PVR Cinemas Complaints & Reviews

Date of Incident: 09/05/2022
Time: 7:27 PM

I went to PVR Sahara Ganj Lucknow to watch Movie (KGF -2) at show time of 7:30 PM. The Price of one ticket is Rs.180.00 as per online platform such as PAYTM, BOOK MY SHOW.

I asked the staff at the Booking Counter for one ticket. I offered 200 Hundred Rupees, The Staff was so rude and unprofessional asked me to pay Rs.350.00 for one ticket.

I urged that the price of one ticket is Rs.180.00 then how you can charge more than the price. He refused to answer and said why don't you book online and pay convenience charge. I was shocked with the behaviour of PVR staff.

I again requested this is not correct and you can not charge such price. He said we are giving food coupon of Rs.150.00 with the ticket. I said I don't want to eat anything and refused to pay approx. double of the amount.

I am not sure whether it is the policy of PVR as a whole or a particular PVR Cinemas.

I am so disappointed with the experience and request you to take action against such incidence.

I am sure this type of behaviour and excess money over and above the applicable price is not the policy of PVR.

Mohd Asif Ansari
Chartered Accountant
Lucknow
M.No- [protected] Date of Incident: 09/05/2022
Time: 7:27 PM

I went to PVR Sahara Ganj Lucknow to watch Movie (KGF -2) at show time of 7:30 PM. The Price of one ticket is Rs.180.00 as per online platform such as PAYTM, BOOK MY SHOW.

I asked the staff at the Booking Counter for one ticket. I offered 200 Hundred Rupees, The Staff was so rude and unprofessional asked me to pay Rs.350.00 for one ticket.

I urged that the price of one ticket is Rs.180.00 then how you can charge more than the price. He refused to answer and said why don't you book online and pay convenience charge. I was shocked with the behaviour of PVR staff.

I again requested this is not correct and you can not charge such price. He said we are giving food coupon of Rs.150.00 with the ticket. I said I don't want to eat anything and refused to pay approx. double of the amount.

I am not sure whether it is the policy of PVR as a whole or a particular PVR Cinemas.

I am so disappointed with the experience and request you to take action against such incidence.

I am sure this type of behaviour and excess money over and above the applicable price is not the policy of PVR.

Mohd Asif Ansari
Chartered Accountant
Lucknow
M.No- [protected]

Today I booked a ticket Dr. Strange new movie, my booking was confirmed and i booked a 2:50 pm show on PVR Priya for 11.05.2022. I booked the show for 3d Hindi show in the afternoon but i received a call from the management that my booking has been rescheduled and all the show for Hindi 3d has been cancelled and they are returning my booking amount to bookmyshow app. I have been going to PVR priya from many year, after its renovation i was happy to go for the first time with my friends, i was really excited but the PVR changed the show. I am really very dissatisfied with the PVR Priya and will never recommend anyone to go and watch movie there.

Have booked 2 tickets Doctor Strange Multiverse of Madness at 1:20pm on PVR application for 5th May 2022 in PVR Bokaro, and made my payment with the help of Paytm wallet. My money has been deducted but there is no ticket showing in my PVR account.
Booking I'd[protected]
Phone no. [protected]
Email - [protected]@gmail.com

I booked two tickets on Friday 7, May 2022 for an English movie playing on Sat 8 May 2022 at 01:45pm. The booking was not successful, I did not get my tickets or any confirmation whatsoever but the amount 860rupees was deducted from my account.

I went to the PVR lulu mall the next day of the movie, they told me they did not receive anything from my number or email and they cannot find me on their system. They again told them I would get my refund, even now I did not receive anything. Please help.

PVR Cinema in pavilion mall shivajinagar did not allow us to carry water bottle inside theat.

