PVR Cinemas Complaints & Reviews

I had booked 2 tickets for top gun 2 on 30th May, 2022 for 1st June at PVR Lulu Gold, Ernakulam, Kerala. The money was debited from my account but the tickets were not confirmed. Kindly refund the money as quickly as possible and awaiting a speedy response. I'm attaching a screenshot for reference.

I purchased Veg Dimsum 6N - Rs190 and Combo 450ml - Rs191.79 and small popcorn salted 40grm - Rs248.21, total amount was Rs630,
But at seat they given only 5N against 6N in Veg Dimsum.
After complaining to counter and Manager they said it was by mistake and said to refund money of Rs190.
My question why they did too big mistake, first I given Rs 190 for 6Pcs and after that I found only 5Pcs, how can they do this. They...

I didnot get my order in time as well as manager is not responding properly. They are showing attitude and negligence towards the customers, today including me so many more then 3 people faced same issue. The bill you gave is missing, is said to have gone somewhere. They clashed with us that we had no seat number, no bill if we asked loudly.
I want the action towards the issue.

See we are sending you a copy of the bill for the food order.

I have tried booking tickets and snacks for an value of Rs.2303.64, amount got debited and tickets were not booked
Also got a message saying that money will be refunded but still money is not refunded
Pls do the needful

As on dated[protected]...The show must be start on 10:00 Am...After 20 minutes also show not started please consider this complain and try to make better timing...

I had to get a refund of rupees 840 which I've still not received. Its been more than 45 days now.

A guy on quora is telling people that pvr have cameras installed in audis. While your vice president AK gulati had claimed such claims in 2014. What are the facts ? Specifically about ranchi theatre. Because one of my friend said an employee was saying that they have cctv inside audis in Ranchi PVR.

I have ordered 3 regular popcorn And i have got 3 only
In this bill it is mentioned 4 regular popcorn
Please check this bill
Transaction no.= 15811214

I was booked the H24, H25 2 elite tickets for Don movie at SPI S2 perambur Chennai May 25, 11.40 am, cash was out to pvr cinemas but seem as transaction failed Rs. 433.48 didn't receive the ticket yet, then i tried the same seats again and paid the same amount, amount reduced from my bank account then again transaction failed, didn't receive the ticket, again I tried the same seats, amount paid, transaction failed, didn't receive any tickets, but in pvr app that H24, H25 11.40 am show booked, i didn't receive the ticket yet. I tried 3 times the same seat H24, h25, 3 times failed and money paid to pvr cinemas didn't receive the ticket, the total balance amount Rs. 1300.44, please refund my money immediately

We were asked to leave the running movie show KGF2(Hindi) held on 23rd May 2022 6.40pm @ PVR, Escape Cinemas, EA, Chennai, because of some wrong booking date, updated in the system by Mr.Samson, Mr.Rajkumar and Mr.Surya. We had confirmed movie tickets for 23rd May but in message & PVR Mobile app the date was updated as 17th May, for which booking was made on 18th May2022. In spite of ticket availability (half of the theater was empty), we were asked to leave the screen after 30mins of movie time. We even told them, I can't argue anymore, if you want us to pay again for the movie ticket, you take it, but they didn't issue the ticket. This is very un-appropriate & bad behavior by the 3 Employees of Escape, PVR CINEMAS. We are looking forward to take legal action if higher management doesn't make an official apology and make the necessary compensation for this mental harassment.

Today dated 23rd May 2022 at 19:10pm at Oberoi Mall Goregaon East outlet [Mumbai] ticket counter I had pathetic experience and unprofessional behaviour by your staff Mr Suraj (Entertainment host-as mentioned on his batch).
I was waiting it the queue since 10 minutes as there was only 1 counter open for ticket booking.I wanted to book a morning show for Wednesday dated 25th May for Bhool Bhulaiya movie but Mr suraj refused it as he claimed that bookings for Wednesday is not open yet you can come tomorrow and book orelse book it online.He was very rude while speaking and he was screaming too.I was first surprised how is it possible that booking for day after tomorrow show is not possible because i am a frequent customer at PVR and such things doesn’t happen anywhere.So i called the respective manager on-duty and he helped me to book tickets for Wednesday show as he was very kind to me.I request you to take some strict action against such unprofessional behaviour by Mr Suraj and shift that person from that seat.If there was some other aged person he would have quietly left the counter.We all come from decent families and this kind of low degree behaviour is not acceptable at all.
For more information(you can check the ticket counter CCTV footage)
Thankyou

1. This is to bring to your notice and put on record that I had booked movie ticket in the month of March 2022 for five people in your theatre at Goregaon (East), Mumbai. Before booking the tickets, I was informed by your team that there is a provision for electronic wheelchair in the movie theatre for senior citizen and disable person. On the basis of assurance given by your team, I had booked 5 tickets for the movie RRR. The said ticket is enclosed herewith as Annexure – A.

