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1.6
Updated: Nov 21, 2025
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PVR Cinemas reviews & complaints page 37

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R
Rogith
from Chennai, Tamil Nadu
May 18, 2022
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I was booking a Don movie at Palazzo in the PVR cinemas app. The money was transferred but the ticket hasn't been booked.
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    S
    Sud2000
    May 16, 2022
    Dec 19, 2022
    This thread was updated on Dec 19, 2022
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    I needed a copy of the e-Bill Provided at PVR Cinemas, Providence Mall, Pondicherry for reimbursement purposes. I am unable to view it at the link sent. Transaction number, and bill URL attached for reference

    Please click on the below link to get your FnB transaction receipt https://cutt.ly/qG9MJht .

    Transaction No: 1771992
    PVR Cinemas customer support has been notified about the posted complaint.
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    I needed a copy of the e-Bill Provided at PVR Cinemas, Providence Mall, Pondicherry for reimbursement purposes. I am unable to view it at the link sent. Transaction number, and bill URL attached for reference

    https://cutt.ly/k0m39xE .
    Transaction No: 10860716,
    TotalAmount:1980

    https://cutt.ly/T0m8JmM .
    Transaction No: 10860848,
    TotalAmount:870

    Unable to view e-Bill Provided bY PVR - Comment #4076842 - Image #0
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      P
      Premlazarus17
      from Kothagudem, Andhra Pradesh
      May 16, 2022
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      Address: VR Punjab mall, Mohali, Punjab

      I Prem Lazarus have paid ₹270 for caramel popcorn in VR Punjab mall, on 25 March 2022. The amount was debited from my bank account but was not shown in the PVR system. So they issued a receipt and said the amount will be refunded in 7 working days. But was not yet refunded. Kindly refund the amount which I paid for the caramel pop corn.
      PVR Cinemas customer support has been notified about the posted complaint.
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        A
        Akshat18
        May 16, 2022
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        Address: PVR Cinemas ,Orion Mall, Bangalore, India
        Website: www.pvrcinemas.com

        I was booking two tickets for KGF 2 on April 17, 2022. Money was deducted from my account but no tickets were assigned to us.It popped a message saying that "If money is deducted it will be refunded within seven working days".

        but its been nearly a month now still haven't got my money back.I also contacted my bank for the same but they told that its PVR side issue.
        pls resolve this issue and give back my money.

        resolution - return the deducted money
        +1 photos
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          S
          Sindhu lakshmikanthan
          May 16, 2022
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          I've booked a movie ticket dated 12th June 4:15 pm show. Although my payment got deducted and was successful through UPI, I didn't receive any ticket confirmation email from PVR, nor did I receive any response upon submitting this issue to the PVR authorities.
          Requesting a refund ASAP. attached are my payment details for reference. Please resolve this issue ASAP
          +1 photos
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            A
            Ahyaslam
            from New Delhi, Delhi
            May 16, 2022
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            Address: Saket, PVR
            Website: www.pvrcinemas.com

            I booked 2 tickets for 9:45 AM for 14th may but after sometime the movie timing changed from 9:45 to 9:00 and received call from Saket, PVR in which person said that movie timing has been changed due to some circumstances and asked if Im comfortable with the timing or not after that I said him tha I could attend the movie that early as I have some other work to attend to so i told him to cancel the movie ticket and refund my full amount. It's been 2 days but i haven't received my refund of my ticket as the person told me to not cancel ticket at my end and now I don't even know if the refund has been initiated or not. Please refund the amount as soon as possible
            Ticket code copy has been attached
            +1 photos
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              A
              Ashna S
              May 15, 2022
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              Address: pvr cinemas

              Hello,
              I had made a transaction through UPI ID for 4 tickets to the movie DON for the date May 16 9:55PM at the Providence Mall, Pondicherry and the tickets were booked on May 15 10:51 PM through UPI. The money was debited from the bank account but the ticket confirmation is not recieved, I am also attaching a screenshot of the transaction without the transaction details as it is personal information and however can be sent if asked privately.
              +1 photos
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                P
                Prashant Jalan
                May 15, 2022
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                Address: Pvr cinemas,Diamond plaza mall,Kolkata

                Last night went for a movie at Pvr cinemas, diamond plaza, kolkata for 10.15 show.Seen the price at pvr website 220 per ticket, as i got late for booking so went to the box office for the ticket the guy there said for the same ticket for rs 320, when i asked for the surcharge he said you have to take a compulsory food [protected]@150 which is already included in the [protected]@320.Can i know the reason if i do not wish to take the food coupon am i supposed to pay the surcharged amount.
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                  N
                  Nambi Raja K
                  May 15, 2022
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                  I am nambiraja [protected]
                  I booked one ticket for don (tamil) in your pvr theater on 14.05.22
                  You allotted seat no. D15
                  Audi05, Amps mall, nelson manikam road chennai-29
                  Seat speciality is very very worst and damaged i am feeling not comfortable.
                  I know pvr is big group please change the seat immediately otherwise dont allotted to anyone.
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                    N
                    Nambi Raja K
                    May 15, 2022
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                    I am nambiraja [protected]
                    I booked one ticket for don (tamil) in your pvr theater
                    You allotted seat no. D15
                    Audi05, Amps mall, nelson manikam road chennai-29
                    Seat speciality is very very worst and damaged i am feeling comport
                    I know pvr is big group please change the seat immediately otherwise dont allotted to anyone.