Hi sir/madam my name is Gurkirpal singh and iam working on bbc counter in silver arc mall at Ludhiana from 31 October to till 18 December nd due to this i leave this counter and i say please give me my all salary but they give me one month salary i am asking my supervisor please sir meri salery dila do muje paise chaihe vo na mera call pick kr te hai na salary dete hai maine apne counter owner ravi shukla ji se bi iss bare mein batt ki uno ne bi muje koi jwab nhi dia main apni salry December se ajj tkk mang raha hu plz app mere jo 18 din lage hai unki salry dilva dije main apka bhut bhut thank full rahu ga hameshan

I had booked ticket at PVR, Phoenix high street mall Pune. For the movie doctor strange in the multiverse of madness. Ticket was booked on 6th May 2022. For the 7th May 1.40 pm show. We paid in cash for two tickets. Rs 680only. The tickets had to be messaged to us but we haven’t received the same. At [protected].

I lost my wallet on 6th May 2022, approximately at 7:30-45pm. Audi- 1, PVR cinema - The pavillion mall, Pune.
It was a Wrangler, Dark blue colour wallet. I have my debit visa card, adhar card, pancard, driving licence, gym membership cards and around 500 rupees cash.
Name - Ritvik Singh Banchta
Contact number- [protected] / [protected]

Video was stopped many times in between movie. There was no 3D view. Very bad quality. Audio was also of some other video.
Worst experience I have ever experienced in my life
I want my money back

Error in 3D view, movie being stopped from time to time, blurry video

I didn't get my pvr points for the movie i just booked 2 tickets for doctor strange multiverse in madnes

I have booked 4 tickets for Dr strange multiverse of madness and I don't get massage from pvr please help me i am scared cause I have paid 1680 rs

Mentally harassment

Mentally Harassment

I was on my way to watch movie Jursey in PVR-Bilaspur after work. I reached the enterance 5-mins before the scheduled time of the start of movie. There’s this regular security check, where they never allow you to outside food in cinema hall. A rule which we all have gotten used to. But what I never knew is that PVR also has rule which doesn’t allow you to carry your laptops inside the theater. The worst part is that the staff there are very rude. They will point you the rule written somewhere on some wall saying carrying laptops inside the theatre is prohibited.
I was ok with that . So I asked them where I can submit my laptop. The staff rudely told me that give us in writing that management will not be responsible for the loss of the laptop .
They person behaved so rudely with us and literally said bad words to us.

I have done double payment for my food item and they said I will get the refund soon but I didn't get it yet
This is the transaction ID 5844943
Plz help me and provide me with the refund

I have done double payment for my food item and they said I will get the refund soon but I didn't get it yet.
This is the transaction ID 5844943

Pvr dehradun beverage desk guys are overcharging us in the name following covid protocol for not issuing physical bills. Upon denying giving phone numbers (because they send unwamted sms later) physical bill was nor delivered. Upon asking forceabily the guy has overcharged and was unable to exlain the bill details. Desk incharge ajay. Reporting manager paras was defending him labelling as a mistake instead of accepting as a deliberate attempt. Bill no: 0030547 (dated 02/05/2022). Pvr portal to accept complaints not working. Covid has already caused so much pain to society and pvr is increasing that agony of people minting black money under the shadow of covid. Shamefull, pathetic. They refunded the money but the amount from they have made in covid protocol shadow is enormous.
Physical bills shall be made available till the covid protocols are relaxed.

Hi.. This is Anupriya.. Today I visited PVR CINEMAS in Vega City Mall, Banergetta road, I paid Extra Rs.100 for getting popcorn.. For Rs.280 I paid 380 by mistakenly.. Pls consider this and try to refund back..

On 13/4/2022 I try to book ticket and food using PVR app. But the transaction is failed and no tickets where booked... In that failed transaction I have try to redeemed ₹50 coupon which I earned with my earlier transaction. Since no ticket booked the voucher suppose to refund but so far it is not refunded. I already raise complain and feedback in pvr app so far no resolution provided..
My details: [protected]@gmail.com
Phone: [protected]