2. It is very shocking and surprising on reaching the theatre I was informed by the team that nobody is aware how to use the said electronic wheelchair. On insisting and after numerous arguments with your team I was informed that nobody from the PVR is aware how to use the said wheelchair which was contrary to what was told to me earlier. It was very strange that PVR being one reputed Company in the entertainment industry have failed to provide end to end service to customers.

3. On the basis of assurance and the commitment made by your team and the facility available at Oberoi, Goregaon I had booked a ticket for my father who is having a fracture in his left leg. Considering the facilities, I had booked the ticket for my father. However, I was dissatisfied with the service provided by PVR Goregaon (EAST). That I would also like to draw your attention that inspite of waiting for half an hour there was no other alternative and I was made to lift my father from ground level to the seat. It was very shocking that inspite of there being a wheelchair I had to lift him from the ground floor to the seat. It is very strange that PVR being one of the reputed Company in the entertainment industry has failed to provide customer satisfaction to the bonafide customers like me and my family who paid an exorbitant amount for watching the movie in your theatre. This is nothing but deficiency in service provided by you. I am one of the regular customer of PVR Cinemas and have been visiting PVR since the day it started its service in Bombay however, till date I have never faced any such issues.

4. I have to further put on record that considering you being the reputed Company in the movie industry I once again booked a ticket on 6th May, 2022 for a Gujarati Movie at 10.15 p.m. through a counter. The said ticket is enclosed herewith as Annexure – B. The said movie ticket was brought at counter at around 8.30 p.m. Before booking the ticket I had confirmed with the person sitting at the desk as well as with the security person confirming that there is a Senior Citizen on wheel and he needs to be carried up for a movie at 10.15 p. m. to which I was given an assurance by your entire team that everything is in place and we will do the needful for taking the Senior Citizen from ground level to the seat. Considering the assurance, I once again booked the ticket. I reached the theatre half an hour before with my father who is already on wheelchair. On reaching the theatre I informed the Security Guard that my father will have to be taken on electronic wheel chair to the seat and once again I was assured by your team that electronic wheelchair is working fine and we will do all the needful in 10 minutes before the movie starts.

5. Accordingly, just 5 minutes before the movie when the electronic wheelchair was brought no one from the staff members of the Security Guard were able to start the electronic wheelchair. It is very shocking that this is a second time that I have to face this issue with PVR inspite of having confirmation from the team and Security Guard. None of them were able to provide me with the facility.

6. This is not once but twice I had to face this issue, due to the deficiency in service provided by you my father had to undergo lot of stress and pain for which your Company is completely responsible. It is very strange that your Company inspite of providing electronic wheel chair none of the staff or the Security Guard knows how to use the electronic wheel chair and are misleading the customers while booking the tickets that they are providing all the facilities to the Senior Citizens.

7. You are therefore requested to compensate me and my family for the mental harassment and the trouble faced by my family including the pain which my father had to undergo. Awaiting, for the satisfactory reply from your end failing which I shall take appropriate steps in the above matter.

On 22 May, 2022, me & my husband ordered french fries, large pepsi, veg burger - total bill Rs.930. I gave my card for payment & when I asked for bill, i was told that I'll get the bill via message on the phone. I haven't received it, I gave my phone no. also.
As per the PVR policy, i want a refund of the amount paid. It was displayed on their screens, "If you don't get the bill, your order is on us."
I visited PVR City centre mall, near MG Road metro station, Gurugram
Attaching the screenshot of the bank card receipt & movie tickets

The manager named Ashok at edm anand vihar rejected my request to refill my cold drink.
I bought cold drink and popcorn with invoice number 0034355. I only requested to refill coldrink but the managet bluntly rejected my request. I want proper action for this

Worst experience by PVR
Yesterday I visited at PVR Centra Mall, Chandigarh to watch a movie with my family the air conditioner was not working there we even complained to the person in charge there but still no action was taken se we had to leave the movie in half

I am not able to cancel my tickets for the below show details:

BHOOL BHULAIYAA 2 (HINDI) (ATMOS)(2D) at PVR Prashant Vihar Delhi
Order ID:
PRVH[protected]

Seats Booked:
2

As per policy I can cancel and get 75% refund 2 hours prior to the show timings.

Dear Sir,

whenever I booked a ticket from the PVR app. they forced me to pay for a food voucher. there is no option to deselect this option. Request to you, Please look into it.

As I am booking lot of movie tickets in pvr cinemas through their mobile app.but iam not getting any privilege points for that. As iam already a member in that particular program. When I purchase any food and beverages in pvr that time the points getting added but not when iam booking the ticket. Then what's the use of running this kind of programs when you are unable to do such things. I think this is also one kind of a scam where you are cheating your own customers. Pls check and do the needful or just close this kind of scams.

I was booking a Don movie at Palazzo in the PVR cinemas app. The money was transferred but the ticket hasn't been booked.

I needed a copy of the e-Bill Provided at PVR Cinemas, Providence Mall, Pondicherry for reimbursement purposes. I am unable to view it at the link sent. Transaction number, and bill URL attached for reference

Please click on the below link to get your FnB transaction receipt https://cutt.ly/qG9MJht .

Transaction No: 1771992