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PVR Cinemas Complaints & Reviews

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1.6
Updated: Jan 2, 2026
Complaints 2481
Resolved
790
Unresolved
1691
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PVR Cinemas reviews & complaints page 45

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B
Banapreetam
from Guwahati, Assam
Apr 14, 2022
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Address: City Centre Mall, GS Road Christan Basti, Guwahati Assam

Money is deducted from the account but didn't received my ticket and confirmation email. I booked 3 tickets for KGF CHAPTER 2 but till now I haven't received my ticket.
I tried to contact the customer care but nobody responded, no one responded the call.
PVR Cinemas customer support has been notified about the posted complaint.
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    A
    Abhishek 24071999
    Apr 14, 2022
    Resolved
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    Resolved

    Address: #122 BHOOIKA LAYOUT BEHIND KIRLOSKAR LAYOUT HESARAGHATTA MAIN ROAD

    I wish to complain about Movie ticket booking issue that I purchased on 14.04.2022 through PVR Mobile App.
    I am complaining because the amount was deducted from my bank account but didnt reflected in the PVR App.I even tried to contact the consumer care but no one responded to it. When I first learned of this problem, I reached the PVR Vaishnavi, and was told that nothing could be done about my problem. I believe that this response is unfair because the PVR staff said they arent responsible for online booking. I look forward to hearing from you as soon as possible to resolve this problem.
    Apr 21, 2022
    Complaint marked as Resolved 
    On that evening at 6:45pm I received my refund not even one Paisa was held back by the PVR.
    PVR Cinemas customer support has been notified about the posted complaint.
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      B
      Banapreetam
      from Guwahati, Assam
      Apr 14, 2022
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      Address: City Centre Mall, GS Road Christan Basti, Guwahati Assam

      Hello,
      I have earlier booked 2 tickets for KGF CHAPTER 2 through offline, I received my ticket through a link in my WhatsApp.
      Today I have booked 3 more tickets through online mode by you PVR app, I have made the payment but till now I haven't received my ticket and neither I have received my confirmation.
      Even the earlier 2 tickets that I booked through offline, after opening the link that I received is not responding I tried many times but of no use.
      I made a total payment of 1880.58 for 5 tickets but not a single ticket is available with me now.
      If I am not allowed to enter the theatre I will take action against you all, I have the payment receipt and the messages.
      I also tried to contact the customer care many times but they pick up the call. Is this your service towards your customers, worst quality.
      I want immediate action against it.
      PVR Cinemas customer support has been notified about the posted complaint.
      Apr 14, 2022
      Updated by Banapreetam       Hello,
      I have earlier booked 2 tickets for KGF CHAPTER 2 through offline, I received my ticket through a link in my WhatsApp.
      Today I have booked 3 more tickets through online mode by you PVR app, I have made the payment but till now I haven't received my ticket and neither I have received my confirmation.
      Even the earlier 2 tickets that I booked through offline, after opening the link that I received is not responding I tried many times but of no use.
      I made a total payment of 1880.58 for 5 tickets but not a single ticket is available with me now.
      If I am not allowed to enter the theatre I will take action against you all, I have the payment receipt and the messages.
      I also tried to contact the customer care many times but they didn't picked up the call. Is this your service towards your customers, worst quality.
      I want immediate action against it.
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        S
        saikiran007
        from Hyderabad, Andhra Pradesh
        Apr 14, 2022
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        I have booked tickets in PVR cinemas portal. booking was not done due to portal latency issue. i have used my giftcad while purchasing tickets..
        ihave tried transaction with twice with 2 different giftcards. each 500. now the balancce is showing as 0. i dint get any update from them regd redemption ..when i tried to conect with them i dint find any contact or support channel to reach out to them.
        PVR Cinemas customer support has been notified about the posted complaint.
        Apr 14, 2022
        Updated by saikiran007         giftcards used for trsacation are

        1) [protected]
        2)[protected]
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          S
          Soumyaxndx
          Apr 14, 2022
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          I have booked two tickets from PVR online portal. After seat selection i have proceed with my UPI and 727.32 rupees got deducted. I have no idea that the ticket has been booked or not but i really want my money to be refunded to me.
          PVR Cinemas customer support has been notified about the posted complaint.
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            M
            MadhuM1990
            Apr 14, 2022
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            I was booking 4 tickets for KGF Chapter 2 on 15th of April at PVR Elements Mall Nagavara on the PVR Cinemas website. After submitting the debit card details, the transaction failed. A notification appeared saying, if your money is deducted, we will either send confirmation on email/SMS or will refund the money back. Till now neither have I received confirmation of tickets nor the refund. Please revert back on the same.
            PVR Cinemas customer support has been notified about the posted complaint.
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              V
              Varun464
              Apr 14, 2022
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              Hi,

              I made a booking for three tickets worth 2562 on 14th April the booking did not happen and the amount has been debited this is happen twice for the same amount 2562.
              Please intiate a refund of 5124 for both the transactions.