                    Thanks
                    Nambiraja
                    Tirunelveli-627103
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                      K
                      Kevin Karan
                      May 15, 2022
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                      PVR S2 Mallapur theatre provide the worst theatre experience, showw doesn't start on time annoying ads show must start on time 3:50 pm there were still playing ads at 3:50 that too at full volume. These people are ruining movie experience, charging high prices
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                        V
                        Vij Anuj
                        May 15, 2022
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                        I have visited pvr pathankot on 14 may my ticket was booked at 10.10 show in interval my kids demanding for popcorn and Pepsi so I went to pvr food court as such every one know pvr food is bit expensive but for kids everything I asked the attendant for 5 popcorn and 5 Pepsi he charged me 1000 rs for this . I asked him for bill .where is the bill than he asked me for my number after forcing many times he send me the bill on my number. When I checked the bill .there were 5 burgers were also showing .than I went to food court again and asked why you people making fool o[censored]s why don't you give this combo before.than they have any ans.even on 9may same was happened. This is not expected from this much .one thing is clear all the people which were there including Manger was part of it.this is totally ridiculous. Is pvr known for cheating or comfort?
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                          A
                          Aryan sri
                          from GHAZIABAD, Uttar Pradesh
                          May 14, 2022
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                          I am aryan i was bought two tickets of dr strange in ghaziabad vaishali sec 3 pvr 14 /may/2022 our total is 450 with gst but they give us popcorn packets forcefully with extra charge is it compulsory Or not
                          +1 photos
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                            B
                            Balamurali Viswanathan
                            May 14, 2022
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                            Interval was very short, stall were crowded. Manager was arrogant

                            Bengaluru PVR Soul Spirit Mall
                            Screen 3
                            DON Movie
                            11:30am 14th May 2022
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                              S
                              Salunamujayu
                              from CHENNAI, Tamil Nadu
                              May 13, 2022
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                              This is the worst experience in pvr cinemas Ampa skywalk today l booked 3 tickets for movie Don at 7.05 p. m ( seat no. B3;B4;B16)show but the same all 3 tickets were sold to some other persons and when we reported to staff he also checked those tickets but confused and he told to sit in row A. I got very much irritated. This is the way treating pvr cinemas customers??Because of this we missed 15 min movie and also got frustrated
                              May 13, 2022
                              Updated by Salunamujayu                               This is the worst experience in pvr cinemas today l booked 3 tickets for movie Don at 7.05 p. m ( seat no. B3;B4;B16)show but the same all 3 tickets were sold to some other persons and when we reported to staff he also checked those tickets but confused and he told to sit in row A. I got very much irritated. This is the way treating pvr cinemas customers??
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                                B
                                Bhanu Kalyan Prasad T
                                May 12, 2022
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                                Address: Pvr srikanya narsipatnam.

                                I've booked a movie ticket dated 12th April 2022 6.30 pm KGF chapter 2 show. Although, my payment got deducted 2 times amount is 600 and 450 was successful through UPI, I didn't receive any ticket confirmation email from PVR, nor did I receive any response upon submitting this issue to the PVR authorities.
                                Requesting for a refund ASAP. attached my payment details for reference. Please resolve this issue ASAP.
                                +2 photos
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                                May 12, 2022
                                Updated by Bhanu Kalyan Prasad T                                 Please refund as, early as possible
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                                  S
                                  Sanket001
                                  May 12, 2022
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                                  Trans No: 3323291

                                  Invoice No: 0041708
                                  These are my details but not provided food
                                  Refund amount and compensate for it
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                                    R
                                    Reshma P R
                                    from Ernakulam, Kerala
                                    May 12, 2022
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                                    Resolved

                                    On 11th May 2022 I book four movie ticket for the film Jana Gana Mana in LuLu gold Ernakulam. I paid the amount through Paytm wallet the amount was 1721.84. Amount was detected from my account but the ticket was not booked. Kindly refund the amount as soon as possible to my account I am attaching the screenshot of the transaction
                                    +1 photos
                                    May 23, 2022
                                    Complaint marked as Resolved 
                                    I got cash back to my account
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                                      V
                                      Vibhore Gupta
                                      May 12, 2022
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                                      Excess money charged at PVR Bareilly Phoenix Mall

                                      Address: BAREILLY

                                      Today on 11th May 2022 I went to PVR Bareilly to watch Movie (KGF -2) at show time of 10:50 PM. The Price of one ticket is Rs.220.00 as per online platform such as PAYTM, BOOK MY SHOW.

                                      I asked the staff at the Booking Counter for one ticket. I offered 250 Rupees, The Staff was so rude / unprofessional asked me to pay Rs.290.00 for one ticket.

                                      I urged that the price of one ticket is Rs.220.00 then how you can...
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                                      Juhi Patole
                                      from Mumbai, Maharashtra
                                      May 10, 2022
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                                      I was booking tickets for Doctor strange on 10 May 2022 at 12:20am for 484rs. While booking tickets payment was made and then suddenly PVR app showed that booking did not happen and now i have my account deducted for the same i want refund back. I couldn't find customer support on PVR app so i need a way to contact them for full refund process as 484 rs was deducted but i did not get tickets
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