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PVR Cinemas Complaints & Reviews

www.pvrcinemas.com
1.6
Updated: Aug 27, 2026
Complaints 2492
Resolved
792
Unresolved
1700
So far, so good. PVR Cinemas is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope PVR Cinemas will keep up the work and continue to help more customers with their concerns even better 🤝
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PVR Cinemas reviews & complaints page 3

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S
[email protected]
Jul 15, 2023
Resolved
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Bill not received

Address: Mumbai

My complaint ID is 3441840.I complaint on 14th June 2023.But without resolving my complaint they mark as resolved complaint....
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MansiYadav
Jul 3, 2023
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Disappointing staff actions

Address: Pvr Anupama Saket

Lam a news writer in The Times of India and I visited PVR ANUPAMA on 03.07.2023, today for a show at 12:40. At the security check, the female assistant checked my bag and kept my lunch as per policy. Later when I came to collect it, it was half eaten. This is very disappointing, it was a gift sent from my grandparents and this type of service is not relevant. We don't expect PVR to provide these disappointments. And I would like to fill...
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Prateek Chouhan
from Pune, Maharashtra
Jun 18, 2023
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Refund request for 680/- on food and beverage

Address: Phoenix Market City PVR , Pune , Maharashtra

I bought some beverages of total 680/- and then PVR cashier asked me to pay via card or upi. So i tried paying by card but there machine was not working then they asked me to pay via upi so i did and it was successful but they claim that they do not see it at there end and hence i need to raise for refund. So i again paid the same amount to them in cash and I am currently awaiting for refund of my original transaction which was successful...
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[email protected]
Jun 14, 2023
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Invoice copy not received

Address: Palladium mall

Yesterday i bought popcorn in palladium mall pvr cinema & asked for bill. Lady at the counter said will send bill in your mobile.she took my mobile number also.
But still i didn't receive any invoice copy yet....
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naresh5038
from Warangal, Andhra Pradesh
Jun 13, 2023
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Food not delivered

Address: warangal

Last year 15th May 2022, we ordered food at intervals. The money was also paid, but the food was not delivered.

I filed a complaint against PVR Cinemas Company in May last year. It has not resolved the complaint so far. Why?...
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Spaghet
from Bengaluru, Karnataka
Jun 12, 2023
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Movie ticket booked but not showing

I booked 1 PXL ticket for Adipurush (Telugu 3D) movie on 12th August, 12.32 am. The venue is Orion Mall, Bengaluru and the show timings is 8.10 am on 16th June. The money got debited from my account and I did not receive any booking confirmation from PVR. The ticket is also not reflecting on my app. The payment was done through Google Pay....
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SANDEEP KUMAR H R
May 1, 2023
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No Ramps for physically handicapped in PVR CINEMAS in nexus mall

Address: PVR cinemas nexus mall mysore

Dear Sir/Madam,

I am writing this letter to express my deep disappointment with the facilities provided at PVR Cinemas in nexus mall Mysore. Recently, I visited your cinema hall to watch a movie with my friend who is physically handicapped. To my dismay, I noticed that there were no ramps provided for the disabled people at the entrance of the cinema hall.

As a person who cares for the rights of disabled people,...
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[email protected]
Apr 22, 2023
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Age restrictions

Address: Oberoi mall

Few students of my college who will become 18 plus on september 2023 went to watch the evil dead rise movie and they were allowed. So then I and my friend who will also be 18 plus on september 2023 decided to watch the same movie but were not allowed for the movie....
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Ninad AS
Apr 16, 2023
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Lost An Item

Address: Mangaluru

Hey There,

I Have Lost My Watch in PVR Fiza By Nexus Mall, Mangaluru on April 14.
Could you please check with concerned authorities and let me know if found.

