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1.6
Updated: Nov 21, 2025
Complaints 2469
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789
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1680
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PVR Cinemas reviews & complaints page 54

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S
Shalini Rajasaravanan
Mar 9, 2022
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I've booked 2 tickets for BTS Permission to Dance Live in PVR Icon Oberoi Mall Mumbai. I want to cancel them now. But I'm unable to do it in the app and website. Its showing as "Please try again later". Please help.
+1 photos
Mar 9, 2022
Complaint marked as Resolved 
PVR Cinemas customer support has been notified about the posted complaint.
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I have booked one ticket for BTS permission to dance (recorded) PVR Diamond plaza Kolkata and I want to cancel it but was not able to do it. Please help.
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    Nimisha j.
    from Mumbai, Maharashtra
    Mar 9, 2022
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    Address: Kurla

    I purchased the tickets for BTS concert live stream yesterday. I did the payment the money got deducted but I didn't receive any confirmation about my booking from the company. I haven't got email confirming my booking
    +1 photos
    Mar 9, 2022
    Complaint marked as Resolved 
    The complaint has been resolved
    PVR Cinemas customer support has been notified about the posted complaint.
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      S
      Sugan14
      from Chennai, Tamil Nadu
      Mar 9, 2022
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      Address: SPI CINEMAS BROOKFIELD MALL

      I booked Ticket for ET Movie in PVR App @Spicinemas which is located in Brookfields coimbatore for the date 13March 2022 @4Pm show and the Selected seats are From O8 to O12 totally 5 tickets now my problem is Amount has been debited from my account, but tickets are not confirmed it's suddenly went blank and automatically came outside so iam requesting you send me the full refund amount as soon as possible.
      +1 photos
      PVR Cinemas customer support has been notified about the posted complaint.
      Mar 14, 2022
      Updated by Sugan14       Still money not yet received...
      Customer care said that today by mrng 5 Am i will receive but still not yet received. Kindly check on it.. Dnt cheat peoples
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        A
        akhash
        from Bengaluru, Karnataka
        Mar 9, 2022
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        I booked two tickets for BTS PTD live streaming and after selecting tickets and choosing for UPI option i was prompted to UPI page (google pay) and after paying the money it got debited from my account yet there was no confirmation from side of PVR .Now even the amount is debited from my bank account but the tickets aren't booked.
        PVR Cinemas customer support has been notified about the posted complaint.
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          B
          BidishaMandal
          from Kolkata, West Bengal
          Mar 9, 2022
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          Address: Kolkata

          I booked 2 tickets for the BTS Permission to Dance concert live stream at PVR Mani Square, Kolkata on 12/03/2022. The money was debited from my account but the tickets were not booked. Attached is the screenshot of the same debit. My PVR account booking history shows blank and there is no way to track if the refund was processed.
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            P
            Pc392
            Mar 9, 2022
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            Resolved

            I booked two tickets through PVR cinemas website for BTS Permission to Dance On Stage show in Kurla at 2 pm. I followed all the steps and paid the money. They deducted the money but when I went to my profile under the pvr website they are showing that I don't have any bookings. I have lost a total of around ₹1641.60 in this. I would either like a refund or a replacement for my two tickets that I booked.
            Mar 11, 2022
            Complaint marked as Resolved 
            PVR Cinemas customer support has been notified about the posted complaint.
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              S
              Sai Tejaswini
              from Mysore, Karnataka
              Mar 8, 2022
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              Hi PVR, i have booked a ticket for BTS permission to dance movie, during the process money was debited from my bank account but the ticket is not Booked. I have received email confirming that amount of 822 rps was debited from my account. Yet i couldn't book my ticket. I request you to take necessary action and requesting to initiate the money refund. Thank you!
              PVR Cinemas customer support has been notified about the posted complaint.
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                B
                btsgayo
                from VADODARA, Gujarat
                Mar 8, 2022
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                Address: PVR CINEMA, EVA MALL, VADODARA, GUJARAT, INDIA

                I booked 5 tickets for the BTS PERMISSION TO DANCE CONCERT ON STAGE and paid for the tickets but got a notification that the transaction failed and that the money was debited from my account.
                PVR Cinemas customer support has been notified about the posted complaint.
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                  M
                  Malvika R
                  Mar 8, 2022
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                  I booked 3 tickets for BTS Permission to dance on stage, 6pm show on 12.03.2022 at Bangalore Element mall. I have received no confirmation even of the tickets even though the transaction was complete and the amount was debited. Amount of Rs 1984. This was booked via the pvr website and the website does not even show my booking history, nor have I received any email or sms. Please resolve the issue by refunding the amount immediately.
                  I tried contacting PVR customer support but there was no response.
                  PVR Cinemas customer support has been notified about the posted complaint.
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                    D
                    dShEmAnTh007
                    from Chennai, Tamil Nadu
                    Mar 8, 2022
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                    Address: Chennai, Tamil Nadu

