Total amount deducted Rs759.18. Got message after otp entered booking failed and amount will be refunded. I need refund money ASAP....

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Address: West Mambalam Chennai

I tried to book two times via PVR cinemas for INR 1254.40 at 6:26 am and 6:31 am on 14/02. The amount of 1254.40 has been deducted twice from both my accounts but I have not received any refund yet. When I call customer service they delay the matter all the more staying that their server is down and they are not able to see my details. Pls give me back my refund as soon as possible....

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For the past few months pvr in chennai blocking all 60 rs tickets . This frustrated most people who cant afford to pay 200 rs for a movie . Ao kindly make changes and avoid blocking budget tickets. They are also peoples like you . If pvr is only for elites then whats the news in keeping 60 rs or 200 rs . Directly you can go like 1000 or 2000. Cinema is for everyone so please make changes and update blockage of 60 rs tickets...

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I yesterday went for a movie in PVR Aerohub tirusulam in chennai .During break time I bought food items worth Rs 240, when I was making through Gpay the payment was successful for me but the PVR staff told payment was not received so I again paid the amount through debit card so the total amount I paid was Rs 480. The staff told me the Remaining Rs 240 will be refunded but money is still not refunded .So please kindly look into this issue...

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Address: Chhawani

Behaviour of manager was so rude and he used to talk us with abused that we cannot bare it and we want to remove these type of staff at your workplace and see if you want changes and growths in your picture halls.that manager was so happy to send us in prison so that he can remain unfaulty....

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Address: 2, St Lukes Road

I have noticed that PVR Cinemas have been withdrawing Rs699 per month from my account and I do not remember giving consent to this withdrawal. One of your staff at RIVOLI PVR Cinemas helped me to buy a monthly pass on November but I did not give him permission to set up a monthly mandate. I live in UK and visit Delhi sometimes. Please help to stop this monthly withdrawal and please get the money refunded for January. I did send two e-mails...

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Address: 884, Sector 37

Dear Sir / Madam

I am an NRI who lives in UK and was in Delhi in November. I was at Rivoli PVR Cinema when one of the staff persuaded me to buy a monthly pass. I wanted the pass for just one month but I find that your staff set up a monthly direct debit mandate. I am 73 years old and did not realise what was being done. I have noticed that Rs699 are being withdrawn every month. I visited Rivoli cinema on 20th December and...

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Dear sir/madam,
On 29/12/2023 I have gone to watched the Salaar movie Hindi version 6:55PM show. For that I have booked the recliner 2 seats for better experience. Before interval there is no problem but after interval the chair is not moving and button is not working I have told 3 times to the executive but their is not response. I felt I have wasted my money there are providing prime experience after interval. When i contacted manager...

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Address: Chennai

Hi..
Yesterday we booked 7 tickets in PVR cinemas VR mall chennai, anna nagar on December24th 2023... we reached soon to mall but securities didn't allow us inside as the parking was full in VR mall.. so we missed our show... it's not our fault, so PVR cinemas should reschedule the show timing or refund the amount for us... From that time we are reaching customer care but no response from them.. kindly take action regarding this issue...br...

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Hi...

We booked for 7pm movie on December 24th 2023 in V R mall PVR cinemas... as the parking was full, securities didn't allow us inside the mall... so we missed our show... From that time we are connecting the PVR customer care support but no response from them till now... I have attached the ticket with this complaint...
CONTACT NUMBER: [protected]...

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Sir My Payment Got Failed but money is not refunded
Transaction PCD/5598/PVR LIMITED/NOIDA231223/21:59

mobile number [protected]
email [protected]@gmail.com...

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I went to pvr inox in next galleria panjagutta Hyderabad, Telangana on 22/12/23 at 4 pm. We have purchased one red velvet cake which is not fresh, dry and spoiled. When I asked it’s not fresh n very hard they said it’s in fridge so it will be like that. After making me wait for half and hour a person came and saying sorry and exchanged redvelvet with soft drink for which I paid additional 180 rs. Chicken burgers are also not fresh bread...

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Address: Pvr, bhartiya city mall, bangalore

There was a double payment as during the first payment, the inox worker couldn't generate the ticket. They asked for a repayment and said that the previous one will get refunded. But it has been more than three months, after several calls and visit to the inox, bhartiya city mall, bangalore, they have issued the refund, leaving the issue unresolved...

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Sir,
We booked 3 tickets form pvr official app and ther was not mentioned that students are not allowed before 12 am and the staff also misbehaving with us and they are saying it was mentioned in terms and conditions we show them the terms and conditions and they are not allowed us and not refunding my money so sir it wos my fault or yours !?...

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I’m in PVR MSR elements mall and my recliner is not working...

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I Oder the regular popcorn 🍿 but Oder not received in my seat...

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Show is not playing in pvr providance mall pondicherry
Animal movie which is show timing on 10.30am sunday 3rd december 2023 is still not yet played for more than 2 hours. And the ticket also they have not refunded....

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The PVR cinemas at chanakyapuri was completely unhygienic and uncleaned for the show at 11.40 PM on 01 dec 2023 for the movie Animal. First we were informed that due to technical issue the show will start late, however the show was not started till 12.15 am in the night and again the hygiene and cleanliness was not even taken care of inspite of starting the show late after 40 minutes.

This is completely unacceptable and unprofessional....

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