Movie: John Wick 4
Screen : Audi 06
Time : 12:15 April 14
Tickets: M5

Thanks,
Ninad...
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Moral_Prasad
Feb 3, 2023
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Regarding food service

Address: Vega city mall bengaluru

Recently I went to watch Pathaan movie, during interval I wanted to order some food to eat . I was standing in the line and the waiting time was so much that I missed around 15 to 20 mins of movie time. I have faced this kind of issues with pvr cinemas several times. The problem is that the person who is at the counter, bills what the customer wants and he is the one to arrange the food also. So one can imagine the time taken by that person...
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R
Rakesh 😎
Jan 30, 2023
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Fraud message from pvr

I received whatsApp and sms regarding some transaction receipt that i have not done. Is this another scam from pvr by sending malicious links through messages....
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njr11
Dec 16, 2022
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Price drop of movie tickets after I booked my tickets

Sir,
I booked my movie tickets for the movie 'Avatar- The Way Of Water' on 16 Dec 2022 at around 7 pm for Rs.360 each (total 4 tickets) for the show which was scheduled at 11:30 PM. The movie tickets price dropped to Rs.250 after wards before the show on the same day we contacted the staff before the show but the didn't provide us with the satisfactory answer.
This is unfair the sell the same show tickets at different different...
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A
Amber saxena
Nov 21, 2022
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PVR Gift Card Showing insufficient balance

Address: Bangalore

Hi Team, i had purchased a PVR gift card on 20% offer so it costed me 800 and i got 1000 rs gift card, but when i am using it i was only able to pay 800 after that its showing insufficient balance....
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Aaditya Singhal
Oct 18, 2022
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Money deducted but ticket not showing

Address: Pvr cinemall, kota

I booked kantara ticket 135 my money deducted from fampay but ticket not showing on pvr app...
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Nandhakumar NK
Oct 3, 2022
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Lost my wallet at cinema

Address: PVR Heritage RSL,ECR, Chennai

I left my purse today at my seat in Audi 10 in pvr heritage ECR, Chennai during 9:20pm show. My seat number is D11 Audi 10.Purse is brown in colour.please help me to find it.
Movie : ponniyinselvan
Date:02/10/22
Show time:9:20pm
Audi 10
Seat no :D11
Purse colour:brown...
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T
Trupti Metange
from Mumbai, Maharashtra
Sep 22, 2022
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Payment was successful but didn't get Tickets

Address: Phoenix pallidum lower parel Mumbai

I have booked 2 tickets of sitaraman for 4:30 pm show on pvr app payment got deducted from my account but didn't received any confirmation regarding tickets
Show 22 sept
@phoneixpallidiummumbai...
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E
Exclusive Bollywood
Sep 5, 2022
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CCTV/Night Vision cameras

Didn't know that Pvr had night vision cameras installed. They should inform about this to the customer while booking....
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V
vijkumar
from Hyderabad, Telangana
Jul 18, 2022
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Cost of POPCorn & cool drinks

PVR cool is charging around 170/-fro 500 ml.. and not allowing outside cool drinks to be drunk in Cinema Hall.

outside cool drink is 40/- where as in hall it is ~200 which is also most 5 times.....
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aishwarya Changedia
Jul 2, 2022
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Regarding outside food items

PVR cannot create their own policy that outside items not allowed inside the theatre because as per Cinema Regulations Act 1955 there are no such restrictions and they can't just mention it in T&C of the ticket either. It is consumer right and it cannot be restricted by making company policy. As a one customer we can't fight with the employees because they are doing their job....
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Nags K
Jun 3, 2022
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Booking issues and refund issues

We did the booking for Top Gun Maverick movie from PVR app and also from PVR cinemas website … for 4.40pm show 3rd June 2022 PVR 4DX PVR Orion malkeswaram bangalore

In the app it was displaying 4.40 pm show for June 3rd 2022 and hence intiated the booking . First booking did at 9.58 am on 2nd june 2022 and the amount of Rs 863.28 got deducted from my credit card account but we didnt get confirmation on the booking from the...
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