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PVR Cinemas Complaints & Reviews

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1.6
Updated: Nov 21, 2025
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789
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PVR Cinemas reviews & complaints page 42

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A
Andy1705
from Mumbai, Maharashtra
Apr 14, 2022
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Address: Mumbai

I have booked tickets thru PVR website and used my HDFC account net-banking option to pay the ticket price. It is for KGF chapter 2, at 12 pm at PVR Oberoi Mall, Goregaon.

I see the money is deducted from my account, I got text from HDFC but no confirmation from PVR Cinema. Tried calling their helpdesk at +[protected] at least 12 times in the day and found it busy all the time.

Please help, my show is at 12 pm on Apr 15th 2022
PVR Cinemas customer support has been notified about the posted complaint.
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    Niyam Gosain
    Apr 14, 2022
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    Amount of Rs 566/- has been deducted from my account but no ticket is issued. A flash message is displayed that the amount will be credited to your account but not yet recieved.. Transection ref no. Is[protected]. Done from pvr application for movie kgf at pvr shalimar bagh. My no is [protected].
    PVR Cinemas customer support has been notified about the posted complaint.
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      S
      Somasundaram A
      from Chennai, Tamil Nadu
      Apr 14, 2022
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      Dear sir/ma'am,

      On 14/04/2022 at 1:59 pm I booked a ticket for KGF-2 using the pvrcinemas website. I had chosen the PVR theatre in Ampa Skywalk for a 3:00 pm show on 16/04/2022. But, after the transaction was completed there was no confirmation whether the seat was booked or not but the money had been deducted from my account. Kindly, resolve this issue as soon as possible.
      PVR Cinemas customer support has been notified about the posted complaint.
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        H
        hemantagrand
        Apr 14, 2022
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        Address: Guwahati

        Hi Team,
        Its regarding the movie The Kashmir File on 18th March, PVR Guwahati City Center.
        The movie was cancelled, but till now no updates of refund. It was told that within 7 days money will be refunded but its almost a month now and no updates of this.
        Please help out on this.
        Thanks,
        Hemanta
        PVR Cinemas customer support has been notified about the posted complaint.
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          S
          S Sibaprasad Patro
          Apr 14, 2022
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          Address: NIT Rourkela, 769008

          Hello team!
          This is S Sibaprasad from Rourkela, Odisha. I booked 4 tickets for the movie KGF 2 on 13/4/22 @9.22 pm. As soon as the payment was done, an amount of 927/- was debited from my bank account, but the tickets were not confirmed. The debited amount has not been refunded to my bank account yet. I want the refund amount as soon as possible on an urgent basis.
          Thank you!
          Mobile - [protected]
          +1 photos
          Apr 17, 2022
          Complaint marked as Resolved 
          After the registration of the complaint I received a mail from consumercomplaints.in regarding my issue after two days. In that mail I got information like they have informed my problem to PVR CINEMAS and most likely they will contact me. After 2 more days I received my refund directly to my bank account as there was nothing Chaos in my case. Just a refund was needed due to miscommunication, so did they do. Thank you for resolving this.
          PVR Cinemas customer support has been notified about the posted complaint.
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            V
            Vaishnavnagarjuna
            Apr 14, 2022
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            Money deducted but tickets not booked and refund

            Money is deducted 2times from Paytm bank and wallet respectively but no tickets are booked please refund the money immediately it's importantfor me...
            +2 photos
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            Pratiksha2298
            from Pune, Maharashtra
            Apr 14, 2022
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            Money is debited from my account but I haven't received the tickets from pvr cinema.
            PVR Cinemas customer support has been notified about the posted complaint.
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              S
              Shristi Sonar
              from Delhi, Delhi
              Apr 14, 2022
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              Address: Delhi, saket
              Website: Pvr

              Payment done for RRR movie but no confirmation email or msg has been sent till now. Refund my money as soon as possible. Bad customer service. No contact details of customer service. Really disappointed.
              Refund it asap!.
              PVR Cinemas customer support has been notified about the posted complaint.
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                P
                Pranjal54
                Apr 14, 2022
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                Address: FLAT NO G1 , PLOT NO 7, SECTOR 2A VASHALI , GHAZIABAD , UTTAR PRADESH