              Mobile number registered [protected]
              PVR Cinemas customer support has been notified about the posted complaint.
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                S
                suneel705
                Apr 14, 2022
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                Resolved

                On 13/4/2022, tried booking movie tickets on PVR cinemas app twice- first through internet banking and 2nd time through PayTM. Both the transactions got through and amount got deducted but no confirmation of reservation and booking failed.
                Looking forward for prompt refund

                Suneel
                [protected]
                Apr 17, 2022
                Complaint marked as Resolved 
                Complaint resolved
                PVR Cinemas customer support has been notified about the posted complaint.
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                  B
                  Bharath Udipi
                  Apr 14, 2022
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                  Website: pvrcinemas.com

                  HI

                  I have booked tickets for KGF-2 Kannada show at Orion Mall Bangalore.
                  The money got deducted from my PhonePe but tickets were not booked.

                  Show Timings: 15th April 6:30 PM
                  Place : Orion Mall Rajajinagar Bangalore
                  Transaction detail: IMPS OUTWARD ORG UPI To [protected]@ybl, REF NO - XXXXXXXX9371, Payment from PhonePe
                  PVR Cinemas customer support has been notified about the posted complaint.
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                    B
                    BEEMAN M
                    Apr 14, 2022
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                    I booked the beast movie ticket on13.04.2022 for 14.02.2022 4.pm show in pvr mgf gurgaon mall and I paid the amount through internet banking but ticket is not booked amount is debited kindly return my money back as soon as possible.
                    PVR Cinemas customer support has been notified about the posted complaint.
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                      H
                      Harikrishnan Kesavan
                      Apr 14, 2022
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                      Address: 71,73 Sengalani Amman Kovil Street , Mag, Narayanapuram, Pallikarnai

                      I tried booking for movie today for 16th april. Amount debited from credit card and no booking confirmation, pls initiate refund as soon as possible
                      PVR Cinemas customer support has been notified about the posted complaint.
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                        S
                        Srikar Dornala
                        Apr 14, 2022
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                        Hello, Today i tried to book tickets for RRR on Saturday using the PVR app, I selected the time date and seats for the movie and the payment as made using PhonePe (UPI) in PhonePe it was shown payment sucessfull, but when i got redirected to the pvr app it show that the transaction has failed. I have recieved the message from the bank as well that the money was debited from my account and I have the transaction reciepts with me. Please look into this as soon as posible, either refund my amount or give me my tickets
                        PVR Cinemas customer support has been notified about the posted complaint.
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                          T
                          Teja1947
                          Apr 14, 2022
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                          I booked 5 tickets for KGF Chapter 2 via PVR app the amount of Rs.1958 was deducted and the booking failed. have not received any confirmation for refund initiated on email or sms. When will I receive the refund amount?
                          PVR Cinemas customer support has been notified about the posted complaint.
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                            M
                            Mohit AV
                            Apr 14, 2022
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                            Post 10hrs of money deduction, no tickets confirmation nor issue.. I had booked from PVR app for KGF 2 and they killed the excitement in such a way.. Worst experience from PVR app. Issue tickets or please return my money
                            PVR Cinemas customer support has been notified about the posted complaint.
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                              M
                              Mohit AV
                              Apr 14, 2022
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                              Booked tickets for KGF-2 on PVR app, money was deducted from bank account (UPI payment) but post 10 hrs of payment no payment confirmation from PVR neither tickets issued. Initiate tickets or issue complete refund with compensation for the inconvenience.
                              PVR Cinemas customer support has been notified about the posted complaint.
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                                K
                                Karan rai123
                                from Bengaluru, Karnataka
                                Apr 14, 2022
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                                Address: Bengaluru

                                Dear team,
                                I tried to book the ticket on 13th April 3 times on Bangalore forum pvr via pvr app for kgf 2, all the 3 times the payment got deducted and no ticket issued. Please help in this regard, this is cheating customer and no clear message when we get refund.
                                PVR Cinemas customer support has been notified about the posted complaint.
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                                  Ramukhsihtas
                                  from Chennai, Tamil Nadu
                                  Apr 14, 2022
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                                  Address: Thalambur

                                  I booked tickets and payment method as debit card and payment was sucssesed but i m not recieve any tickets

                                  ECOM:[protected]PVR

                                  Payment id
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                                    S
                                    Sohailkhan2212
                                    from Chas, Jharkhand
                                    Apr 14, 2022
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                                    Address: Bokaro

                                    I tried booking three tickets for kgf 2 11:00 am show 15/04/2022 for pvr bokaro jharkhand. The seats were n9 n10 n11 and paid 755.58 rupees from my credit card. The amount has been deducted from my card but the ticket hasn't been booked. Kindly refund the amount as soon as possible.
                                    PVR Cinemas customer support has been notified about the posted complaint.
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                                      SumanPatel
                                      from Vadodara, Gujarat
                                      Apr 14, 2022
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                                      I booked ticket on PVR cinemas on 13 April 2022 and the amount of rupees 1684 was deducted twice (1684*2= 3368) but I haven't received any ticket and it is not booked.
                                      I have booked for today's show of 03 pm and 04 pm.
                                      Please reply fast.
                                      PVR Cinemas customer support has been notified about the posted complaint.
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                                        abhijeet_singh
                                        from Bhopal, Madhya Pradesh
                                        Apr 14, 2022
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                                        I booked three tickets of kgf chapter 2 on 13 April with transaction number 102193, payment deducted but nothing was generate. there is no mail regarding for refund came from pvr. please help
                                        PVR Cinemas customer support has been notified about the posted complaint.
                                        Apr 24, 2022
                                        Updated by abhijeet_singh                                         please do something, its been 11 days still no refund came.

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