PVR Cinemas Complaints & Reviews

I am writing to follow up on a ticket cancellation that I processed on September 2nd, 2024. The cancellation was for two tickets to the movie "G.O.A.T, " originally scheduled for September 6th, 2024, at 1:35 PM at INOX National, Virugambakkam, Chennai.

Please find the booking details below:

Order ID: [protected]
Invoice Numbers: 5068DA146629, 5068DA146630
Total Order Value: 446.92 INR
br...

Me and my friends went to see Stree 2(movie name) in PVR BOKARO, initially we were booking tickets online but since the online platforms charges extra amount in the name of convince fees that's why we decided to book counter ticket at PVR BOKARO but to my surprise the counter were costlier than the online tickets for example one classic ticket was costing Rs 170 but the same ticket was been sold at Rs 270 on the counter, when I asked the counter ticket employee regarding the price difference, he told me that the counter ticket price includes a voucher of Rs 150 which I can use to eat the junk food provided inside the PVR premise but if any customer like us who doesn't want the beverages price to be included in the ticket price, there was no option for the same which is against the right of the consumer.
I want to raise my concern regarding this monopoly of PVR cinemas in my city to improve the cinemas viewing experience.
I want some strict action to be taken against this monopoly of multiplex.

I booked 2 movie tickets for watching INDIAN 2 at inox Marina Mall (Show details - 13 July 2024 3:05pm.ist) due to change in plan cancelled the movie tickets on the same day and booked again 2 tickets for watching indian 2 movie show at pvr heritage 13 July 2024 6pm ist
So far I didnt received the refund amount for 2 tickets (Rs.446/-) of the show(July 2024 3:05pm.ist Inox Marina Mall)
This was escalated to your representative they registered with case id :[protected]one of the case id )gave details informed me I will receive the refund within 7-8 working days so far didn't receive the refund Did multiple followups reaching customer care representative / even via email they simply register an case give me case id so far amount not refunded still frustrated with pvr cinemas. If i try reaching customer care they just say they have sent mail to their back end team.

On July 10th 2024, i had booked 2 tickets for a movie for July 13th and ordered food as well through the PVR online application. (Order id : [protected])
Payment was made through UPI, however due to a network issue the website didn't accept my initial payment and i recieved a pop-up informing that my money will be refunded within 5-7 working days. I had to pay once more which went through succesfully. It has been more than a month, and my refund amount of Rs 1604/- is still due and i haven't received any information or response from the customer care center at all. I've called the customer support line multiple times but it was always busy for hours. My complaint sent via the feeback email never got a response back as well. This delay has gone by too far inspite of countless efforts from my side as a customer to contact the support staff to recieve my payment back.
I sincerely insist you rectify the issue at the earliest and demand a full refund of my payment as it was supposed to be done 4 weeks back.

Here are some of my ticket details that was booked succesfully:
Booking Id : TXAXJ4H
Booking Date & Time : Wed, 10 Jul, 2024, 11:00 PM
Payment Mode : UPI:1604.40

UPI transaction ID of failed payment:[protected]
UPI transaction ID of succesful payment:[protected]

Dear PVR Cinemas Customer Service,

I hope this message finds you well. I am writing to bring to your attention an issue I encountered during my recent visit to your cinema.

During my visit, I was informed by your staff that I would receive a 25% discount on food orders. However, upon receiving the bill, I noticed that only a 2.5% discount had been applied. This discrepancy has resulted in an overcharge of ₹1000, which I was supposed to save as per the promised discount.

I kindly request that you process a refund of ₹1000 to rectify this issue. I have attached the relevant receipt for your reference.

Thank you for your prompt attention to this matter. I look forward to your swift resolution.

Warm regards,

Amrit Raj Vats
+[protected]

August 5, 2024
ticket booking id-T5AUGAZ

This is to bring to your notice that PVR Maruti Solaris Anand Gujarat have very rude staff and very bad behavior. They disturbed me during the movie 3 times asking me for a ticket. Spoke with rude manager and said it's a routine check. But only I was asked ticket 3 times during the movie. It's really embarrassing.

I am writing to express my dissatisfaction and file a complaint against PVR INOX for providing misleading information on their website and mobile application regarding the acceptance of INOX PVR passes for booking tickets. Despite fulfilling all conditions for the 4Dx format on a weekday, I was unable to book tickets for Deadpool 3 due to an error stating that my pass was invalid.