                Today i booked tickets for the upcoming film doctor strange in the multiverse of madness on 7 th may at 11.50 am show in mahagun metro mall ghaziabad uttar pradesh but didn't receive tickets yet on my text message
                PVR Cinemas customer support has been notified about the posted complaint.
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                  M
                  Mounikaaa
                  Apr 14, 2022
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                  On[protected] I had booked tickets for rrr show..after several tries my money got deducted but they have shown a message session got expired.And I have sent so many mails along with proof of payment.and pinged in wtspp and also contacted through their app but they haven't responded to me yet.please refund my money 600 asap and respond to me via email
                  PVR Cinemas customer support has been notified about the posted complaint.
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                    S
                    Shwet7788
                    from Pune, Maharashtra
                    Apr 14, 2022
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                    Address: Pune, Pune, Maharashtra
                    Website: www.pvrcinemas.com/nowshowing/Pune

                    My name is Shwet Kumar and I have booked tickets on PVR application on 14th April for 11:50 PM show and i have paid the amount 1432.72 and i have not received any booking confirmation which is to be shown on PVR application. So still it’s 6 PM i wanted to get confirmation or else refund of money.

                    Phone no- [protected]
                    Location- Pavallion Mall Pune
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                      V
                      Venkatbathini
                      from Hyderabad, Andhra Pradesh
                      Apr 14, 2022
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                      Booked tickets for kgf 2 on 13-04-22 money deducted but tickets not booked.
                      PVR Cinemas customer support has been notified about the posted complaint.
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                        V
                        Vis1234
                        from Rourkela, Odisha
                        Apr 14, 2022
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                        I have booked movie tickets for kgf twice but not received any tickets but amount deducted both times from my account. So please refund my money
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                          V
                          Vaishnavnagarjuna
                          Apr 14, 2022
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                          Money is deducted but tickets are not booked plz resolve the issue
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                            N
                            nishitha oduri
                            Apr 14, 2022
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                            Resolved

                            I've booked a movie ticket dated 16th April 3:55pm show. Although, my payment got deducted and was successful through UPI, I didn't receive any ticket confirmation email from PVR, nor did I receive any response upon submitting this issue to the PVR authorities.
                            Requesting for a refund ASAP. attached my payment details for reference. Please resolve this issue ASAP
                            +1 photos
                            Apr 14, 2022
                            Complaint marked as Resolved 
                            Amount Refunded
                            PVR Cinemas customer support has been notified about the posted complaint.
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                            I'll book 2 tickets for kgf 2 movie in chennai Perambur S2 show time 10.30pm my booking seat num g1 and g2 but I'm nt received confirmation tickets. But money also deducted. I hav nt received my money. Please help me.

                            No Ticket Confirmation received but payment was successful - Comment #3985170 - Image #0
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                              R
                              Ramam Goga
                              Apr 14, 2022
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                              Address: Site no 29 pruthvi layout near g b ramaya layout, Channasandra
                              Website: PVR MOBILE APP

                              Today morning I tried to book movie tickets two times in bangalore VR MALL THROUGH PVR MOBILE APP .that two times after deduction amount transaction unsuccessful I am giving transaction details
                              [protected] for 806.8rupees & vochers
                              [protected] for 245.44 rupee & vochers
                              Mobile number [protected]
                              Please refund my amount and vochers
                              PVR Cinemas customer support has been notified about the posted complaint.
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                                V
                                Vansh Pasricha
                                Apr 14, 2022
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                                I have booked the tickets for the movie KGF CHAPTER 2 for the Saturday show of 9 50 at PVR cinemas Bareilly
                                Money has been deducted from my account and recieved by the merchant(PVRCINEMAS) but I have not received the tickets
                                I have mailed the authority about the same but there is no response till date
                                I have also called the helpline number [protected] but they are not picking up the call
                                Please look into the matter
                                PVR Cinemas customer support has been notified about the posted complaint.
                                Apr 14, 2022
                                Updated by Vansh Pasricha                                 I have also dialled the number given at the end of this page but they are not picking up the call
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                                  A
                                  Aravindan1234
                                  Apr 14, 2022
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                                  I had booked 5 tickets for KGF Chapter 2 for Sunday morning (April 17, 2022). Till now I haven't recieved the ticket and money also not refunded. Kindly clarify.
                                  PVR Cinemas customer support has been notified about the posted complaint.
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                                    H
                                    Harish Kumar 1989
                                    Apr 14, 2022
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                                    I've booked ticket in pvr app, amount git debited from account but in book list I've not seen any tickets nor I didn't receive any message
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                                      L
                                      Lipika16
                                      from Pune, Maharashtra
                                      Apr 14, 2022
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                                      Booked a ticket today with my PVR app. Money was deducted, coupons were redeemed but no ticket was generated with an error something gone wrong.
                                      Now PVR is not refunding the money and there is no way to reach the customer care.
                                      PVR Cinemas customer support has been notified about the posted complaint.
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