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www.pvrcinemas.com
1.6
Updated: Apr 19, 2026
Complaints 2488
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791
Unresolved
1697
So far, so good. PVR Cinemas is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope PVR Cinemas will keep up the work and continue to help more customers with their concerns even better 🤝
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PVR Cinemas reviews & complaints page 45

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R
Rscandy
from Manali, Tamil Nadu
Apr 14, 2022
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Yesterday Only debited cash Rs. 866 but ticket not bokked
UPI REF[protected]
so please refund my money
This is very important money..
PVR Cinemas customer support has been notified about the posted complaint.
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    V
    Vinay031994
    from Pune, Maharashtra
    Apr 14, 2022
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    Address: Pune

    14/04/2022
    [protected]
    I had book KGF 2, One Ticket worth 400 with my pvr passport and 55 Taxes and fees. I have not received the ticket and me voucher is showing I have used it.

    I want the ticket or receive the voucher amount plus the amount deducted.
    PVR Cinemas customer support has been notified about the posted complaint.
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      D
      Dimple Anubhav Jain
      Apr 14, 2022
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      I have paid the amount from Paytm and tickets not booked yet. I have the amount for KGF movie for PVR Shalimar Bagh Delhi dated 16 April 2022 for timing 4:40. But still i didn't recieved any ticket booking. I am attaching the Paytm payment receipt with this mail. Kindly do the needful and solve the issue as soon as possible.
      PVR Cinemas customer support has been notified about the posted complaint.
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        V
        Vamsi mannaru
        from Vijayawada, Andhra Pradesh
        Apr 14, 2022
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        Yesterday evening i tried to book tickets for kgf-2 movie in pvr cinemas app. My money got deducted but tickets are not booked.Please return my money.
        PVR Cinemas customer support has been notified about the posted complaint.
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          M
          mathan krish
          Apr 14, 2022
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          Address: Velachery

          Im book for kgf 2 in pvr app
          Amount debit but tickets not recevied
          I want immediate refund
          PVR Cinemas customer support has been notified about the posted complaint.
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            H
            Harishomega
            Apr 14, 2022
            Resolved
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            Resolved

            Address: Spectrum Mall, No 114 A/114 B, 2nd Floor, Paper Mills Road, Perambur, Chennai - 600011 (Near Venus Market)

            I had booked 3 tickets for kgf 2 in pvr app on april 14 2022 11.49 AM, the total amount was 550.22 .Money got deducted from my account but ticket didnt got generated so i tried another time, next time also total amount was 550.22 on 11.55 AM .Money got deducted and ticket didnt generated, the transaction ID'S are S21964164 & S22011570 .So kindly refund my total amount of 1100.44 as soon as possible.
            Apr 17, 2022
            Complaint marked as Resolved 
            PVR Cinemas customer support has been notified about the posted complaint.
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              P
              Parthisss
              Apr 14, 2022
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              Booked tickets money got deducted but not received tickets.. Need refund.. Rs 1083 paid thru paytm….
              Work on this ASAP ..This really CHEAP worst waste PVR cinemas that you guys don’t have prpoer communication and proper protocol for handling this kind of issue.. With this damm stupid infra u occupy all theatres in city and troubling ppl like hell..
              PVR Cinemas customer support has been notified about the posted complaint.
              Apr 15, 2022
              Updated by Parthisss               No updates..no response from PVR..nothing has been refunded.. check with them ASAP…
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                B
                Banapreetam
                from Guwahati, Assam
                Apr 14, 2022
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                Address: City Centre Mall, GS Road Christan Basti, Guwahati Assam

                Money is deducted from the account but didn't received my ticket and confirmation email. I booked 3 tickets for KGF CHAPTER 2 but till now I haven't received my ticket.
                I tried to contact the customer care but nobody responded, no one responded the call.
                PVR Cinemas customer support has been notified about the posted complaint.
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                  A
                  Abhishek 24071999
                  Apr 14, 2022
                  Resolved
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                  Resolved

                  Address: #122 BHOOIKA LAYOUT BEHIND KIRLOSKAR LAYOUT HESARAGHATTA MAIN ROAD

                  I wish to complain about Movie ticket booking issue that I purchased on 14.04.2022 through PVR Mobile App.
                  I am complaining because the amount was deducted from my bank account but didnt reflected in the PVR App.I even tried to contact the consumer care but no one responded to it. When I first learned of this problem, I reached the PVR Vaishnavi, and was told that nothing could be done about my problem. I believe that this response is unfair because the PVR staff said they arent responsible for online booking. I look forward to hearing from you as soon as possible to resolve this problem.
                  Apr 21, 2022
                  Complaint marked as Resolved 
                  On that evening at 6:45pm I received my refund not even one Paisa was held back by the PVR.
                  PVR Cinemas customer support has been notified about the posted complaint.
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                    B
                    Banapreetam
                    from Guwahati, Assam
                    Apr 14, 2022
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                    Address: City Centre Mall, GS Road Christan Basti, Guwahati Assam

