PVR Cinemas Complaints & Reviews

Date: 16/4/2022
Time: Between 10:00 AM and 10:15 AM
Payment mode: Google Pay

I had purchased 2 popcorns, cost 780 INR. The operator had cancelled the transaction due to some confusion, but didn't inform that. Meanwhile, I paid 780 INR with the scan code. But the operator informed that, the system didn't receive the money and asked to pay the same amount again, confirming the duplicate amount will be reverted back to me.
With that, I paid 780 INR again, but till now, haven't receive the duplicate amount reverted to me.

The supervisor/manager was also there and he had given me his mobile number, but not responding to calls.

Attached image of 2 google pay transactions with date and time.

Dear Concerned Person,
My name is Adarsh and I use an electric wheelchair. Going to movies in India on a wheelchair has a lot of challenges. I go to Garuda Mall Magrath Road because it is easier than other theaters as all the screens are on one floor. But it still has lots of drawbacks. The screening rooms are not exactly wheelchair friendly or made with an intention for wheelchair users (even though your website claims that you are wheelchair accessible).

Most of the screens have either a few steps or I can't sit next to my friends/family which takes away from the whole movie theatre experience. On top of all of this I have had multiple issues with your staff about where I cannot sit and what all I can't do. I really don't feel welcome. I would like to give an example by telling yesterday's experience:

Yesterday 18th April I went for the 6:10 show at Insigna (Fantastic Beasts 3) where I booked knowing I wouldn't be able to sit with my family and friends. I had booked the very back row seats so I can be as close as possible to my family. I use an electric wheelchair and parked my wheelchair as close as possible to my sister's seat while leaving enough space for anyone to walk in between.

Your PVR staff comes and says I have to go sit in the far corner giving the excuse it comes in the way of fire safety. I argued and said I am not budging and that there are 3 exits and enough room for people to go by me. Also if there was a fire I myself would exit along with everyone else (Since i have an electric wheelchair) . He had such an issue that my family got involved and finally he left us alone.

This is not the first time this has happened. I really feel that I am NOT treated equally, the staff make me feel worthless, and I don't feel welcome at all. It is a huge nuisance that I have to explain myself every time.

Ok had booked the ticket .money is reduced from my account but ticket is not booked. So please refund the amount sir

Today, at around 12:30 am i booked 2 tickets for Doctor Strange Multiverse of Madness at PVR Elements Mall Bangalore through the mobile app, payment was deducted through goay however did not receive any confirmation through any source. Please resolve this issue at the earliest.

I went for KGF-2 on thursday afternoon 13/4/22 at PVR ambience mall, Delhi. During the interval i bought a large pepsi and a large popcorn, the total was 800rs. So i decided to pay through Google pay, the signal in that counter was really weak, my payment declined for 2 times, i tried for the 3rd time, and the payment went through successfully, but the cashier moved to the next person and told me that he did not receive the payment, and told me to pay again, but i checked on my phone again and the payment went through, then the cashier said that the refund will be initiated within 2 days, so i decided to cancel the order. After 4 days later i still have not received any refunds. The UPI transaction ID was[protected], my payment ID was [protected]@okhdfcbank and i paid to pvr 59, paytm- [protected]@paytm, The time and date was April 14, 2022 at 7.36pm. My email id is [protected]@gmail.com, phone number is [protected], I request the company to take action immediately.

Not received refund after show on April 1st was cancelled. Been more than 17 days and no refund received. Booking id is WXQFK3W

Yesterday in pvr cinema satna, on 17/04/2022, sunday, 1:30pm kgf chapter 2 show screen one hall

I have ordered 2burger worth 320 from pvr cinama app at 2:26pm
I have paid amount trough paytm wallet
Payment made but no order is showing
On the pvr cinema app

I have called pvr food counter for this on interval the said its not your mistake
'Apne online book kiya hai hm iske jimedar ni hi ap online hi baat kriye aur online cystomer care pvr ka koi baat hi ni hoti nahi colustomer care ka no. Lagta hai na hi pvr support horha'
Movie ke kuch oart bhi chut gye hi
And maine waha 450ka alag order kiya
Help and refund

Paytm wallet transaction no. : [protected]

13th of April, i tried booking tickets online twice.. amount of 1532.16 dedcuted twice with no ticket confirmation. Trying to reach out to Customer care since 13th April .. no one attending to the call

Ref No[protected]
Ref No[protected]

I've booked a movie ticket dated 17th April 2022 2 15 pm RRR show. Although, my payment got deducted 3 times amount is 3150 and was successful through UPI, I didn't receive any ticket confirmation email from PVR, nor did I receive any response upon submitting this issue to the PVR authorities.
Requesting for a refund ASAP. attached my payment details for reference. Please resolve this issue ASAP.

We have try to do tickets booking we have done transactions also but tickets was not booked and the money was deducted 3 times 3000k was deducted Hii pvr team we have issue in transaction for booking tickets for the account [protected]@gmail.com mobile [protected] name geetha pyla so please taking this serious issue .

In PVR cinemall Kota, Rajasthan
Your staff threat to us for hutting and also, police complain o[censored]s.
And fighting with us.
So it's totally bad behaviour of your staff
We are young and hitting is common in cinema so why your staff threat and police complain.
It's not good.

For water drinking there no not any disposable glass

Hi Team, Im came to KGF movie, i was suffocating without ac i have informed to the staff but there is no result from them. I was came out snd sitting outside for air. Paying moneh and sitting out side with suffocating.

After order of high court n superior authority theatre of arved transcube ranip have monopoly and not allowing us to take food which is against law kindly solve asap right now I am watching movie contact no [protected]

I had booked ticket for a movie show at PVR PhoenixCity, Pune for 17th April 2022 at 12:30PM and the seat number was Audi-4, S-15 Recliner. Although they charged a premium price for the recliner seat, the seat was in fact broken and even after complaining to the staff the matter could not be resolved. I had to watch the movie for almost 3 hours in the broken chair which caused a great pain to my back and neck. The behaviour of the staff was also rude and they offered no solution for the problem.

The prices allotted for the snacks are insanely high that I spent triple the amount of money I spent on tickets + GST
this should be discouraged
3/4th bottled cold coffee 180 rs?? is it worth it noo it was the worst I have ever had and about popcorns rs 295 for regular popcorn is so pricey I could eat till I am full if I were at any hotel
and about the dimsums, Doritos pizzas puffs doughnuts its all absolute sh8t
this needs to be addressed this is what makes PVR the worst

I booked 5 tickets today, it took me to bank website, amount got deducted but suddenly it show session expired.

No ticket was and bank says the transaction was successful. No customer support response. I have no clue how would I get the refund.

Transaction ID is in attachment.

The tickets are not generated even after making up the payments, pls check this issue and resolve this at the earliest.

Hi, i have been visiting pvr for a long time and recently the price of the products and commodities have tripled and the quality has gone down and we are liable to it, with the increasing taxes and inflation, it is very much over and the service is severely bad and the people there also eavesdropping to our little conversation, i don't why a single scoop of icecream is 130INR, very small bottle of cold coffee is 180INR and the Pepsi small is 225INR, even the water bottle is extremely over rated and not even a single product is near the MRP, it is above the sky and the show also not starts on time, it is always delayed accompanied by tons of ads and there is not even enough seating facility. Plz look into it immediately

I have paid Rs 997.44 for booking RRR cinema for 1.30pm show. Order ID:JASS[protected].Wallet Ref no:[protected].. Amount is deducted but no tickets is send. Please help me to get the ticket or refund my amount.