Upon further investigation, I discovered that...

I tried to book tickets for Deadpool 3 through your app today using my INOX PVR pass, but I encountered an error stating that the pass is invalid. I met all the conditions for the 4Dx format on a weekday, but I found out that the terms and conditions were updated on July 8. Why has this update not been reflected on your website or app, especially after 20 days (from July 8 to July 28)?

Due to this misleading information, I...

I attempted to book tickets for Deadpool 3 via your app today, intending to use my INOX PVR pass. However, I encountered an error stating that the pass is invalid.
I fulfilled all conditions for the 4Dx format on a weekday, yet I learned that the terms and conditions were updated on July 8. Why has this update not been reflected on your website or app, especially after 20 days (till 28th July from 8th July)?
Given this misleading...

As per the PVR policy, i want a refund of the amount paid. It was displayed on their screens, "If you don't get the bill, your order is on us."
Date: 26/07/2024
Movie name : Deadpool vs Wolverine
Show time : 8:30 AM...

I booked a ticket for the movie, “INDIAN 2” at PVR in the In VR Mall Chennai. I had to cancel the ticket today, but there is no sign of the ticket after cancellation. When I clicked the “cancel” button, the ticket just vanished. I didn’t receive any cancellation status or refund. What is the status of my cancellation? Is the ticket canceled, or do I still have it? The PVR app is really bad. I don’t know why they can’t even refund...

On 22nd of June my payment of Rs. 600 was successful but in pvr payment machine receipt was not generated, So we made payment via other UPI mode and both the payment were successful, but refund not received for one transaction.

Dear Sir/Madam,

I am writing to formally lodge a complaint against PVR INOX Limited regarding an issue with my recent ticket booking and the subsequent lack of response from their customer service team.

On July 5, 2024, I booked two movie tickets for the film "KALKI 2898 AD" at the PVR Heritage RSL ECR Chennai, mistakenly selecting this cinema theater that is significantly farther from my location instead of...

Not able to redeem gift card worth Rs. 500, If it is more than Rs. 500 (804) it says insufficient balance in card and if its less than Rs. 500 (464) it says its less then min redeem value. It is very wrong and by any means I cannot get a 500 value of my cart no matter what i add. this is a complete waste of my money and gift card. I need a solution asap.

On 30/06/2024
i have booked two movie tickets of kalki movie in ahmedabad as i am new to ahmedabad city i dont know all theatre location by name so i booked tickets of kalki movie and theatre name ed pvr motera ahmedabad but when i used direction shown in pvr application under my bookings section they directed me in wrong direction and i reached there my using location given by pvr app and when i reac there i come to know that it is...

I booked a ticket for 3 people yesterday for the film Inside Out 2, but one of the guys can't make it. So. have to cancel the amount. I know about the T&C and the fact that 75% money will only get refunded. But I am not able to cancel the ticket since the option to cancel the ticket is not present in the PVR Official app.

Please cancel my ticket and initiate a refund.

Thanks...

Had booked 4 tickets on[protected], money got deducted but tickets not confirmed
Had to rebook on another app

Kusuma Nelli
Attachments
Tue, Jun 4, 9:07 AM (2 days ago)
to PVR

INOX GARUDA MALL, MAGRATH ROAD, BANGALORE
SHOW ON MONDAY 27.05.2024, TIME 9.30AM TO 12.33 PM
SEAT NO. SCREEN 5 AMOUNT PAID :191.50

ENGLISH, A
FURIOSA: A MAD MAX SAGA (ENGLISH ATMOS WITH ENGLISH SUBTITLE) (A)

MON

09:30 AM
27-MAY-2024
TICKET ORDER SUMMARYbr...

No refund for PVR passport payment.

Its been more than 2 weeks since a made the payment for PVR passport of rs.349 via upi.

I didn't got the confirmation at the end and yet money got deducted from my bank account.

I contacted your customer care couple of times, they said the payment failed due to some technical issues and money will be refunded within 10 days max...

I also sent email to them twice but haven't got any response.

I transacted on 2nd May...its 19th now.

I am writing to report an issue with my recent food order at PVR on[protected]. I ordered a large nachos, Pepsi, and popcorn, and the payment was debited from my account. However, I did not receive any confirmation, and my order was not registered.

This issue caused a significant disruption during my movie as I had to leave my seat to inquire about the order. The manager directed me to customer service, and I was then asked...