                    Hello,
                    I have earlier booked 2 tickets for KGF CHAPTER 2 through offline, I received my ticket through a link in my WhatsApp.
                    Today I have booked 3 more tickets through online mode by you PVR app, I have made the payment but till now I haven't received my ticket and neither I have received my confirmation.
                    Even the earlier 2 tickets that I booked through offline, after opening the link that I received is not responding I tried many times but of no use.
                    I made a total payment of 1880.58 for 5 tickets but not a single ticket is available with me now.
                    If I am not allowed to enter the theatre I will take action against you all, I have the payment receipt and the messages.
                    I also tried to contact the customer care many times but they pick up the call. Is this your service towards your customers, worst quality.
                    I want immediate action against it.
                    PVR Cinemas customer support has been notified about the posted complaint.
                    Apr 14, 2022
                    Updated by Banapreetam                     Hello,
                    I have earlier booked 2 tickets for KGF CHAPTER 2 through offline, I received my ticket through a link in my WhatsApp.
                    Today I have booked 3 more tickets through online mode by you PVR app, I have made the payment but till now I haven't received my ticket and neither I have received my confirmation.
                    Even the earlier 2 tickets that I booked through offline, after opening the link that I received is not responding I tried many times but of no use.
                    I made a total payment of 1880.58 for 5 tickets but not a single ticket is available with me now.
                    If I am not allowed to enter the theatre I will take action against you all, I have the payment receipt and the messages.
                    I also tried to contact the customer care many times but they didn't picked up the call. Is this your service towards your customers, worst quality.
                    I want immediate action against it.
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                      S
                      saikiran007
                      from Hyderabad, Andhra Pradesh
                      Apr 14, 2022
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                      I have booked tickets in PVR cinemas portal. booking was not done due to portal latency issue. i have used my giftcad while purchasing tickets..
                      ihave tried transaction with twice with 2 different giftcards. each 500. now the balancce is showing as 0. i dint get any update from them regd redemption ..when i tried to conect with them i dint find any contact or support channel to reach out to them.
                      PVR Cinemas customer support has been notified about the posted complaint.
                      Apr 14, 2022
                      Updated by saikiran007                       giftcards used for trsacation are

                      1) [protected]
                      2)[protected]
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                        S
                        Soumyaxndx
                        Apr 14, 2022
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                        I have booked two tickets from PVR online portal. After seat selection i have proceed with my UPI and 727.32 rupees got deducted. I have no idea that the ticket has been booked or not but i really want my money to be refunded to me.
                        PVR Cinemas customer support has been notified about the posted complaint.
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                          M
                          MadhuM1990
                          Apr 14, 2022
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                          I was booking 4 tickets for KGF Chapter 2 on 15th of April at PVR Elements Mall Nagavara on the PVR Cinemas website. After submitting the debit card details, the transaction failed. A notification appeared saying, if your money is deducted, we will either send confirmation on email/SMS or will refund the money back. Till now neither have I received confirmation of tickets nor the refund. Please revert back on the same.
                          PVR Cinemas customer support has been notified about the posted complaint.
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                            V
                            Varun464
                            Apr 14, 2022
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                            Hi,

                            I made a booking for three tickets worth 2562 on 14th April the booking did not happen and the amount has been debited this is happen twice for the same amount 2562.
                            Please intiate a refund of 5124 for both the transactions.

                            Mobile number registered [protected]
                            PVR Cinemas customer support has been notified about the posted complaint.
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                              S
                              suneel705
                              Apr 14, 2022
                              Resolved
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                              Resolved

                              On 13/4/2022, tried booking movie tickets on PVR cinemas app twice- first through internet banking and 2nd time through PayTM. Both the transactions got through and amount got deducted but no confirmation of reservation and booking failed.
                              Looking forward for prompt refund

                              Suneel
                              [protected]
                              Apr 17, 2022
                              Complaint marked as Resolved 
                              Complaint resolved
                              PVR Cinemas customer support has been notified about the posted complaint.
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                                B
                                Bharath Udipi
                                Apr 14, 2022
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                                Website: pvrcinemas.com

                                HI

                                I have booked tickets for KGF-2 Kannada show at Orion Mall Bangalore.
                                The money got deducted from my PhonePe but tickets were not booked.

                                Show Timings: 15th April 6:30 PM
                                Place : Orion Mall Rajajinagar Bangalore
                                Transaction detail: IMPS OUTWARD ORG UPI To [protected]@ybl, REF NO - XXXXXXXX9371, Payment from PhonePe
                                PVR Cinemas customer support has been notified about the posted complaint.
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                                  B
                                  BEEMAN M
                                  Apr 14, 2022
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                                  I booked the beast movie ticket on13.04.2022 for 14.02.2022 4.pm show in pvr mgf gurgaon mall and I paid the amount through internet banking but ticket is not booked amount is debited kindly return my money back as soon as possible.
                                  PVR Cinemas customer support has been notified about the posted complaint.
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                                    H
                                    Harikrishnan Kesavan
                                    Apr 14, 2022
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                                    Address: 71,73 Sengalani Amman Kovil Street , Mag, Narayanapuram, Pallikarnai

                                    I tried booking for movie today for 16th april. Amount debited from credit card and no booking confirmation, pls initiate refund as soon as possible
                                    PVR Cinemas customer support has been notified about the posted complaint.
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                                      S
                                      Srikar Dornala
                                      Apr 14, 2022
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                                      Hello, Today i tried to book tickets for RRR on Saturday using the PVR app, I selected the time date and seats for the movie and the payment as made using PhonePe (UPI) in PhonePe it was shown payment sucessfull, but when i got redirected to the pvr app it show that the transaction has failed. I have recieved the message from the bank as well that the money was debited from my account and I have the transaction reciepts with me. Please look into this as soon as posible, either refund my amount or give me my tickets
                                      PVR Cinemas customer support has been notified about the posted complaint.
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                                        Teja1947
                                        Apr 14, 2022
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                                        I booked 5 tickets for KGF Chapter 2 via PVR app the amount of Rs.1958 was deducted and the booking failed. have not received any confirmation for refund initiated on email or sms. When will I receive the refund amount?
                                        PVR Cinemas customer support has been notified about the posted complaint.
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