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PVR Cinemas Complaints & Reviews

www.pvrcinemas.com

1.6

Updated: Jan 2, 2026

Complaints 2481

Resolved

790

Unresolved

1691

So far, so good. PVR Cinemas is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope PVR Cinemas will keep up the work and continue to help more customers with their concerns even better 🤝

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PVR Cinemas reviews & complaints page 57

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Address: Nagpur Eternity Mall near Railway station

I asked for the movie ticket the counter person said 280 as movie ticket when I see the ticket which I recieved on my mail ticket is of 152 only the force fully gave me 127 food voucher which I didn't asked for they deduct amount in name of ticket and forcefully given me food voucher and the person on upstair are saying it's compulsory

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Address: Narsipatnam

When i go to purchase ticket in counter that time they said we are not sell tickets individually with out combo packs. Is this policy of PVR Cinemas.
this happen on 19th feb, at 2 o clock
[protected]

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I tried to book online tickets for the tamil movie FIR on Sunday (13.02.2022). I tried with UPI and it directed me to Gpay. The amount of Rs. 437.48 got deducted but e-tickets were not generated. Even after 6 days, I have not received my refund. I request you to initiate the refund process and reflect the money back in my bank account

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Our show, “Badhaai Do” was supposed to start at 12:35, but the staff kept saying that due to technical error the show is getting delayed. Even after Half an hour, there is no answer as to when the show will start. They keep playing the same audio that the show will start soon.
PVR Nucleus Mall, Ranchi
Show start Time - 12:35 PM
Date - 15th Feb 2022

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Address: Bengalore BTM Banerghatta road

Hi Today i had been to watch movie by having both the does of vaccine and wearing a N95 mask. but the PVR VEGA CITY denied my entrance and asked me to buy new N95 mask worth 30rs. when i had already wore one why do i have to buy again ? its a day light robbery. even the bookmyshow states you need to come with wearing N95 mask but it doesn't state you need to buy one.

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I buy samosa and popcorn worth rs 350 @pvr Nanded and Paid amount through phonepay transactions was successful still shop keeper demand me for card payment.plz solve my issue my phone number is [protected]

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I but ticket 7.25 show still movie not start

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Address: Nasik college rd

Me n my frend went for a movie, while buying ticket they gave us ready to cook microwave popcorn, they are useless for show as we need to take them to home and cook at microwave, i requested them to not to do such compulsion but they said its compulsary,
Its wrong and 70 rs gone waste

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Hello I made transaction from gpay for money deducted but tickets are not booked

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Address: Near Bharat nagar chowk Ludhiana

I have received a message from you with regard to Shooter movie. So I visited PVR pavilion Ludhiana. I showed text msg with code validation till 27-01-22. But representative denied to accept the same and booked tickets for full amount. I have a question that why are you playing drama with customers. I am thinking to sue in consumer complaint. I want full refund along with compensation.
Thanks and regards
Charanjit Sidana Advocate
Ludhiana
[protected]

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Address: narsipatnam

Groceries available for Rs 30 are selling for Rs 170 more

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Address: Luxmanpur Kadipur

I went to PVR Sharaganj Lucknow. I asked office assistant to confirm 3 tickets for a movie 83. She replied 3 tickets @ 780 and in which 450 rupee food coupons were included. I demanded 3 tickets without any coupons, she refused as there was not any provision. I was compelled to take tickets with food coupons unwillingly. In interval I decided to use food coupons and got tasteless snacks.
What a cheating rule.

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Address: PVR CINEMAS EMPRESS MALL NAGPUR

I am Saksham Batho recently ESP in PVR EMPRESS MALL NAGPUR.
I have lost my job because of my mistake, and I need a job right now and I am not getting a job.please find out all my reports and give me my job back.
Thank you

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Address: Flat 301,vyashnavi arcade apts, sr nagar, hyd

We are in pvr cinemas, irrumanzil, hyd. For watching spiderman movie @Audi-3:j1, j2 respectively. When my kid asked for popcorn, I went to FNB ASKED 1 KIDS PEPSI, 1 KIDS POPCORN. they given me ans we don't have kids popcorn. Atleast there is no sign board. I requested for my kid. But they wont given. My kid also no listening my words. Finally 300 ra popcorn they sold me. So for movie I got expenses 400 for fnb 460 for tickets. Even I requested them I won't eat popcorn so pls give me less quantity. They won't listen my words too. That's my complaint on FNB. Tanq

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Address: PVR, Garuda Mall, Mysore

On 14.12.2021 we paid money through upi for 3 tickets total rs. 360/- for drishya2, movie at Garuda Mall, transaction was completed and amount was deducted from bank. But PVR staff told they didn't received money and it will be reimbursed. After film we went to ask but they made us wait for 20 minutes and afterwards Manager Sunil he is not at all willing to speak, I and my daughter's got frustrated by his behaviour, we were also...