                    I just had booked a ticket in pvr app, I did not get the ticket details but my money had been debited from my bank account.
                    +1 photos
                    PVR Cinemas customer support has been notified about the posted complaint.
                    Mar 08, 2022
                    Updated by dShEmAnTh007                     Please solve this issue as soon as possible
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                      Prerana Gogoi
                      Mar 8, 2022
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                      Address: Flat no. Mtnl staff quarters near mother divine public school, sir choturam marg, rohini west 110085new delhi

                      I was trying to book for a show on sat ..after no. of attempts i paid for my bookings ...however the payment was deducted from my account but bookings was done due to some error...
                      i want to know about the refund policy as soon as possible and want my money back
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                        T
                        tanisha.ag
                        from Mangalore, Karnataka
                        Mar 8, 2022
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                        Address: Mangalore

                        I booked 3 tickets for BTS Permission to Dance Live Viewing on 8th March via Google pay- around ₹2500. The money was debited immediately but the tickets have not been booked. Please look into it, its a lot of money and I'm a student.
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                          S
                          Sahil_Parab
                          Mar 8, 2022
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                          I booked a ticket for BTS:PTD on stage live theatre screening, 12th March, Saturday, 2pm, Kandivali.The amount was debited but I didn't receive any confirmation mail or any message.
                          I really hope I get another ticket to the same show as its a one time show and I really want to go for it.
                          PVR Cinemas customer support has been notified about the posted complaint.
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                            N
                            Noor Fatma1
                            from Kolkata, West Bengal
                            Mar 8, 2022
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                            I booked two tickets through PVR cinemas website for BTS Permission to Dance On Stage show in Diamond Plaza. I followed all the steps and paid the money. They deducted the money but when I went to my profile under the pvr website they are showing that I don't have any bookings. I have lost a total of around ₹1840 in this. I would either like a refund or a replacement for my two tickets that I booked.
                            PVR Cinemas customer support has been notified about the posted complaint.
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                              B
                              Bote199
                              Mar 8, 2022
                              Resolved
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                              Resolved

                              Address: Nashik

                              I had booked 4 tickets worth ₹2000 via PVR app for a show on 12/3/22 at Cinemax nashik city centre. The money was debited from my account but I didn't get any confirmation email or notification and the app showed that the transcript had failed. Please help me resolve this matter as soon as possible.
                              Mar 9, 2022
                              Complaint marked as Resolved 
                              Got full refund of my money within 24 hours. Make sure you mail them with your transaction proof.
                              PVR Cinemas customer support has been notified about the posted complaint.
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                                J
                                jahnavi anil
                                Mar 8, 2022
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                                I tried booking tickets, and money about 915 rupees got debited from my account, but transaction failed, can you please ensure refund of the money
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                                  S
                                  Shanuora
                                  Mar 8, 2022
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                                  I booked tickets of a show through PVR cenimas it charged me the money but it didn't booked my tickets so i am asking the company to refund me my money
                                  PVR Cinemas customer support has been notified about the posted complaint.
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                                    C
                                    Chahat Kumar 22
                                    Mar 8, 2022
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                                    Ticket not received

                                    I had booked two tickets for BTS permission to dance on stage and the money was deducted but no ticket was generated. UPI Reference no.[protected]...
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                                    H
                                    Harsh Sankhla
                                    Mar 8, 2022
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                                    I have booked two ticketsusing pvr app for the batman for 10th march for rs, 351/-, payment was done but
                                    The ticket was not booked.
                                    I checked the pvr app there were no tickets in booked section
                                    PVR Cinemas customer support has been notified about the posted complaint.
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                                      M
                                      Malvika R
                                      Mar 8, 2022
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                                      I booked tickets for Permission to dance on stage at the Element mall PVR Cinema for the 6pm show on the 12th of march 2022. I received a debit of Rs 1984 on my credit card but no confirmation from PVR. Not able to reach their customer service either. I want a refund for the amount paid.
                                      PVR Cinemas customer support has been notified about the posted complaint.
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