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Sir 04 dec 2021 ko voucher se popcorn and sandwich oder kra tha aur extra 330rs pay kre aur head ne bola ki pay meri taraf se toh ho gya hai magar humare system m show nhi ho rha hai toh AP ek bhar aur pay kre toh maine kiya fir unhone bola ki 330 apko refund ho jayege 7 day m magar abhi tk nhi hoye hai

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Please refer bookef ticket no WH536RX at PVR Gaur city sector4 greater noida on 01 Jan 2022. I got coupon code B5D51389E24348 on same day for purchasing one item through KFC merchant for getting one free item. But I didnot get this from same shopingmall when try to enquired from PVR office, there security staff at 1730h approx created problem to get assistant on this issue. Please check control this.

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Address: PVR Cinemas, Surya Treasure Island Mall, Junwani, Bhilai

The recent experiences at PVR, Surya Mall, Bhilai, Durg are very horrible and discouraging. In such pandemic times, PVR is advertising regarding full vaccination and hygiene but the fact is they don't accept UPI payment and wants cash only. Where is the concept of contactless experience? Moreover, the gloves used by employees and their attire was so poor that I couldn't buy the things and cancelled my order. Demanding only cash in such COVID times is a crime I feel which is getting committed on daily basis at PVR. Request to kindly take a note of it and change the system if you really cares for customer.

Regards

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Address: Hyderabad

PVR cinemas looting the public, They increased ticket rates from 150rs to 300rs, I'm from middle class background and a very good fan of watching movies. (1)Because of these hike of ticket rates, facing problem to book a movie ticket, if that ticket basic price is 250 it will become 350 with all other convience fees and all.
(2) second one is food and beverages rates. They are not providing MRP rates on what they are providing. And that also very less quantity with huge prices on it.
In interval time my children were hungry and asked me to get some food.. but i couldn't because the prices were high and for 350 ml water bottle also they are collecting 50rs.

(If movies are making and releasing in cinema halls and malls only for very rich guys. Then please ask them to give a note while booking it self) or please order them to lower the price to reasonable price.
Thankyou

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I tried booking Spiderman no way home, I selected the UPI option, the app took me to the Google Pay portal, it was successful (UPI transaction id[protected] and Google Transaction ID - CICAgODhhc-XSw) and was paid to "PVR cinemas" ([protected]@paytm).

After Google Pay showed successful transaction, it took me to the home page and when I checked the bookings section there was no booking and the seat which I had selected was still empty.

Jan 12, 2022

Complaint marked as Resolved

Payment has been credited.

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Bipasha Das1997

from Kolkata, West Bengal

Mar 9, 2022

i purchased the tickets for BTS PTD CONCERT..payments have been debited from my bank account but i have not get any confirmation mail ..what to do now

Santhosh Arjun

Jun 2, 2022

I booked 2 tickets for Vikram for 4th June, at sathyam royapettah. My payment was successful via Googlepay, when redirected to pvr application, the tickets weren't processed and the booking failed. Havent received the tickets yet, Kindly refund the amount or take necessary action revet the tickets at the earliest

PVR Cinemas Complaints & Reviews

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PVR Cinemas reviews & complaints page 57

Fraud by pvr cinemas

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Regarding Ticket

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Money got deducted but ticket not generated

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Delay in starting the show

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Excessive charge on ticket

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Money rs 350 deducted twice

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Movie starts too late

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Buying popcorn compulsory

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I have shown deducting amount from bank but tickets not booked

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Refuse to redeem voucher for same movie

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Groceries available for Rs 30 are selling for Rs 170 more

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Giving food coupons unwillingly

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Regarding one mistake done by myself.

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Complaint on FnB

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Non reimbursement of tickets money

Refund not received yet 330rs

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BookMyShow

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Non digitalization and poor hygiene at Theatre

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About movie ticket hike and food and beverages in cinema hall without MRP

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Payment done but no ticket was generated

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